So I was Christmas shopping using my Kohls card on Kohls.com.
Everytime I place an order it was canceled, no reasoning no anything just canceled.
I have a rep place the order for me canceled
Supervisor place the order canceled
The suggest changing the items in my cart canceled
They suggested using a different email and phone number (oddly) canceled
Had a member from Corporate place the order with notes not to cancel it canceled
Last straw they had me go into a Kohls store, ask for management have THEM place the order, showing my ID for verification, they did canceled before I even got home!!!!
I feel this is a way to screw people out of the black friday deals!!!!!!!!! NO ONE can tell me why they are canceled
Email I sent to the CEO, the CFO, the VP and the Director of Kohl's department store
Dear Ms. Gass,
Good afternoon and I hope you are doing well. My name is Kim Fontenot, and I’ve been a Kohl's customer for over 15 years. Your stores are conveniently located to us, and your online purchasing system is user-friendly for credit card holders.
However, you have serious issues with your deliveries. As you can see from the multiple Kohl’s issues in the past six months, I think it’s time for us to end our relationship with Kohls as well as make sure we let as many people know as possible all that we’ve been through with your poorly run company.
Please note in the first issue below that my son and daughter-in-law’s anniversary was October 17th. I purchased a small box of Godiva chocolate for them to nibble on as they flew out the following weekend. Guess WHAT? YUP – the delivery has YET to happen. When I queried Kohl’s, I was told I could NOT cancel the order as it was in something you call ‘the fulfillment process.’
Based on this fraudulent business practice, I filed a BBB report, and I am still waiting for the delivery, a refund and/or any answer to my BBB report (please see below). Guess what? YUP – I have had no one respond, deliver or refund my money.
Order #6288147281
Wednesday, October 19, 2022, at 3:31 PM Central Time
Thanks for shopping with us, Kimberly!
We'll send you an email with tracking information once your order has shipped. If you order multiple items, they may come in separate shipments.
View order
Shipping to:
(1 item)
xxxxxx
xxxxx
Shipping Method
Standard Ground
Estimated Arrival
NOV 01 - NOV 04
Godiva 24-Piece Patisserie Dessert Truffles Gift Box
Color: Other, Size: NO SIZE, Qty: 1
SKU: #80708063
REGULAR $59.00
Your Price: $59.00
NOW let’s move on to an order for my grandson. I NEVER received or got the refund for the below order, even though the item was never shipped. In this case, I was told that the ‘review’ I left couldn’t be published because it didn’t meet Kohl’s guidelines.
That’s quite a scam you have going on. First, customers are allowed to purchase an item, and then the item never arrives; finally, when the customer complains, you write an email and say, ‘sorry……. Your review is being rejected for some arbitrary reason you make up as you go along.’
(Please see below the response to my complaint)
Order Number: 6250788775 Order Date: Friday, April 29, 2022, at 22:28 PM (CST)
Thank you for sharing your feedback about Toddler Boy Disney The Mandalorian The Child Tops & Bottoms Pajama Set. Unfortunately, the review didn't meet our review guidelines. Please review the posting guidelines and resubmit a new review about our product.
Edit your review
We appreciate your business and hope to see you back again soon.
Thanks again,
Kohl's
NEVER RECEIVED AND NEVER REFUNDED
Since this order dates back to April 2022, and I’m still waiting for it and never got refunded for it, I’d say it’s a pretty good case of fraud.
You will see below that for the Godiva fraudulent charge because Kohls does not have the product, nor can Kohls deliver an imaginary product they sell online. I've moved forward to the BBB for the Godiva Chocolate, which apparently you sell, charge for and accept delivery options by customers yet never provide to the customer. Please see the below BBB response to my complaint.
10/25/2022
Thank you for filing a complaint with the Better Business Bureau.
Your complaint case number is 18311248. Here is the link to your Kohl’s Corporation Complaint - https://www.bbb.org/file-a-complaint/0694-13000007/form
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution.
What happens next?
BBB will forward your complaint to the business for their response.
We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Therefore, please be patient to ensure that your concerns are addressed. Once a response is received from the business, normally within 14 days, we will notify you via email and ask for your feedback.
I wrote Kohl's a second time and told them the below:
I am giving notice to you and your clueless customer service agents and fraudulent delivery issues. I intend to forward this complaint to social media. I am also making a criminal complaint and will provide updated information within the blogs I write under my pen name.
