I purchased a Whirlpool Refrigerator 4 door in July of 2016 paid $449.99 for a 5 year warrenty, now, 10-4 -17 /.whole thing just quit runing, food all spoiled lug to dumpster called Whirlpool they are kind enoough to pay for this first and last servicde call after that we are just out man that sold us the warranty did not tell us that this was NOT a Whirlpool Warrant, ripped off by a business now out of business Now out the $449.99 ans about $300 in food .
On 4-27-16,i purchased a stive and refrigerstir and a service plan for both. when refrig arrived it was badly dented so I refused, refund of 1473.10 has not yet been credited ti my account, everytime I call the say guve us 5 to 7 days butnow I cant call. invoice number is B236-034848
Had purchased over 5,000 dollars of merchandise,had bought new beds x2 and the frames where adjustable (head and feet go up and down.The girl that helped us was great and wrote our order forms that included these frames.So I went back about 1 week later to order my Beds and Furniture that they have and was given someone else to help me cause they told me the first girl had found another job and quit.So this girl writes up the order forms and I'm talking about how night the bed frames will be to have and she told me that they are separate. So I told her that the first girl said it is sold as it was,and she told me that she was mistaken and give us the wrong info.What this second girl didn't know was we knew the first girl and knew she would get things done.This was the reason I was buying the beds was for the frames.Since then I got the run around by management and said if I wanted them I would have to buy them.They pass the buck and due to the girl leaving that they couldn't find her form she filled out.So they would have to do another.I don't think this was right and want my frames.
I recently purchaed a refrigerator from HHGregg in West Palm Beach Florida, due to them having a closing sale, they make it appear that your getting brand new merchandise at a discount. The refrigerator was on there salesfloor with a retail price of $1299.99 and a 20% off for a price of $1039.99. I was told at the time the refrigerator was a selling floor model a would be as is. I carefully looked it over and couldn't see any damage and even took pictures. Also the refrigerator was plugged in and on/running when I looked at it. Today when they tried to deliver it first I noticed meny dent on the sides and back and the 3 prong wall outlet plu was broken. The third ground plug was missing and one of the other two plugs was broken. The refrigerator couldn't even be plugged in safely. I called the store and spoke with the sales representative I worked with. He said that even tough the third prong was missing the refrigerator would work fine. I explained to him that also one of the upper prongs was broken. the rep told me even though the sale was final to refuse delivery and he would credit me back the full amount tomorrow. We will see. Thank goodness I used a credit card so if there are any problem I can dispute the charge. Apparently HHGregg is loading there closing stores with defective or returned merchandise, selling it a new or display models and making it appear you are getting a brand new appliance that has never been used except for disply purposes. Be forewarned before shopping at HHGregg going out of business locations. After researching the refrigerator I purchased I also found it for the same price or cheaper brand new.
On 10/29/16 I purchased a special order Whirlpool Freezer from HH Gregg and was informed that the freezer would take 2-3 weeks for delivery, but that I should have the freezer by Thanksgiving.
11/19/16 Delivery Attempt #1
I understand that this order was a special order, however, I was initially told that the order would be delivered on November 19, 2016. On November 19, 2016 I contacted the St. Clairsville, Ohio because no one had contacted me regarding the delivery the night before. The store (I spoke with one of the Michaels - both managers are named Michael at this store) stated that the delivery was actually set up for November 26, 2016. At first I thought maybe I had written down the wrong date, however, I know that the freezer was supposed to be in before Thanksgiving.
