Placed order for pick up in CA on October 27th. Confirmed order on on Oct. 29th with estimated delivery in 5 days. I had to call them several times, because the warehouse kept charging me storage fees for delayed pick up. I finally got a hold of someone $175.00 later in storage fees, because they didn't pick up same day and they scheduled pick ups two days out that never was explained to me. On my conformation it said pick up Monday 29th between 12-5. It finally got picked up from the warehouse and transfered to there warehouse in CA. It was suppose to be on the truck that evening heading to Dallas.
When I tracked it said it was in Dallas, but when I called they had lost our container. The paper work was on the truck but no goods. It took them four days to find our package. Then we were told it had to go from the grand praire terminal then to the Sherman terminal. Once there it would be delivered to us. We got called and said it would be delivered to us on Nov 21st between 12-5 pm. I took off work and made sure I was here to execpt delivery due to we had our equipment rented out on Saturday the 24th. I called to confirm our delvery since it had gotten late and they said it was on the truck and we were the last stop.
No one called us to tell us that now we can't get our shippment until next week. We have tried to call to just go pick it up our self and have had no luck! It has cost us over $3,000 dollars in revenue due to a fasle claim that our delivery would be around 5 business days. I get delays, but the company has no desire to right or even help us. I would definatley not use them again. It is sad that customer satifaction is not a priority. There statement of 5 business days is fraud and there is nothing we can do about it. We have paid for a service and we still do not have our shippment.
They said id average $1.72 a mile as a lease purchase driver but they had no rate based on destination over $1.68 a mile with most around $1.32 per mile and some under a dollar a mile.
i asked how can I average $1.72 a mile with the published destination based rates. They said "well don't qui, you'll see after a year it balances out. I was all signed and ready so I'll give it a try.
ii delivered Orlando then sat a day, dispached to Jacksonville pick up a trailer and sat a day and a half when they told me we though you were in Orlando...
i asked for a broker load - for each consecutive broker load you taKe the rate drops 5% - it took two to make it back to Milwauke. I turned in the trpuck and went home.
Then I started getting calls from a chicago finance company demanding I pay in full $140,000. I told them it was a walk away lease. Heard from them a few more times, let them know the truck was at the Dealership and let me know this will ruin my credit.
then the collective agency call start and informed I owed roadrunner for the insurance, licensing and permitting.I argued that the next guy will need to pay those fees. I refused to pay and that's on my credit report as well.
I don't know this as fact but my guess is they charged the next driver for all the fees they were trying to recover from me. Of course airline, motel, taxi were paid by me on both ends.
Shipped a video arcade game system to a customer using Roadrunner. As the delivery driver opened the back of the truck, my customer took pictures of the crate we shipped that was completely mangled. We shipped using shipment monitoring devices such as shockwatches. Not only were the devices tripped, but there was very visible holes in the crate from what looked like towmotor forks. My customer also took pictures of the contents through the gaping hole in the crate at the damage created (before even unboxing). Both the driver and the customer signed the delivery receipt noting the damage. We filed a claim with RRTS. They sent someone to inspect the damage. Their damage report noted the damage and included pictures. Roadrunner ultimately denied the claim citing that the customer did not retain the cardboard box and shrink wrapping.
Roadrunner Transportation Systems Reviews
Placed order for pick up in CA on October 27th. Confirmed order on on Oct. 29th with estimated delivery in 5 days. I had to call them several times, because the warehouse kept charging me storage fees for delayed pick up. I finally got a hold of someone $175.00 later in storage fees, because they didn't pick up same day and they scheduled pick ups two days out that never was explained to me. On my conformation it said pick up Monday 29th between 12-5. It finally got picked up from the warehouse and transfered to there warehouse in CA. It was suppose to be on the truck that evening heading to Dallas.
When I tracked it said it was in Dallas, but when I called they had lost our container. The paper work was on the truck but no goods. It took them four days to find our package. Then we were told it had to go from the grand praire terminal then to the Sherman terminal. Once there it would be delivered to us. We got called and said it would be delivered to us on Nov 21st between 12-5 pm. I took off work and made sure I was here to execpt delivery due to we had our equipment rented out on Saturday the 24th. I called to confirm our delvery since it had gotten late and they said it was on the truck and we were the last stop.
No one called us to tell us that now we can't get our shippment until next week. We have tried to call to just go pick it up our self and have had no luck! It has cost us over $3,000 dollars in revenue due to a fasle claim that our delivery would be around 5 business days. I get delays, but the company has no desire to right or even help us. I would definatley not use them again. It is sad that customer satifaction is not a priority. There statement of 5 business days is fraud and there is nothing we can do about it. We have paid for a service and we still do not have our shippment.
They said id average $1.72 a mile as a lease purchase driver but they had no rate based on destination over $1.68 a mile with most around $1.32 per mile and some under a dollar a mile.
i asked how can I average $1.72 a mile with the published destination based rates. They said "well don't qui, you'll see after a year it balances out. I was all signed and ready so I'll give it a try.
ii delivered Orlando then sat a day, dispached to Jacksonville pick up a trailer and sat a day and a half when they told me we though you were in Orlando...
i asked for a broker load - for each consecutive broker load you taKe the rate drops 5% - it took two to make it back to Milwauke. I turned in the trpuck and went home.
Then I started getting calls from a chicago finance company demanding I pay in full $140,000. I told them it was a walk away lease. Heard from them a few more times, let them know the truck was at the Dealership and let me know this will ruin my credit.
then the collective agency call start and informed I owed roadrunner for the insurance, licensing and permitting.I argued that the next guy will need to pay those fees. I refused to pay and that's on my credit report as well.
I don't know this as fact but my guess is they charged the next driver for all the fees they were trying to recover from me. Of course airline, motel, taxi were paid by me on both ends.
Shipped a video arcade game system to a customer using Roadrunner. As the delivery driver opened the back of the truck, my customer took pictures of the crate we shipped that was completely mangled. We shipped using shipment monitoring devices such as shockwatches. Not only were the devices tripped, but there was very visible holes in the crate from what looked like towmotor forks. My customer also took pictures of the contents through the gaping hole in the crate at the damage created (before even unboxing). Both the driver and the customer signed the delivery receipt noting the damage. We filed a claim with RRTS. They sent someone to inspect the damage. Their damage report noted the damage and included pictures. Roadrunner ultimately denied the claim citing that the customer did not retain the cardboard box and shrink wrapping.