If, as the CEO of Kohl’s, you prefer to offer products you do not have in inventory while providing false delivery information, which leads to deliveries never being made, then I must give the truth about your day-to-day business practices. As an SEO content writer, blogger, author, and Kohl's customer, it is compulsory that I tell the general public about the business practice travesty that Kohls Corporation provides customers.
If Kohl's finds ANYONE CARES enough to make the delivery of Godiva Chocolate and credit the refunds owed to me, it could be the beginning of doing the right thing in business. Or at least it’s a beginning going in the right direction. But I don’t expect you or anyone at Kohl's to do the right thing. What’s incredibly sad is the vital information I need to share with the public at large.
Kohls A purchase was made at a Kohls, Marinette, WI. It was for $25. The last I saw the bill for was $156.00. I was told to continue to pay on the disputed matter while they while they investigate the matter and if it was found in my favor the balance would be credited to my account.
I no longer want.an account with them! However, I am sure this bill is getting much higher and ruining my credit. kohls, P.o. Bo Milwaukee, WI 31201-3120. Receive two letters to the above, have tried making calls to no avail. They put you on hold and then drop the call. Have tried many times. Ocassionaly they will move you to another call and then on to another person and do the same thing, only keep you on the phone longer, perhaps on the phone for approimately 20 minutes.
I made an online purchase of a lawn chair from Kohls. It was advertised by Kohls and I paid the advertised cost on my Kohls account.
They changed the cost of the chair, changed my account to online billing only without telling me.. I never authorized online billing only. They never sent me a bill, neither online nor paper.
Months later I got a phone call that my bill was overdue. When I questionned why I was never sent a bill their written excuse was "frontline associates do not have access to customers accounts." Then why are they calling about an overdue bill?
I want an explanation as to why no bill was ever sent, my records corrected, a written apology, written confirmation that my account has been closed and reimbursement for the money I paid because of their error in not sending a bill. This was their mistake and they need to correct it.
Horrible service at Kohl's in Powell! They have 2 lines that form one. One side is online pick ups and the other is returns. Apparently it is their policy to serve online order pick ups ahead of those making returns. When I asked them if 20 people were in line for online pick ups would they service all of them before the 2 in line for returns and the ladies behind the counter said yes! I have had multiple instances at that location where I have waited a long time with a return while online pick ups go ahead of me.
I told them they needed to get this working more efficiently for their busiest time of the year and this immature manager Madeline said I would need to leave the store? I did not commit a crime. I gave her good advice that you are going to lose a lot of business if they don't get their act together. I am collecting everything in my closet to return to Kohl's and then I am cancelling my card. You have lost a customer that has done a lot of business in your store. Called attorney and corporate office. Madeline needs fired for discrimination and abuse of power. This is unacceptable.
I placed an order paying with gift cards I had gotten for Christmas. When I recieved notification the first order was delivered and it wasn't at my house I called Kohls customer service. They pulled up order and said that I put in a California address. I live in Florida and had never heard of the address they were referring to. After almost an hour on the phone they told me maybe I was hacked and to change my password. I told them I had a second order on the way and they said that also was being sent to the address in California.
They said they would trace the second order and stop delivery to that wrong address. I got notification a few days later my other order had been delivered to the wrong address. Kohls told me it couldn't be stopped. After countless calls and emails I was told I would get a refund. They did credit back my American Express card the 6 dollars that I put on it but the 100 dollar gift card I spent on the first order and the 90 dollars I spent on the second gift card have not been refunded. I recieved emails saying I would be getting the gift cards sent out to me but when I call in to ask why I still haven't gotten them I get transfered from department to department. It's very strange how I've ordered from Kohls before and never had a problem till I paid with gift cards.
I have had auto-pay setup for more than a year, a couple of weeks ago everything was working fine then Kohls decides to update the website and suddenly my auto-pay is gone with no warning. Charge interest and a late fee... do not bother getting a Kohls card!
Made a purchase Kohls dept store with electronic check, items purchased had fit issue, returned to store for refund, told me 7-10 days hmm since when..nothing on receipt about this so called wait period..After learning check was cashed 2 nd day after kohls recieved it..Demanded my money back..Refused to give me my cash back and forced me to take store credit..I am LIVID..So they cashed my check and refused to give me my cash back even with receipt..I told them I did not want 80.00 worth of store credit..wanted my money back..They are crooks ..do not use a bankcard or check.They will force you to take store credit even if you have a receipt.They will steal your money...Hassel Free Refunds? Please define your meaning of that Corporate..You are nothing but a bunch of Crooks..Will never do business at any of your stores ever again..You are theives..
