They always say "read the fine print". Well in this case its worth noting!
I signed up for the irobot select services which seemed like a great deal given how often the machines break. So for a nominal upfront payment and the lure of $29.00 a month to have a self cleaning robot vaccum its probably a decent deal. When I was unable to maintain my monthly payments my account was forwared to collections for over $1000.00. (The robot doesnt even cost this much) According to iRobot you cannot return the device. You cannot repay the arrears. You can never use the device is now "Bricked", even after you settle the debt in collections.
So? let me get this straight. 1. You put it in your terms and conditions that users cannot mobilize and file a class action lawsuit. (2) Users must seek arbitration (3) I can never use this device again (4) I owe you a predtermined fee which is the remaining months owed from the time the services is cancelled. (Example. I signed for 24 months. I paid for 4 months.) So you're sending me to collections to collect on 20 months of services considered unpaid. (5) I am not allowed to catch up on my payments and reactive the robot.
I'm not a guy who's disgruntled or vengeful. I lost my job and was unable to pay for a couple months. Now I'm being saddled with over $1000+ because i couldnt make the payments on a robot vacuum. I will be filing a notice with the FTC as well to complain of "Deceptive" Business Practices" which should be considered predatory. This value of this robot is NOT compensatory to the amount in collections further devalued by the inablity to ever own it, however being required to pay for it.
iRobot Select Reviews
They always say "read the fine print". Well in this case its worth noting!
I signed up for the irobot select services which seemed like a great deal given how often the machines break. So for a nominal upfront payment and the lure of $29.00 a month to have a self cleaning robot vaccum its probably a decent deal. When I was unable to maintain my monthly payments my account was forwared to collections for over $1000.00. (The robot doesnt even cost this much) According to iRobot you cannot return the device. You cannot repay the arrears. You can never use the device is now "Bricked", even after you settle the debt in collections.
So? let me get this straight. 1. You put it in your terms and conditions that users cannot mobilize and file a class action lawsuit. (2) Users must seek arbitration (3) I can never use this device again (4) I owe you a predtermined fee which is the remaining months owed from the time the services is cancelled. (Example. I signed for 24 months. I paid for 4 months.) So you're sending me to collections to collect on 20 months of services considered unpaid. (5) I am not allowed to catch up on my payments and reactive the robot.
I'm not a guy who's disgruntled or vengeful. I lost my job and was unable to pay for a couple months. Now I'm being saddled with over $1000+ because i couldnt make the payments on a robot vacuum. I will be filing a notice with the FTC as well to complain of "Deceptive" Business Practices" which should be considered predatory. This value of this robot is NOT compensatory to the amount in collections further devalued by the inablity to ever own it, however being required to pay for it.