As an Instacart shopper, I was instructed to use my own form of payment for an order at a wholesale club and that I would be reimbursed afterward. This was April 1st, and they already refused to refund me what I spent. It's a huge step backward seeing as how I was doing this to make money - not lose money. $151.23 lost
If you want to know what Instacart thinks of its customers read what happened to me.
On 1/31/2023 at about 3am, I woke up from sleep to discover I had gotten an email notification from Instacart that a new address had been added to my account. I log into my Instacart account to find a new California address had been added to my account. Over the next few minutes, two more notifications of this same type appear in my email inbox along with a notification that they have received my order. I log into my account and see the order is being delivered to the new Carmichael California address (I live in Louisiana some 1800 miles away). About that time, I get a notification the shopper was on his way to deliver the order. According to google maps, the store was only 3 minutes from the delivery address. I click on the Instacart link to chat with the shopper so I could inform him that the order was fraudulent. He completely ignored my pleas to stop delivery of the fraudulent order and call the police. Instead, he delivered the order to the person who hacked my account and was awarded a $50 tip from the hacker. All of the charges including the $50 tip were all being charged to my credit card on file with Instacart.
About this time, I get fraud alert from my credit card provider stating someone was attempting to charge $120 on Instacart.
I tried to log back into my Instacart account so I could start deleting information but my password wasn’t recognized. The hacker had apparently changed my password. When I went to the Instacart app the recover a forgotten password the app only would allow me to set up a new account using my email address. Apparently, my old account has a new email address and had been taken over by the hacker with all my information.
I tried to file complaint with Instacart but I got no acknowledgement that they have received my complaint. So, I tried it again and again no response. I used the fakebook messenger to lodge a complaint and I was basically told by the company representative that monitors the Instacart Facebook page to stop complaining as Trust and Safety will respond eventually. A week later, I still have gotten no response from the Trust and Safety team so I lodge a BBB complaint. The sad thing is after I filed the BBB complaint, Instacart quickly answered the BBB complaint claiming they sent me an email, yet I never got one. I finally get an email from the Instacart representative who responded to the BBB complaint. I email them all of my evidence yet I never heard anything back. I continue to get the daily SPAM email from Instacart offering free delivery on my next order but nothing from Instacart’s so called “Trust and Safety”.
I have a copy of the delivery receipt and a screen shot of the address the fraudulent order was delivered to. I know who the Instacart shopper was yet Instacart doesn't seem interested in investigating this obvious theft. They never made any effort to refund me for the fraudulent charges nor even acknowledge the theft had taken place. Thanks to the foot dragging and general incompetence on the part of Instacart I’m sure the thief is feeling quite safe knowing he got away with this fraud. Needlessly I have disputed all the fraudulent charges with my credit card company.
In conclusion I feel Instacart doesn't care about its customers and its platform is not secure. I have deleted the app and I strongly advise everyone else to do the same.
Instacart fulfills orders for grocery orders for multiple companies. I have tried twice to order groceries to be delivered on varioius sites after having been told by Instacart via chat how to make sure my EBT card is accepted. In each instance, my EBT card was not accepted. I even spoke via chat to someone at one of the stores they service. That store thinks that they are accepting EBT on their site also. I can only assume they are being decieved by Instacart and have not checked. I wonder if it's some sort of a crime to state you accept EBT and have no mechanism to accept it. At one point I was told they'd take money from my EBT which I had put into the system and they billed my checking account instead.
On 12/4/2022, I placed an order via Instacart for groceries from Wegman's. Instacart claims the groceries were delivered but they were not.
The groceries were most likely delivered to the wrong address as this has happened several times. In the past they send out a new order, refund or give me a credit. This time they are treating me like a thief.
I have never had so much as a speeding ticket in my 61 years of living but they want to treat me like a common thief.
The ironic part is I live in public housing so there is a lot of stealing that happens here (especially during this Christmas season) but I'm disabled and cannot leave my home to be one of those thieves (if I wanted to be).
I have begged Instacart to ask for my ID, to call me so I can step outside so they will find me but they refuse to do that. It would seem they would rather deliver the groceries to the wrong people and call me the thief.
How do I know they didn't deliver the groceries to me and then someone stole them? Because I sat here, waiting for them and they never arrived.
I used the online shopping site Instacart. My husband and I both went over everything finished and sent the order in. this is the second time I used this site I forgave them last time for the same mistake. I received texts saying they had to replace items but they never gave me a chance to ok.
She was already checked out when I replied. When the items did finally arrive, not only 50 percent of them were missing, I paid nearly 60 dollars for items that should not have cost that much. When I located the site and issued a problem, they played dumb and pretended they never "had an order" with the email I had.
Mind you again, my husband was there too when I put everything in. After a few minutes basically talking to a rude brick wall, I abruptly told them not only will I not use the site again I will prompt my friends and family to as well.
I spent over an hour shopping for a friend in the hospital on so called "insta-Cart". I entered all CC info, personal info and they immediately cancelled my order!!! No reason- no validation-no explanation. I called customer service three times and not one person spoke clear english nor could answer any of my questions. They all proceeded to argue with me and told me the safety team sent an me an email.
The email was a request for a full scan of my credit/debit Card with other personal information. I have placed other orders with instacart and was never asked any personal information as This nor was my first order cancelled. I believe i was hi jacked to a different site and asked for my CC picture for fraud purposes.