$750 promise love forever ring gifted to me in April 2016. No receipt as it was a gift. Went to a local Kohls department store to return the ring for store credit on July 13 2016. They offered an even exchange or corporate refund due to not having the receipt. I only had three other ring options and they all were to big in size so I opted for the corporate refund. Was given a return receipt and it states that a decision on my refund could take 10 business days. No word from corporate ten days later. I am being told without receipt they need to investigate the purchase. How can you steal a $750 ring from a locked case that can only be accessed by sales associates or managers?!?!? I'm not only at a loss from the man who promised love forever but now I don't have a ring or the money I was told I'd get back by a sales associate in store! I will never shop at Kohls again and I will tell everyone how they really treat there customers!
After purchasing over $100 in merchandise specifically because I was to receive $30 in rebates, Kohl's has refused to honor their promise. This, after I followed all instructions including sending original UPCs right off the boxes.
To make matters worse, the rebate tracking system put me in a non-recoverable loop of utter frustration as did the toll-free "customer service" number. Several letters and emails resolved absolutely nothing over a 6 month period.
Don't believe the "rebates" that Kohl's offers. My mailbox as well as my pocketbook remains empty.
I was shopping at Kohl's on Transit Road in Depew NY on Tue 11/24/15 and lost a diamond ring valued at $1800 around 4pm - 4:30pm. In the course of looking for the ring that evening, an employee at Kohls named Georgette advised us that a ring that matched the description perfectly was turned into her by a customer around 4:30pm. She stated she turned the ring over to her manager Laura as their policy requires.
Subsequent investigation and review of video by the police and Kohls security confirms that Georgette handed Laura a ring and Laura for some inexplicable reason decided to place the ring on top of her register printer in full view of customers cashing out. A customer is seen to reach across and may have taken the ring, but that cannot be proven based on the camera angle and resolution.
We have followed a reasonable process to correspond with Kohls and pursue a just resolution for this matter but have not been successful. It is clear to me that Laura as a Kohls manager entrusted with lost and found property acted in a careless and negligent manner and failed to exercise even slight care for this property. A party who comes into possession of a lost item has a duty of at least slight care for the property's safekeeping. Kohls denies all responsibility for this and seems to feel that they and their employees have no responsibility at all for lost items that are turned into them.
Apparently it is perfectly fine for their employees to steal a lost item such as jewelry, a purse, goods, etc or be completely negligent such that the found item is again lost and they have no liability for those actions. I intend to tell the world about this incident in every way I can and publicize their irresponsible behavior and response to a valued customer.
From what I heard and saw was a woman (whom I later found out her name was Jenn, sorry don't know her last name) asking for oil. She told a manager (I later found out the managers name was Dawn because the woman asked for it) that I guess she called the store for oil and they said they carried it. Jenn to the manager that she drove all the way out there and it was hard due to her disability. I witnessed the manager roll her eyes at her. Then Jenn said when she called they said they had it. The manager said it was probably a season employee and they don't know. Jenn said they shoul train them. Jenn wasn't rude just told her that and the manager sighed and said there was nothing they could. Jenn asked for the corporate office number and the manager said they don't have it. The manager told her to go to Kohl's website and it would be there. Jen asked if she could go online and get it for her because it was hard for her and the manager got annoyed and sighed and said they don't have internet access. Jenn asked if she could write downand the manager told her to take out her phone and put it down. jenn said she preferred it written for her due to her disability it was hard to really do this. the manager told her to go with her to customer service with her. She made this woman who is disabled walk to customer service. Clearly this manager discriminated against this woman. I am a paralegal and have witness discrimination and have help try legal cases. Dawn treated her poorly, enough to make this woman upset. Dawn should have accommodated this woman and treated her better with her disability. I went up to Jenn later, gave her my card and told her it wasn't her fault. jenn wasn't rude or nasty and clearly this manager was having a bad day or maybe this is how she is. She really treated Jenn badly. In my eyes, there was no reason for Dawn to roll her eyes and be nasty. On top of that, making Jenn walk all the way to customer service. I know your managers must have corporate numbers and I know they must have internet access. If you were there and saw what I saw you would have been embarrassed by what the manager did and be disgusted as I was.It was sad to watch a disabled woman being treated so poorly. I am not going to lie, as a paralegal I told her to call a lawyer because it was clearly discrimination. I hope for the sake of your stores you address this with the manager so she is aware that what she did was wrong. I was told when I went up to Jenn to comfort her and let her know it wasn't her fault. Jenn was clearly upset by what this manager did. In my eyes, as a paralegal I would try to settle out of court because what I saw clearly deserves compensation for what she went through. I hope I never have to witness this again. The company explained they were sorry and at fault but as soon as she said she wants to be compensated they quickly said they weren't at fault. They gave her the run around, didn't return her calls throughout much of the process and have swept it under the "rug" Horrible and a lawyer should get involved.
