I have photo's of the sofa from Whitney to my email and the original is on-line called saddle sectional. They were not close to the color shown on-line or on my email. I sent the sofa's back to the Phoenix Sofa Factory and asked for a refund to my credit card. Whitney refused and said we now OWN the sofa. She said the colors differ from on-line to actual item! I have tan/saddle colored print Ottoman and chair to go with the sofa and the BROWN?GREY color does not come close to matching my furniture. We are elderly and moved here from Florida and had no sofa for two weeks due to this issue! It saddens me that a store can be so deceptive as I purchased several things on-line and they all looked like what I ordered. I think this was out and out fraud and we have alerted the credit card company but Whitney has our money and the sofa!
Phoenix Sofa Factory Reviews
I have photo's of the sofa from Whitney to my email and the original is on-line called saddle sectional. They were not close to the color shown on-line or on my email. I sent the sofa's back to the Phoenix Sofa Factory and asked for a refund to my credit card. Whitney refused and said we now OWN the sofa. She said the colors differ from on-line to actual item! I have tan/saddle colored print Ottoman and chair to go with the sofa and the BROWN?GREY color does not come close to matching my furniture. We are elderly and moved here from Florida and had no sofa for two weeks due to this issue! It saddens me that a store can be so deceptive as I purchased several things on-line and they all looked like what I ordered. I think this was out and out fraud and we have alerted the credit card company but Whitney has our money and the sofa!