Will never order from Samsbeauty I sent an email to Samsbeauty customer service dept asking what is the color on the MODEL. (Harlem 125 SHANGHAI BRAID) I RECEIVED an email from Samsbeauty support that the color is GD406. The same day I received this email, I forwarded it to Tammy (manager) on 8/12/16. Spoke with representative on 8/15/16 & was told the process will take 2-3 business days & I ask why cant I received a return label in the meantime time since I have been inconvenienced & was told I had to wait for the 3 day process. I said this is unfair to me & Tammy takes the call. Tammy said she reviewed my email & it does NOT say GD406. I said per the PACKAGE the model is wearing TP4/27, your customer service gave me the wrong color. She said they do not have a TP4/27. (this color is on their website) She said the customer service did not give me the wrong color code and I can do a regular return and hung up on me. I was not going to be compensated for the return.
NEVER BUY FROM THIS COMPANY!!
Email below I received: Re: B - What is the color on the model for wig Shanghai SC701. 4122056? Dear B Thank you for choosing SamsBeauty.com! In regard to your inquiry,the color the model is wearing for item HARLEM125 SYNTHETIC HAIR WIG SHANGHAI BRAID COLLECTION SC701 is GD406. If you have any questions or concerns please don't hesitate to contact us: Monday-Saturday 9am-6pm CST Telephone: (888)920-SAMS(7267) E-mail: [email protected] Sincerely, SamsBeauty.com
SamsBeauty.com Reviews
Will never order from Samsbeauty I sent an email to Samsbeauty customer service dept asking what is the color on the MODEL. (Harlem 125 SHANGHAI BRAID) I RECEIVED an email from Samsbeauty support that the color is GD406. The same day I received this email, I forwarded it to Tammy (manager) on 8/12/16. Spoke with representative on 8/15/16 & was told the process will take 2-3 business days & I ask why cant I received a return label in the meantime time since I have been inconvenienced & was told I had to wait for the 3 day process. I said this is unfair to me & Tammy takes the call. Tammy said she reviewed my email & it does NOT say GD406. I said per the PACKAGE the model is wearing TP4/27, your customer service gave me the wrong color. She said they do not have a TP4/27. (this color is on their website) She said the customer service did not give me the wrong color code and I can do a regular return and hung up on me. I was not going to be compensated for the return.
NEVER BUY FROM THIS COMPANY!!
Email below I received: Re: B - What is the color on the model for wig Shanghai SC701. 4122056? Dear B Thank you for choosing SamsBeauty.com! In regard to your inquiry,the color the model is wearing for item HARLEM125 SYNTHETIC HAIR WIG SHANGHAI BRAID COLLECTION SC701 is GD406. If you have any questions or concerns please don't hesitate to contact us: Monday-Saturday 9am-6pm CST Telephone: (888)920-SAMS(7267) E-mail: [email protected] Sincerely, SamsBeauty.com