This incident happened in the Fleming Island, Fl store on CR 220. I had a 25% plus $70.00 in Kohl's Cash. I just wanted to spend the Kohl's cash as it taken me a large order online to be able to obtain that much. The store is usually the best place to use the cash as the .com wants to charge you shipping. I got to the register and showed the clerk the cash and my coupon. He scanned the coupon and then the cash and then stated I owed a little over so I scanned my card. A little over turned out to be around $47.00. I questioned him about it and he then proceeds to tell me that they take the 25% off after they apply the cash. The cash is for payment of the merchandise. I told him I just wanted to return the items and he told me to go down to customer service. Customer service tried everyway possible to return the merchandise, credit my card back, anything to no avail. They called only to be told the network was down and no returns could be made.
Excuse me, I don't live anywhere near there. I was visiting my sons. They were still charging cards in the lines when I left. I wasn't the only one with the problem in customer service, there was a line out into the store for the same issues. After an hour of watching them try to figure out what to do and a store manage just stand off to the side and do and say nothing (he had been identified to me by one of the customer service people), I finally told them to forget it. I had people at a restaurant waiting on me for then over a 1/2 hour. I took the merchandise and left. I want that charge removed from my card. I had made sure to tally the amount before going to pay to make sure that I was under the amount of Kohl's cash I had. This is thievery plain and simple. I don't blame the customer service women at the store because they tried everything but the manage was a useless lump not even trying to help and if they were being told this was a network issue, that's a lie as they wouldn't have been able to charge a Kohl's card if they couldn't refund one. I shopped at Kohl's for years but it is the last time I will ever give my money to them.
I am so fed up with Kohl's and the horrible customer service and the way they treat us like morons. I ordered various items on sale with the 30% off discount. Over the next few days, I receive emails telling me that they are sold out of one item, then the next, then the next. I did some checking and found that the price with the 30% discount brought the item down to the everyday price at other stores. I think that Kohl's treats women like bimbos. Their marketing is nothing but a game in my opinion to keep us coming back with Kohl's cash etc.. I am done with Kohl's. I hope anyone reading this will do the research. Kohl's is not a deal. I think they are laughing at all of us.
I was on the phone with Kohls for more than one hour the second time that I called in regards to a late fee and a higher monthly payment that also was sassiest to my Kolhs coconut. The late fee was waive but my next month payment was not.the payment was made on the day and before the cut off time.As a customer of Kohls this customer service contacting a rep in fact a rep in the United Staes was timely and difficult. This is how Kohls treat their customers and provide poor customer is unexceptional.
Kohl's unfairly and inaccurately utilizes credit reporting practices.
After opening an account, I never received a statement. I never received even received the card.
I made a large in store return which returned back to the card and their in store representative told me the account was a zero balance.
A few months later I check my credit and notice a late charge from Kohl's. Again, I never received any notification from them. No emails, no statements, nothing that would advise me that there was a balance or a payment due.
I called to dispute and was told there was a balance and payment past due to which I paid off immediately.
I asked their rep for their terms and conditions to which she responded, they are not available online, they need to be mailed to each person and they are different for every single customer.
I continued to dispute the charge sending another email and got a call from bethany at the office of the president. She continued to say that they have no record of statements being returned so they would not remove the mark.
They do NOT send any notification that they are reporting you. They do not PROPERLY communicate balances owed to their customers. They do NOT express due diligence with their customers to inform them of account status.
After further review, there are THOUSANDS of other consumers who have had almost identical interactions with Kohl's and their credit card.
Kohl's did NOT notify me that there was a payment due, past due, or balance due. Kohls did NOT notify me that a payment was late and Kohl's did NOT notify me that they were GOING to report me to the credit bureau and Kohls did NOT notify me they DID report me to the credit bureau.
Because of the lack of due diligence and lack of communication from Kohl's in regards to my account and account status, because I called to correct this issue which they did not correct, plus being given improper information from their in store rep and their phone rep, I am asking that Kohl's remove this improperly reported past due payment from my credit.
Kohl's Illinois, Inc. Reviews
So I was Christmas shopping using my Kohls card on Kohls.com.
Everytime I place an order it was canceled, no reasoning no anything just canceled.
