Call Lagrow Irrigation to get proposal/quote on possible repairing non-working sprinkler system. A Representative came out a few days later, look at the system and said possible need to change out a non-working part. I said thank you and I will be in touch if decided to move forward. A week later we received an invoice bill for Service Call in the amount of $85… We call the representative who came out and ask what is this invoice for, he said “the company don’t typically charged but due to the fact that most people said they will call back to have service done(repaired) and never do, and that’s why they send out a Service Call bill”… Well, this wasn’t disclosed upfront prior to scheduling!
It took a week to reach someone, I finally reach a representative, but she wasn’t helpful at all and said she will have a Mgr call me back. A very nasty, rude & argumentative representative name Bobby called me back. He admits that he knows other company doesn’t charge a service fee and that they usually don’t have a problem with prior customers. I explain to him, that if you are going to charge a fee for a proposal, quote or service call, then your company need to advice prospective customers UPFRONT, prior to coming out. He got feisty and hung up… I realized that this is a scam, a fraudulent business practice; because they knew if they tell prospective customers upfront about this so-call fee over the phone or upon contact, that majority of the customers would just call another company who provide free quote/proposal.
This is a scam, shady, fraudulent business practice and a fraudulent way for Lagrow Irrigation to get money from unsuspected customers, who decides not to use their service to perform the quoted repair
LaGrow Irrigation & Well Drilling, Inc. Reviews
Call Lagrow Irrigation to get proposal/quote on possible repairing non-working sprinkler system. A Representative came out a few days later, look at the system and said possible need to change out a non-working part. I said thank you and I will be in touch if decided to move forward. A week later we received an invoice bill for Service Call in the amount of $85… We call the representative who came out and ask what is this invoice for, he said “the company don’t typically charged but due to the fact that most people said they will call back to have service done(repaired) and never do, and that’s why they send out a Service Call bill”… Well, this wasn’t disclosed upfront prior to scheduling!
It took a week to reach someone, I finally reach a representative, but she wasn’t helpful at all and said she will have a Mgr call me back. A very nasty, rude & argumentative representative name Bobby called me back. He admits that he knows other company doesn’t charge a service fee and that they usually don’t have a problem with prior customers. I explain to him, that if you are going to charge a fee for a proposal, quote or service call, then your company need to advice prospective customers UPFRONT, prior to coming out. He got feisty and hung up… I realized that this is a scam, a fraudulent business practice; because they knew if they tell prospective customers upfront about this so-call fee over the phone or upon contact, that majority of the customers would just call another company who provide free quote/proposal.
This is a scam, shady, fraudulent business practice and a fraudulent way for Lagrow Irrigation to get money from unsuspected customers, who decides not to use their service to perform the quoted repair