Customer service will not get back to me. I did chat and they said they could not help me. Home Depot gave me a name of repair shop to take it. In the mean time I sit without a lawnmower for summer. Does anyone at Ryobi get that grass is to be cut in summer time. Customer service is no help at all. I will never buy another Ryobi again, I have never seen a company treat a customer like this in a long time. I do not know at this point if they will even honor the warranty. These people do not care, people be ware of Ryobi lawn tools.
I just want people to be aware this is a brand new lawnmower bought in April 2021 used for times for trimming. It is in the shop not knowing when I will get it back.
On May 17 was contacted and offered a salaried contract position as a Billing/AR specialist. I signed a 12 page contract withRyobi Limited. The contract looked very legit. Today I received my first assignment - which included a invoice for a Ryobi 14 in. 37cc 2-cycle gas chainsaw and P3601 one+18-volt lithium-Ion cordless combit kit for a total of $1938.00.
Below is the guidelines: Processing instructions (7 steps)
1. You will receive funds via USPS from our client;this payment has been sent in the form of check.(funds are for products already delivered to client) The check should be delivered to your address within 3 to 7 business days.
2. Deposit and receive cash funds for checks
3.Deduct expenses (Bank fees, transportation Expenses, Bonus [$190.00]) Your final report on the payment should include a summary of these expenses;
4. For internal company transfers we us BITCOIN We took the liberty of selecting locations with BITCOIN within a 20 mile radius of your address. Insert cash into the ATM, confirm operation (bitcoins sent to your bitcoin address at this moment. Address given was a bar scan or company wallet address of: 17vUN8iDDm1M68tgnqetQj1LPY1SsAy7b. I have reported to the Federal Trade Commission and you should also report your own contacts with this type of scam.
I have a Ryobi band saw #BS903 that is app 5-6 yaars old and has had very limited use. The bearings that guide the blade have gone out and when hunting them on the internet I have discovered that they are no longer available. I would think that they would be a part that would need replacement at some point in its life. I don't think I should have to replace a$200.00 -$300.00 tool that is repairabe with a few $ worth of parts. I don't think I will buy any more RYOBI products and recomrnt others do the same.
P S maybe the B S in the item number means something.
In May 2017 I purchased a Ryobi cordless string trimmer and leaf blower combo from my local Home depot. After a few uses, it stopped working and the battery failed to charge. In July 2017 I sent a new battyer, but this replacement also failed in a short time. After contacting Ryobi again, I was told a new battery could not be shipped until Nov. 2017, and it would be faster to take it to my local Service Center.
So, I did take it to my local Service Center in Aug. 2017 (note that the "Service Center" is just a local lawnmowver and general repair place which also handles stuff for Ryobi). I was told they would have to order a battery from Ryobi, but as I assumed they could get a battery faster than me, I left the items with them.
As I write this, it is now Dec. 14, 2017. I just called the Service Center and they told me that they still have not received a battery, and they were told that an initial shipment of replacement batteries would not happen until Dec. 27, 2017, and that they would not be receiveing any batteries until the shipment after that (maybe)! According to the service rep.: They talked to the Ryobi representative, and told her that according to the warranty I was entitled to a full replacement. The Ryobi rep. said they would not do that, and that she would call me personnally (I never got a call).
My assumption at this point is that Ryobi had a bad run of batteries, and now has a huge backlog of failed equipment which they are unable or unwilling to address, and they are giving their customers the run-around about getting warranty service.
I bought a multi pack of Ryobi tools at my local home Depot in Brooklyn NY about 20 months ago, about a year ago I saw a 4pack of lithium batteries for sale at the home depot on sale, so I bought them, as I was trying to recharge the batteries I bought I suprisingly found the charger not working, so I reached out to Ryobi, cause they have a 3-5 yr warranty, first the rep asked me for a proof of purchase, when I said I didn't keep the receipt for 2 years.., she started yelling that I the product has been manufactured for more than 5 years ago, and this isn't under warranty, when I tried explaining to her that I only bought it less than 2 years ago at the home Depot she yelled at me again and knocked off the phone..! Unheard! Disgraceful and disgusting! Meanwhile I am sitting around with no battery charger, the home depot did very little to adhere my complaint. Do not buy Ryobi!!
I bought a Ryobi 1/2" cordless impact driver from Home Depot. It was sold as the tool only, and did not come with a charger or batteries. I had an issue with the tool after only 6 months of moderate use, and tried to return it for service. I was informed that I had to also include a battery and charger, and that I would be without all the tools for up to 90 days. THis would essentially take me out of business, as I only have one charger and just a few batteries, and most of my other tools are Ryobi as well.
Ryobi customer service told me these requirements were written in the warranty and there was no recourse. I then read the warranty and it stated specifically that: "you must ....return all original equipment packaged with the original product." I called customer service back (another 20 minute wait) and read them the actual warranty language. She was unimpressed, and said that policy was it had to be returned with a charger and battery, even if it it didn't come with the purchase.
Since I bought the impact driver as the"tool only" I should not have to return my separately purchased charger or battery. A warranty is a contract, and both parties MUST adhere to the contract language. The language does NOT require me to send in equipment purchased separately. Besides violating the contract, this is an obvious attempt to avoid their warranty obligations by imposing additional financial burdens on the customer. I already have wasted several hours of time, and 40 miles driving to resolve this issue for a $99 tool.
Their insidious goal is clear: If they wear enough people down for long enough, and thus have fewer warranty claims, this not only saves them money, but makes their low quality tools appear to be better: "What a great product; look how few actual warranty claims we had last year....."
DON"T BELIEVE IT!
Honor The contract. I did my part by paying for the tool, now process the warranty claim as written. You should have plenty of batteries to test the tool with: It is a Ryobi!
