This review (and stars) will be updated as the saga continues.
Purchased a nice used refrigerator from the Tigard store on Thursday (12/3) with a 6 month warranty on parts and labor. It was delivered and installed as planned on Saturday (12/5). Delivery guys were nice and professional getting a large fridge through some tight gaps.
Unfortunately after it was installed, 24 hours later it still has not cooled appropriately (thermometer says 65 degrees). I know the fans and compressor are running and the condenser coils are free of dust build up.
Called Tigard store on Sunday (12/6) to request service technician. Service technician (Robert) returned call Monday (12/7) am to set up appointment for Thursday (12/10) around noon, earliest available for my area.
UPDATE 12/10 - Robert arrived as planned around noon on Thursday. He checked out the fridge and the freon was to low. He recharged the freon and it started to blow cold. Within the hour the fridge was at the correct temp. The freezer got down to temp a couple of hours later. As long as there isn't a leak in the system it should be good to go for a while. Got 6 month warranty to wait it out.
UPDATE 12/12 - water started dripping out of the ice/water dispenser. Turns out the ice is melting and the freezer isn't cold anymore, holding about 50 degrees. Called JB (manager) at the Tigard store about possibly returning and exchanging it. He's going to talk to Robert about the fridge and get back to me.
UPDATE 12/17 - so I've called the Tigard store on Monday and Tuesday to follow up since they weren't calling me back. JB said he needed to get in touch with the owners to see what he could do. Apparently the owners are very difficult to get a hold of. On Tuesday JB suggested I call the Portland store since doing an exchange would be difficult, not to mention I don't trust the products that they are selling. Called Portland store Wednesday and Thursday morning. They kept wanting to send the repair guy out, not understanding that we've already gone that route and the fridge still doesn't work. Left a message for George to call back. Last chance...
...(near the end of the day) still no call from George. Called Abe at the Portland store back. Had to give him the same story I did earlier I the day. Told him that I needed to talk to someone who can actually refund me my money. Abe still jerking me around until I mentioned taking this next level. Apparently they may be able to do a refund and pick up the fridge...we'll see...
Kaady Appliances Reviews
This review (and stars) will be updated as the saga continues.
Purchased a nice used refrigerator from the Tigard store on Thursday (12/3) with a 6 month warranty on parts and labor. It was delivered and installed as planned on Saturday (12/5). Delivery guys were nice and professional getting a large fridge through some tight gaps.
Unfortunately after it was installed, 24 hours later it still has not cooled appropriately (thermometer says 65 degrees). I know the fans and compressor are running and the condenser coils are free of dust build up.
Called Tigard store on Sunday (12/6) to request service technician. Service technician (Robert) returned call Monday (12/7) am to set up appointment for Thursday (12/10) around noon, earliest available for my area.
UPDATE 12/10 - Robert arrived as planned around noon on Thursday. He checked out the fridge and the freon was to low. He recharged the freon and it started to blow cold. Within the hour the fridge was at the correct temp. The freezer got down to temp a couple of hours later. As long as there isn't a leak in the system it should be good to go for a while. Got 6 month warranty to wait it out.
UPDATE 12/12 - water started dripping out of the ice/water dispenser. Turns out the ice is melting and the freezer isn't cold anymore, holding about 50 degrees. Called JB (manager) at the Tigard store about possibly returning and exchanging it. He's going to talk to Robert about the fridge and get back to me.
UPDATE 12/17 - so I've called the Tigard store on Monday and Tuesday to follow up since they weren't calling me back. JB said he needed to get in touch with the owners to see what he could do. Apparently the owners are very difficult to get a hold of. On Tuesday JB suggested I call the Portland store since doing an exchange would be difficult, not to mention I don't trust the products that they are selling. Called Portland store Wednesday and Thursday morning. They kept wanting to send the repair guy out, not understanding that we've already gone that route and the fridge still doesn't work. Left a message for George to call back. Last chance...
...(near the end of the day) still no call from George. Called Abe at the Portland store back. Had to give him the same story I did earlier I the day. Told him that I needed to talk to someone who can actually refund me my money. Abe still jerking me around until I mentioned taking this next level. Apparently they may be able to do a refund and pick up the fridge...we'll see...