I have a rep place the order for me canceled
Supervisor place the order canceled
The suggest changing the items in my cart canceled
They suggested using a different email and phone number (oddly) canceled
Had a member from Corporate place the order with notes not to cancel it canceled
Last straw they had me go into a Kohls store, ask for management have THEM place the order, showing my ID for verification, they did canceled before I even got home!!!!
I feel this is a way to screw people out of the black friday deals!!!!!!!!! NO ONE can tell me why they are canceled
Email I sent to the CEO, the CFO, the VP and the Director of Kohl's department store
Dear Ms. Gass,
Good afternoon and I hope you are doing well. My name is Kim Fontenot, and I’ve been a Kohl's customer for over 15 years. Your stores are conveniently located to us, and your online purchasing system is user-friendly for credit card holders.
However, you have serious issues with your deliveries. As you can see from the multiple Kohl’s issues in the past six months, I think it’s time for us to end our relationship with Kohls as well as make sure we let as many people know as possible all that we’ve been through with your poorly run company.
Please note in the first issue below that my son and daughter-in-law’s anniversary was October 17th. I purchased a small box of Godiva chocolate for them to nibble on as they flew out the following weekend. Guess WHAT? YUP – the delivery has YET to happen. When I queried Kohl’s, I was told I could NOT cancel the order as it was in something you call ‘the fulfillment process.’
Based on this fraudulent business practice, I filed a BBB report, and I am still waiting for the delivery, a refund and/or any answer to my BBB report (please see below). Guess what? YUP – I have had no one respond, deliver or refund my money.
Order #6288147281
Wednesday, October 19, 2022, at 3:31 PM Central Time
Thanks for shopping with us, Kimberly!
We'll send you an email with tracking information once your order has shipped. If you order multiple items, they may come in separate shipments.
View order
Shipping to:
(1 item)
xxxxxx
xxxxx
Shipping Method
Standard Ground
Estimated Arrival
NOV 01 - NOV 04
Godiva 24-Piece Patisserie Dessert Truffles Gift Box
Color: Other, Size: NO SIZE, Qty: 1
SKU: #80708063
REGULAR $59.00
Your Price: $59.00
NOW let’s move on to an order for my grandson. I NEVER received or got the refund for the below order, even though the item was never shipped. In this case, I was told that the ‘review’ I left couldn’t be published because it didn’t meet Kohl’s guidelines.
That’s quite a scam you have going on. First, customers are allowed to purchase an item, and then the item never arrives; finally, when the customer complains, you write an email and say, ‘sorry……. Your review is being rejected for some arbitrary reason you make up as you go along.’
(Please see below the response to my complaint)
Order Number: 6250788775 Order Date: Friday, April 29, 2022, at 22:28 PM (CST)
Thank you for sharing your feedback about Toddler Boy Disney The Mandalorian The Child Tops & Bottoms Pajama Set. Unfortunately, the review didn't meet our review guidelines. Please review the posting guidelines and resubmit a new review about our product.
Edit your review
We appreciate your business and hope to see you back again soon.
Thanks again,
Kohl's
NEVER RECEIVED AND NEVER REFUNDED
Since this order dates back to April 2022, and I’m still waiting for it and never got refunded for it, I’d say it’s a pretty good case of fraud.
You will see below that for the Godiva fraudulent charge because Kohls does not have the product, nor can Kohls deliver an imaginary product they sell online. I've moved forward to the BBB for the Godiva Chocolate, which apparently you sell, charge for and accept delivery options by customers yet never provide to the customer. Please see the below BBB response to my complaint.
10/25/2022
Thank you for filing a complaint with the Better Business Bureau.
Your complaint case number is 18311248. Here is the link to your Kohl’s Corporation Complaint - https://www.bbb.org/file-a-complaint/0694-13000007/form
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution.
What happens next?
BBB will forward your complaint to the business for their response.
We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Therefore, please be patient to ensure that your concerns are addressed. Once a response is received from the business, normally within 14 days, we will notify you via email and ask for your feedback.
I wrote Kohl's a second time and told them the below:
I am giving notice to you and your clueless customer service agents and fraudulent delivery issues. I intend to forward this complaint to social media. I am also making a criminal complaint and will provide updated information within the blogs I write under my pen name.
If, as the CEO of Kohl’s, you prefer to offer products you do not have in inventory while providing false delivery information, which leads to deliveries never being made, then I must give the truth about your day-to-day business practices. As an SEO content writer, blogger, author, and Kohl's customer, it is compulsory that I tell the general public about the business practice travesty that Kohls Corporation provides customers.
