On December 8, 2016 I purchased a 2011 Chevy Traverse from Imperial Auto. The car had a known catalytic converter problem which was supposed to be repaired properly prior to purchase, it was not.
Mr. Williams, the salesman, acknowledged that car WAS NOT repaired correctly, and wrote into my contract that the car WOULD BE repaired by them, at no cost. We contacted both Mr. Williams and Brittany, the general manager, to make arrangements for the repair, PER THEIR CONTRACT!
After two weeks of going back and forth with both Mr. Williams and Brittany, we were finally given a definitive "NO" on Imperial Auto making the repairs to my vehicle, despite I have it in writing.
I am now contacting my lawyers, and will have to sue them for the cost of the repairs.
Imperial Auto of Stafford Reviews
On December 8, 2016 I purchased a 2011 Chevy Traverse from Imperial Auto. The car had a known catalytic converter problem which was supposed to be repaired properly prior to purchase, it was not.
Mr. Williams, the salesman, acknowledged that car WAS NOT repaired correctly, and wrote into my contract that the car WOULD BE repaired by them, at no cost. We contacted both Mr. Williams and Brittany, the general manager, to make arrangements for the repair, PER THEIR CONTRACT!
After two weeks of going back and forth with both Mr. Williams and Brittany, we were finally given a definitive "NO" on Imperial Auto making the repairs to my vehicle, despite I have it in writing.
I am now contacting my lawyers, and will have to sue them for the cost of the repairs.