My wife and I visited their dealership on a Saturday morning to purchase a 2003 Ford Edge Limited. Prior to this I was in phone and email contact with their salesperson, Jimmy. It would be a 2 ½ hour round trip for us so I wanted to make certain I ironed out the details so we would not have surprises. I thought the listed vehicle price was fair and did not attempt to haggle it. I stated we would trade in an older vehicle and was very realistic and told him I didn’t expect it to be worth more than $500 to them. He confirmed everything sounded fine and we scheduled with him to arrive at their dealership Saturday morning at 10am.
We arrived at 10:05. It was downhill from there. I was told the vehicle needed a new battery. And that it would only take minutes. 20 minutes into the 10 minute battery change I went out and the car was running with a charger on the battery. At this point I suggested that we take it for a test drive while we wait for someone to buy a battery to save time. I was told no and that it would be done in 10 minutes. The salesman then pulled the charger off the battery and the car immediately died. I then explained that their problem was the alternator. He disagreed. 20 more minutes later they have a battery in. My wife and I get in for the test drive. While my wife is familiarizing herself with the car, I look in the glove compartment. Aside from an open sugar packet and coffee stirrers, I find all the paperwork and personal information from the previous owner including his loan agreement, registration, insurance card bill of sale etc. Obviously not too through a check of the car in those 70 days they had it. While the car is running, the message comes on the dash screen stating a problem with the charging system, bad alternator. Surprise! This message would have appeared EVERYTIME they started the car prior to finally draining the original battery. We are told that they can a new alternator in it in an hour. My wife and I being optimistic decide to wait. 2 ½ hours later they tell us it’s done, it’s now at their Ford service center about 20 minutes away. Jimmy tells us he will have it here in 15 minutes, he’s going to get it. Well 20 and 20 make 40 so that math doesn’t add up and time management hasn’t been their forte. I offer for us to drive there with them and we will drive it back as out test drive. On our drive back I notice that the navigation is silent. The radio also is silent. The Ford Sync button also is silent. Trying to be positive we think we must have missed a mute button somewhere. Upon returning to the dealership I ask Jimmy to show what we are doing wrong. He has no luck. He talks to someone else who indicates that it maybe because there is not a master key.
It is at this point that all the patience, positive thinking and cool I’ve tried to maintain for the last 5 ½ hours have left me. I tell them we are leaving, toss the key over the mangers desk and take the long ride back home. 7 ½ hours just to get frustrated. They state “All of our vehicles go through a strict inspection before they earn the right to be called Masano Certified. If they do not pass our certification, we will NEVER sell them!” You think somewhere in their 128 point inspection someone would listen for sound or hey, maybe cleanout the glove compartment.
Masano Auto Retailers Reviews
My wife and I visited their dealership on a Saturday morning to purchase a 2003 Ford Edge Limited. Prior to this I was in phone and email contact with their salesperson, Jimmy. It would be a 2 ½ hour round trip for us so I wanted to make certain I ironed out the details so we would not have surprises. I thought the listed vehicle price was fair and did not attempt to haggle it. I stated we would trade in an older vehicle and was very realistic and told him I didn’t expect it to be worth more than $500 to them. He confirmed everything sounded fine and we scheduled with him to arrive at their dealership Saturday morning at 10am.
We arrived at 10:05. It was downhill from there. I was told the vehicle needed a new battery. And that it would only take minutes. 20 minutes into the 10 minute battery change I went out and the car was running with a charger on the battery. At this point I suggested that we take it for a test drive while we wait for someone to buy a battery to save time. I was told no and that it would be done in 10 minutes. The salesman then pulled the charger off the battery and the car immediately died. I then explained that their problem was the alternator. He disagreed. 20 more minutes later they have a battery in. My wife and I get in for the test drive. While my wife is familiarizing herself with the car, I look in the glove compartment. Aside from an open sugar packet and coffee stirrers, I find all the paperwork and personal information from the previous owner including his loan agreement, registration, insurance card bill of sale etc. Obviously not too through a check of the car in those 70 days they had it. While the car is running, the message comes on the dash screen stating a problem with the charging system, bad alternator. Surprise! This message would have appeared EVERYTIME they started the car prior to finally draining the original battery. We are told that they can a new alternator in it in an hour. My wife and I being optimistic decide to wait. 2 ½ hours later they tell us it’s done, it’s now at their Ford service center about 20 minutes away. Jimmy tells us he will have it here in 15 minutes, he’s going to get it. Well 20 and 20 make 40 so that math doesn’t add up and time management hasn’t been their forte. I offer for us to drive there with them and we will drive it back as out test drive. On our drive back I notice that the navigation is silent. The radio also is silent. The Ford Sync button also is silent. Trying to be positive we think we must have missed a mute button somewhere. Upon returning to the dealership I ask Jimmy to show what we are doing wrong. He has no luck. He talks to someone else who indicates that it maybe because there is not a master key.
It is at this point that all the patience, positive thinking and cool I’ve tried to maintain for the last 5 ½ hours have left me. I tell them we are leaving, toss the key over the mangers desk and take the long ride back home. 7 ½ hours just to get frustrated. They state “All of our vehicles go through a strict inspection before they earn the right to be called Masano Certified. If they do not pass our certification, we will NEVER sell them!” You think somewhere in their 128 point inspection someone would listen for sound or hey, maybe cleanout the glove compartment.