These scammers sent me an "Immediate Response Notice" on my car, claiming that it was important that I call them right away since they knew my two-year new car warranty had expired. The notice looked like it came from the finance company or an affiliate of the finance company. so I called them. Talked to a Jett Thomas.
He asked me how many miles were on the car. and then he played the "take away" game. The guy said he had to consult with his program director to see if I was still eligible. Then the so called, Program Director, a Daniel (no last name) got on the phone and told me he could pull some strings and change my status to eligible for coverage but needed to buy it right away to qualify.
At this point the first guy gets back on the phone and begins the pitch about the extended warranty on my car, and how I need to purchase this because the owners manual on my car states that the transmission may go out after I put just a few more miles on the car. At this point I asked him who he was, and he said he was calling from "Motor Vehicle Services" I asked him if he was affiliated with the finance company or dealer, and he launched into this explanation that he was from an inexpensive extended warranty service company out of Missouri. He sounded credible because he even mentioned his records showed where I had last serviced my car, at Deel Volkswagen in Miami, Florida.
The price he quoted was for a "Diamond Coverage" to pay $395 down and $177.67 for a whole year (automatic withdrawals) which would cover me for 5 years. I was naive (to not use another more appropriate word), gave him my debit card prior to doing my due diligence. And after learning that they had scammed a long list of people, I immediately called him back and after a long wait. Finally got a Bryan Harrison on the phone who kept telling me Mr. Thomas was busy and so was the Program Director. I told them I had used an unauthorized card and needed to cancel and was going to put a 'stop payment' on it but needed his help in cancelling since just a few minutes had elapsed and after trying to convince me to keep it, he just conveniently disconnected me and no one would pick up my calls. Later, a person who identified himself as the Manager "Matt" said the only way he could cancel the card given was to give him another valid one and when I said no, that I needed to cancel the transaction period. He began with the standard scare tactics for meeting objections, and he simply was not going to cancel as it had already gone through and since it was a debit purchase there was nothing I could do. I got very upset and I immediately put a claim for fraud through my bank, however, he was correct, my bank only stops payment on checking account. I went to my bank and had to close my account and reopen another account; however, the bank informed me they may still have to pay if bank finds it was a legitimate debit purchase and there was no fraud committed.
I am very upset that I may lose $395 to these scammers. I also intend to file a complaint with Missouri BBB and contact the Missouri District Attorney about this. I hope this helps others not to be ripped off.
These scammers sent me a notice after I bought my car claiming that it was important that I call them right away. The notice looked like it came from the finance company or an affiliate of the fincance company. so I called them.
They asked me how many miles were on the car. and then they played the "take away" game. The guy on the phone said he had to consult with his supervisor to see if I was still eligible. I wondered, "eligible for what?" Then another guy, allegedly the "supervisor" got on the phone and told me he could pull some strings and change my status to eligible for coverage.
At this point the first guy gets back on the phone and begins the pitch about the extended warranty on my car, and how I need to purchase this because the owners manual on my car states that the fuel pump will go out after I put just a few more miles on the car. At this point I asked him who he was, and he said he was calling from "Motor Vehicle Services" I asked him if he was affiliated with the finance company or dealer, and he launched into this explanation that he was from and extenced warranty service.
The price he quoted was ridiculous, so I said no, and he began with the standard scare tactics for meeting objections, and then began down-selling when I said I just couldn't afford it.
I finally hung up on him, but he called back within seconds. I hit "ignore" on my phone, and he called back again within seconds. I finally had to block the number, but I can see from my call blocker that they keep trying to call me .
I understand that this company is under investigation by the Missouri Attorney General. I intend to contact that office and tell them my story as well. I also intend to contact the Congressional representative for that district and inform his/her office about what's going on there.
August 4, 2016 I spoke with Joel Allen and paid $150 down payment for a vehicle protectiong policy. August 24, 2016, I sent a letter to the cancel the coverage and request a refund. I waited a week and called to follow up on the cancellation and the status of my refund.
I spoke with Kyle, September 1, 2016. He was extremely rude and combative. He kept telling me that I had to "properly" cancell my policy and I hadn't followed their procedures. I asked to speak with Joel and kept getting the run around. Finally they told me that he was on vacation. I asked Kyle how to cancel the policy. He replied that the directions were in my policy booklet. I told him that I had the booklet in my hand and read the instructions given in the booklet. He told me that I was wrong. After several minutes of hostile back and forth, he told me that the policy could not be cancelled until I returned the signature page. I asked him to show me where those instructions are in the booklet. After several minutes, he was unable to do so. However, per his instructions, I sent another letter and a copy of the signature page againg requesting cancellation of the policy and a refund.
