The time display when switching to Live TV is incorrect. Numerous attempts to resolve issue unsuccessful. I've contacted TV manufacturers, OTA antenna, etc and no one has anything affecting this issue and refer back to Roku. I have done every type of reset, disconnect power, disconnect internet etc without resolution. Roku now putting blame on others and not their problem. This is a link from Roku Community referencing same issue - https://community.roku.com/t5/Features-settings-updates/Roku-TV-Completely-wrong-time/td-p/697249
On Roku service all episodes of TV series 'House ' are adverised as free when played through Amazon Prime , but when you click on episode you must pay $1.99 / episode .
Users' local media servers are alleged to be accessible using the Roku Meida Player "channel", which must be installed from the Roku "Store". This worked for a while then refused to locateteh media server on my network.
Tech support advised to reinstall the app, which I did (though no indication that this is necessary was EVER given). A couple weeks later the same issue occurs again. This timeeven a re-install won't fix. Obviously a fraudulent misrepresentation of functionality, which isn't a bug as it's obviously done on purpose to force users away from their own content to pay-content on one of their (Roku's) pay services.
The pre-purchase indication that this functionality was provided is fraudulent and deceptive. It's provided initially - through an app they control - and then later removed.
I purchased two Roku 3 Models. All of a sudden both said "Not Connected" error message. I put in the right network and password; no change. I called Roku at: 888-600-7058 and (816)-272-8106
All I received was a message about insurance and a call alert bracelet. There is nothing wrong with the internet connection. Is Roku still in business? This is very strange.
I have problem with Roku customer service. My Roku Ultra doesn't work properly: video and audio didn't sync together correctly so I sent a message to Roku customer service to initiate a return for replacement. I received the below message from Roku customer service. Next day. I again sent them all the required information they say they need to know. But next 3 days, I still did not receive the RMA ( Returned Merchandise Authorization) number or any instructions to return my Roku Ultra. I sent Roku customer service another messages but this time I receive no response. My Roku Ultra's still in warranty period.
Hello Jim Wong,
We've added an update to your support request #(3690301). To add additional comments, reply to this email.
Sincerely,
Roku Customer Support
CS/CH-Lekshmi Priya, Aug 25, 2020, 7:04 PM PDT:
Hi Jim,
Thank you for contacting Roku. Your Roku device is in warranty, we will honor your replacement request. Please respond to this message completing / confirming the below details to initiate a replacement:
1. Shipping address
2. Phone Number:
3. ESN: YJ00EU595825
4. Model: 4670x
Replacement instructions:
You will need to ship the original unit back to our warehouse. Upon receipt of your returned device, we will process shipping for a replacement device to you within 1 business day. Depending on the distance between you and our warehouse, you should expect transit to be between 3-5 business days. Another email will be sent out with the replacement instructions once it is processed. Thank you!
Regards,
Roku Customer Support
Please review support article here for any other questions about your replacement request.
I purchased roku stick at att store, i was told their would be no other fees, had problem called roku, they told me 69.00 to activate , then had no basic channels local , they wanted to charge me for the local channels, got pissed took roku back then i was informed from att i was ripped off their should of been no fees, now my card info is out their have to cancel card, now scared my id is getting robbed, i am also disapointed att has anything to do with this company thinking lawsuit
On March 16, 2017 I ordered, thru email, a brand new Roku Premiere that was advertised for $77.99 and after taxes and discount coupon I paid a total of $53.86. The product was brand new and no information was provided about service warrantee or the like. Thhe product was receied on 3/24 and was connected too the TV couple of weeks later. The performance was very unstable and system kept turing off for no apparant reason. When I realize that I tried to disconnect then connect the power to ROKU start working and few days later gives up. For almost three months that pattern continued at which time I contacted customer service, via email since no phone is available, and I recived the worest customer service any one can imagine and they cliamed we cannot take back after one month from purchase. I requested RMA (Return Merchendise Authorization and ignored my request, I gave them an ultimatem to take back and refund my money and copletely ignored any correspondace from me, Very bad unrelaibe product and even worse management team.