I have never been asked these things prior and no number for the safety team they said... very very strange. Please beware of this fraud- I had identity theft this past year, they are criminals!
In December 2021, my disagreement with Instacart began prior to Christmas. I found myself, a 69-year old disabled woman, in an unexpected position. I was not able to get out and run my own errands and thought I would try online order and delivery services. The very first order, an Instacart employee entered a "hold" on my Redstone Federal Credit Union Visa account. Instacart could not reverse their aggressive action. Needing the grocery items, I knew I had not choice but to use my Redstone Federal Credit Union Debit card (REDFCU).
The bottom line is this, Instacart has made a confusing mess on transaction history, REDFCU has already reinstated funds to my checking account, and is pursuing additional reversals as of today. What I specifically noted was the fact that Instacart's charges did not go through the "pending" transaction period, the charges suddenly appeared and funds were immediately withdraw from my checking account.
I experiened the same type of problem on my Discover account. On just one store order, Instacart entered a temporary pending charge of $165.00, then that charge was reversed (-$165.00); a charge of 135.00 was entered, then that charged was reversed (-$135.00); the charge of $130.00 was entered, then that charge was reversed (-130.00). Finally, a charge of $12.41 and $135.00 was entered but posted more rapidly then I expected. Those two (2) charges are now in dispute. The actual store receipt did not match Instacart's forced online store receipt. On another store order Instacart fast-forwarded a charge of $107.46. Again, the store receipt did not match Instacart's forced online receipt. I use the word "forced" because Instacart and their employee deliverers refused to provide me with a store receipt, citing that was Instacart's rules.
On one order, Instacart eliminated text messaging with the "Shopper", which I found out later they were told that I did not want to be contacted. On the following order, I inadvertently found the shopper messaging on Instacart's app. This order had instructions on every single item to "Refund original item, no replacements." With the ongoing online messaging this shopper was replacing items with something I absolutely did not want. When I messaged back to stop, do not replace that item, messaging service was cut off.
Suddenly, these shoppers were in my driveway getting ready to bring me the groceries. I called out to them to stop, I am refusing the delivery. When they refused to comply, I ordered them to get off of my property. When they refused to comply with that request, I threatened to call the Sheriff's department. The older woman said, "oh yeah," took out her phone and began filming our interaction. I eventually took possession of the store receipt, after a copy was made on the other woman's phone.
Before I could scan the store receipt into my computer, they unloaded three (3) heavy boxes of groceries on the ground furthest away from the entrance to my disability ramp. Finally, the one shopper brought the boxes to my door and set them inside but just moving them to make room for the others caused me considerable pain. Before they left my driveway, they continued to video tape me when I went back out to ask why they did this to me. I was crying and told them that that hurt me. She just continued video taping until they pulled out of my driveway.
Simply put, I am a 69 year old disabled woman and was not up to running around town to purchase everything I needed for Christmas. I tried to order from my local stores, but Instacart is the company they use for deliveries. Instacart entered a "hold" on my credit card, which could only be lifted by my financial institution and they are not open on the weekends. Whether or not they knew what that hold would do, I cannot say for sure. To get what I needed, I was forced to use my debit card which has now been cancelled and had to be replaced to stop charges Instacart had no right to process. Instacart entered "Pending" transactions for an excessive amount of money on both my credit card and my debit card.
Instacart did not allow the shoppers to give me the receipts from the stores where the items were purchased, they want you to look at your receipt on their website. This is not what I wanted, especially when one of the shoppers did provide a receipt with my groceries. I do not know how much money they robbed, but my financial institution reimbursed $50.64. With my debit card now out there, other charges appeared on my transaction statement, these charges were also reversed on my behalf.
I never want to use Instacart again, but who else is going to do the deliveries. The stores are doing business with Instacart and can not do anything if Instacart does not do the right thing. Instacart has complaints for withholding tips from the shoppers without explanation; taking payment from customer accounts but not delivering the items; delivering items that were not ordered; do not resolve customer or employee's issues; etc.
If you are thinking of working for Instacart, DON'T. They will take tips away for no reason. They claim the customers are doing it but I feel they are so they don't have to pay us. The chat rooms are useless as well. Instacart is only out to make money and only use the people who work for them.
This service says it will deliver food (groceries) within a day or less of payment, you select the items from the website links they provide, then pick a delivery time 'window'. In their 'payment' section they include a pre calculated 'tip' which you can manually change but it appears automatically. The problem is you pay them and the delivery never happens.
As each of their provideded 'windows' arrives and passes they send 'text' messages telling you a new time or even the next day. Calling their help line gets you many appologies and promises that the issue will be resolved, but for 5 days now it has not, on a one day order (of $155)
I worked shopping for instacart. I worked for instacart over two weeks delivered many orders expected to be paid over $450 got $0. After I tried to talk to a instcart I was refered to a helpline, not in service. 1888 -- 247-7822 . Try it it has been used for over 10 months to confuse those who have been robbed. Then I got a hold of another rep who said I was owed 92 dollars !!! But I could only recieve it from requesting it thru th App. I tried to make sence of that to no avail.
The problem here is Instacart robs thousands of workers worldwide . The government is baffled and do not give a f**k. No recourse is to be had by the victums. So I am writing this complaint to WARN YOU OF THIS HIGH TECH THIEF operation. The world wide web is full of deciept fraud and exploitation.
