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Service Star Realty


Country United States
State Arizona
City Phoenix
Address 2813 E Camelback Rd #400
Phone 480-426-9696
Website http://www.leaseaz.com/

Service Star Realty Reviews

  • Apr 29, 2019

This company is nothing short of a rip-off. I was a relocation, they falsely advertised the property. It was neither clean or ready and I had to move in a day late. This company now after my filing for mediation, has notified me of a 10 move out on some bogus lie that I falsified my application.

They said I started my dog was not as big as he is. When to qualify for the home, you have to show a pic of your pet / and they approve him after seeing his size. Tiffany stated to me that she had walked through this home personally, and somehow did not notice the sewage that was leaking, the holes in the wall, the soiled carpet, the horrendous smell and yard that looked like a Louisiana swamp.

Toilet seats that were plastic, stained and disgusting. There was electrical issues, non-working items, carpets smelled and had stained and a master bath that was disgusting (to start). Tiffany lied and said that she did not receive my request for mediation and I sent her a copy of the certified receipt to show that their 10 day move out was retaliation; she continues to lie.

  • Apr 22, 2019

Based on my own very recent experience, I recommend you NOT do business with Service Star Realty. I sold my home 9/17 and needed to rent a house while my new one was under construction. 18 months of construction. I signed a one year lease on a house in Scottsdale (4bd/2ba). My first property manager, Andrea, was wonderful.

Several months into my rental, I was notified that Lisa Sassi would be my new property manager. It all went downhill very fast from there. Lisa was rude, unprofessional and just plain unhappy and it showed in every conversation I had with her. Lisa was released from her duties right at the time I was negotiating an extension on my lease because as noted, I needed a place for 18 months.

SSR ghosted me for 3 months, I finally heard from Debi. She seemed nice, we discussed the pro's and con's of doing month to month or signing a new lease. She said, "If it was me, I would just sign a new 1 year lease, you can always break the lease, its really simple". I should have known that was the death of a positive experience with SSR.

On 1/20/19, I provided a 93 day notice to terminate my lease, providing an April 15th move out date. I was only required to provide a 60 day notice.

Never heard a word from anyone at SSR until I received a cryptic text message stating "are you aware of your financial obligations, you may want to rethink your decision". I was like what?? Who is this? Then I get "Service Star Realty". Are you kidding me?

What kind of company sends a cryptic text message with no identification? This was just beyond unprofessional! An email dated 1/28/19 stating my disgust for their lack of professionalism. I also question why the house is not listed on their site as available yet. I gave notice 8 days prior to this email, this was plenty of time for them to list the house available.

In her response to me, also dated 1/28/19, Debi says "Thank You, Michelle for reviewing the information. I will be setting up the marketing of the home today." I then respond "great, please accept this as written notice that I want to be present for the video move-out, per the lease requirements. As of 1/31/19, I still do not see the property being marketed by SSR, per the lease.

I send another email to Debi who responds on 2/1/19 that "upon speaking with the owners, they have decided to take their time and consider their options." This goes against our ability to find a new tenant and release me of my financial obligation to the property. I let Debi know, this was unacceptable and not within the rights of the lease to delay any potential marketing of the property. I hear no response, nothing until 2/25, when she tells me the owners have decided to go ahead and find new tenants.

Now we have lost over 30 days of marketing the property, she then also proceeds to tell me that she won't begin the marketing until mid March. This is after she had already told me she was setting up the marketing on 1/28/19. All lies and deception! After many messages of disgust back and forth, I alerted Debi on March 3rd, that because of the nonsense going back and forth and SSR's inability to timely post the property, we would be moving up the move out date to March 31st and that the property will be clean and ready for a new tenant on April 1st. and she should look for a renter for that date.

She didn't respond back to me until March 5th, and just asked what I already communicated to her. "whats your move out date". I AGAIN, said "the property will be available for a new renter April 1st. I want out of the property and as far away from SSR as soon as possible!" On March 6th, Debi once again committed to listing the property. Upon searching, it didn't get listed until March 8th.

Upon review of the listing, Debi listed the available date as 4/26/19. This was NOT the date we agreed upon, and I let her know. i had to contact her 4 more times about the available date, and it still did not get corrected. My presence at the video move-out was not accommodated, that's a breach of lease, their video guy, Brian, refused to provide me with a time to meet him. Debi then agreed to walk thru the house with me.

We did and she verbally told me everything looked great and the house was in excellent condition. She told me she didn't see any problems. But still did NOT accommodate my request to be present for the video walk-thru, despite my written notification. and now they are telling me they have a renter for 5/1, costing me one month's rent and this is after I provided a 93 day notice.

PLENTY of time for them to find a new tenant. SSR stole April's rent from me, SSR never had any intention of renting it in April. UNPROFESSIONAL I plan to contact AZ Dept of Housing, AZ Board of Realtors and file suit if not remedied. As of today, it has been more than 14 days since I turned in the keys and I still have no return of my security deposit or my April rent money. This company is unethical!!

  • Nov 30, 2017

These guys are the worst. They haven't fixed my last 'round of flood damage; which occured over a month ago. They charge every month for a maintenance fee, which I have always paid on time. They raised my rent after one and half year lease was up. They charged me and threatened to evict us because of the horrible yar. I have a toilet falling throught the subfloor but they have not responded to maintenance requests. In fact they said to stop reporting the problem because it was gumming up their system. Do your job! I can't wait to get out of here. Don't spoil your new move by using these guys. I swear they pay people for good reviews, because I am just floored they can treat us so poorly when we have always paid our rent and kept the place clean.

  • May 19, 2016

I rented a property for 2 years for Service Star Realty. My deposit was $1000. I provided a 30 day notice to move as stated in the contract. I then received a move out list that was basically ridiculous! They requested the house to be ready for the next tenant to move in practically. No normal wear and tear. Then accused us of breaking an oven door that was perfectly fine when we moved out. What the agent said was that "the door had a slight dent in it that was not clearly visible but could be a danger when cooking." Soooo.....what you are saying is that this could have already been like this when I moved in but because it is not clearly visible, I've been cooking in danger for the last 2 years! Needless to say, in addition to keeping my $1000, they are saying that we owe them an additional $300. Total rip off company!!!

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