Beware of the lifetime plant warranty. If you ever take up OSH on the lifetime plant warranty with the receipt, not only they will scan your id, but report inaccurate information to The Retail Equation. i.e. OSH will treat the warranty as a non-receipted return, and report it at such to your retail equation file.
Also, on disputing the claim with the retail equation, OSH claimed that since the return was after 90 days, the system processed the return as a non-receipted return, and that this was not in error.
If you offer a lifetime plant warranty, then treat it as a warranty return, especially when a receipt is provided. And don't treat it as a non-receipted return. Otherwise, I believe that this is false advertising on the part of OSH.
Orchard Supply Hardware Reviews
Beware of the lifetime plant warranty. If you ever take up OSH on the lifetime plant warranty with the receipt, not only they will scan your id, but report inaccurate information to The Retail Equation. i.e. OSH will treat the warranty as a non-receipted return, and report it at such to your retail equation file.
Also, on disputing the claim with the retail equation, OSH claimed that since the return was after 90 days, the system processed the return as a non-receipted return, and that this was not in error.
If you offer a lifetime plant warranty, then treat it as a warranty return, especially when a receipt is provided. And don't treat it as a non-receipted return. Otherwise, I believe that this is false advertising on the part of OSH.