KMJ Performance Auto Parts and Accessories Reviews
Nov 16, 2017
Ordered an oil pan based on the description provided on Amazon. Was unable to install pan. Requested a return. Received an email from KMJ requesting pictures. Sent requested pictures noting that the area for the oil pump was too small. Received another email from KMJ stating That It was my fault and that I got what I ordered and that my oil pan was a 5 quart not 4 quart. I took pictures of my owners manual and service manual documenting the four quart capacity. They questioned my honesty and would not admit that their oil pan would not fit my car. I called KMJ. Disconnected 3 times. Spoke to Terry, customer service manager?. He finally admitted their pan would not fit my 1968 Corvette 327. I requested my shipping charges $20.38 be refunded. No, go to Amazons policy. This is one of the worst customer service interactions I've had. I will not do businees with KMJ again!
Returning item that did not fit car. Company charged a restocking fee and I had to pay for returned shipping also. Not a fair busoness to deal will. BAD COMPANY, BEWARE.
KMJ Performance Auto Parts and Accessories Reviews
Ordered an oil pan based on the description provided on Amazon. Was unable to install pan. Requested a return. Received an email from KMJ requesting pictures. Sent requested pictures noting that the area for the oil pump was too small. Received another email from KMJ stating That It was my fault and that I got what I ordered and that my oil pan was a 5 quart not 4 quart. I took pictures of my owners manual and service manual documenting the four quart capacity. They questioned my honesty and would not admit that their oil pan would not fit my car. I called KMJ. Disconnected 3 times. Spoke to Terry, customer service manager?. He finally admitted their pan would not fit my 1968 Corvette 327. I requested my shipping charges $20.38 be refunded. No, go to Amazons policy. This is one of the worst customer service interactions I've had. I will not do businees with KMJ again!
Returning item that did not fit car. Company charged a restocking fee and I had to pay for returned shipping also. Not a fair busoness to deal will. BAD COMPANY, BEWARE.