I called to follow up on the cancellation and refund, Thursday, Octoberr 6, 2016. I was told that my refund would be posted to my credit card on or before October 17, 2016. That did not happen. I call again this morning, October 18, 2016 and spoke with Kyle again. He told me that my refund would be in the mail today and I should have it by Thursday. I asked why I had been given conflicting information on my last call last week. His reply, "it is what it is." I found that the be a completely unacceptable explanation. Having had a previous bad experience with him, I asked to speak with someone else.
Steve, his supervisor, got on the line. I again asked why I was given conflicting information about recieving my refund. I expressed my frustration with all of my experiences with this company. It was beinginning to fell like some sort of scam. He told me that they switched credit card processing companies and would no longer be able to send the refund back to my card. It would be a check instead. I asked him why Kyle could not have told me that in the beginning. It was not an appropriate answer to give to a customer. Steve told me that Kyle didn't know they answer. I asked him why Kyle didn't ask someone before giving such a condescending answer. He told me that cancellation are rare and repeated that Kyle didn't know the answer. He said he would review the call.
My experience with this company has been absolutely horrible and reeks of fraud. I simply want the policy cancelled, my refund and to anever have to deal with them again.
The Arizona MVD constantly tries to find ways how to increase the revenue: Recently they started to refuse to transfer a title (which simply shows that someone owns a vehicle) without paying for a registration.
I have several collectors vehicles which I purchased in different states. These vehicles are not driven, they simply stand in my garage and I bought them as collectors items, not for the purpose of using them on public streets, roads or highways.
I believe that I have a constitutional right to document that these vehicles belong to me, but ADOT / MVD would not transfer the titles into my name without paying for a one year registration. Obviously they feel that nobody is entitled to own a vehicle kept in a garage without registering it for the use on public roads.
ADOT does not even offer to deregister a vehicle. The only option is to submit a "sold notice", certifying that you don't own the vehicle anymore. This is total nonsense as well as their practice to change the "Date of First Registration" if a vehicle is bought in another state. I had a motorcycle which was built in April 2004, first registered in New York in December 2004. After transferring the title into my name I saw that ADOT changed the date of the First Registration from December 2004 to December 2003. I told them that this wasn't correct and not possible since the bike did not even exist in December 2003.
ADOT's explanation: " This is how we do it in Arizona". I believe that they are a bunch of morons, probably they would also change the date of birth of someone moving from New York to Arizona when they issue a new drivers license.
Motor Vehicle Services Reviews
They call every week sometimes a few times a day from different numbers, I have already told them to put me on the DNC List but they keep calling
These scammers sent me an "Immediate Response Notice" on my car, claiming that it was important that I call them right away since they knew my two-year new car warranty had expired. The notice looked like it came from the finance company or an affiliate of the finance company. so I called them. Talked to a Jett Thomas.
He asked me how many miles were on the car. and then he played the "take away" game. The guy said he had to consult with his program director to see if I was still eligible. Then the so called, Program Director, a Daniel (no last name) got on the phone and told me he could pull some strings and change my status to eligible for coverage but needed to buy it right away to qualify.
At this point the first guy gets back on the phone and begins the pitch about the extended warranty on my car, and how I need to purchase this because the owners manual on my car states that the transmission may go out after I put just a few more miles on the car. At this point I asked him who he was, and he said he was calling from "Motor Vehicle Services" I asked him if he was affiliated with the finance company or dealer, and he launched into this explanation that he was from an inexpensive extended warranty service company out of Missouri. He sounded credible because he even mentioned his records showed where I had last serviced my car, at Deel Volkswagen in Miami, Florida.
The price he quoted was for a "Diamond Coverage" to pay $395 down and $177.67 for a whole year (automatic withdrawals) which would cover me for 5 years. I was naive (to not use another more appropriate word), gave him my debit card prior to doing my due diligence. And after learning that they had scammed a long list of people, I immediately called him back and after a long wait. Finally got a Bryan Harrison on the phone who kept telling me Mr. Thomas was busy and so was the Program Director. I told them I had used an unauthorized card and needed to cancel and was going to put a 'stop payment' on it but needed his help in cancelling since just a few minutes had elapsed and after trying to convince me to keep it, he just conveniently disconnected me and no one would pick up my calls. Later, a person who identified himself as the Manager "Matt" said the only way he could cancel the card given was to give him another valid one and when I said no, that I needed to cancel the transaction period. He began with the standard scare tactics for meeting objections, and he simply was not going to cancel as it had already gone through and since it was a debit purchase there was nothing I could do. I got very upset and I immediately put a claim for fraud through my bank, however, he was correct, my bank only stops payment on checking account. I went to my bank and had to close my account and reopen another account; however, the bank informed me they may still have to pay if bank finds it was a legitimate debit purchase and there was no fraud committed.
