I ordered a blanket from Printerpix for my friend's bday, paid 42 dollars for 2 day shipping and received the order 21 days later. The customer service representative whose name was Saroj (From India) was short and rude when I asked for a full refund on shipping saying there was NOTHING he could do not even a certificate for free shipping next order.
The thing is, I had spoken to someone at the call center who previously who said I'll I needed to do was call after I received the late order and the entire shipping would be taken care of since the bday occasion was disrupted because my "BIG" present didn't arrive. I had previously ordered 6 other blankets and you'd think I would learn because they ALL were late.
The difference is, I didn't pay extra shipping. Printerpix is located in Lake Mary, Florida and there's NO reason for them to have such terrible ship times and awful customer service. They have lost a customer and I hope people heed this warning. If you order something from printerpix expect a LONG wait and rude out of country customer service no matter if you pay extra. UGH!
Numerous added fees affixed after purchasing a "COUPON" makes one quicky see that the bargain price is more than the competition.
A buyer is left trying to cancelling the order but either A) Fails to see the "hidden" extras they might have missed before checking out and B) Spending an exhaustive and lenthy wait to resolve an issue and to receive a credit.
You don't beleive me? Try it at your own peril; Printerpix.com.
I ordered 3 photo books from PrinterPix on 1/14/18. One book shipped withing a a couple weeks but is not printed properly and damaged in shipping. The remaining two books have been listed as "In Production" ever since then.
It has now been over a month and half and all attempts to have my items shipped or have the order cancelled have been met with a repeated "wait another week". I have been told this now for 3 weeks with no resolve. Attempts from the BBB have also failed as they get no response from the company also. The only response I get is a canned e-mail/twitter/chat response saying they are sorry and to wait another week.
I have filed a complaint with the Florida Attorney Generals office already and a call to the Lake Mary Police department will be next.
I ordered a Christmas blanket from Printerpix. When checking out, the system auto populated my shipping address. I have been waiting for 2 weeks for my shipment and decided to check on it. I noticed it was marked undeliverable and was being sent back to the merchant. I did some digging to find out why and I noticed the shipping address that printerpix auto populated populated the wrong zip code. I have tried speaking with someone from printerpix and was told too bad it is not their fault because they have a security feature that told me to check to make sure everything was correct before submitting the order. They refuse to reship my purchase to the correct address. They refuse to acknowledge that their system made an error. THey want me to pay again for shipping when I already paid for shipping once. Their representatives are of no help and are nasty and rude.
I will NEVER order from them again. They made an error and instead of having good customer service to fix it, they tell me I am SOL. This was meant for a Christmas present for my boss and now I am totally screwed.
On July 14, 2017, I purchased a coupon from Groupon in the amount of $13.00 plus expedite shipping in the amount of $19.99 for a total of $32.99, for an item sold by Printerpix. On 7/15 and 7/17 I contacted Printerpix by email, regarding the item ordered that was not available as advertised, and never received a response. So, after waiting and when did not receive a response by email neither by phone, I called their 800 number and the lady who answered said that they did not have the item as advertised and that they had no control on what Groupon advertised to which I responded that her statement was not accurate due that companies advertising other
companies items must have an authorization and confirmation of the items to be advertised and published on the website before they publish and include any item for sale through a Groupon coupon. After paying for the Groupon coupon had not choice to place the order on 7/18/2017 @ 1:04:11 AM.