Instacart This letter is a warning to all people who are considering working for instant don't!!! The business doesn't support their employees who are wrongfully accused of stealing from a client. I was accused of stealing from a client by Instacart, even though I had picture proof to prove that all the groceries were indeed delivered to that customer.
No matter if you prove to Instacart that you're indeed innocent of the accusations that the client is making against you, you'll still lose access to your account. Beware, future employees. If you are an independent contractor of Instacart who has faced accusations of such, please contact the board of labor or any other agencies to have your matter resolved.
THINK TWICE BEFORE SIGNING UP AS A SHOPPER. INSTACART IS A HUGE SCAM. At the beginning, you will do well and make a lot of money but after a few GOOD checks they will change your location to shop at to where it is very far away. The CHAT ROOMS for help are a SCAM too. They don't DO ANYTHING TO HELP! Also BOTS are taking over batches and Instacart won't do anything to stop them.
Instacart is a rip off scam modern robbery company. They charged me over $30 extra for a $55 order! Then, I reported the issue in their terrible user unfriendly website. It took them a while to put $24 back as credit into my Instacart account for future purchases. I didn't want to accept that because first, it was ~$6 less than what I had lost and second, I was not happy with their service, so I didn't want to make a future order on their website.
So, I reported the issue again, and it took them days to do nothing. Did I call? Yes, but they would not answer the calls because of too much call load during coronavirus chaos. I eventually found a chat option and chatted with someone and told them I want my money back into my bank account not Instacart account. They told me OK! we have issued the refund and wait for 5-10 days for receiving your money!
After 11 days, I called them and said I have not gotten any money back in my bank account, and now they tell me that they cannot issue a refund in my bank account because it has been more than two weeks from the purchase, and their system does not allow them to do it. The agents are all foreigners with thick accent, they claim that they hold the highest customer service levels, and they are not able to connect me to their manager/supervisor/financial office. Really?! At the first place, I did not want them to take money out of my account. Then, it is not my problem that their system is poorly designed.
Also, what kinda high level customer service is this that they cannot connect me to any any any decision making staff in their company. I am really disappointed and frustrated with their service, and I am going to copy this review in any consumer report website that I can find even if they refund me right now! I spent just three hours right now on the phone waiting to be referred to somebody or being taken care of, but nothing I achieved rather than frustration, headache, and disappointment. This is a rip off, scam, 100% Indian based customer service company. Imagine how many people are ripped off by a few dollars and they don't even bother to complain, or they are very old to even notice, or they don't want to miss on of their very few chances of online shopping in this coronavirus chaos.
For the first time ever, I ordered groceries from Ralphs Groceries in Lakewood but when I received it, I only got some of the items I had ordered although my credit card ws charged for the entire amount
I called Ralphs and after spending several frustrting minues, I was told that I needed to call Instacart since that's who delivers the food.
I called Instacart last night and was greeted with a message which said the wait time was 59 minutes! I held for more than an hour and no one came on.
This morning, I called before 7 AM our time and got the same messagee which makes me think that no matter what day or time you call, you'll get that message.
I'm trying to call the credit card company and dispute the charge although the charge went through Ralphs.
I'm also going to call Ralphs and suggest they find another food delivery service. One that delivers what you order and one that you can actually reach.
This is very straightforward: upon logging in, a banner for the store I was shopping (Acme Markets) said I have free delivery today. OK, fine. Picked out a cart totaling the minimum for free delivery, moved to checkout. Oh, surprise! Line item for "delivery" says FREE, line item for "service fee" says $2.00.
Also showed a line item for "tip" which was prefilled to $2.00, changeable if desired (which I would have set to zero - I don't "tip" until after served, when my groceries arrive unbroken/unspoiled/on time.) I am not interested in the fact that their lawyers may have advised them that a service fee can mean something different than a delivery charge.
The delivery IS the service, so I call BS on Instacart. Moral of the story (it's an old one) - if something seems too good to be true, it probably is. Oh...yes...almost forgot: most of the items listed for the store have their prices increased SIGNIFICANTLY, no doubt to cover the "free" delivery - example Entenmann's Danish Twist, 15 oz., sells in the store all day long for like $6, priced at $8+ on Instacart.
Instacart's job is to give people who want to work false hope. If you sign up, and pass a background test they won't give you any work. I would never use them to deliver groceries after how they treat people-period.
I've ordered food from RALPHS through the company KROGER to be delivered by INSTACART.
they brought me the wrong order 5 time in a row, often bringing me food I didn't order and leaving out up to 6 items that I did order. They DO NOT fix this by bringing the right food but rather they offer you a refund which takes up 10 days to get. So if you're cooking dinner and you need the order to be right DON'T DEPEND on this worthless service.
THIS COMPANY IS ABSOLUTELY USELESS !
THEY MESS UP YOUR ORDER MORE OFTEN THEN THEY GET IT RIGHT !
THEY ARE USELESS TO HELP AFTER YOU PAY FOR THE SERVICE THAT THEY NEVER GET RIGHT !
I had placed an order for myself on 12/12 and the bill was for $35.85 assumed that by using the email link to Instacart I would get a discount of $10.00 which I did not get. Plus my bank sent me an email with fraud detection on my account and they declined a $45.00 charge from your company
12/12/2019 INSTACART SAN FRANCISCO,CA $45.00 Declined
I’m had also sent the link to friends as I was told I would get $10.00 for each person who ordered.