If Kohl's finds ANYONE CARES enough to make the delivery of Godiva Chocolate and credit the refunds owed to me, it could be the beginning of doing the right thing in business. Or at least it’s a beginning going in the right direction. But I don’t expect you or anyone at Kohl's to do the right thing. What’s incredibly sad is the vital information I need to share with the public at large.
Kind Regards,
Kim Fontenot
Staff Writer
SEO Content Writer
Technical Writer
Management Recruiters
Infinity
FreeUp
K&R Management
Phone: 281-635-6960
[email protected]
Kohls A purchase was made at a Kohls, Marinette, WI. It was for $25. The last I saw the bill for was $156.00. I was told to continue to pay on the disputed matter while they while they investigate the matter and if it was found in my favor the balance would be credited to my account.
I no longer want.an account with them! However, I am sure this bill is getting much higher and ruining my credit. kohls, P.o. Bo Milwaukee, WI 31201-3120. Receive two letters to the above, have tried making calls to no avail. They put you on hold and then drop the call. Have tried many times. Ocassionaly they will move you to another call and then on to another person and do the same thing, only keep you on the phone longer, perhaps on the phone for approimately 20 minutes.
I made an online purchase of a lawn chair from Kohls. It was advertised by Kohls and I paid the advertised cost on my Kohls account.
They changed the cost of the chair, changed my account to online billing only without telling me.. I never authorized online billing only. They never sent me a bill, neither online nor paper.
Months later I got a phone call that my bill was overdue. When I questionned why I was never sent a bill their written excuse was "frontline associates do not have access to customers accounts." Then why are they calling about an overdue bill?
I want an explanation as to why no bill was ever sent, my records corrected, a written apology, written confirmation that my account has been closed and reimbursement for the money I paid because of their error in not sending a bill. This was their mistake and they need to correct it.
Horrible service at Kohl's in Powell! They have 2 lines that form one. One side is online pick ups and the other is returns. Apparently it is their policy to serve online order pick ups ahead of those making returns. When I asked them if 20 people were in line for online pick ups would they service all of them before the 2 in line for returns and the ladies behind the counter said yes! I have had multiple instances at that location where I have waited a long time with a return while online pick ups go ahead of me.
I told them they needed to get this working more efficiently for their busiest time of the year and this immature manager Madeline said I would need to leave the store? I did not commit a crime. I gave her good advice that you are going to lose a lot of business if they don't get their act together. I am collecting everything in my closet to return to Kohl's and then I am cancelling my card. You have lost a customer that has done a lot of business in your store. Called attorney and corporate office. Madeline needs fired for discrimination and abuse of power. This is unacceptable.
I placed an order paying with gift cards I had gotten for Christmas. When I recieved notification the first order was delivered and it wasn't at my house I called Kohls customer service. They pulled up order and said that I put in a California address. I live in Florida and had never heard of the address they were referring to. After almost an hour on the phone they told me maybe I was hacked and to change my password. I told them I had a second order on the way and they said that also was being sent to the address in California.
They said they would trace the second order and stop delivery to that wrong address. I got notification a few days later my other order had been delivered to the wrong address. Kohls told me it couldn't be stopped. After countless calls and emails I was told I would get a refund. They did credit back my American Express card the 6 dollars that I put on it but the 100 dollar gift card I spent on the first order and the 90 dollars I spent on the second gift card have not been refunded. I recieved emails saying I would be getting the gift cards sent out to me but when I call in to ask why I still haven't gotten them I get transfered from department to department. It's very strange how I've ordered from Kohls before and never had a problem till I paid with gift cards.
I was called oout of town and missed paying off my balance. Kohls charges a $27 fee on a $55 balance. That is highway robbery
I have had auto-pay setup for more than a year, a couple of weeks ago everything was working fine then Kohls decides to update the website and suddenly my auto-pay is gone with no warning. Charge interest and a late fee... do not bother getting a Kohls card!
Made a purchase Kohls dept store with electronic check, items purchased had fit issue, returned to store for refund, told me 7-10 days hmm since when..nothing on receipt about this so called wait period..After learning check was cashed 2 nd day after kohls recieved it..Demanded my money back..Refused to give me my cash back and forced me to take store credit..I am LIVID..So they cashed my check and refused to give me my cash back even with receipt..I told them I did not want 80.00 worth of store credit..wanted my money back..They are crooks ..do not use a bankcard or check.They will force you to take store credit even if you have a receipt.They will steal your money...Hassel Free Refunds? Please define your meaning of that Corporate..You are nothing but a bunch of Crooks..Will never do business at any of your stores ever again..You are theives..
