Just don't do it. One of the most stressful experiences of my life. I paid $15,000 for new laminate and carpet but it wasn't worth it. The worst customer service I have ever dealt with my entire life. I did not spend hours, I spent days cleaning up after these fools. There's a reason they don't have a storefront because somebody would have blown it up by now.
This company or various scam companies only publish a state and then the billhas a phone number. You sign up for a free sample then get hit with not only the $5.95 for that but then also $87.35 to yourskincreams. and another one that says MY Beauty Serums for $89.95. no info on returns , etc. and when I got my bill I find these on it. No email confirmations or anything . Then I called and got a rude girl who said I could not return then pushed another one immediately out the door to charge the amounts again. i went to my card and they said they can't stop their charges. I returned to the label on box and they say that it has to have a RA number and that it is thrown away! Run, don't walk.
Customer service number at A few months ago I ran across an offer for a free trial of two skin care products, Luna Skin Care Revitalizing Moisterizer and Rejuvenating Facial Serum by paying shipping only which amounted to less than ten dollars. I recieved the products, did not like them, and never reordered them.
The next two months, 6/2017 and 7/2017, I recieved a box containing the same two products, which I had not order. Enclosed was a packing slip that did not identify the company or address other than po box in St Petersburg, FL, nor did it specify the amount I was billed or cost of products. For all returns and cancellations it said call our 24 hour customer service number at. There was no phone number. Below that it said Email: with no email address.
Inside box I found a card with directions on how to use products and a customer care number. I called this number in 6/2017 several times and no one ever anwered. I received a second box, never having used the June box and again tried to call and cancel.
Today as I was paying bills online I reviewed the past few months of my account and found that I had paid $87.35 to MEC YOUR SKIN CREAMS on 5/31/2017, 6/27/2017 and 7/25/2017. In addition, I had paid $89.95 for Velvets MY BERST SKIN SER on 5/31/2017, 6/27/2017 and 7/25/2017.
I called the customer care number that I had found on a previous scam report on this website and after a long enough time for me to put phone down and on speaker and in order to do other work while I waited, which I did, someone finally answered. The woman ansered not by identifying the company but by saying hello. I gave her my name and address and the subject of my call.
She looked the account up and told me I was entitled to no refund but would cancel my account so that I would receive no further shipments. I argued that I knew they had given previous buyers refunds of from 50-100% of amount as had read this online and she said she had no idea what I was talking about because they had never done this.
We went back and forth and she put me on hold to connect me with her supervisor but came back and just said she could give me a 35% refund on the last shipment which I refused. I asked to speck to supervisor and was told it would be 45 minute wait which I said was fine, I would stay online.
Five to 10 minutes later a man came on the phone and first argued that I would be given no refund as it was not their policy and that I could not return the products, which were unopened, as they did not take returns. After arguing a few minutes he made the 35% refund on last months charge and I refused. He then offered 75% refund (the difference between that and the 35% discount coming from his own personal employee discount) on the previous month charge.
At first, I agreed to accept but stated that I would be reporting it to the Better Business Bureau and any other agency I could. He said that by accepting the refund I was not allowed to report it to anyone. I told him that unless I recieved a 100% refund on the past two months I was reporting it.
He refused but continued to argue with me and tell me that it didn't matter to whom I reported it there was no case. He also stated that he would be contacting me in a few days to let me know that he had spoken to whomever I reported them to and that he was told, as always that there was no legal case against the company. I told him I would rather report them than receive the offered discount and said good bye.
Where do I begin......They are lucky you have to select one star, otherwise it would be blank. The entire process has been an absolute nightmare. The Salesman Rick came out to our house saying we would be so impressed with Luna. He gives us the first price and says I could not even get my house done for this price. Obviously this is the first biggest red flag ever. He shows us that it should cost us over 15,000 dollars to have a less than 1000 sq foot house carpeted and laminated with their premium hardwood replica laminate. We tell him what we could afford to pay for it because we did not want to finance. What we had to spend is what we had to spend. He says, "just tell me a number and I will submit it and they can deny it and you can quit wasting my time." He also says any lower and you will have to remove your own carpet garbage and move all your furniture around your house. Obviously my offer is not met but a lower amount gets approved and he says he is going to have to send an email to his boss explaining why the price was so low. We still hesitate at having to remove our own garbage and he goes, "well I can throw all of the perks back in if you sign right now." We reluctantly agree and he has us sign and initial a bunch of pages in his iPad without really explaining anything or showing us the pages, just sign here, but had the wrong signatures matched with printed names anyways.