11/26/16 Delivery Attempt #2
So on November 25, 2016 I recieved first a confirmation of delivery call and later a time window call stating that my freezer would be delivered between 8am and 11am on November 26, 2016. On the 26th I got up early and made sure that the delivery men would have a clear path from the garage door into the basement where they would be setting the freezer up. At approximately 10:30am I received a phone call from the delivery center telling me that my freezer had come in, but it was the wrong model AND the wrong color! The gentleman from the delivery center stated that the store had made a mistake when ordering my freezer. Well since all of the correct information is on my order paperwork, I do not really believe that! I asked when I could expect the correct freezer to come in. The gentleman that I was speaking to had no idea when my freezer would be in and stated that I would have to talk to the store. When I contacted the store, I spoke to Brandon the general manager of the store, he initially told me that he didn't think that it would take that long for my order to be delivered due to the fact that there were a few of the same make and model available in the warehouse. Then at a later point in our conversation he told me that he was not sure when I could expect my freezer and that he would have to check with the manufacturer and assured me that he would call me back. A couple of hours later, he called us back and spoke to my husband and stated that the manufacturer was closed for the weekend and that he would have to wait until Monday (November 28, 2016) but that he would call me back on Monday after he found out the details of the delivery timing from the manufacturer (Whirlpool). Monday came and went and I NEVER recieved a phone call back from Brandon. Due to my work schedule I did not get a chance to call the store back until Friday, December 2, 2016 (however the store has both my cell number and my home phone number both of which have voicemail where he could have left me a message). When I called the store yet again on December 2, 2016 to determine what was going on with my order, I got the other Michael that is a manager on the phone. He informed me that I should never have been told that the wrong merchandise came in because in all likelihood, it probably came in damaged not incorrect. He checked the computer and told me that the delivery was scheduled out for December 10, 2016. Now I have multiple issues with this delivery being scheduled for this date including 1. That my husband will be out of town and unable to supervise (and honestly I am a bit scared of how they will set up the freezer unsupervised by someone who knows what needs done after all the issues that I have had up to this point)! 2. Due to the fact that my husband will not be there the water line will need to be connected to the freezer by the delivery personnel. I was informed at the time of my purchase that the delivery men will not touch the plastic water lines, however Michael (from my phone call on December 2, 2016) he assured me that they will hook this line up to my freezer they just won't run the line across the hosue to get to the location of the freezer (which is fine because this line is already installed)! Due to the discrepancy in what I was told by the two different people in the store I am a little nervous about this! And finally, 3. I have several other obligations that day and the delivery needs to be completed in the morning, again I was told this would be no problem, however, I am understandably dubious about this! Now Michael was nice enough to discount our purchase by $100 after hearing about everything that we have gone through with this order, which was very nice of him.
All of the gentlemen that I have dealt with on the phone have been very nice, however, it gets very old when no one will ever return a phone call when they say they are going to. It is also fairly ridiculous that no one can answer questions for you when you call. I am sorry but I feel that this whole delivery situation is UNREASONABLE!!!!! I was told 2-3 weeks for delivery and this is going on 6 weeks for delivery IF it gets delivered on December 10th
12/10/16 Delivery Attempt #3
And the story continues! My freezer was once again supposed to be delivered on December 10, 2016. I had the confirmation phone call and the second phone call giving me the time frame of 8:45am until 11:45am on Saturday December 10, 2016. And once again I go through the motions of getting up extra early on a Saturday morning so that I do not miss the phone call that comes 40 minutes before the delivery confirming that I am home and that they have the correct directions to my home. As I am waiting on this delivery, the delivery center calls and I believe that the mans name was Steve that I spoke to, well he proceeds to inform me that for some reason unknown to him, the Kentucky delivery center did not deliver MY FREEZER to the delivery center, therefore, I cannot have my freezer delivered on 12/10/2016. I am fairly irritated at this point and straight out asked Steve if my freezer would EVER be delivered? He informs me that he will take $80 off of the price of the freezer for my inconvenience and he will put me down for delivery on Monday, 12/12/2016. Needless to say I have just been getting more amnd more frustrated about this whole situation, so I decided to contact your corporate headquarters. I called twice, during midmorning EST (well within the 8-4:30 hours) and got an automated system which proceeded to tell me that you had a higher than normal call volume and that I should call back at a later time and the system then proceeded to hang up on me.
12/12/16 Delivery Attempt #4
No confirmations calls were recieved.
12/13/16 Delivery Attempt #5
Well of course, come Monday 12/12/2016, I have no expectation of a delivery because I never recieved any phone calls either on Sunday, 12/11/16 or on Monday morning 12/12/2016. So at lunch time on 12/12/2016 I attempt to contact the HH Gregg store in St. Clairsville, Ohio once again! When I call the phone is answered by Cameron, and I ask to speak to a manager. Cameron informed me that the manager is unable to come to the phone. I was not in a pleasant mood regarding this situation so I sarcasticly asked Cameron if the manager was unable to come to the phone because he was out of the building or because he was with a customer. Cameron politely answered neither, that the manager was "in the back room." Now I don't know if the man was in a meeting, eating his lunch doing stock or something else, all that I know is that he could not deal with my situation.
