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Hotel Pennsylvania


Country United States
State New York
City New York
Address 401 7th Ave
Phone 1-800-223-8585
Website http://www.hotelpenn.com/

Hotel Pennsylvania Reviews

  • Sep 4, 2015

Avoid Hotel Pennsylvania in New York.

Key Points to Know:

+ Toilets are old and drain onto the bathroom floor

+ Cleaning staff do not clean rooms (even before you check in) - they organise things but sheets not changed and toilets not flushed

Specifics of the above: I checked in and went to my room - upon noticing a nasty smell - I entered the bathroom to find feces (sh*t log) floating in the toilet. I flushed the toilet - only to have the water - including small brown fragment flood the bathroom floor from the bottom of the toilet (seal between bottom of toilet and floor not working).

That was horrifying - here is what made it worst: The floor was already wet and the place smelled like feces...so clearly this was an ongoing issue.

Second: The cleaning staff had come in, "Cleaned" up but had not flushed the toilet nor gotten the repair staff to fix anything.

Third: As I moved away from the bathroom to avoid the water - I noticed hair on the floor and upon a deeper look around the room - saw that clearly the sheets and comforter were NOT new or cleaned.

I spent a grand total of 15 minutes in that room before getting my things and and checking out. My complaints to the front desk resulted in an apology but no refund due. The manager apologised - however when I passed on my experience to my travel agency as a warning to not book other clients....and the agency contacted the hotel - their management Lied and stated that i had NEVER been to the hotel.

My experience could have been just a very bad day - and i was prepared to believe that until their management lied. Fair warning - a hotel where people lack integrity and where the staff do not clean rooms is a place that will likely make you sick as germs / bedbugs and other unhealthy things pass around (and as senior management refuses to fix issues and lies to deflect blame.

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