My Story is just like the others here. I responded to an online offer for a free trial of Lumidaire Face Cream which it turns out isn’t free. What happens is 14 days after you order they charge you about $90 for that free trial and then begin charging $90/mo until you cancel. I was charged double those amount because I, without realizing it, also order their Eye Serum product. I didn’t notice the charges for 3 months and so they got me for around $800. Their customer service people told me the terms of the offer were on the page and that I agreed to them so I went back to look. After much searching I discovered a small faintly colored link at the bottom of the page which read “Terms”. Clicking that will bring up the terms that you have implicitly agreed to. After reading it becomes clear why they take such lengths to hide them, the terms are so frightening that not only would you not place an order but you would probably start sleeping with the lights on. Never once do they ask to confirm that you have read and agreed to the terms in fact they don’t even hint the terms exist.
The shipping form requires a credit card number which they assure you is only to cover the $1.99 shipping cost but actually, as per the terms, they immediately charge to your card an additional $4.95 which I assume is closer to the actual cost to ship. After completing the form and hitting the button that says “Complete Checkout” you are taken to a rather deceptive page that thanks you for the order but also has large red text that states “Wait! You order is not complete” and lower down is a large green button that says “Complete Checkout”. In fact you’ve already completed and if you hit the button you’re actually placing an order for the Eye Serum without realizing it. As before the only terms are found by following the same camouflaged link.
Some of their other deceitful practices include:
If you call to cancel your membership and it’s within a few days of your next scheduled shipment they will tell you that it has already been shipped and they cannot stop it. When your product arrives check the tracking information at USPS.com to find out when it was shipped. In my case it went out 2 days after I called to cancel. When you call to complain they will claim that all the terms were plainly listed and that you agreed to them but if you keep arguing they will start making offers of partial refunds starting at 50% up to 85% but only on the most recent shipment. If you use a debit card and have insufficient funds to cover the $94 charge they will make repeated attempt at progressively smaller amounts until they get an amount that you can cover, they will say that they generously gave you a discount. If they can’t get the $90 they want then they’re willing to settle for every last cent in your account.
I plan on taking legal action against them and will try to get my contact information to all you other suckers like me. There is a Facebook group called QuGenix Scam set up to find anyone wishing to participate.
QuGenix Reviews
My Story is just like the others here. I responded to an online offer for a free trial of Lumidaire Face Cream which it turns out isn’t free. What happens is 14 days after you order they charge you about $90 for that free trial and then begin charging $90/mo until you cancel. I was charged double those amount because I, without realizing it, also order their Eye Serum product. I didn’t notice the charges for 3 months and so they got me for around $800. Their customer service people told me the terms of the offer were on the page and that I agreed to them so I went back to look. After much searching I discovered a small faintly colored link at the bottom of the page which read “Terms”. Clicking that will bring up the terms that you have implicitly agreed to. After reading it becomes clear why they take such lengths to hide them, the terms are so frightening that not only would you not place an order but you would probably start sleeping with the lights on. Never once do they ask to confirm that you have read and agreed to the terms in fact they don’t even hint the terms exist.
The shipping form requires a credit card number which they assure you is only to cover the $1.99 shipping cost but actually, as per the terms, they immediately charge to your card an additional $4.95 which I assume is closer to the actual cost to ship. After completing the form and hitting the button that says “Complete Checkout” you are taken to a rather deceptive page that thanks you for the order but also has large red text that states “Wait! You order is not complete” and lower down is a large green button that says “Complete Checkout”. In fact you’ve already completed and if you hit the button you’re actually placing an order for the Eye Serum without realizing it. As before the only terms are found by following the same camouflaged link.
Some of their other deceitful practices include:
If you call to cancel your membership and it’s within a few days of your next scheduled shipment they will tell you that it has already been shipped and they cannot stop it. When your product arrives check the tracking information at USPS.com to find out when it was shipped. In my case it went out 2 days after I called to cancel. When you call to complain they will claim that all the terms were plainly listed and that you agreed to them but if you keep arguing they will start making offers of partial refunds starting at 50% up to 85% but only on the most recent shipment. If you use a debit card and have insufficient funds to cover the $94 charge they will make repeated attempt at progressively smaller amounts until they get an amount that you can cover, they will say that they generously gave you a discount. If they can’t get the $90 they want then they’re willing to settle for every last cent in your account.
I plan on taking legal action against them and will try to get my contact information to all you other suckers like me. There is a Facebook group called QuGenix Scam set up to find anyone wishing to participate.