My son came to visit and said I probably did something wrong. He followed the link and placed an order to be picked up between 2-3. Here is a copy of his receipt no $10 off. I did not get anything for him placing an order so now we are out $30.00 between the two of us and Wells Fargo is doing a check for fraud.
I don’t know whether this is a new app and you are working out the bugs, or trying to get data from all the emails everyone is entering. I’ve told all my people NOT to use the link. Very disappointed. Plus when you go to click on the all done it won’t do anything
On the email where it says have an issue click it and it sends you to FoodLion home page so you can start shopping
Went to Hy-Vee's website and did a search for an item. The item popped up at
a good price. I ordered $31.92 of this item. I started getting responses from InstaCart as they will be delivering and sent me the charges of Tip, Service fee and tax totaling $37.00.
They delivered it on time and the young lady was very polite. I took the two sacks into the house. A day or so later as I was putting the last sack away, I found the receipt inside for $52.00. I went right to Hy-Vee to complain. They said they never heard of Instacart and had no working relationship with them.
Emailed Instacart and of course it's not their fault their advertising for HY-Vee wasn't the same as the store here. RIPOFF....It's NOT their fault. Hy-Vee delivers free themselves and I thought that is what I was ordering and being delivered from.
Folks, order only from https://www.hy-vee.com/grocery/ to get free delivery from the store...
I'm writing to inform you about the New On Demand Only in Las Vegas. Let me start by saying that I have worked for Instacart for going on two yrs now. When I started there was just a little over 300 shoppers in Las Vegas. Now it is over 600 and growing!!
Vegas is not a big enough market for that many shoppers!! Implement a waiting list for new hires. The valley is saturated already. Secondly, I speak for the many shoppers who like myself have busted our backs working 60+ hrs a week for a yr or more to make sure we had early access.
Now not only has our pay been cut drastically but now with On Demand we now have to fight with the new shoppers to even get an order at all! We don't even have time to see what the order is because it's gone!! This is just another stab in our backs by Instacart!!! We want our hours back and our wages!!
Instacart workers will be striking Nov 3rd Nationwide!
I've recieved 8 different orders from this company, and have had great success. Today, I was treated with hostility at my front door from one of there representatives. I was told that a woman should have been at my door, by the name of Kierre.
A man came to my door and acted very hostile. I spoke to customer service there and they did not care about handling the situation. I was literally told that this Kierre person was supposed to be a woman (not the man that I dealt with), shortly after I spoke to a supervisor and they did not care to handle the situation.
They just went into PR mode. There are so many more better options than this place.
I am really upset because I wanted to work for Instacart and when I applied, I was told I was rejected for no reason. I have a great driving record and work history. There is no reason why they should reject me. I feel this company is a scam and they discriminate against people for no reason.
2/1/18 I prepare my order and submit my order. My credit card was denied. My bank thought this was a fraud charge, I notified bank that yes in fact the charge was mine. The order total was over $220.70.
My bank had every right to decline the charge. My bank was just being cautious.
Instacart didn't know what to do on their end to resolve the matter. It took me over 19 hours of struggling on their site to get my order created.
When a company is in business accepting credit cards they will encounter issues. It is the company's responsbility to handle these issues.
Instacart wanted me to close my account and open a new one with a new credit card. I have only one card.
The problem lingered on and on until I ask them what i should do. Close the account or wait til their system accepts my card.
The Fraud division at my bank was waiitng for Instacart to try sgsin. No sttempts.
Is it my obligation to figure all of this out.
Funds are in que; but no cooperation from Instacart.
Their server is down or some other excuse.
My bank waiting for the charge to go through from Instacart, but they refused to assist me.
I iunfortunately now am a shut-in. I can no longer walk on pavement or cement. If I continue to my knees will not last. I cannot afford any falls.
I was dependent on Instacart to be able on a bi-weekly basis deliver my groceries.
Now I will be forced to hire a private individual to do this. The costs will be extreme.
Bought a $150 unlimited delivery membership that was good for one year.
Had 11 months left on my membership. Sent email to [email protected] and complained that Target is no longer available so my membership is not as useful & would like a credit (since I only get stuff from Target & Whole Foods).
Rather than teling me what they can or can't do, the customer service rep just CANCELS my membership WITHOUT MY AUTHORIZATION! When I call & talk to a manager and ask them to reinstate my membership since I never canceled it, they claim they can’t since their system doesn't allow this. They tell me my only option is to spend another $150 for a brand new 12 month membership and my previous 11 months is just gone! They stole my money and are the most deceiptful, unethical and deceptive company I've ever dealt with.
While instacart says that it wants to be a great place for this shoppers is totally the opposite. From the hiring day instacart message is "be fast or you will be out" then they throw you into shopping. Yes you can train yourself to quickly identify the items and their location and walk at fast speed. However, you have no control of the deli counter or the cash registers timing. Moreover, you have no control of the produce available. If the bell peppers are large you will be punished because the extra weight. If the bell peppers are in poor condition you will. Be also penalizad as well. What about if you avoid the vegetable at all? You also get punished by "miss Item." Many times I go to pay with instacard credit card and it does not go through. This is the punishment for the situations out of control I just mentioned. Then if the customer gets the items you struggle to put together and gives you a tip. Instacart keeps a whopping 80 percent. What a ripoff.