I received the order on July 26 and to my surprise it was not the item ordered. I ordered and paid for a Printerpix — One Large 60x50" Custom mink blanket and I received a 20X25 blanket. I immediately contacted Printerpix sending emails over and over and never got a response. Calling the customer service department of this company is a nightmare due that the phone keeps ringing
and no one answers and I did not have the time to keep calling over and over because I work. Then I called the customer service and talked to a rep by the name of Christian, and I requested to talk to a supervisor and this rep kept telling me that there was not a supervisor available to which I told him that there had to be an available supervisor on the call center during all shifts. I requested to talk to a supervisor over and over and finally he brought a supervisor into the conversation. I explained to the supervisor by the name of Michael the situation and he started telling me the same thing the rep told me that they had mailed the correct item as per my order. I told him he was
wrong and I asked him for his email so I could email the payment receipt of the order and all the information regarding this order. He gave me the email address and promised to call back with a solution and never did. Due that this item was a wedding present and I flew to the wedding and came back on August 16, 2017, it was not until today that I called back to request my refund and to my surprise the rep, Christian, said to me that there was no refund that the only thing he can do is giving me a credit for a new purchase. I explained to him that I received the wrong item, could not give it as a present, and had to buy something else and that I have no need to buy anything else
from this company so I need a refund not a credit. Then, again, I asked to talk to the supervisor, Michael and again, he denied me the right to talk to a supervisor. I explained to again, that customers has the right to talk to a supervisor when the rep cannot resolve the issue. So here I am again listening to the same lies. First, he said that there was no supervisor to which I responded that in a call center there MUST be a supervisor during all shifts. Why do I know this? Because I was in charge of a big call center. Then he said that the supervisor was in a different area and he could not get him which is not true either. In fact, he did not allow me to talk to Michael, the supervisor to
whom I talked on August 26, 2017, the day before I was leaving for the wedding because he said Michael was not available. I explained to Christian that as per Michael's request on the 26 of August I emailed copies of all the transactions where it clearly showed that I had ordered a 60X50 blanket, not a 20X25 blanket. I asked Christian to look for my email and attachments and he said he did not have them and again he said he cannot offer me a refund that he could offer a credit for some other item to which I am not interested due that this item was for a wedding gift and the wedding is over and I had to buy another present to take with me to the wedding. Finally, I had to hang up
the phone because Christian was not of any assistance and he was not willing to cooperate to resolve this issue. I am filing this complaint first, for false advertisement due that the item that I purchased and was included on the photo was not available and I had to accept what was available at the time that was not the item ordered. They lied to me telling me that Groupon, from which I bought the coupon, was the one who advertised the wrong item. To which I answered that Groupon cannot include any picture on an advertising if the information is not verified, confirmed and approved by the merchant in this case Printerpix. Every time they lied to me I gave them the correct
answer. Everyone who had had a business and dealt with advertising knows that no one can publish anything including pictures if the merchant doesn't approve the information. It has been one lie after the other. The other part of my complaint is for denying a refund on a purchase of an item that was not done as ordered. Your prompt attention, assistance and response to this very important matter are greatly appreciated.
I purchased a voucher from groupon that stated a metal 16 x 20 metal print for 15.00 you have to click the fine print link to find out how much shipping which is 14.99 additional charge then they basically force you to use their images for your print because every photo I tried to use would have poor quality added under it so this was a additional charge of 8.99 for using their photo because it would not accept one of my photos.I will never use printerpix again. This is a scam in my opinion.
Over a year ago I purchased a a metal print from printerpix. The item was delivered damaged with footprints all over it. I called and they offered to send a new one out, I waited for several months with no item being delivered. I called and said I wanted a refund and have been waiting for the refund now for over a year.
I purchased three Printerpix items and two did not show and 1 arrived severely damaged. When I called the toll-free number I was connected to someone not in the US. When I asked to speak to someone in the US, I was told that was NOT possible.
I was told regarding the lost items I needed to do the legwork myself to locate the missing shipments through the USPS, mind you they were not sent via USPS. So, the USPS will not take claim. The item that was damaged I sent the photographs of the damaged items including bent photos and the photo arrived in the wrong size – it should’ve been 11X14 just like my Groupon stated (which the person on the phone confirmed) but for some reason I was sent 10x7.
I paid three individual shipping costs because there is not a single shipping rate for three items and I had prepaid vouchers for my items. I just want the items I paid for. 2 10x7 pics and 1 11x14 pic!
This is the absolute worst company I have ever ordered anything from and I am an avid online shopper.
12/20/15
I placed an order for a magic mug with a coupon that I had purchased from groupon.
12/30/15
I realized that the coupon code wasn't accepted so I called customer service. The girl was really nice and said that she would have to cancel my order, refund the money, and place a different order for me. I said that was fine. Mind you, I didn't know it would take almost 20 days for my order to get to me.
1/10/16
My money still hasn't been refunded to my account. I have called customer service twice and no one seems to know how to transfer me to a supervisor or a refunds department. I am repeatedly told that I will receive my refund in 7-10 business days. They took the money out of my account in less than 20 minutes yet it takes a month to get it back? Questionable.
2/1/16
I still do not have my refund to I send an e-mail to customer service. I am assured that my money will be refunded in another 7-10 business days. It has been a litte over a month since I canceled my order
2/28/16
I check my account and still no refund. At this point I am fuming!!! I mean really, what kind of reputable business keeps a customer's money for 60+ days?!?!?! I have half a mind to file for damages (i.e. the overdraft fees that are a direct result of this so-called company neglecting to refund the money into my account when they said they would). Never in a million years will I ever order from this company again. Customer service is horrendous and they company itself is comprised of theives!!!!
I Recieved a Groupon voucher as a birthday gift from my sister for a 16X20 personal metal picture from Printerpix. I placed order and waited 7 weeks then recieved a damaged 11X14 picture. I have sent multiple emails and called with no responce. No one ever answers the phone. I would just like the correct item and for it not to be damaged.
