In over 35 years of having prints made I have never had a printer who cared so little about customer service. I have every right to expect what I paid for. Offering me a reprint, and conditioning it on the destruction of the misprints, without any compensation for the time and lost sales is unacceptable. How hard is it for royalcanvas to get the border right? Impossible apparently. Not the fist time they made the mistake, same thing a year ago. I gave them the benefit of the doubt, thinking it was an isolated mistake and ordered 9 canvases. Repeatedly and explicitly asked for a white border. They sent 9 canvases with a black border.
For royalcanvas.com to not see the negative monetary impact their mistake has on me and to expect me to destroy the misprinted canvases without any compensation for the inconvenience, delay and loss of income is as mind boggling as the printer's consistent inability to get the border right.
RoyalCanvas.com Reviews
Royalcanvas.com pain.
In over 35 years of having prints made I have never had a printer who cared so little about customer service. I have every right to expect what I paid for. Offering me a reprint, and conditioning it on the destruction of the misprints, without any compensation for the time and lost sales is unacceptable. How hard is it for royalcanvas to get the border right? Impossible apparently. Not the fist time they made the mistake, same thing a year ago. I gave them the benefit of the doubt, thinking it was an isolated mistake and ordered 9 canvases. Repeatedly and explicitly asked for a white border. They sent 9 canvases with a black border.
For royalcanvas.com to not see the negative monetary impact their mistake has on me and to expect me to destroy the misprinted canvases without any compensation for the inconvenience, delay and loss of income is as mind boggling as the printer's consistent inability to get the border right.