$750 promise love forever ring gifted to me in April 2016. No receipt as it was a gift. Went to a local Kohls department store to return the ring for store credit on July 13 2016. They offered an even exchange or corporate refund due to not having the receipt. I only had three other ring options and they all were to big in size so I opted for the corporate refund. Was given a return receipt and it states that a decision on my refund could take 10 business days. No word from corporate ten days later. I am being told without receipt they need to investigate the purchase. How can you steal a $750 ring from a locked case that can only be accessed by sales associates or managers?!?!? I'm not only at a loss from the man who promised love forever but now I don't have a ring or the money I was told I'd get back by a sales associate in store! I will never shop at Kohls again and I will tell everyone how they really treat there customers!
After purchasing over $100 in merchandise specifically because I was to receive $30 in rebates, Kohl's has refused to honor their promise. This, after I followed all instructions including sending original UPCs right off the boxes.
To make matters worse, the rebate tracking system put me in a non-recoverable loop of utter frustration as did the toll-free "customer service" number. Several letters and emails resolved absolutely nothing over a 6 month period.
Don't believe the "rebates" that Kohl's offers. My mailbox as well as my pocketbook remains empty.
I was shopping at Kohl's on Transit Road in Depew NY on Tue 11/24/15 and lost a diamond ring valued at $1800 around 4pm - 4:30pm. In the course of looking for the ring that evening, an employee at Kohls named Georgette advised us that a ring that matched the description perfectly was turned into her by a customer around 4:30pm. She stated she turned the ring over to her manager Laura as their policy requires.
Subsequent investigation and review of video by the police and Kohls security confirms that Georgette handed Laura a ring and Laura for some inexplicable reason decided to place the ring on top of her register printer in full view of customers cashing out. A customer is seen to reach across and may have taken the ring, but that cannot be proven based on the camera angle and resolution.
We have followed a reasonable process to correspond with Kohls and pursue a just resolution for this matter but have not been successful. It is clear to me that Laura as a Kohls manager entrusted with lost and found property acted in a careless and negligent manner and failed to exercise even slight care for this property. A party who comes into possession of a lost item has a duty of at least slight care for the property's safekeeping. Kohls denies all responsibility for this and seems to feel that they and their employees have no responsibility at all for lost items that are turned into them.
Apparently it is perfectly fine for their employees to steal a lost item such as jewelry, a purse, goods, etc or be completely negligent such that the found item is again lost and they have no liability for those actions. I intend to tell the world about this incident in every way I can and publicize their irresponsible behavior and response to a valued customer.
From what I heard and saw was a woman (whom I later found out her name was Jenn, sorry don't know her last name) asking for oil. She told a manager (I later found out the managers name was Dawn because the woman asked for it) that I guess she called the store for oil and they said they carried it. Jenn to the manager that she drove all the way out there and it was hard due to her disability. I witnessed the manager roll her eyes at her. Then Jenn said when she called they said they had it. The manager said it was probably a season employee and they don't know. Jenn said they shoul train them. Jenn wasn't rude just told her that and the manager sighed and said there was nothing they could. Jenn asked for the corporate office number and the manager said they don't have it. The manager told her to go to Kohl's website and it would be there. Jen asked if she could go online and get it for her because it was hard for her and the manager got annoyed and sighed and said they don't have internet access. Jenn asked if she could write downand the manager told her to take out her phone and put it down. jenn said she preferred it written for her due to her disability it was hard to really do this. the manager told her to go with her to customer service with her. She made this woman who is disabled walk to customer service. Clearly this manager discriminated against this woman. I am a paralegal and have witness discrimination and have help try legal cases. Dawn treated her poorly, enough to make this woman upset. Dawn should have accommodated this woman and treated her better with her disability. I went up to Jenn later, gave her my card and told her it wasn't her fault. jenn wasn't rude or nasty and clearly this manager was having a bad day or maybe this is how she is. She really treated Jenn badly. In my eyes, there was no reason for Dawn to roll her eyes and be nasty. On top of that, making Jenn walk all the way to customer service. I know your managers must have corporate numbers and I know they must have internet access. If you were there and saw what I saw you would have been embarrassed by what the manager did and be disgusted as I was.It was sad to watch a disabled woman being treated so poorly. I am not going to lie, as a paralegal I told her to call a lawyer because it was clearly discrimination. I hope for the sake of your stores you address this with the manager so she is aware that what she did was wrong. I was told when I went up to Jenn to comfort her and let her know it wasn't her fault. Jenn was clearly upset by what this manager did. In my eyes, as a paralegal I would try to settle out of court because what I saw clearly deserves compensation for what she went through. I hope I never have to witness this again. The company explained they were sorry and at fault but as soon as she said she wants to be compensated they quickly said they weren't at fault. They gave her the run around, didn't return her calls throughout much of the process and have swept it under the "rug" Horrible and a lawyer should get involved.