Instacart Reviews
As an Instacart shopper, I was instructed to use my own form of payment for an order at a wholesale club and that I would be reimbursed afterward. This was April 1st, and they already refused to refund me what I spent. It's a huge step backward seeing as how I was doing this to make money - not lose money. $151.23 lost
If you want to know what Instacart thinks of its customers read what happened to me.
On 1/31/2023 at about 3am, I woke up from sleep to discover I had gotten an email notification from Instacart that a new address had been added to my account. I log into my Instacart account to find a new California address had been added to my account. Over the next few minutes, two more notifications of this same type appear in my email inbox along with a notification that they have received my order. I log into my account and see the order is being delivered to the new Carmichael California address (I live in Louisiana some 1800 miles away). About that time, I get a notification the shopper was on his way to deliver the order. According to google maps, the store was only 3 minutes from the delivery address. I click on the Instacart link to chat with the shopper so I could inform him that the order was fraudulent. He completely ignored my pleas to stop delivery of the fraudulent order and call the police. Instead, he delivered the order to the person who hacked my account and was awarded a $50 tip from the hacker. All of the charges including the $50 tip were all being charged to my credit card on file with Instacart.
About this time, I get fraud alert from my credit card provider stating someone was attempting to charge $120 on Instacart.
I tried to log back into my Instacart account so I could start deleting information but my password wasn’t recognized. The hacker had apparently changed my password. When I went to the Instacart app the recover a forgotten password the app only would allow me to set up a new account using my email address. Apparently, my old account has a new email address and had been taken over by the hacker with all my information.
I tried to file complaint with Instacart but I got no acknowledgement that they have received my complaint. So, I tried it again and again no response. I used the fakebook messenger to lodge a complaint and I was basically told by the company representative that monitors the Instacart Facebook page to stop complaining as Trust and Safety will respond eventually. A week later, I still have gotten no response from the Trust and Safety team so I lodge a BBB complaint. The sad thing is after I filed the BBB complaint, Instacart quickly answered the BBB complaint claiming they sent me an email, yet I never got one. I finally get an email from the Instacart representative who responded to the BBB complaint. I email them all of my evidence yet I never heard anything back. I continue to get the daily SPAM email from Instacart offering free delivery on my next order but nothing from Instacart’s so called “Trust and Safety”.
I have a copy of the delivery receipt and a screen shot of the address the fraudulent order was delivered to. I know who the Instacart shopper was yet Instacart doesn't seem interested in investigating this obvious theft. They never made any effort to refund me for the fraudulent charges nor even acknowledge the theft had taken place. Thanks to the foot dragging and general incompetence on the part of Instacart I’m sure the thief is feeling quite safe knowing he got away with this fraud. Needlessly I have disputed all the fraudulent charges with my credit card company.
In conclusion I feel Instacart doesn't care about its customers and its platform is not secure. I have deleted the app and I strongly advise everyone else to do the same.
Instacart fulfills orders for grocery orders for multiple companies. I have tried twice to order groceries to be delivered on varioius sites after having been told by Instacart via chat how to make sure my EBT card is accepted. In each instance, my EBT card was not accepted. I even spoke via chat to someone at one of the stores they service. That store thinks that they are accepting EBT on their site also. I can only assume they are being decieved by Instacart and have not checked. I wonder if it's some sort of a crime to state you accept EBT and have no mechanism to accept it. At one point I was told they'd take money from my EBT which I had put into the system and they billed my checking account instead.
On 12/4/2022, I placed an order via Instacart for groceries from Wegman's. Instacart claims the groceries were delivered but they were not.
The groceries were most likely delivered to the wrong address as this has happened several times. In the past they send out a new order, refund or give me a credit. This time they are treating me like a thief.
I have never had so much as a speeding ticket in my 61 years of living but they want to treat me like a common thief.
The ironic part is I live in public housing so there is a lot of stealing that happens here (especially during this Christmas season) but I'm disabled and cannot leave my home to be one of those thieves (if I wanted to be).
I have begged Instacart to ask for my ID, to call me so I can step outside so they will find me but they refuse to do that. It would seem they would rather deliver the groceries to the wrong people and call me the thief.
How do I know they didn't deliver the groceries to me and then someone stole them? Because I sat here, waiting for them and they never arrived.
I used the online shopping site Instacart. My husband and I both went over everything finished and sent the order in. this is the second time I used this site I forgave them last time for the same mistake. I received texts saying they had to replace items but they never gave me a chance to ok.
She was already checked out when I replied. When the items did finally arrive, not only 50 percent of them were missing, I paid nearly 60 dollars for items that should not have cost that much. When I located the site and issued a problem, they played dumb and pretended they never "had an order" with the email I had.
Mind you again, my husband was there too when I put everything in. After a few minutes basically talking to a rude brick wall, I abruptly told them not only will I not use the site again I will prompt my friends and family to as well.
I spent over an hour shopping for a friend in the hospital on so called "insta-Cart". I entered all CC info, personal info and they immediately cancelled my order!!! No reason- no validation-no explanation. I called customer service three times and not one person spoke clear english nor could answer any of my questions. They all proceeded to argue with me and told me the safety team sent an me an email.
The email was a request for a full scan of my credit/debit Card with other personal information. I have placed other orders with instacart and was never asked any personal information as This nor was my first order cancelled. I believe i was hi jacked to a different site and asked for my CC picture for fraud purposes.
I have never been asked these things prior and no number for the safety team they said... very very strange. Please beware of this fraud- I had identity theft this past year, they are criminals!
