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Shein.com


Country United States
State New Jersey
City North Brunswick Township
Address 1980 N US 1
Website http://www.shein.com

Shein.com Reviews

  • Jul 25, 2021

I need to return some shoes, so I need to select my order. When I try to bring up my orders the order isn’t there! I try to reach chat but it doesn’t work. Try to reach customer service and get an "Oops! Page doesn’t exist.” message. My time to return will run out before I will ever be able to contact them. This has to be the worst company as far as consumer contact is concerned!

  • Dec 15, 2015

The company is a ripoff! I ordered a certain size and they sent me another size. I tried to contact them when there is no contact number. They finally got through by setting up a ticket online, but they delayed the return and first they said it was 60 day policy, then they changed it to 30 days. I was denied an opportunity to exchange the opbject. No refund either.

  • Dec 2, 2015

I ordered clothing from this company. After I messed up the order form I was able to find a phone number to call for orders but it has dissappeared. The representative that I spoke to was rude and didn't seem to understand the problem with the order form. Finally she said just reorder on another form. I did as the first form was not paid yet. For weeks and weeks thereafter I recieved online notifications that I had an unpaid order even though I never actually ordered. In a few weeks the cloths came, in a very small bag. When I opened it it contained shoddy, substandard poorly designed and executed "knockout" items one of which even had the labels cut out. The size chart that they listed on site state inched but must have meant millimeters. One of the pairs of pants was less than 12 inches across. I couldn't get my arms into the pant legs. I sent a email to the company per the email that they had sent me. I got back a email stating that that email was no good. When I went to the included site it redirected me back to their main site. NO WHERE is there clear instruction on how to return junky orders, you just go round and round. I wouldn't even dress a doll fir a dog in these crappy "clothes".

  • Nov 10, 2015

Ordered 9 items, the first shipment included a item I never ordered so I contacted the company. After that they put me through a lot of unecessary actions so I said I dont want the future shipment . Well the sent them anyway and still never corrected the fact that they didnt send the items I ordered. The clothes are made poorly with no shape and some wasnt even hems or sewed. The material was horrible. I requested a return label to return and get a full refund. That didnt happen so I packaged and sent back every rag they sent me.

It was then they started saying I never sent back the item they never sent but would refund me on 8 of the items. I said no, I want my entire payment back because you never sent the white dress instead you sent a white spaghetti see through gown and I sent that back to you. Finally I had to go through paypal and now paypal is working on getting my money back. While Shein is constantly asking me to cancel my claim and they will send my refund. Do not believe or trust you are dealing with a legitimate company. It is based out of China with a USA warehouse. Beware and never shop here because its been over a month and I am out of 159.00 plus cost of 26 dollars to package and send this junk back.

  • Oct 19, 2015

My wife ordered two dresses from SheIn which is highly advertised on all of the search sites. She received the wrong sizes and I tried to return them. First, they sent me a link to follow on their site which led nowhere. They said they created a ticket but didn't. After I complained, they told me that if I wanted to return the dresses, I'd have to pay them an additional 9 dollars to do so. I emailed them that I wouldn't give them another 9 cents and that I'd be buying all of our clothing in the US instead. This is a Chines company that sells in the US. Ladies, don't order from them. The dresses have no room in the bosom area. The dresses will fit your lower half but not your upper half. You cannot return them without paying more money, so I advise against doing business with them altogether.

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