I was a bit unhappy that I could not talk to anyone that could help me, so I decided to contact HH Gregg corporate headquarters to lodge a complaint about this ongoing issue and hope to get my freezer finally delivered. Well the first time, I attempted to call, the automated system hung up on me. The second time that I attempted to call, Dominique answered the phone after I had been ON HOLD FOR 38 MINUTES starting at approximately 12:30pm, I proceeded to tell Dominique that I have been trying to get my freezer delivered from my order placed on 10/29/2016. Dominique asked me for my order phone number and looked my order up. She then asked if she could place me on hold for a few minutes while she "investigated the situation a bit", the next thing I knew the phone was ringing and Brandon the store manager answered the phone. He had no idea what this call was about and I had no idea I was going to be transferred back to the store that was giving me no satisfaction and is part of the reason that I had called the corporate headquarters in the first place! Brandon did attempt to assist me, he has no idea why my freezer was not delivered today because it is sitting at the delivery center, supposedly. He told me that he does not have any idea why I thought it was being delivered today, because it is in the computer for 12/19/2016!!! I was extremely irritated to hear this and imparted this to Brandon, because 1. Steve from the delivery center told me it would be delivered on Monday, 12/12/2016 and 2. Before I talked to Steve, Robin left me a message (that I still have on my phone) that it would be delivered on 12/13/2016!!! Now I am being told that I will have to wait until 12/19/2016!!! Brandon informed me that he has no idea why I need to wait that long. During my conversation with Brandon he managed to move it up to 12/15/2016, however, I fail to understand why you cannot deliver it today or tomorrow when I was promised both days by two different employees! During the course of this phone call, Brandon graciously offered me my ice maker for free! I thanked him.
12/15/16 Delivery Attempt #6
And here we are AGAIN!!! My freezer was scheduled for delivery today, I recieved both automated phone calls confirming my delivery last night. Unfortunately, this morning I also received a phone call from Vern in the Delivery Center in Pittsburgh, PA telling me that my freezer had once again NOT BEEN DELIVERED FROM THE WAREHOUSE IN KENTUCKY! He informed me that it has been sitting in the warehouse for over a week now and for some reason unknown to him, they just are not sending it up to the Delivery Center!!! He stated that he is unsure of WHY they are not delivering it up to the Delivery Center and that he has been emailing everyone he can think of in order to get it brought up, but so far has been unsuccessful! He stated that he will again attempt to contact them to try and get my freezer up here for a Saturday delivery! That would be Saturday, December 17, 2016. We are now approaching the EIGHT WEEKS since my freezer was ordered and I was originally scheduled for an 11/19/2016 delivery date and was told there would be no reason that it should not be in before THANKSGIVING!!!!!!!!! Now its almost Christmas and still I have no freezer! After talking to Vern I waited until the store opened at 9:30am and called them. I spoke with Brandon again. He told me that he does not understand why my freezer has not been brought up either. Well to be honest neither do I! He informed me that he would attempt to contact Peeber (sp???) to see what the soonest was that they could get me my freezer!
12/17/16 Delivery Attempt #7
. . . . . We shall see if this time has as disappointing of an outcome as the last 6 attempts! And of course no freezer!!!
12/18/16
Well on Friday 12/16/2016, I recieved my two confirmation phone calls. I was assigned a delivery window of 8:45am through 11:45am. On Saturday 12/17/2016, I woke up early so that I would be ready by the time that the freezer arrived. I waited until 11:30 am when I recieved a phone call that my freezer was once again not on the delivery truck from the warehouse in Kentucky. Vern from the delivery center in Pittsburgh informed me that he is very frustrated because he has sent multiple emails to the warehouse regarding my freezer but they are falling on deaf ears! Well Vern transferred me to the St. Clairsville, OH store. Mike, one of the managers, answered the phone. He was very apologetic, however, he too has no clue why they are not delivering my freezer. One of my biggest complaints with this particular delivery attempt is the fact that they just figured out that my freezer was not on the truck at the same time that my delivery window was ending. Mike informed me that the weather had held up all the trucks, and while I understand that, I do feel that they should have called the people they had set up for delivery in the morning (while they were waiting on these trucks that didn't get to the delivery center until almost 9:30am), to let them know that the windows were shifting. However, since the problem was an unexpected ice storm, I do understand the delay. Mike gave me another $100 credit on my freezer. This makes a total of $379.99 that I have recieved off of the purchase price of my freezer. He informed me that he was going to contact his District Manager regarding this situation. My opinion is that this should have been done after my 3rd failed delivery attempt. Mike was hoping that the District Manager would be able to get someone to actually load my freezer on the turck and bring it up from Kentucky.
