DO NOT BUY A CAR FROM HERE….YOU HAVE BEEN WARNED….A 76 year old lady, my mother takes her Mercedes Benz C class into Walters Mercedes Benz in Riverside California for a regular service. Mainly oil change, top off fluids and so on. When she gets the car back it was around the end of July. As usual she drives to the doctor and to the store by her house, about 5,000 miles a year, if that. In August, about the first week it rained for 1 small second, as you know California has been in a drout for about 7 years, we forgot what rain is. But the 1 day it rained she went to use the windshield wipers, they wouldn't work. I checked them out and the fuses. Nope, nothing. So we took her car to Walters Mercedes, they took 3 hours then said sorry it's not fixed but your car is ready and it'll be $709 to fix it. Fix what?....
I said this is not fair, my mother just bought the car about 1.
5 years ago from your used car department. It should not be going out this fast or at all, is this a re call situation? Because the car only has like 50 or 55000 miles. Is Mercedes Benz just building less superior cars? The man said sorry but it's $709 to fix it.
We left, we contacted Mercedes Benz US and Vanessa seemed like she was going to help, but after a week she said they will only cove 205 of the cost. I told her this is unacceptable, the car is about 55,00 miles, the wipers have been used 2 or maybe 3 times at the most by mom, it is California and no rain comes here. She said she would talk to walters and get back to me since it was their used car from another lot of theirs, FIAT, that is SHUT DOWN now!!!
Anyhow, Vanessa called me back on 8/24/2017 at 9:55 AM, she was no help, just argued and said she has the power to help but wont, I said give me your superior, name, number and email./ She refused. Finally she said Richard Major is my boss but I wont give you anything else. I had pain in my chest at this point from the stress , anxiety and the high blood pressure caused by this conversation. I told her it is obvious you wont help or stand behind your product. I will contact my lawyer, social media and get you exposed. She said go ahead.... So I hung up on her.
Mercedes Benz nor Walter's Mercedes have taken any action to fix this car! A Faulty windshield wiper, the car in under 55,000 miles. And it is defective already. Wow... (Elder Abuse Laws) have definitely been broken here...Seems like a SAFETY HAZARD and ELDERLY ABUSE is being practiced by Mercedes Benz and Walters Mercedes...
My 2006 ML350 with 65,000 miles has a defective balance shaft sprocket that needs to be replaced. Mercedes Benz settled a case involving the defective balance shaft sprocket, however because of the time of purchase and low mileage we could not take advantage of the settlement so we "opted-out." The repair quotes to replace the defective sprocket range from $5,200 to $7,250.
Mercedes Benz USA refuses to do anything to help with the repair/replacement of the defective part even though we are not a part of the settlement class. Please see the following:
www.balanceshaftsettlement.com
Buyer beware. Mercedes Benz tagline is "The Best or Nothing." I wish they would do the honorable thing and live up to it.
Mercedes-Benz Usa, Llc Reviews
DO NOT BUY A CAR FROM HERE….YOU HAVE BEEN WARNED….A 76 year old lady, my mother takes her Mercedes Benz C class into Walters Mercedes Benz in Riverside California for a regular service. Mainly oil change, top off fluids and so on. When she gets the car back it was around the end of July. As usual she drives to the doctor and to the store by her house, about 5,000 miles a year, if that. In August, about the first week it rained for 1 small second, as you know California has been in a drout for about 7 years, we forgot what rain is. But the 1 day it rained she went to use the windshield wipers, they wouldn't work. I checked them out and the fuses. Nope, nothing. So we took her car to Walters Mercedes, they took 3 hours then said sorry it's not fixed but your car is ready and it'll be $709 to fix it. Fix what?....
I said this is not fair, my mother just bought the car about 1.
5 years ago from your used car department. It should not be going out this fast or at all, is this a re call situation? Because the car only has like 50 or 55000 miles. Is Mercedes Benz just building less superior cars? The man said sorry but it's $709 to fix it.
We left, we contacted Mercedes Benz US and Vanessa seemed like she was going to help, but after a week she said they will only cove 205 of the cost. I told her this is unacceptable, the car is about 55,00 miles, the wipers have been used 2 or maybe 3 times at the most by mom, it is California and no rain comes here. She said she would talk to walters and get back to me since it was their used car from another lot of theirs, FIAT, that is SHUT DOWN now!!!
Anyhow, Vanessa called me back on 8/24/2017 at 9:55 AM, she was no help, just argued and said she has the power to help but wont, I said give me your superior, name, number and email./ She refused. Finally she said Richard Major is my boss but I wont give you anything else. I had pain in my chest at this point from the stress , anxiety and the high blood pressure caused by this conversation. I told her it is obvious you wont help or stand behind your product. I will contact my lawyer, social media and get you exposed. She said go ahead.... So I hung up on her.
Mercedes Benz nor Walter's Mercedes have taken any action to fix this car! A Faulty windshield wiper, the car in under 55,000 miles. And it is defective already. Wow... (Elder Abuse Laws) have definitely been broken here...Seems like a SAFETY HAZARD and ELDERLY ABUSE is being practiced by Mercedes Benz and Walters Mercedes...
My 2006 ML350 with 65,000 miles has a defective balance shaft sprocket that needs to be replaced. Mercedes Benz settled a case involving the defective balance shaft sprocket, however because of the time of purchase and low mileage we could not take advantage of the settlement so we "opted-out." The repair quotes to replace the defective sprocket range from $5,200 to $7,250.
Mercedes Benz USA refuses to do anything to help with the repair/replacement of the defective part even though we are not a part of the settlement class. Please see the following:
www.balanceshaftsettlement.com
Buyer beware. Mercedes Benz tagline is "The Best or Nothing." I wish they would do the honorable thing and live up to it.