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Levi's


Country United States
State California
City San Francisco
Address 1155 Battery St.
Phone 1.866.860.8907
Website http://www.levi.com/

Levi's Reviews

  • Apr 23, 2016

Below is my sad story, as yet unresolved, about Levi’s Online, one pair of jeans, and total incompetence. The boldface in the chat exchange I added because I was mad. I still am. Oh, and I didn’t copy (but so wish I would have) the final line, which was from Levi’s, that said something to the effect of “Great Judy! Have a good day!” They are idiots.

Dear Levi's

I’m writing about order numbers XXXXXXXX and XXXXXXX, and reference number XXXXXXX. Oh, and chat session number XXXXXXX. There was another chat session in there, but foolishly, I didn’t think I would need to write down the number.

All of these numbers are for one pair of jeans I ordered online on March 17 and have yet to receive. When I called about the first order, a pair of 501 Ct jeans on sale, the person said the order was never filled and that it had something to do with difficulty getting the jeans from China (which would probably not be terrific PR for you). She canceled the order then told me I would have to pay full price for the jeans but could get a 20 percent discount, which I took. But why didn’t she just fulfill the order since the discount and the sale price were practically the same?

No matter. I waited for a confirmation email on the second order which never arrived. When I called again, the phone operator offered me a discount which I took, then said I’d hear from you within 48 hours.

That didn’t happen. So I got on a live chat with somebody who was COMPLETELY ineffective (transcript below.) By now I’m really angry with Levi’s and am ready to spread the word far and wide that your online order system is unreliable, and your customer service, though polite, is patronizing and aggravating. What else is disappointing is that you’re a San Francisco stalwart. As a bay area resident, that bums me out.

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