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Hilton Garden Inn


Country United States
State New York
City New York
Address 45 E 33rd St
Phone 212-755-1108
Website www.hilton.com

Hilton Garden Inn Reviews

  • Mar 25, 2022

I took a trip that started on Sunday, March 13th ended on Saturday, March 19th but there is a mysterious charge of over $301 on my debit card which is still pending from Hilton. I have not received a refund of the charge and it is still pending. I have sent two letters to Hilton corporate because the phone lines are usually too busy.

I have not received a response or so much as a courtesy call. I am beyond frustrated and want a full refund of the trip since no one wants to acknowledge the fact that I have a complaint. I will not be using the Hilton brand in the future so points or vouchers or coupons or not accepted.

  • Mar 18, 2022

Terminal 55547502. I checked in at the Hilton Garden Inn and was told by the front desk clerks that I would have to pay an additional deposit of $85.00 each night. I didn't use any extras. I was told I would receive my deposits back between 3 and 5 business days. I never did.

I called the hotel several times, they said they released the money to my Cash app card $MyCatSheena. I never received it. Hilton Hotel Secrets at Lulu bookstore exposed the attack that happened at the Hilton Hotel.

  • Sep 5, 2017

We booked Hilton Garden Inn for a 2 night stay in Gainenville Florida for an upcoming football game that weekend. I called to find out the policy for cancellation for a pending Hurricane. Hilton Garden Inn's policy is to take your full payment as a deposit and keep it regardless of a natural disaster. Hilton Gardens inn is a greedy company and deserves to be know as an opportunist. Save your money and dont do business with this company......

  • Feb 1, 2017

Hilton Garden Inn fraudulently billed my debit card for my long-term visit to their hotel even though I paid cash. I was billed twice per night for for the entire duration of my stay and, thus far, they have refused to refund my money. In addition, Priceline.com billed me for 4 nights of my visit, even though I paid cash directly to the hotel. After repeated conversations both with Priceline customer service and Hilton Garden Inn manager Jon Schorr, I have not received a penny of the refund that I am owed due to their fraud. I made the initial reservation via Priceline ca. April, 2016. I checked into the hotel and paid cash. I have all of my cash receipts. As is customary practice, the hotel requested a debit or credit card for "incidentals." I complied. I stayed at this hotel approximately five (5) weeks. Within days I noticed discrepancies in my account. I made inquiries at the front desk and I was repeatedly assured that things would be "taken care of." That did not happen. In about a week I noticed the same situation with Priceline. I called Priceline, receiving similar assurances, but, again, no action was taken. I cancelled the debit card in question and received a new card but the fraudulent double-billing continued. I have called manager Schorr repeatedly and asked for my refund and gotten nothing but double-talk, evasions and excuses. The same situation obtains with Priceline. I recommend that you NOT stay at this hotel. Obviously, to get the refund that I am owed due to this blatant fraud, I will have to obtain legal assistance.

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