In December 2021, my disagreement with Instacart began prior to Christmas. I found myself, a 69-year old disabled woman, in an unexpected position. I was not able to get out and run my own errands and thought I would try online order and delivery services. The very first order, an Instacart employee entered a "hold" on my Redstone Federal Credit Union Visa account. Instacart could not reverse their aggressive action. Needing the grocery items, I knew I had not choice but to use my Redstone Federal Credit Union Debit card (REDFCU).
The bottom line is this, Instacart has made a confusing mess on transaction history, REDFCU has already reinstated funds to my checking account, and is pursuing additional reversals as of today. What I specifically noted was the fact that Instacart's charges did not go through the "pending" transaction period, the charges suddenly appeared and funds were immediately withdraw from my checking account.
I experiened the same type of problem on my Discover account. On just one store order, Instacart entered a temporary pending charge of $165.00, then that charge was reversed (-$165.00); a charge of 135.00 was entered, then that charged was reversed (-$135.00); the charge of $130.00 was entered, then that charge was reversed (-130.00). Finally, a charge of $12.41 and $135.00 was entered but posted more rapidly then I expected. Those two (2) charges are now in dispute. The actual store receipt did not match Instacart's forced online store receipt. On another store order Instacart fast-forwarded a charge of $107.46. Again, the store receipt did not match Instacart's forced online receipt. I use the word "forced" because Instacart and their employee deliverers refused to provide me with a store receipt, citing that was Instacart's rules.
On one order, Instacart eliminated text messaging with the "Shopper", which I found out later they were told that I did not want to be contacted. On the following order, I inadvertently found the shopper messaging on Instacart's app. This order had instructions on every single item to "Refund original item, no replacements." With the ongoing online messaging this shopper was replacing items with something I absolutely did not want. When I messaged back to stop, do not replace that item, messaging service was cut off.
Suddenly, these shoppers were in my driveway getting ready to bring me the groceries. I called out to them to stop, I am refusing the delivery. When they refused to comply, I ordered them to get off of my property. When they refused to comply with that request, I threatened to call the Sheriff's department. The older woman said, "oh yeah," took out her phone and began filming our interaction. I eventually took possession of the store receipt, after a copy was made on the other woman's phone.
Before I could scan the store receipt into my computer, they unloaded three (3) heavy boxes of groceries on the ground furthest away from the entrance to my disability ramp. Finally, the one shopper brought the boxes to my door and set them inside but just moving them to make room for the others caused me considerable pain. Before they left my driveway, they continued to video tape me when I went back out to ask why they did this to me. I was crying and told them that that hurt me. She just continued video taping until they pulled out of my driveway.
Simply put, I am a 69 year old disabled woman and was not up to running around town to purchase everything I needed for Christmas. I tried to order from my local stores, but Instacart is the company they use for deliveries. Instacart entered a "hold" on my credit card, which could only be lifted by my financial institution and they are not open on the weekends. Whether or not they knew what that hold would do, I cannot say for sure. To get what I needed, I was forced to use my debit card which has now been cancelled and had to be replaced to stop charges Instacart had no right to process. Instacart entered "Pending" transactions for an excessive amount of money on both my credit card and my debit card.
Instacart did not allow the shoppers to give me the receipts from the stores where the items were purchased, they want you to look at your receipt on their website. This is not what I wanted, especially when one of the shoppers did provide a receipt with my groceries. I do not know how much money they robbed, but my financial institution reimbursed $50.64. With my debit card now out there, other charges appeared on my transaction statement, these charges were also reversed on my behalf.
I never want to use Instacart again, but who else is going to do the deliveries. The stores are doing business with Instacart and can not do anything if Instacart does not do the right thing. Instacart has complaints for withholding tips from the shoppers without explanation; taking payment from customer accounts but not delivering the items; delivering items that were not ordered; do not resolve customer or employee's issues; etc.
If you are thinking of working for Instacart, DON'T. They will take tips away for no reason. They claim the customers are doing it but I feel they are so they don't have to pay us. The chat rooms are useless as well. Instacart is only out to make money and only use the people who work for them.
This service says it will deliver food (groceries) within a day or less of payment, you select the items from the website links they provide, then pick a delivery time 'window'. In their 'payment' section they include a pre calculated 'tip' which you can manually change but it appears automatically. The problem is you pay them and the delivery never happens.
As each of their provideded 'windows' arrives and passes they send 'text' messages telling you a new time or even the next day. Calling their help line gets you many appologies and promises that the issue will be resolved, but for 5 days now it has not, on a one day order (of $155)
I worked shopping for instacart. I worked for instacart over two weeks delivered many orders expected to be paid over $450 got $0. After I tried to talk to a instcart I was refered to a helpline, not in service. 1888 -- 247-7822 . Try it it has been used for over 10 months to confuse those who have been robbed. Then I got a hold of another rep who said I was owed 92 dollars !!! But I could only recieve it from requesting it thru th App. I tried to make sence of that to no avail.
The problem here is Instacart robs thousands of workers worldwide . The government is baffled and do not give a f**k. No recourse is to be had by the victums. So I am writing this complaint to WARN YOU OF THIS HIGH TECH THIEF operation. The world wide web is full of deciept fraud and exploitation.
