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Onkyo USA Corporation


Country United States
State New Jersey
City Upper Saddle River
Address 18 Park Way
Phone 201-785-2600
Website http://www.onkyousa.com/

Onkyo USA Corporation Reviews

  • Nov 13, 2017

I had many problems with a TX-NR709 receiver over the course of the 5 year warranty. Had 4 occasions during warranty that both onkyo & store techs diagnosed HDMI not working. 2 months after warranty expired, the HDMI problem was once again diagnosed by Onkyo tech support in an attempt to get this stinking receiver to work!! The techs were patient, courteous, and professional. They suggested I speak with their senior technical specialist to either have onkyo repair or replace this unit under the terms of the expired warranty (being that this was a recurring pre-existing problem). WOW! the rep Brian Tecchio is the most arrogant, discourteous, demanding poor excuse of a service rep I have ever encountered!! After meeting all his myriad requests for documentation and going-in circles debate in his arrogant attempts to deny the problem, he finally agreed to replace my unit with a comparable quality unit. 2 months later I had to call on the status of the agreement. The next day he sends an email offering a refurbished TX-RZ710 receiver for $390 bucks! I can buy that model new for $250 bucks!! WOW! Onkyo stuck me with a $1,000 buck defective receiver, and then this arrogant, smug, smartass tries to pass off some replacement garbage receiver I could buy new for $140 bucks cheaper! Onkyo should send Jersey boy Brian Tecchio to Japan for repairs!

  • Nov 12, 2016

When my second Onkyo unit failed I looked into it and they had recalled 4 years worth of Onkyo units. They knew of the problems with units completely shutting off sound for years. I had bought 2 units myself and both failed. I was such a loyal Onkyo buyer I replaced one of the units with the new TX-NR646.

When my second one failed (3rd unit total), I reached out to Onkyo to see if they would simply replace my unit. The following email is what I got as a response. Apparently as a consumer I was supposed to check their website to find out they had a program for this . Look at the exchange between us. Worst customer service ever.

Contacts you might want to consider when you have problems

[email protected]

[email protected]

[email protected]

Lee and Donald,

As a loyal Onkyo buyer I bought another unit after my first failed. Without having a second one do the very same thing I did not know to proactively research the fact that Onkyo had been producing units with the same problem for quite some time. This is Onkyo’s fault at its core.

The statement “Essentially, it basically seems that you proactively chose to replace your unit without contacting us or checking our website.” is insulting as most people like myself believe in the products they buy and the companies that produce such products.

I asked that since I did buy another unit, still Onkyo and in fact the same unit you are offering for a discount, for my second failure you guys simply send me a new unit. Very fair after purchasing 3 units!

I would ask you to reconsider and forward my email to the president of Onkyo US! Hiroshi Izutani

  • Dec 29, 2015

I am not going to ramble. I bought a "top of the line > $1000.00 AV Receiver from ONKYO.

It has blown out a different channel (two times) . It cost about $250.00 to have fixed. That is a total of $500.00, half the amount of the MSRP ...

Yes , the warranty is past. However, an amplifier that is high-end merchandise should never break down. Unless it is misused. I baby my belongings.

These cheap bastards wanted me to pay them $200.00 for a replacement AMP that is 1/4 the value of the original AMP (and) send them "My AMP so they could refurbish and resell it ." What scum- bag, asswipe would have the nerve to even offer such a s***-a** deal and call it (Customer Service) ONKYO that's who! DO not buy their products unless you like bending over and being sand piled ! {Get It }

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