Invicta did not honor their warranty and accused me of damaging the watch. I did not abuse the watch, but they wanted $79 to repair it. I've had the watch for one year into a 3 year warranty. They returned my watch still broken and this is the second watch I've bought from them.
I asked for proof that showed I damaged the watch and the manager I spoke to said he would email me photos of the disassembled watch which, he says, is standard procedure before they repair every watch. So far I haven't gotten any photos so I'm suspicious of this assertion by this manager.
It's my opinion that Invicta watches are of poor quality. They look great on the outside, which is their selling point, but the working parts are substandard and meant to fail so they can extort money from customers through their repair center. I want my watch fixed or replaced and for Invicta to make quality watches that will last a lifetime if cared for.
I sent invicta watch modle #2643 to W I S C invicta in Sandy Utah in may with payment for repair replacing 1 hand fallen off & replace 1 band leather & pins. After repeated calls to W I S C my last call July 27 2018 for update and having to wait 20 min for answer? Was told 90 days Before repairs to be made? No way to respond to paying customers I will not purchase invicta Ever! Thanks for rip off lesson W I S C Invicta
I purchased four [4] watches from Invicta over the recent few years to have their straps (polyuerthane?) all break close to the lugs. I would therefore assume they use defective materials. They refuse to communicate when I ask for replacements. I filed a complaint with bbb.org burt it was closed since Invicta refused to respond to them.
I ordered a watch from Invicta.com,was exited as i am a disabled veteran and saved all summer for a new swiss watch. I ordered a watch a russian diver. I recieved my watch today and its neither swiss made or new. The watch was scratched and the leather strap worn. I called invicta and complained.
They wanted to issue a refund,then i was hung up on by operator. The term used for this is bait and switch. Invicta watch co. Is deceptive at best in there sales. They hustled this service connected disabled vet but good. The watch i recieved is worth 30 dollars at best...
This company is the worst. I purchased a Reserve Generation II strap watch over a year ago. I realized that the luminecent properties were not working. I sent the watch back to the Hollywood FL headquarters (at my cost both ways)and in turn they sent it back to Switzerland to have it repaired. When I got the watch back, in about 6 months the watch still did not illuminate and one of the hands on the dial was loose and just rotated around the watch. I made another call to the Florida headquarters and the instructed me to return the watch for repairs again at my cost both ways. After another significant amount of time they sent the watch back to me. AGAIN to my surprise the watch was still no functioning as it should (still no glow). At this point I have called to request a replacement watch as directed by both customer service rep. Bruno and Cindy Rogers. I was told that that I could select any watch that was in my credit range for the watch that was defective. I specifically asked should I mail the defective watch back and was instructed not to by both customer reps. I was given an order # for the replacement watch (ORD15346) and Cindy instructed me that the watch would be mailed out and I would receive it within 7 business days. It has been almost 2 weeks and I haven’t received the watch or any correspondence from INVITA. I called this morning and spoke to CINDY Rodgers and was told that I need to mail back the defective watch (AT MY COST AGAIN) before they would mail out the replacement watch. I requested a supervisor and was transferred to Ms. Cindy Nelson. At this time I explained my on going dilemma and she came back with the same response, I HAVE TO PAY AGAIN TO SHIP THIS PIECE OF CRAP BACK. I’ve d**n near paid for this watch just in FED EX fees. Your customer service and your procedures on your DEFECTIVE merchandise are just appalling. Your company should pay for any extra fees incurred when it comes to your below standard equipment. Mr. LALO, I hope you do read this message. It’s directed specifically to you since you’re the head of the Company and you should be held accountable for your customer inconvenience.
Invicta Watch Group Reviews
Invicta did not honor their warranty and accused me of damaging the watch. I did not abuse the watch, but they wanted $79 to repair it. I've had the watch for one year into a 3 year warranty. They returned my watch still broken and this is the second watch I've bought from them.
I asked for proof that showed I damaged the watch and the manager I spoke to said he would email me photos of the disassembled watch which, he says, is standard procedure before they repair every watch. So far I haven't gotten any photos so I'm suspicious of this assertion by this manager.
It's my opinion that Invicta watches are of poor quality. They look great on the outside, which is their selling point, but the working parts are substandard and meant to fail so they can extort money from customers through their repair center. I want my watch fixed or replaced and for Invicta to make quality watches that will last a lifetime if cared for.
I sent invicta watch modle #2643 to W I S C invicta in Sandy Utah in may with payment for repair replacing 1 hand fallen off & replace 1 band leather & pins. After repeated calls to W I S C my last call July 27 2018 for update and having to wait 20 min for answer? Was told 90 days Before repairs to be made? No way to respond to paying customers I will not purchase invicta Ever! Thanks for rip off lesson W I S C Invicta
I purchased four [4] watches from Invicta over the recent few years to have their straps (polyuerthane?) all break close to the lugs. I would therefore assume they use defective materials. They refuse to communicate when I ask for replacements. I filed a complaint with bbb.org burt it was closed since Invicta refused to respond to them.
I ordered a watch from Invicta.com,was exited as i am a disabled veteran and saved all summer for a new swiss watch. I ordered a watch a russian diver. I recieved my watch today and its neither swiss made or new. The watch was scratched and the leather strap worn. I called invicta and complained.
They wanted to issue a refund,then i was hung up on by operator. The term used for this is bait and switch. Invicta watch co. Is deceptive at best in there sales. They hustled this service connected disabled vet but good. The watch i recieved is worth 30 dollars at best...
This company is the worst. I purchased a Reserve Generation II strap watch over a year ago. I realized that the luminecent properties were not working. I sent the watch back to the Hollywood FL headquarters (at my cost both ways)and in turn they sent it back to Switzerland to have it repaired. When I got the watch back, in about 6 months the watch still did not illuminate and one of the hands on the dial was loose and just rotated around the watch. I made another call to the Florida headquarters and the instructed me to return the watch for repairs again at my cost both ways. After another significant amount of time they sent the watch back to me. AGAIN to my surprise the watch was still no functioning as it should (still no glow). At this point I have called to request a replacement watch as directed by both customer service rep. Bruno and Cindy Rogers. I was told that that I could select any watch that was in my credit range for the watch that was defective. I specifically asked should I mail the defective watch back and was instructed not to by both customer reps. I was given an order # for the replacement watch (ORD15346) and Cindy instructed me that the watch would be mailed out and I would receive it within 7 business days. It has been almost 2 weeks and I haven’t received the watch or any correspondence from INVITA. I called this morning and spoke to CINDY Rodgers and was told that I need to mail back the defective watch (AT MY COST AGAIN) before they would mail out the replacement watch. I requested a supervisor and was transferred to Ms. Cindy Nelson. At this time I explained my on going dilemma and she came back with the same response, I HAVE TO PAY AGAIN TO SHIP THIS PIECE OF CRAP BACK. I’ve d**n near paid for this watch just in FED EX fees. Your customer service and your procedures on your DEFECTIVE merchandise are just appalling. Your company should pay for any extra fees incurred when it comes to your below standard equipment. Mr. LALO, I hope you do read this message. It’s directed specifically to you since you’re the head of the Company and you should be held accountable for your customer inconvenience.