We purchased a Reclining sectional and extra warranty from Jerome's around June of 2019. Six months after purchase the frame for one of the recliners broke through no fault of our own. We called Jerome's and explained what had happened, they sent out a technician to fix it and he strengthened the frame by adding two small pieces of wood. That repair did not last very long so We call Jerome's again and they sent out another technician who deemed the beck of said recliner to be faulty and ordered a whole new back.
As time went on we notciced the same issue began happening with all of our recliners and decided to utilize the extra insurance to we'd purchased. When I spoke To the corporate manager Silvia about replacing the entire set she refused to assist me with an exchange and told me that all she was able to do for me was send a technician out to patch up the recliners.
In reference to the above captioned chair purchased from Jerome’s telephonically on 5/08/2019, delivered on 5/20/2019 with defects and safety issues reported several times within 3 weeks, Jerome’s representations, basic and advanced warranty’s, customer service, etc. has been different than represented.
I formally notified Jerome’s of the safety issue and problems associated with the chair on June 12, 2019 with Jerome’s leading me to believe that a Jerome’s repair person would be to my home on 6/14/2019. Jerome’s did not call the evening before as represented. Rather a 3rd party contracted service showed up, stayed just a few minutes, took several pictures without our consent or privilege and left without leaving a card, paperwork, etc. This was followed by a voicemail instructing me to call your store but it was routed to your corporate customer service labeling everything “preference.” I take issue that safety and mechanical issues are “preference.” The whole process impresses me as a sham.
In addition, I never received the policy for the extrawarranty/ insurance I paid for.
I had bought into your extensive advertising and sales pitches. I had proposed equitable options on 6/12/ 2019 which were ignored! At this point with insight into what Jerome’s and its artificial customer service, pricing, etc. is actually about, I request the chair be picked up by Jerome’s and I be given either a credit to buy other merchandise or a refund.
I await a written reply from Jerome’s expeditiously in order to avoid buying a replacement for this chair.
CC: Kevin Bligh
Mega Motion, Inc., Exeter, PA
Consumer Financial Protection Bureau
Attorney General, State of California
Attorney General, Pennsylvania
Secretary of State, California
Secretary of State, Pennsylvania
Better Business Bureaus, CA and PA
Consumer Affairs, CA and PA
Disabled American Veterans, Washington, DC
Veterans News Service
‘Mr. Jerome Nevarra
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Mr. Kevin Bligh
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Mr. Jerome Nevarra
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Mega Motion, Inc.
Corporate Offices
182 Susquehana Ave
Exeter, PA 18643-2694
THIS CHAIR IS NOT SUITABLE FOR ANYONE OVER 6 FEET TALL AMONG OTHER THINGS!!!
On 04-29-2018 I went down to Jerome's furniture to look for a couch. I did find one that looked nice but after it was delivered I found it was very hard for me to get down on the couch or to pull myself up from the couch. I am disabled and realized this couch was poorly made for one and it just will not work for me with my condition.
My couch was delivered in the night so called the next morning to explain how uncomfortable the couch was. She did say there were no returns but would make an exception this time and I could go to the store and pick out another couch. When I arrived they told me it would be an additional $99.00 to pick up sofa and another $400.00 on top of that if I wanted to make an exchange. I felt this was very expensive since I already paid over $2000.00 for the couch.
I said I simply would not pay those fees it was not fair to charge someone that much to do a simple exchange. They were not willing to work with me and they just had me drive all the way down there for nothing. I am now stuck with a couch I cannot use unless I want to hurt myself. This is very poor customer service how they treat people. I should be able to exchange one time for a more comfortable couch. I have found many people online who have had bad dealings with Jeromone's Furniture.
I am hoping they will see the error of their ways and do the right thing for me. I am in the middle of moving so need to make the exchange soon. I plan to make a sign and sit out in front of Jerome's to warn other's of their bad practices.
Do not expect any follow up service for their products or their promised insurance. They refuse to return calls and when you have a claim they simply play ping pong with you between Jerome's and Guardian. I recommend you stay away from these people.
I purchased a leather living room set from Jerome's furniture. I also purchased the premium Guardian protection plan in case something happened to the leather like a stain, puncture, rip, etc. I noted a small puncture in one of the seating surfaces. I have no idea how it happened or what caused it. I called Jerome's "Oops" line to make a claim as punctures are expressly covered. Because I could not state definitively how the punchure happened, MY CLAIM WAS DENIED. I could have speculated that I may have been caused by a cat. Since I did not see it happen, it would be pure speculation and I am not in the habit of lying.
