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Modern RTA Cabinets


Country United States
State Florida
City Miami
Address 80 SW 8th Street, Suite 2000
Phone (888) 726-6337
Website http://modernrtacabinets.com/

Modern RTA Cabinets Reviews

Most Useful Comment
  • Oct 6, 2016

I ordered Cabinets from this company on July 10th. The website says they guarantee to ship within 10-14 Business Days. I had good service from them from the beginning (getting samples, placing order, etc). After 20 Business days I called for an update. "They will go out on Wednesday" the next week i called for an update on Shipping.. They had not shipped "They will go out on Wednesday" This went on for a few weeks. Finally I lost my temper, threatened to chargeback the order, etc. I was promised they would go out Wednesday.. They did not go out. Finally a week later after I spoke with the owner on the phone (and he gave me a $500 refund for my trouble) I got confirmation of shipment. He also promised they had requested expedited shipping and that they would arrive on the next Friday or sooner. He confirmed at that point that I had over 55 different contacts with them to follow up (phone calle, emails, etc) which were all documented in his system. Friday came and i got a call from shipping compoany that they wanted to schedule a drop off for the next week. i aksed about the expedited shipping and they indicated that they have that option, but it was not paid for. Inorder to get them that day, I had to drive 80 miles to the shipping warehouse to pick up the crate of cabinets. I finally got them and installed them and they look good. After insall I realize that there is no Lazy Susan or drawer slides for one of the drawers. I call them and they claim that they were shipped.. Same story., It is now 3 weeks, and i still do not have lazy susan or drawer slides They answer the phone when I call and say that they can't find or dont have the tracking number but they are sure they were sent. They dont respond to emails. i would have rather paid an extra $3000.00 and had everything on time and my complete orderl They have ZERO accountability and no customer service mentality (after they get your money). The worst part of the whole thing is that the owner actually told me (when I told him I am a realtor with developer clients) that they totally would have shipped within 10 days if I told them that up front.. What a slap in the face. Still waiting on Lazy Susan. Just so you know- the color selection is really good- and finish is noce, but these are IKEA cabinets (identical hardware and everything) so if you want a similar price, and customer service go there...

Mark as Useful [1 vote]
Most Useful Comment
  • Sep 27, 2016

If you found this company on the web and think it's a good place to get cabinets, you will quickly find out how wrong that that is. I contacted the owner/designer mid summer to get a kitchen designed and figure out a cost before getting my construction loan. He promised to do a design by Thursday, but when I contacted him the following week he had an excuse that a friend had died in some accident, which happened three days after he was supposed to have the plans ready. Repeated additional requests to do what he promised were unanswered so I hired a designer to use his cabinets to put together a kitchen because i still liked the look and the price seemed right. My designer repeated tried to contact him to get more specifics about the cabinets but he either didn't respond or had other excuses like he was sick. My wife also ordered some samples of the cabinets but a month later they hadn't come and he didn't respond to inquries to get the samples. We had to reverse the charge on our card. At that point we knew we wouldn't be ordering $15000 worth of cabinets if he couldn't send $65 worth of samples but we had to start all over again with another company and had additional costs of design work and time and effort. Clearly, he isn't interested in anything that might resemble customer service or doing what his site advertises so I would find anywhere else to get your cabinets.

Mark as Useful [1 vote]
  • Mar 4, 2020

I worked with the designer (and later I found out the owner) Patrick to design my kitchen. He will quickly return your calls and emails UNTIL HE GETS YOUR MONEY, and then you will get nothing but crickets. We designed my kitchen, with several versions, and they were quick to respond.

I ordered November 6th 2019, and was told 4 weeks. I checked in, in December and was told due to holiday, shipment would not happen until the 1st week in Jan. I was fine with that........Holidays tend to disrupt production. In January, my calls stopped being answered. In February my emails stopped being answered.

I was sent a form email the third week of February telling me that my cabinets were complete, and would ship. What a relief right? So I checked in on Monday for a tracking number..........no response. I know full well that a tracking number is issued with every shipment. If no one can provide it, then the cabinets never shipped. After calling and emailing over 10 times I finally get a response, that if I'm willing to wait 7 to 10 more days, they will HAVE MY CABINETS PRODUCED!!!

They haven't even started them, and have LIED to me SEVERAL times that they were "under production" "almost finished" "on the production floor" "waiting on one piece"........no joke! This is an $19,000 order and I have gotten nothing but lies and B.S.

They obviously have me blocked on their caller id. No one will answer my call no matter how many times a day I call, how many VMs I leave, or how I beg and plead. We have been without a kitchen in my house since December 15th. Can you imagine?

I have contacted the BBB, my attorney, local law officials, but don't bother contacting Miami.....wherever they really are, no one knows, their address on their website is fake. There is no storefront there. It looks like they have put some work into blocking bad online reviews.....but if you dig long enough you can find them and there are MANY just like mine. I just wish I would have found them prior to ordering.

So as of March 6th, 2020, (4 months since I ordered to the day) No Kitchen, No Kitchen Cabinets, No refund, No call, No email with an explanation, or attempt to work out the situation. This company is a joke, thieves, fake, and much much worse. Do not use them.

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