This incident happened in the Fleming Island, Fl store on CR 220. I had a 25% plus $70.00 in Kohl's Cash. I just wanted to spend the Kohl's cash as it taken me a large order online to be able to obtain that much. The store is usually the best place to use the cash as the .com wants to charge you shipping. I got to the register and showed the clerk the cash and my coupon. He scanned the coupon and then the cash and then stated I owed a little over so I scanned my card. A little over turned out to be around $47.00. I questioned him about it and he then proceeds to tell me that they take the 25% off after they apply the cash. The cash is for payment of the merchandise. I told him I just wanted to return the items and he told me to go down to customer service. Customer service tried everyway possible to return the merchandise, credit my card back, anything to no avail. They called only to be told the network was down and no returns could be made.
Excuse me, I don't live anywhere near there. I was visiting my sons. They were still charging cards in the lines when I left. I wasn't the only one with the problem in customer service, there was a line out into the store for the same issues. After an hour of watching them try to figure out what to do and a store manage just stand off to the side and do and say nothing (he had been identified to me by one of the customer service people), I finally told them to forget it. I had people at a restaurant waiting on me for then over a 1/2 hour. I took the merchandise and left. I want that charge removed from my card. I had made sure to tally the amount before going to pay to make sure that I was under the amount of Kohl's cash I had. This is thievery plain and simple. I don't blame the customer service women at the store because they tried everything but the manage was a useless lump not even trying to help and if they were being told this was a network issue, that's a lie as they wouldn't have been able to charge a Kohl's card if they couldn't refund one. I shopped at Kohl's for years but it is the last time I will ever give my money to them.
I am so fed up with Kohl's and the horrible customer service and the way they treat us like morons. I ordered various items on sale with the 30% off discount. Over the next few days, I receive emails telling me that they are sold out of one item, then the next, then the next. I did some checking and found that the price with the 30% discount brought the item down to the everyday price at other stores. I think that Kohl's treats women like bimbos. Their marketing is nothing but a game in my opinion to keep us coming back with Kohl's cash etc.. I am done with Kohl's. I hope anyone reading this will do the research. Kohl's is not a deal. I think they are laughing at all of us.
I was on the phone with Kohls for more than one hour the second time that I called in regards to a late fee and a higher monthly payment that also was sassiest to my Kolhs coconut. The late fee was waive but my next month payment was not.the payment was made on the day and before the cut off time.As a customer of Kohls this customer service contacting a rep in fact a rep in the United Staes was timely and difficult. This is how Kohls treat their customers and provide poor customer is unexceptional.
Kohl's unfairly and inaccurately utilizes credit reporting practices.
After opening an account, I never received a statement. I never received even received the card.
I made a large in store return which returned back to the card and their in store representative told me the account was a zero balance.
A few months later I check my credit and notice a late charge from Kohl's. Again, I never received any notification from them. No emails, no statements, nothing that would advise me that there was a balance or a payment due.
I called to dispute and was told there was a balance and payment past due to which I paid off immediately.
I asked their rep for their terms and conditions to which she responded, they are not available online, they need to be mailed to each person and they are different for every single customer.
I continued to dispute the charge sending another email and got a call from bethany at the office of the president. She continued to say that they have no record of statements being returned so they would not remove the mark.
They do NOT send any notification that they are reporting you. They do not PROPERLY communicate balances owed to their customers. They do NOT express due diligence with their customers to inform them of account status.
After further review, there are THOUSANDS of other consumers who have had almost identical interactions with Kohl's and their credit card.
Kohl's did NOT notify me that there was a payment due, past due, or balance due. Kohls did NOT notify me that a payment was late and Kohl's did NOT notify me that they were GOING to report me to the credit bureau and Kohls did NOT notify me they DID report me to the credit bureau.
Because of the lack of due diligence and lack of communication from Kohl's in regards to my account and account status, because I called to correct this issue which they did not correct, plus being given improper information from their in store rep and their phone rep, I am asking that Kohl's remove this improperly reported past due payment from my credit.