Here is where the story gets even worse. They come out on a Saturday to do the carpet install. The installer takes one look at the front door and says nope, cant do it today. We have the whole roll in our truck and need somewhere to cut it. Mind you they already measured every room with a laser dimension specific program. The installer asks if I know anyone with a large garage where they can cut it. I give him credit for trying to come up with a solution, but I mean really........ So carpet does not get installed, bookshelf are cleaned off, smaller items we were told to move are crammed into every other open space in the house. We had to live in ridiculous conditions for 2 more days and take a day off of work. Here is where the story gets better.
2 Saturdays later, we are supposed to have the wood laminate installed. Our salesman Rick told us we only have to turn the knobs on the dryer, washing machine and oven, not uninstall the cords. Installer comes and says he can't do those. He also looks at the floor and goes these are not level and Luna did not give me any planks to level out the floor. I would figure if they were going to level it, they would use the leveling stuff everyone else talks about, so I am confused there. He also tells me Luna did not give him enough wood trim for the transition pieces. Guess what he says .... "I can't install today." So not only did Luna not make sure our floor was level or tell us about an additional charge if it wasn't level, the installer didn't even have everything he needed in the first place. So after about an hour of trying to get someone on the phone, they say we will need to pay $100 more for the material. I told them that the price we agreed on said everything was included and I would not pay any more. They told me I can pay the $100 or I can cancel my order. I will say they did offer a slight discount after the carpet fiasco, but it amazes me that they were willing to suffer a horrendous review and lose a customer they have mistreated the entire way over $100. If you want really cheap carpeting and poor service then go to Luna, but you will have to work very hard for a reasonable price anyway. So here I sit with new carpet and broken tiles. Also the wood laminate piece shown looked way different size wise than the samples we saw.
Luna Reviews
Just don't do it. One of the most stressful experiences of my life. I paid $15,000 for new laminate and carpet but it wasn't worth it. The worst customer service I have ever dealt with my entire life. I did not spend hours, I spent days cleaning up after these fools. There's a reason they don't have a storefront because somebody would have blown it up by now.
This company or various scam companies only publish a state and then the billhas a phone number. You sign up for a free sample then get hit with not only the $5.95 for that but then also $87.35 to yourskincreams. and another one that says MY Beauty Serums for $89.95. no info on returns , etc. and when I got my bill I find these on it. No email confirmations or anything . Then I called and got a rude girl who said I could not return then pushed another one immediately out the door to charge the amounts again. i went to my card and they said they can't stop their charges. I returned to the label on box and they say that it has to have a RA number and that it is thrown away! Run, don't walk.
Customer service number at A few months ago I ran across an offer for a free trial of two skin care products, Luna Skin Care Revitalizing Moisterizer and Rejuvenating Facial Serum by paying shipping only which amounted to less than ten dollars. I recieved the products, did not like them, and never reordered them.
The next two months, 6/2017 and 7/2017, I recieved a box containing the same two products, which I had not order. Enclosed was a packing slip that did not identify the company or address other than po box in St Petersburg, FL, nor did it specify the amount I was billed or cost of products. For all returns and cancellations it said call our 24 hour customer service number at. There was no phone number. Below that it said Email: with no email address.
Inside box I found a card with directions on how to use products and a customer care number. I called this number in 6/2017 several times and no one ever anwered. I received a second box, never having used the June box and again tried to call and cancel.
Today as I was paying bills online I reviewed the past few months of my account and found that I had paid $87.35 to MEC YOUR SKIN CREAMS on 5/31/2017, 6/27/2017 and 7/25/2017. In addition, I had paid $89.95 for Velvets MY BERST SKIN SER on 5/31/2017, 6/27/2017 and 7/25/2017.
I called the customer care number that I had found on a previous scam report on this website and after a long enough time for me to put phone down and on speaker and in order to do other work while I waited, which I did, someone finally answered. The woman ansered not by identifying the company but by saying hello. I gave her my name and address and the subject of my call.