Instacart This letter is a warning to all people who are considering working for instant don't!!! The business doesn't support their employees who are wrongfully accused of stealing from a client. I was accused of stealing from a client by Instacart, even though I had picture proof to prove that all the groceries were indeed delivered to that customer.
No matter if you prove to Instacart that you're indeed innocent of the accusations that the client is making against you, you'll still lose access to your account. Beware, future employees. If you are an independent contractor of Instacart who has faced accusations of such, please contact the board of labor or any other agencies to have your matter resolved.
THINK TWICE BEFORE SIGNING UP AS A SHOPPER. INSTACART IS A HUGE SCAM. At the beginning, you will do well and make a lot of money but after a few GOOD checks they will change your location to shop at to where it is very far away. The CHAT ROOMS for help are a SCAM too. They don't DO ANYTHING TO HELP! Also BOTS are taking over batches and Instacart won't do anything to stop them.
Instacart is a rip off scam modern robbery company. They charged me over $30 extra for a $55 order! Then, I reported the issue in their terrible user unfriendly website. It took them a while to put $24 back as credit into my Instacart account for future purchases. I didn't want to accept that because first, it was ~$6 less than what I had lost and second, I was not happy with their service, so I didn't want to make a future order on their website.
So, I reported the issue again, and it took them days to do nothing. Did I call? Yes, but they would not answer the calls because of too much call load during coronavirus chaos. I eventually found a chat option and chatted with someone and told them I want my money back into my bank account not Instacart account. They told me OK! we have issued the refund and wait for 5-10 days for receiving your money!
After 11 days, I called them and said I have not gotten any money back in my bank account, and now they tell me that they cannot issue a refund in my bank account because it has been more than two weeks from the purchase, and their system does not allow them to do it. The agents are all foreigners with thick accent, they claim that they hold the highest customer service levels, and they are not able to connect me to their manager/supervisor/financial office. Really?! At the first place, I did not want them to take money out of my account. Then, it is not my problem that their system is poorly designed.
Also, what kinda high level customer service is this that they cannot connect me to any any any decision making staff in their company. I am really disappointed and frustrated with their service, and I am going to copy this review in any consumer report website that I can find even if they refund me right now! I spent just three hours right now on the phone waiting to be referred to somebody or being taken care of, but nothing I achieved rather than frustration, headache, and disappointment. This is a rip off, scam, 100% Indian based customer service company. Imagine how many people are ripped off by a few dollars and they don't even bother to complain, or they are very old to even notice, or they don't want to miss on of their very few chances of online shopping in this coronavirus chaos.
For the first time ever, I ordered groceries from Ralphs Groceries in Lakewood but when I received it, I only got some of the items I had ordered although my credit card ws charged for the entire amount
I called Ralphs and after spending several frustrting minues, I was told that I needed to call Instacart since that's who delivers the food.
I called Instacart last night and was greeted with a message which said the wait time was 59 minutes! I held for more than an hour and no one came on.
This morning, I called before 7 AM our time and got the same messagee which makes me think that no matter what day or time you call, you'll get that message.
I'm trying to call the credit card company and dispute the charge although the charge went through Ralphs.
I'm also going to call Ralphs and suggest they find another food delivery service. One that delivers what you order and one that you can actually reach.
This is very straightforward: upon logging in, a banner for the store I was shopping (Acme Markets) said I have free delivery today. OK, fine. Picked out a cart totaling the minimum for free delivery, moved to checkout. Oh, surprise! Line item for "delivery" says FREE, line item for "service fee" says $2.00.
Also showed a line item for "tip" which was prefilled to $2.00, changeable if desired (which I would have set to zero - I don't "tip" until after served, when my groceries arrive unbroken/unspoiled/on time.) I am not interested in the fact that their lawyers may have advised them that a service fee can mean something different than a delivery charge.
The delivery IS the service, so I call BS on Instacart. Moral of the story (it's an old one) - if something seems too good to be true, it probably is. Oh...yes...almost forgot: most of the items listed for the store have their prices increased SIGNIFICANTLY, no doubt to cover the "free" delivery - example Entenmann's Danish Twist, 15 oz., sells in the store all day long for like $6, priced at $8+ on Instacart.
Instacart's job is to give people who want to work false hope. If you sign up, and pass a background test they won't give you any work. I would never use them to deliver groceries after how they treat people-period.
I've ordered food from RALPHS through the company KROGER to be delivered by INSTACART.
they brought me the wrong order 5 time in a row, often bringing me food I didn't order and leaving out up to 6 items that I did order. They DO NOT fix this by bringing the right food but rather they offer you a refund which takes up 10 days to get. So if you're cooking dinner and you need the order to be right DON'T DEPEND on this worthless service.
THIS COMPANY IS ABSOLUTELY USELESS !
THEY MESS UP YOUR ORDER MORE OFTEN THEN THEY GET IT RIGHT !
THEY ARE USELESS TO HELP AFTER YOU PAY FOR THE SERVICE THAT THEY NEVER GET RIGHT !
INSTACART IS TO BE AVOIDED AT ALL COST!
I had placed an order for myself on 12/12 and the bill was for $35.85 assumed that by using the email link to Instacart I would get a discount of $10.00 which I did not get. Plus my bank sent me an email with fraud detection on my account and they declined a $45.00 charge from your company
12/12/2019 INSTACART SAN FRANCISCO,CA $45.00 Declined
I’m had also sent the link to friends as I was told I would get $10.00 for each person who ordered.