Printerpix.com Reviews
I ordered a blanket from Printerpix for my friend's bday, paid 42 dollars for 2 day shipping and received the order 21 days later. The customer service representative whose name was Saroj (From India) was short and rude when I asked for a full refund on shipping saying there was NOTHING he could do not even a certificate for free shipping next order.
The thing is, I had spoken to someone at the call center who previously who said I'll I needed to do was call after I received the late order and the entire shipping would be taken care of since the bday occasion was disrupted because my "BIG" present didn't arrive. I had previously ordered 6 other blankets and you'd think I would learn because they ALL were late.
The difference is, I didn't pay extra shipping. Printerpix is located in Lake Mary, Florida and there's NO reason for them to have such terrible ship times and awful customer service. They have lost a customer and I hope people heed this warning. If you order something from printerpix expect a LONG wait and rude out of country customer service no matter if you pay extra. UGH!
Numerous added fees affixed after purchasing a "COUPON" makes one quicky see that the bargain price is more than the competition.
A buyer is left trying to cancelling the order but either A) Fails to see the "hidden" extras they might have missed before checking out and B) Spending an exhaustive and lenthy wait to resolve an issue and to receive a credit.
You don't beleive me? Try it at your own peril; Printerpix.com.
I ordered a blanket for Xmas and never received. The company will not refund the money or send another blanket
I ordered 3 photo books from PrinterPix on 1/14/18. One book shipped withing a a couple weeks but is not printed properly and damaged in shipping. The remaining two books have been listed as "In Production" ever since then.
It has now been over a month and half and all attempts to have my items shipped or have the order cancelled have been met with a repeated "wait another week". I have been told this now for 3 weeks with no resolve. Attempts from the BBB have also failed as they get no response from the company also. The only response I get is a canned e-mail/twitter/chat response saying they are sorry and to wait another week.
I have filed a complaint with the Florida Attorney Generals office already and a call to the Lake Mary Police department will be next.
I ordered a Christmas blanket from Printerpix. When checking out, the system auto populated my shipping address. I have been waiting for 2 weeks for my shipment and decided to check on it. I noticed it was marked undeliverable and was being sent back to the merchant. I did some digging to find out why and I noticed the shipping address that printerpix auto populated populated the wrong zip code. I have tried speaking with someone from printerpix and was told too bad it is not their fault because they have a security feature that told me to check to make sure everything was correct before submitting the order. They refuse to reship my purchase to the correct address. They refuse to acknowledge that their system made an error. THey want me to pay again for shipping when I already paid for shipping once. Their representatives are of no help and are nasty and rude.
I will NEVER order from them again. They made an error and instead of having good customer service to fix it, they tell me I am SOL. This was meant for a Christmas present for my boss and now I am totally screwed.
On July 14, 2017, I purchased a coupon from Groupon in the amount of $13.00 plus expedite shipping in the amount of $19.99 for a total of $32.99, for an item sold by Printerpix. On 7/15 and 7/17 I contacted Printerpix by email, regarding the item ordered that was not available as advertised, and never received a response. So, after waiting and when did not receive a response by email neither by phone, I called their 800 number and the lady who answered said that they did not have the item as advertised and that they had no control on what Groupon advertised to which I responded that her statement was not accurate due that companies advertising other
companies items must have an authorization and confirmation of the items to be advertised and published on the website before they publish and include any item for sale through a Groupon coupon. After paying for the Groupon coupon had not choice to place the order on 7/18/2017 @ 1:04:11 AM.
