It is my understanding that insurance companies are required by law to process claim that is received first (a fact confimed by Manhattan customer service representative). I filed a formal complaint with the Georgia Insurance Commission which is a joke as our State Commissioner, Ralph Hudgens, supports the wealthy insurance companies not citizens of our state. I totally agree that investigations by this department is simplay sending copy of documentation submited to the insurance company. Insurance company responses are accepted without question although riddled with misincormation.
I uploaded a claim on July 26, 2017 which was confirmed by Manhattan customer service as being received first. My dentist administrative manager incorrectly filed a paper claim which was received by Manhattan five days later. I was in contact with Manhattan customer service at least four times cultimating with a conversation with supervisor on August 8 who confirmed my claim had been prcoessed and would be direct deposit into my checking account. The next day I learned that Manhattan had processed paper claim received from dentist office and sent check to them. I had to drive to my dentist office to retrieve the check received four days later then to my bank to deposit only to learn that it would be held for five days as it was a third party check.
I have requested mileage reimbursement from Manhattan due to the unlawful processing of my claim that was uploaded to their system on July 26th. Georgia State Insurance Commission is doing little if anything to assist with this issue. I filed a rebuttal on September 5, 2018 to Manhattan's initial response that was nothing more than misinformation. They believe that providing an apology for inconvenience to customers is acceptable.
Following contract with Central Life for this policy through United Health Advisors, I never received a policy. I attempted to register online but was unsuccessful. Justifibly I did not pursue with Central Life Customer Service at the time as I assumed I would receive a written policy. Their customer service representatives consistently provide incorrect information regarding policy stipulations such as indicating that claims take 5 to 7 business days for processing until of course you learn that in the written policy it states 15 working days. Insurance companies continuallly assess unjustified increases every six months to year with no monitoring by any government oversight agency.
Manhattan Life Insurance Company Reviews
It is my understanding that insurance companies are required by law to process claim that is received first (a fact confimed by Manhattan customer service representative). I filed a formal complaint with the Georgia Insurance Commission which is a joke as our State Commissioner, Ralph Hudgens, supports the wealthy insurance companies not citizens of our state. I totally agree that investigations by this department is simplay sending copy of documentation submited to the insurance company. Insurance company responses are accepted without question although riddled with misincormation.
I uploaded a claim on July 26, 2017 which was confirmed by Manhattan customer service as being received first. My dentist administrative manager incorrectly filed a paper claim which was received by Manhattan five days later. I was in contact with Manhattan customer service at least four times cultimating with a conversation with supervisor on August 8 who confirmed my claim had been prcoessed and would be direct deposit into my checking account. The next day I learned that Manhattan had processed paper claim received from dentist office and sent check to them. I had to drive to my dentist office to retrieve the check received four days later then to my bank to deposit only to learn that it would be held for five days as it was a third party check.
I have requested mileage reimbursement from Manhattan due to the unlawful processing of my claim that was uploaded to their system on July 26th. Georgia State Insurance Commission is doing little if anything to assist with this issue. I filed a rebuttal on September 5, 2018 to Manhattan's initial response that was nothing more than misinformation. They believe that providing an apology for inconvenience to customers is acceptable.
Following contract with Central Life for this policy through United Health Advisors, I never received a policy. I attempted to register online but was unsuccessful. Justifibly I did not pursue with Central Life Customer Service at the time as I assumed I would receive a written policy. Their customer service representatives consistently provide incorrect information regarding policy stipulations such as indicating that claims take 5 to 7 business days for processing until of course you learn that in the written policy it states 15 working days. Insurance companies continuallly assess unjustified increases every six months to year with no monitoring by any government oversight agency.