My son came to visit and said I probably did something wrong. He followed the link and placed an order to be picked up between 2-3. Here is a copy of his receipt no $10 off. I did not get anything for him placing an order so now we are out $30.00 between the two of us and Wells Fargo is doing a check for fraud.
I don’t know whether this is a new app and you are working out the bugs, or trying to get data from all the emails everyone is entering. I’ve told all my people NOT to use the link. Very disappointed. Plus when you go to click on the all done it won’t do anything
On the email where it says have an issue click it and it sends you to FoodLion home page so you can start shopping
Went to Hy-Vee's website and did a search for an item. The item popped up at
a good price. I ordered $31.92 of this item. I started getting responses from InstaCart as they will be delivering and sent me the charges of Tip, Service fee and tax totaling $37.00.
They delivered it on time and the young lady was very polite. I took the two sacks into the house. A day or so later as I was putting the last sack away, I found the receipt inside for $52.00. I went right to Hy-Vee to complain. They said they never heard of Instacart and had no working relationship with them.
Emailed Instacart and of course it's not their fault their advertising for HY-Vee wasn't the same as the store here. RIPOFF....It's NOT their fault. Hy-Vee delivers free themselves and I thought that is what I was ordering and being delivered from.
Folks, order only from https://www.hy-vee.com/grocery/ to get free delivery from the store...
I'm writing to inform you about the New On Demand Only in Las Vegas. Let me start by saying that I have worked for Instacart for going on two yrs now. When I started there was just a little over 300 shoppers in Las Vegas. Now it is over 600 and growing!!
Vegas is not a big enough market for that many shoppers!! Implement a waiting list for new hires. The valley is saturated already. Secondly, I speak for the many shoppers who like myself have busted our backs working 60+ hrs a week for a yr or more to make sure we had early access.
Now not only has our pay been cut drastically but now with On Demand we now have to fight with the new shoppers to even get an order at all! We don't even have time to see what the order is because it's gone!! This is just another stab in our backs by Instacart!!! We want our hours back and our wages!!
Instacart workers will be striking Nov 3rd Nationwide!
I've recieved 8 different orders from this company, and have had great success. Today, I was treated with hostility at my front door from one of there representatives. I was told that a woman should have been at my door, by the name of Kierre.
A man came to my door and acted very hostile. I spoke to customer service there and they did not care about handling the situation. I was literally told that this Kierre person was supposed to be a woman (not the man that I dealt with), shortly after I spoke to a supervisor and they did not care to handle the situation.
They just went into PR mode. There are so many more better options than this place.
I am really upset because I wanted to work for Instacart and when I applied, I was told I was rejected for no reason. I have a great driving record and work history. There is no reason why they should reject me. I feel this company is a scam and they discriminate against people for no reason.
2/1/18 I prepare my order and submit my order. My credit card was denied. My bank thought this was a fraud charge, I notified bank that yes in fact the charge was mine. The order total was over $220.70.
My bank had every right to decline the charge. My bank was just being cautious.
Instacart didn't know what to do on their end to resolve the matter. It took me over 19 hours of struggling on their site to get my order created.
When a company is in business accepting credit cards they will encounter issues. It is the company's responsbility to handle these issues.
Instacart wanted me to close my account and open a new one with a new credit card. I have only one card.
The problem lingered on and on until I ask them what i should do. Close the account or wait til their system accepts my card.
The Fraud division at my bank was waiitng for Instacart to try sgsin. No sttempts.
Is it my obligation to figure all of this out.
Funds are in que; but no cooperation from Instacart.
Their server is down or some other excuse.
My bank waiting for the charge to go through from Instacart, but they refused to assist me.
I iunfortunately now am a shut-in. I can no longer walk on pavement or cement. If I continue to my knees will not last. I cannot afford any falls.
I was dependent on Instacart to be able on a bi-weekly basis deliver my groceries.
Now I will be forced to hire a private individual to do this. The costs will be extreme.
The entire matter is inexcusable.
I may save my knees, but I may starve doing so.
Bought a $150 unlimited delivery membership that was good for one year.
Had 11 months left on my membership. Sent email to [email protected] and complained that Target is no longer available so my membership is not as useful & would like a credit (since I only get stuff from Target & Whole Foods).
Rather than teling me what they can or can't do, the customer service rep just CANCELS my membership WITHOUT MY AUTHORIZATION! When I call & talk to a manager and ask them to reinstate my membership since I never canceled it, they claim they can’t since their system doesn't allow this. They tell me my only option is to spend another $150 for a brand new 12 month membership and my previous 11 months is just gone! They stole my money and are the most deceiptful, unethical and deceptive company I've ever dealt with.
Instacart = Bait & Switch
While instacart says that it wants to be a great place for this shoppers is totally the opposite. From the hiring day instacart message is "be fast or you will be out" then they throw you into shopping. Yes you can train yourself to quickly identify the items and their location and walk at fast speed. However, you have no control of the deli counter or the cash registers timing. Moreover, you have no control of the produce available. If the bell peppers are large you will be punished because the extra weight. If the bell peppers are in poor condition you will. Be also penalizad as well. What about if you avoid the vegetable at all? You also get punished by "miss Item." Many times I go to pay with instacard credit card and it does not go through. This is the punishment for the situations out of control I just mentioned. Then if the customer gets the items you struggle to put together and gives you a tip. Instacart keeps a whopping 80 percent. What a ripoff.