I purchased a Roku streaming video TV device in early January 2017. Specifically, it was a Premiere + streaming device for approximately $100. I also purchased the HDMI cable and paid for 2-day FedEx shipping. The order was received 6 days later. The device did not work; it continuously went through a software update protocol indicating error codes: 003 and 005. After numerous phone calls to customer support (based in India) I was told the unit was defective. After several more phone calls and live chat events they said they would replace the defective unit in 2-3 business days. After additional phone calls and live chats they assured me that the replacement had been shipped and that it would work. They persistently told me that my case was "escalated" to the "concern team" and they were very sorry for the inconvenience. When the replacement unit did not arrive as promissed I made numerous more phone calls and live chat attempts to assess the situation. I lost track of the repetitive lies over the course of a week. Ultimately, the replacement unit was received after 8 days. It has the exact same problems as the original unit purchased from Roku. They continue to blame myinternet ISP as the network problem (satellite internet ISP??) as the problem. In further research, it appears Roku has known of this technical problem for well over a year, but ofcourse, they continue to sell this product without remorse. Apparently, they do not intend to refund me for this defective equipment - they will "escalate" it once again to the "concern team".
I fully believe Roku is a complete scam and fraudulent business endeavour, based in California under the guize of customer support in India, with the hopes that most USA consumers will simply give up trying to acheive a fair and equitable transaction. Without doubt, this is the most frustrating purchase in my life. I hope others will read this, and do due diligence before considering Roku products. Subsequently, I have filed a formal complaint with the Better Business Bureau and Attorney General's Office in Santa Clara County, California, in the rare event they can assist me with this smoke and mirrors scam.
Roku, Inc. Reviews
The time display when switching to Live TV is incorrect. Numerous attempts to resolve issue unsuccessful. I've contacted TV manufacturers, OTA antenna, etc and no one has anything affecting this issue and refer back to Roku. I have done every type of reset, disconnect power, disconnect internet etc without resolution. Roku now putting blame on others and not their problem. This is a link from Roku Community referencing same issue - https://community.roku.com/t5/Features-settings-updates/Roku-TV-Completely-wrong-time/td-p/697249
On Roku service all episodes of TV series 'House ' are adverised as free when played through Amazon Prime , but when you click on episode you must pay $1.99 / episode .
Users' local media servers are alleged to be accessible using the Roku Meida Player "channel", which must be installed from the Roku "Store". This worked for a while then refused to locateteh media server on my network.
Tech support advised to reinstall the app, which I did (though no indication that this is necessary was EVER given). A couple weeks later the same issue occurs again. This timeeven a re-install won't fix. Obviously a fraudulent misrepresentation of functionality, which isn't a bug as it's obviously done on purpose to force users away from their own content to pay-content on one of their (Roku's) pay services.
The pre-purchase indication that this functionality was provided is fraudulent and deceptive. It's provided initially - through an app they control - and then later removed.
I purchased two Roku 3 Models. All of a sudden both said "Not Connected" error message. I put in the right network and password; no change. I called Roku at: 888-600-7058 and (816)-272-8106
All I received was a message about insurance and a call alert bracelet. There is nothing wrong with the internet connection. Is Roku still in business? This is very strange.
Any suggestions?
I have problem with Roku customer service. My Roku Ultra doesn't work properly: video and audio didn't sync together correctly so I sent a message to Roku customer service to initiate a return for replacement. I received the below message from Roku customer service. Next day. I again sent them all the required information they say they need to know. But next 3 days, I still did not receive the RMA ( Returned Merchandise Authorization) number or any instructions to return my Roku Ultra. I sent Roku customer service another messages but this time I receive no response. My Roku Ultra's still in warranty period.
Hello Jim Wong,
We've added an update to your support request #(3690301). To add additional comments, reply to this email.
Sincerely,
Roku Customer Support
CS/CH-Lekshmi Priya, Aug 25, 2020, 7:04 PM PDT:
Hi Jim,
Thank you for contacting Roku. Your Roku device is in warranty, we will honor your replacement request. Please respond to this message completing / confirming the below details to initiate a replacement:
1. Shipping address
2. Phone Number:
3. ESN: YJ00EU595825
4. Model: 4670x
Replacement instructions:
You will need to ship the original unit back to our warehouse. Upon receipt of your returned device, we will process shipping for a replacement device to you within 1 business day. Depending on the distance between you and our warehouse, you should expect transit to be between 3-5 business days. Another email will be sent out with the replacement instructions once it is processed. Thank you!
