My daughter bought a 2010 Subaru Outback from Motorcars of Lansing March 5, 2018. The car came from Canada and we purchased is here in Michigan. The dashboard warning lights were flashing constantly, and the salesman, who is also a manager promised he would fix it, and anything that was currently wrong with the car, for free. She took the car back in a couple days later for them to repair it. When she went to pick it up, after they told her it was fixed, she saw the minute she left the dealership, that it was not fixed at all.
This has happened 5 or 6 (I lost count) more times in the last two months. She would take time out of her busy schedule to drive it to Lansing, be without a car for days, only to have them blow her off when she contacted them to see if it was ready. Then she would pick it up to find it was not fixed.
To date the car is still not fixed.
I contacted the dealership about two weeks after she bouight the car and asked to speak with the owner, because the guy who sold her car was not repsonding. He would simply avoid her when she tried to reach him. I told them I needed to speak to the owner to resolve this asap and I gave them my phone number and email address. He never contacted me. This is after the owner introduced himself to us the day we bought the car and said "If there is anything I can do for you, please let me know."
She took the car in again last week, where it sat for a week. She went to get it with her father and was told it still was not fixed. I went online and filed a complainr with both the Better Business Bureau and the Michigan Attorney General's office, and wrote a negative review online, explaining the facts of what happened. The owner read the review apparently right then while they were at the dealership yesterday.
He told them that WE were being "shady" for writing a negative review of their business. (it should be pointed out the salesman actually texted my daughter asking her to give him a 5 star review, in spite of the fact that he had not upheld his promise to fix the car. She told him no.)
The owner then told my 19 year old daughter that they were not going to fix the car for her at all, because of the negative review I had written. She was so upset she called me crying.
I am at a loss of what to say about this. I have never witnessed a business treat a paying customer so badly. I guess at this point we are just going to wait and let the BBB and the attorney general sort it out.
Motorcars of Lansing Inc Reviews
My daughter bought a 2010 Subaru Outback from Motorcars of Lansing March 5, 2018. The car came from Canada and we purchased is here in Michigan. The dashboard warning lights were flashing constantly, and the salesman, who is also a manager promised he would fix it, and anything that was currently wrong with the car, for free. She took the car back in a couple days later for them to repair it. When she went to pick it up, after they told her it was fixed, she saw the minute she left the dealership, that it was not fixed at all.
This has happened 5 or 6 (I lost count) more times in the last two months. She would take time out of her busy schedule to drive it to Lansing, be without a car for days, only to have them blow her off when she contacted them to see if it was ready. Then she would pick it up to find it was not fixed.
To date the car is still not fixed.
I contacted the dealership about two weeks after she bouight the car and asked to speak with the owner, because the guy who sold her car was not repsonding. He would simply avoid her when she tried to reach him. I told them I needed to speak to the owner to resolve this asap and I gave them my phone number and email address. He never contacted me. This is after the owner introduced himself to us the day we bought the car and said "If there is anything I can do for you, please let me know."
She took the car in again last week, where it sat for a week. She went to get it with her father and was told it still was not fixed. I went online and filed a complainr with both the Better Business Bureau and the Michigan Attorney General's office, and wrote a negative review online, explaining the facts of what happened. The owner read the review apparently right then while they were at the dealership yesterday.
He told them that WE were being "shady" for writing a negative review of their business. (it should be pointed out the salesman actually texted my daughter asking her to give him a 5 star review, in spite of the fact that he had not upheld his promise to fix the car. She told him no.)
The owner then told my 19 year old daughter that they were not going to fix the car for her at all, because of the negative review I had written. She was so upset she called me crying.
I am at a loss of what to say about this. I have never witnessed a business treat a paying customer so badly. I guess at this point we are just going to wait and let the BBB and the attorney general sort it out.