She looked the account up and told me I was entitled to no refund but would cancel my account so that I would receive no further shipments. I argued that I knew they had given previous buyers refunds of from 50-100% of amount as had read this online and she said she had no idea what I was talking about because they had never done this.
We went back and forth and she put me on hold to connect me with her supervisor but came back and just said she could give me a 35% refund on the last shipment which I refused. I asked to speck to supervisor and was told it would be 45 minute wait which I said was fine, I would stay online.
Five to 10 minutes later a man came on the phone and first argued that I would be given no refund as it was not their policy and that I could not return the products, which were unopened, as they did not take returns. After arguing a few minutes he made the 35% refund on last months charge and I refused. He then offered 75% refund (the difference between that and the 35% discount coming from his own personal employee discount) on the previous month charge.
At first, I agreed to accept but stated that I would be reporting it to the Better Business Bureau and any other agency I could. He said that by accepting the refund I was not allowed to report it to anyone. I told him that unless I recieved a 100% refund on the past two months I was reporting it.
He refused but continued to argue with me and tell me that it didn't matter to whom I reported it there was no case. He also stated that he would be contacting me in a few days to let me know that he had spoken to whomever I reported them to and that he was told, as always that there was no legal case against the company. I told him I would rather report them than receive the offered discount and said good bye.
Where do I begin......They are lucky you have to select one star, otherwise it would be blank. The entire process has been an absolute nightmare. The Salesman Rick came out to our house saying we would be so impressed with Luna. He gives us the first price and says I could not even get my house done for this price. Obviously this is the first biggest red flag ever. He shows us that it should cost us over 15,000 dollars to have a less than 1000 sq foot house carpeted and laminated with their premium hardwood replica laminate. We tell him what we could afford to pay for it because we did not want to finance. What we had to spend is what we had to spend. He says, "just tell me a number and I will submit it and they can deny it and you can quit wasting my time." He also says any lower and you will have to remove your own carpet garbage and move all your furniture around your house. Obviously my offer is not met but a lower amount gets approved and he says he is going to have to send an email to his boss explaining why the price was so low. We still hesitate at having to remove our own garbage and he goes, "well I can throw all of the perks back in if you sign right now." We reluctantly agree and he has us sign and initial a bunch of pages in his iPad without really explaining anything or showing us the pages, just sign here, but had the wrong signatures matched with printed names anyways.
Here is where the story gets even worse. They come out on a Saturday to do the carpet install. The installer takes one look at the front door and says nope, cant do it today. We have the whole roll in our truck and need somewhere to cut it. Mind you they already measured every room with a laser dimension specific program. The installer asks if I know anyone with a large garage where they can cut it. I give him credit for trying to come up with a solution, but I mean really........ So carpet does not get installed, bookshelf are cleaned off, smaller items we were told to move are crammed into every other open space in the house. We had to live in ridiculous conditions for 2 more days and take a day off of work. Here is where the story gets better.
2 Saturdays later, we are supposed to have the wood laminate installed. Our salesman Rick told us we only have to turn the knobs on the dryer, washing machine and oven, not uninstall the cords. Installer comes and says he can't do those. He also looks at the floor and goes these are not level and Luna did not give me any planks to level out the floor. I would figure if they were going to level it, they would use the leveling stuff everyone else talks about, so I am confused there. He also tells me Luna did not give him enough wood trim for the transition pieces. Guess what he says .... "I can't install today." So not only did Luna not make sure our floor was level or tell us about an additional charge if it wasn't level, the installer didn't even have everything he needed in the first place. So after about an hour of trying to get someone on the phone, they say we will need to pay $100 more for the material. I told them that the price we agreed on said everything was included and I would not pay any more. They told me I can pay the $100 or I can cancel my order. I will say they did offer a slight discount after the carpet fiasco, but it amazes me that they were willing to suffer a horrendous review and lose a customer they have mistreated the entire way over $100. If you want really cheap carpeting and poor service then go to Luna, but you will have to work very hard for a reasonable price anyway. So here I sit with new carpet and broken tiles. Also the wood laminate piece shown looked way different size wise than the samples we saw.