Jerome's Furniture Reviews
We purchased a Reclining sectional and extra warranty from Jerome's around June of 2019. Six months after purchase the frame for one of the recliners broke through no fault of our own. We called Jerome's and explained what had happened, they sent out a technician to fix it and he strengthened the frame by adding two small pieces of wood. That repair did not last very long so We call Jerome's again and they sent out another technician who deemed the beck of said recliner to be faulty and ordered a whole new back.
As time went on we notciced the same issue began happening with all of our recliners and decided to utilize the extra insurance to we'd purchased. When I spoke To the corporate manager Silvia about replacing the entire set she refused to assist me with an exchange and told me that all she was able to do for me was send a technician out to patch up the recliners.
In reference to the above captioned chair purchased from Jerome’s telephonically on 5/08/2019, delivered on 5/20/2019 with defects and safety issues reported several times within 3 weeks, Jerome’s representations, basic and advanced warranty’s, customer service, etc. has been different than represented.
I formally notified Jerome’s of the safety issue and problems associated with the chair on June 12, 2019 with Jerome’s leading me to believe that a Jerome’s repair person would be to my home on 6/14/2019. Jerome’s did not call the evening before as represented. Rather a 3rd party contracted service showed up, stayed just a few minutes, took several pictures without our consent or privilege and left without leaving a card, paperwork, etc. This was followed by a voicemail instructing me to call your store but it was routed to your corporate customer service labeling everything “preference.” I take issue that safety and mechanical issues are “preference.” The whole process impresses me as a sham.
In addition, I never received the policy for the extrawarranty/ insurance I paid for.
I had bought into your extensive advertising and sales pitches. I had proposed equitable options on 6/12/ 2019 which were ignored! At this point with insight into what Jerome’s and its artificial customer service, pricing, etc. is actually about, I request the chair be picked up by Jerome’s and I be given either a credit to buy other merchandise or a refund.
I await a written reply from Jerome’s expeditiously in order to avoid buying a replacement for this chair.
CC: Kevin Bligh
Mega Motion, Inc., Exeter, PA
Consumer Financial Protection Bureau
Attorney General, State of California
Attorney General, Pennsylvania
Secretary of State, California
Secretary of State, Pennsylvania
Better Business Bureaus, CA and PA
Consumer Affairs, CA and PA
Disabled American Veterans, Washington, DC
Veterans News Service
‘Mr. Jerome Nevarra
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Mr. Kevin Bligh
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Mr. Jerome Nevarra
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Mega Motion, Inc.
Corporate Offices
182 Susquehana Ave
Exeter, PA 18643-2694
THIS CHAIR IS NOT SUITABLE FOR ANYONE OVER 6 FEET TALL AMONG OTHER THINGS!!!
Mr. Jerome Nevarra
Chairman of The Board
Jereome’s Furniture Warehouse
18850 Hawthorne Blvd
Torrance CA 90504
On 04-29-2018 I went down to Jerome's furniture to look for a couch. I did find one that looked nice but after it was delivered I found it was very hard for me to get down on the couch or to pull myself up from the couch. I am disabled and realized this couch was poorly made for one and it just will not work for me with my condition.
My couch was delivered in the night so called the next morning to explain how uncomfortable the couch was. She did say there were no returns but would make an exception this time and I could go to the store and pick out another couch. When I arrived they told me it would be an additional $99.00 to pick up sofa and another $400.00 on top of that if I wanted to make an exchange. I felt this was very expensive since I already paid over $2000.00 for the couch.
I said I simply would not pay those fees it was not fair to charge someone that much to do a simple exchange. They were not willing to work with me and they just had me drive all the way down there for nothing. I am now stuck with a couch I cannot use unless I want to hurt myself. This is very poor customer service how they treat people. I should be able to exchange one time for a more comfortable couch. I have found many people online who have had bad dealings with Jeromone's Furniture.
I am hoping they will see the error of their ways and do the right thing for me. I am in the middle of moving so need to make the exchange soon. I plan to make a sign and sit out in front of Jerome's to warn other's of their bad practices.
Do not expect any follow up service for their products or their promised insurance. They refuse to return calls and when you have a claim they simply play ping pong with you between Jerome's and Guardian. I recommend you stay away from these people.
I purchased a leather living room set from Jerome's furniture. I also purchased the premium Guardian protection plan in case something happened to the leather like a stain, puncture, rip, etc. I noted a small puncture in one of the seating surfaces. I have no idea how it happened or what caused it. I called Jerome's "Oops" line to make a claim as punctures are expressly covered. Because I could not state definitively how the punchure happened, MY CLAIM WAS DENIED. I could have speculated that I may have been caused by a cat. Since I did not see it happen, it would be pure speculation and I am not in the habit of lying.