Told me return policy before I bought it and when I went to return, they changed the trial dates and refused to refund me. I've been trying to return mattress for 4 months and they refused to refund adjusting bed frame. I was told that the bed was a one year return and bedframe was 90 but they changed it to 60 and now 50 days and refuse to take bedframe back and give me my refund. All lies! The product is terrible, the mattress is uncomfortable and the adjusting bedframe is very noisy and massaging function is annoying to sleep on. Return policy is ridiculous...
The buying process from beginning to end is ridiculous. I placed an order on March 28th, 2020 and first never got an email confirmation and had to contact the company multiple times to get an order confirmation.
After never receiving the delivery I filed a complaint with the company and contacted them twice- each time receiving the run around about when the refund will be processed. Such poor customer service. There are so many other mattress companies out there, BUY FROM A MORE REPUTABLE COMPANY, that will value you as a consumer. NO
This company is a complete front. They take your money for your mattress, give you a delivery date, print a shipping label and then never ship your mattress. Their customer service always claims to be presale when you ask why they don't use your order number for reference to the order. They have people avilable to take your money no problem but to handle an actual paying customer they pretty much screw you over. They then send you a copy and pasted test that says to call customer service that is never open, never available, and never calls you back. I still have not received even as much of a notification as to when I will be receiving my bed which leads me to believe this is a front. Do not purchase from this company and save yourself the time and energy.
Nectar Reviews
Told me return policy before I bought it and when I went to return, they changed the trial dates and refused to refund me. I've been trying to return mattress for 4 months and they refused to refund adjusting bed frame. I was told that the bed was a one year return and bedframe was 90 but they changed it to 60 and now 50 days and refuse to take bedframe back and give me my refund. All lies! The product is terrible, the mattress is uncomfortable and the adjusting bedframe is very noisy and massaging function is annoying to sleep on. Return policy is ridiculous...
The buying process from beginning to end is ridiculous. I placed an order on March 28th, 2020 and first never got an email confirmation and had to contact the company multiple times to get an order confirmation.
After never receiving the delivery I filed a complaint with the company and contacted them twice- each time receiving the run around about when the refund will be processed. Such poor customer service. There are so many other mattress companies out there, BUY FROM A MORE REPUTABLE COMPANY, that will value you as a consumer. NO
This company is a complete front. They take your money for your mattress, give you a delivery date, print a shipping label and then never ship your mattress. Their customer service always claims to be presale when you ask why they don't use your order number for reference to the order. They have people avilable to take your money no problem but to handle an actual paying customer they pretty much screw you over. They then send you a copy and pasted test that says to call customer service that is never open, never available, and never calls you back. I still have not received even as much of a notification as to when I will be receiving my bed which leads me to believe this is a front. Do not purchase from this company and save yourself the time and energy.