I received the order on July 26 and to my surprise it was not the item ordered. I ordered and paid for a Printerpix — One Large 60x50" Custom mink blanket and I received a 20X25 blanket. I immediately contacted Printerpix sending emails over and over and never got a response. Calling the customer service department of this company is a nightmare due that the phone keeps ringing
and no one answers and I did not have the time to keep calling over and over because I work. Then I called the customer service and talked to a rep by the name of Christian, and I requested to talk to a supervisor and this rep kept telling me that there was not a supervisor available to which I told him that there had to be an available supervisor on the call center during all shifts. I requested to talk to a supervisor over and over and finally he brought a supervisor into the conversation. I explained to the supervisor by the name of Michael the situation and he started telling me the same thing the rep told me that they had mailed the correct item as per my order. I told him he was
wrong and I asked him for his email so I could email the payment receipt of the order and all the information regarding this order. He gave me the email address and promised to call back with a solution and never did. Due that this item was a wedding present and I flew to the wedding and came back on August 16, 2017, it was not until today that I called back to request my refund and to my surprise the rep, Christian, said to me that there was no refund that the only thing he can do is giving me a credit for a new purchase. I explained to him that I received the wrong item, could not give it as a present, and had to buy something else and that I have no need to buy anything else
from this company so I need a refund not a credit. Then, again, I asked to talk to the supervisor, Michael and again, he denied me the right to talk to a supervisor. I explained to again, that customers has the right to talk to a supervisor when the rep cannot resolve the issue. So here I am again listening to the same lies. First, he said that there was no supervisor to which I responded that in a call center there MUST be a supervisor during all shifts. Why do I know this? Because I was in charge of a big call center. Then he said that the supervisor was in a different area and he could not get him which is not true either. In fact, he did not allow me to talk to Michael, the supervisor to
whom I talked on August 26, 2017, the day before I was leaving for the wedding because he said Michael was not available. I explained to Christian that as per Michael's request on the 26 of August I emailed copies of all the transactions where it clearly showed that I had ordered a 60X50 blanket, not a 20X25 blanket. I asked Christian to look for my email and attachments and he said he did not have them and again he said he cannot offer me a refund that he could offer a credit for some other item to which I am not interested due that this item was for a wedding gift and the wedding is over and I had to buy another present to take with me to the wedding. Finally, I had to hang up
the phone because Christian was not of any assistance and he was not willing to cooperate to resolve this issue. I am filing this complaint first, for false advertisement due that the item that I purchased and was included on the photo was not available and I had to accept what was available at the time that was not the item ordered. They lied to me telling me that Groupon, from which I bought the coupon, was the one who advertised the wrong item. To which I answered that Groupon cannot include any picture on an advertising if the information is not verified, confirmed and approved by the merchant in this case Printerpix. Every time they lied to me I gave them the correct
answer. Everyone who had had a business and dealt with advertising knows that no one can publish anything including pictures if the merchant doesn't approve the information. It has been one lie after the other. The other part of my complaint is for denying a refund on a purchase of an item that was not done as ordered. Your prompt attention, assistance and response to this very important matter are greatly appreciated.
I purchased a voucher from groupon that stated a metal 16 x 20 metal print for 15.00 you have to click the fine print link to find out how much shipping which is 14.99 additional charge then they basically force you to use their images for your print because every photo I tried to use would have poor quality added under it so this was a additional charge of 8.99 for using their photo because it would not accept one of my photos.I will never use printerpix again. This is a scam in my opinion.
Over a year ago I purchased a a metal print from printerpix. The item was delivered damaged with footprints all over it. I called and they offered to send a new one out, I waited for several months with no item being delivered. I called and said I wanted a refund and have been waiting for the refund now for over a year.
I purchased three Printerpix items and two did not show and 1 arrived severely damaged. When I called the toll-free number I was connected to someone not in the US. When I asked to speak to someone in the US, I was told that was NOT possible.
I was told regarding the lost items I needed to do the legwork myself to locate the missing shipments through the USPS, mind you they were not sent via USPS. So, the USPS will not take claim. The item that was damaged I sent the photographs of the damaged items including bent photos and the photo arrived in the wrong size – it should’ve been 11X14 just like my Groupon stated (which the person on the phone confirmed) but for some reason I was sent 10x7.
I paid three individual shipping costs because there is not a single shipping rate for three items and I had prepaid vouchers for my items. I just want the items I paid for. 2 10x7 pics and 1 11x14 pic!
This is the absolute worst company I have ever ordered anything from and I am an avid online shopper.
12/20/15
I placed an order for a magic mug with a coupon that I had purchased from groupon.
12/30/15
I realized that the coupon code wasn't accepted so I called customer service. The girl was really nice and said that she would have to cancel my order, refund the money, and place a different order for me. I said that was fine. Mind you, I didn't know it would take almost 20 days for my order to get to me.
1/10/16
My money still hasn't been refunded to my account. I have called customer service twice and no one seems to know how to transfer me to a supervisor or a refunds department. I am repeatedly told that I will receive my refund in 7-10 business days. They took the money out of my account in less than 20 minutes yet it takes a month to get it back? Questionable.
2/1/16
I still do not have my refund to I send an e-mail to customer service. I am assured that my money will be refunded in another 7-10 business days. It has been a litte over a month since I canceled my order
2/28/16
I check my account and still no refund. At this point I am fuming!!! I mean really, what kind of reputable business keeps a customer's money for 60+ days?!?!?! I have half a mind to file for damages (i.e. the overdraft fees that are a direct result of this so-called company neglecting to refund the money into my account when they said they would). Never in a million years will I ever order from this company again. Customer service is horrendous and they company itself is comprised of theives!!!!
I Recieved a Groupon voucher as a birthday gift from my sister for a 16X20 personal metal picture from Printerpix. I placed order and waited 7 weeks then recieved a damaged 11X14 picture. I have sent multiple emails and called with no responce. No one ever answers the phone. I would just like the correct item and for it not to be damaged.