Ryobi Reviews
Customer service will not get back to me. I did chat and they said they could not help me. Home Depot gave me a name of repair shop to take it. In the mean time I sit without a lawnmower for summer. Does anyone at Ryobi get that grass is to be cut in summer time. Customer service is no help at all. I will never buy another Ryobi again, I have never seen a company treat a customer like this in a long time. I do not know at this point if they will even honor the warranty. These people do not care, people be ware of Ryobi lawn tools.
I just want people to be aware this is a brand new lawnmower bought in April 2021 used for times for trimming. It is in the shop not knowing when I will get it back.
No one will help.
On May 17 was contacted and offered a salaried contract position as a Billing/AR specialist. I signed a 12 page contract withRyobi Limited. The contract looked very legit. Today I received my first assignment - which included a invoice for a Ryobi 14 in. 37cc 2-cycle gas chainsaw and P3601 one+18-volt lithium-Ion cordless combit kit for a total of $1938.00.
Below is the guidelines: Processing instructions (7 steps)
1. You will receive funds via USPS from our client;this payment has been sent in the form of check.(funds are for products already delivered to client) The check should be delivered to your address within 3 to 7 business days.
2. Deposit and receive cash funds for checks
3.Deduct expenses (Bank fees, transportation Expenses, Bonus [$190.00]) Your final report on the payment should include a summary of these expenses;
4. For internal company transfers we us BITCOIN We took the liberty of selecting locations with BITCOIN within a 20 mile radius of your address. Insert cash into the ATM, confirm operation (bitcoins sent to your bitcoin address at this moment. Address given was a bar scan or company wallet address of: 17vUN8iDDm1M68tgnqetQj1LPY1SsAy7b. I have reported to the Federal Trade Commission and you should also report your own contacts with this type of scam.
I have a Ryobi band saw #BS903 that is app 5-6 yaars old and has had very limited use. The bearings that guide the blade have gone out and when hunting them on the internet I have discovered that they are no longer available. I would think that they would be a part that would need replacement at some point in its life. I don't think I should have to replace a$200.00 -$300.00 tool that is repairabe with a few $ worth of parts. I don't think I will buy any more RYOBI products and recomrnt others do the same.
P S maybe the B S in the item number means something.
In May 2017 I purchased a Ryobi cordless string trimmer and leaf blower combo from my local Home depot. After a few uses, it stopped working and the battery failed to charge. In July 2017 I sent a new battyer, but this replacement also failed in a short time. After contacting Ryobi again, I was told a new battery could not be shipped until Nov. 2017, and it would be faster to take it to my local Service Center.
So, I did take it to my local Service Center in Aug. 2017 (note that the "Service Center" is just a local lawnmowver and general repair place which also handles stuff for Ryobi). I was told they would have to order a battery from Ryobi, but as I assumed they could get a battery faster than me, I left the items with them.
As I write this, it is now Dec. 14, 2017. I just called the Service Center and they told me that they still have not received a battery, and they were told that an initial shipment of replacement batteries would not happen until Dec. 27, 2017, and that they would not be receiveing any batteries until the shipment after that (maybe)! According to the service rep.: They talked to the Ryobi representative, and told her that according to the warranty I was entitled to a full replacement. The Ryobi rep. said they would not do that, and that she would call me personnally (I never got a call).
My assumption at this point is that Ryobi had a bad run of batteries, and now has a huge backlog of failed equipment which they are unable or unwilling to address, and they are giving their customers the run-around about getting warranty service.
I bought a multi pack of Ryobi tools at my local home Depot in Brooklyn NY about 20 months ago, about a year ago I saw a 4pack of lithium batteries for sale at the home depot on sale, so I bought them, as I was trying to recharge the batteries I bought I suprisingly found the charger not working, so I reached out to Ryobi, cause they have a 3-5 yr warranty, first the rep asked me for a proof of purchase, when I said I didn't keep the receipt for 2 years.., she started yelling that I the product has been manufactured for more than 5 years ago, and this isn't under warranty, when I tried explaining to her that I only bought it less than 2 years ago at the home Depot she yelled at me again and knocked off the phone..! Unheard! Disgraceful and disgusting! Meanwhile I am sitting around with no battery charger, the home depot did very little to adhere my complaint. Do not buy Ryobi!!
I bought a Ryobi 1/2" cordless impact driver from Home Depot. It was sold as the tool only, and did not come with a charger or batteries. I had an issue with the tool after only 6 months of moderate use, and tried to return it for service. I was informed that I had to also include a battery and charger, and that I would be without all the tools for up to 90 days. THis would essentially take me out of business, as I only have one charger and just a few batteries, and most of my other tools are Ryobi as well.
Ryobi customer service told me these requirements were written in the warranty and there was no recourse. I then read the warranty and it stated specifically that: "you must ....return all original equipment packaged with the original product." I called customer service back (another 20 minute wait) and read them the actual warranty language. She was unimpressed, and said that policy was it had to be returned with a charger and battery, even if it it didn't come with the purchase.
Since I bought the impact driver as the"tool only" I should not have to return my separately purchased charger or battery. A warranty is a contract, and both parties MUST adhere to the contract language. The language does NOT require me to send in equipment purchased separately. Besides violating the contract, this is an obvious attempt to avoid their warranty obligations by imposing additional financial burdens on the customer. I already have wasted several hours of time, and 40 miles driving to resolve this issue for a $99 tool.
Their insidious goal is clear: If they wear enough people down for long enough, and thus have fewer warranty claims, this not only saves them money, but makes their low quality tools appear to be better: "What a great product; look how few actual warranty claims we had last year....."
DON"T BELIEVE IT!
Honor The contract. I did my part by paying for the tool, now process the warranty claim as written. You should have plenty of batteries to test the tool with: It is a Ryobi!