I am very upset that I may lose $395 to these scammers. I also intend to file a complaint with Missouri BBB and contact the Missouri District Attorney about this. I hope this helps others not to be ripped off.
These scammers sent me a notice after I bought my car claiming that it was important that I call them right away. The notice looked like it came from the finance company or an affiliate of the fincance company. so I called them.
They asked me how many miles were on the car. and then they played the "take away" game. The guy on the phone said he had to consult with his supervisor to see if I was still eligible. I wondered, "eligible for what?" Then another guy, allegedly the "supervisor" got on the phone and told me he could pull some strings and change my status to eligible for coverage.
At this point the first guy gets back on the phone and begins the pitch about the extended warranty on my car, and how I need to purchase this because the owners manual on my car states that the fuel pump will go out after I put just a few more miles on the car. At this point I asked him who he was, and he said he was calling from "Motor Vehicle Services" I asked him if he was affiliated with the finance company or dealer, and he launched into this explanation that he was from and extenced warranty service.
The price he quoted was ridiculous, so I said no, and he began with the standard scare tactics for meeting objections, and then began down-selling when I said I just couldn't afford it.
I finally hung up on him, but he called back within seconds. I hit "ignore" on my phone, and he called back again within seconds. I finally had to block the number, but I can see from my call blocker that they keep trying to call me .
I understand that this company is under investigation by the Missouri Attorney General. I intend to contact that office and tell them my story as well. I also intend to contact the Congressional representative for that district and inform his/her office about what's going on there.
August 4, 2016 I spoke with Joel Allen and paid $150 down payment for a vehicle protectiong policy. August 24, 2016, I sent a letter to the cancel the coverage and request a refund. I waited a week and called to follow up on the cancellation and the status of my refund.
I spoke with Kyle, September 1, 2016. He was extremely rude and combative. He kept telling me that I had to "properly" cancell my policy and I hadn't followed their procedures. I asked to speak with Joel and kept getting the run around. Finally they told me that he was on vacation. I asked Kyle how to cancel the policy. He replied that the directions were in my policy booklet. I told him that I had the booklet in my hand and read the instructions given in the booklet. He told me that I was wrong. After several minutes of hostile back and forth, he told me that the policy could not be cancelled until I returned the signature page. I asked him to show me where those instructions are in the booklet. After several minutes, he was unable to do so. However, per his instructions, I sent another letter and a copy of the signature page againg requesting cancellation of the policy and a refund.
I called to follow up on the cancellation and refund, Thursday, Octoberr 6, 2016. I was told that my refund would be posted to my credit card on or before October 17, 2016. That did not happen. I call again this morning, October 18, 2016 and spoke with Kyle again. He told me that my refund would be in the mail today and I should have it by Thursday. I asked why I had been given conflicting information on my last call last week. His reply, "it is what it is." I found that the be a completely unacceptable explanation. Having had a previous bad experience with him, I asked to speak with someone else.
Steve, his supervisor, got on the line. I again asked why I was given conflicting information about recieving my refund. I expressed my frustration with all of my experiences with this company. It was beinginning to fell like some sort of scam. He told me that they switched credit card processing companies and would no longer be able to send the refund back to my card. It would be a check instead. I asked him why Kyle could not have told me that in the beginning. It was not an appropriate answer to give to a customer. Steve told me that Kyle didn't know they answer. I asked him why Kyle didn't ask someone before giving such a condescending answer. He told me that cancellation are rare and repeated that Kyle didn't know the answer. He said he would review the call.
My experience with this company has been absolutely horrible and reeks of fraud. I simply want the policy cancelled, my refund and to anever have to deal with them again.
The Arizona MVD constantly tries to find ways how to increase the revenue: Recently they started to refuse to transfer a title (which simply shows that someone owns a vehicle) without paying for a registration.
I have several collectors vehicles which I purchased in different states. These vehicles are not driven, they simply stand in my garage and I bought them as collectors items, not for the purpose of using them on public streets, roads or highways.
I believe that I have a constitutional right to document that these vehicles belong to me, but ADOT / MVD would not transfer the titles into my name without paying for a one year registration. Obviously they feel that nobody is entitled to own a vehicle kept in a garage without registering it for the use on public roads.
ADOT does not even offer to deregister a vehicle. The only option is to submit a "sold notice", certifying that you don't own the vehicle anymore. This is total nonsense as well as their practice to change the "Date of First Registration" if a vehicle is bought in another state. I had a motorcycle which was built in April 2004, first registered in New York in December 2004. After transferring the title into my name I saw that ADOT changed the date of the First Registration from December 2004 to December 2003. I told them that this wasn't correct and not possible since the bike did not even exist in December 2003.
ADOT's explanation: " This is how we do it in Arizona". I believe that they are a bunch of morons, probably they would also change the date of birth of someone moving from New York to Arizona when they issue a new drivers license.