They claimed it was fixed but when they brought it back, it was still broken. Since then they have disappeared with our laser for 3 months, not returning our calls or emails.The owners Mike Knight and John Haeberlen told us there was new error codes that we had never heard of. Mike then informed us after months of not hearing from them, that they sent to laser to California(which was not in the contract) We then asked for our laser to be returned to NY. MIke Knight refused to return our laser unless we pay him for the repairs which were never done. This is preventing us from seeing our patients and getting the laser repaired from another manufacturer. We are losing money and patients weekly. We want to warn consumers of this company and that they are defrauding customers.
We entered into a contract with this company. They were supposed to fix our laser in a short amount of time, when they returned our machine... it was still broken! They then took the machine a second time and told us they would fix it right away. They then disappeared and we didnt hear from them for about 3 months, despite our efforts to call and email them. When the owners Mike Knight and John Haeberlen finally contacted us, we were told that the laser was sent out to California(which was never in the contract that it was to leave their premises) We feel at this time and from what transpired that they damaged our laser beyond repair. They failed to service it but require payment in spite of their failure. We feel they de-fraud customers in taking equipment to resale or reuse it to their own benefit. They truly scam consumers . Be aware!
New and Used Lasers Reviews
They claimed it was fixed but when they brought it back, it was still broken. Since then they have disappeared with our laser for 3 months, not returning our calls or emails.The owners Mike Knight and John Haeberlen told us there was new error codes that we had never heard of. Mike then informed us after months of not hearing from them, that they sent to laser to California(which was not in the contract) We then asked for our laser to be returned to NY. MIke Knight refused to return our laser unless we pay him for the repairs which were never done. This is preventing us from seeing our patients and getting the laser repaired from another manufacturer. We are losing money and patients weekly. We want to warn consumers of this company and that they are defrauding customers.
We entered into a contract with this company. They were supposed to fix our laser in a short amount of time, when they returned our machine... it was still broken! They then took the machine a second time and told us they would fix it right away. They then disappeared and we didnt hear from them for about 3 months, despite our efforts to call and email them. When the owners Mike Knight and John Haeberlen finally contacted us, we were told that the laser was sent out to California(which was never in the contract that it was to leave their premises) We feel at this time and from what transpired that they damaged our laser beyond repair. They failed to service it but require payment in spite of their failure. We feel they de-fraud customers in taking equipment to resale or reuse it to their own benefit. They truly scam consumers . Be aware!