Regards,
Roku Customer Support
Please review support article here for any other questions about your replacement request.
1) I am a ROKU lover...I have 2 ROKU 4's, 1 ROKU 3 and 1 ROKU 2.
2) Never had any issue with them until the 2 ROKU 4 units seemed to have failed.
3) As a recap (as per the 3 request tickets #1378967, 1392691 and 1402172), the issue started as follows:
a) ROKU 4 in living room was frozen on menu screen.
b) Tried to restart with screen...frozen.
c) Pulled out the "plug" from the ROKU 4 and it started up with the ROKU screen looping.
d) Tried to reset by holding the "button" at the bottom for 30 seconds or more...still looping.
e) Went to the bedroom where the other ROKU 4 is and verified that it is working OK.
f) Decided to SWAP the bedroom unit with the living room unit and the bedroom unit is now looping.
g) Swapped the bedroom unit and the living room unit back and the bedroom unit is now looping.
h) Called ROKU Customer Support and went through all the ROKU testing...same result.
i) ROKU customer support recommended buying a new power unit...I did...same result.
j) RoKU customer support concluded that both units are defected and the only solution is to buy 2 more units since my warranty is over.
4) Is there anything that the ROKU company can do for me ==> I asked ROKU customer support.
I purchased roku stick at att store, i was told their would be no other fees, had problem called roku, they told me 69.00 to activate , then had no basic channels local , they wanted to charge me for the local channels, got pissed took roku back then i was informed from att i was ripped off their should of been no fees, now my card info is out their have to cancel card, now scared my id is getting robbed, i am also disapointed att has anything to do with this company thinking lawsuit
On March 16, 2017 I ordered, thru email, a brand new Roku Premiere that was advertised for $77.99 and after taxes and discount coupon I paid a total of $53.86. The product was brand new and no information was provided about service warrantee or the like. Thhe product was receied on 3/24 and was connected too the TV couple of weeks later. The performance was very unstable and system kept turing off for no apparant reason. When I realize that I tried to disconnect then connect the power to ROKU start working and few days later gives up. For almost three months that pattern continued at which time I contacted customer service, via email since no phone is available, and I recived the worest customer service any one can imagine and they cliamed we cannot take back after one month from purchase. I requested RMA (Return Merchendise Authorization and ignored my request, I gave them an ultimatem to take back and refund my money and copletely ignored any correspondace from me, Very bad unrelaibe product and even worse management team.
I purchased a Roku streaming video TV device in early January 2017. Specifically, it was a Premiere + streaming device for approximately $100. I also purchased the HDMI cable and paid for 2-day FedEx shipping. The order was received 6 days later. The device did not work; it continuously went through a software update protocol indicating error codes: 003 and 005. After numerous phone calls to customer support (based in India) I was told the unit was defective. After several more phone calls and live chat events they said they would replace the defective unit in 2-3 business days. After additional phone calls and live chats they assured me that the replacement had been shipped and that it would work. They persistently told me that my case was "escalated" to the "concern team" and they were very sorry for the inconvenience. When the replacement unit did not arrive as promissed I made numerous more phone calls and live chat attempts to assess the situation. I lost track of the repetitive lies over the course of a week. Ultimately, the replacement unit was received after 8 days. It has the exact same problems as the original unit purchased from Roku. They continue to blame myinternet ISP as the network problem (satellite internet ISP??) as the problem. In further research, it appears Roku has known of this technical problem for well over a year, but ofcourse, they continue to sell this product without remorse. Apparently, they do not intend to refund me for this defective equipment - they will "escalate" it once again to the "concern team".
I fully believe Roku is a complete scam and fraudulent business endeavour, based in California under the guize of customer support in India, with the hopes that most USA consumers will simply give up trying to acheive a fair and equitable transaction. Without doubt, this is the most frustrating purchase in my life. I hope others will read this, and do due diligence before considering Roku products. Subsequently, I have filed a formal complaint with the Better Business Bureau and Attorney General's Office in Santa Clara County, California, in the rare event they can assist me with this smoke and mirrors scam.