12/19/16
At approximately 4:15pm this afternoon, I contacted the St. Clairsville, OH store to try to find out if Mike had been successful in contacting his District Manager and if so what had been decided. I also wanted to clarify when our next delivery attempt would be. Mike informed me that he had indeed talked to his District Manager; and, the District Manager had contacted the warehouse. Unfortunately, the District Manager also stated that he cannot do anything to expedite the shipping of my freezer at this point in time. During our phone call I expressed a lot of frustration to Mike, during this conversation I asked him if he has any idea why I had been singled out like this. He informed me that it is not a matter of them singling me out, but instead that the warehouse does this to everyone with a special order. I also asked him why no one including the District Manager could make them do their job and he informed me that the employees, managers and everyone is very frustrated with the whole situation, as they are the ones who get stuck dealing with people like me on a regular basis. I informed him about my previous unsuccessful attempt to contact the Corporate Headquarters Customer Service and was unceremoniously transferred back to the store without me or the store personnel being notified. Mike believes that this was done because they don't know what to do to fix this issue either. I made a comment to Mike that I am seriously thinking of contacting an attorney regarding this situation, and he informed me that IF I tell him I am contacting an attorney he is no longer ALLOWED to talk to me. This was done in a vaguely threatening manner, because it made me feel like I would never be able to get my freezer if I could not talk to this man. I also asked Mike about someone getting a truck and going down to pick up my freezer and he said that is unequivocally not an option!!! I asked about substituting another freezer in the place of the one that I have ordered and Mike stated that they have no other freezers in stock that have ice makers in them, which was part of the reason for us ordering this particular model of freezer! I asked about the address to the Warehouse in Kentuck so that I could have my husband pick up the freezer, and was told that Mike does not know the address and could not get the address.
12/20/16 11:14am
I contacted an online customer service with Corporate Headquarters and spoke with a Cheryl S. who informed me that my freezer is NOT in Kentucky and that she has no idea about why anyone would tell me that it is. She is showing a -1 in inventory in the Kentucky warehouse for that specific product. I wanted to print out the chat but when Cheryl ended the chat (before she answered all of my questions, because I do not believe that anyone in this company has any answeres) and once that is done the chat window will not allow you to print it !
My amount of frustration continues to rise as this entire situation continues. In my opinion it does not matter if the freezer came in damaged or the wrong color or model NONE of this has been my fault or my responsibility. This is the holidays and while I was fully prepared to muddle through Thanksgiving without my large freezer, I was not prepared to make it almost all the way through to Christmas without it!!! I am trying to get things ready for the holidays and not being able to purchase things in advance is a hassle, it is also a hassle to have to stop by the store every other day for dinner makings because I do not have the room in my freezer to purchase my groceries less frequently, as I normally do. Some one needs to explain to these employees that these are their jobs and that unhappy customers find somewhere else to shop which leads to unemployed workers! I believe that you need to go through your warehoouses and fire anyone who is behind these delivery issues. As I said, after this mess began I looked online and this is a COMMON PROBLEM with your company, maybe if these people knew that they cannot continue to collect their paychecks for not doing anything, they would understand what is expected of them!
I am so beyond irritated with this whole situation and now when I look online, I see that this seems to be par for the course for HH Gregg customer service and delivery! I will be expecting you all to go out of business any time now because all these people that you are irritating are going to shop elsewhere in the future and your sales will begin dwindling! Shame on you all for treating your customers like this. You should have the courage to go out of business before you irritate every one under the sun!!! This entire experience with HH Gregg has taken me from very excited to get my new freezer to absolutely disgusted!
The one question I would like HH Gregg to answer for me is: WHY IS THERE NO ONE EMPLOYED WITH YOU ALL THAT CAN MAKE A DELIVERY HAPPEN??? It seems that there is not heirarchy in the company at all, if even the District Managers cannot get things to happen.
For sometime I have been tracking HHGREG ads specically regarding things they advertise on sale and do not have.
I have found 15 examples of items listed on special but when you try to buy them they are out of stock but do have the models that are way more expensive. Not just in one store either, i have people shop them in 4 of their markets and it is, indeed, a bait and switch operation.
I reviewed this with a person who stated they were the VP of Customer Service. This person did not have a clue! It does not surprise me that their business is declining with people like that at the helm.
Be Aware of their deceptive sales tactics!!!!
I am filing a complaint with the State Attorney General's office in Ohio in an effort to get them to stop, in my opinion, their illegal sales tactics. Having 35 years in the same business i can spot bait and switch a mile away and this company is one!
On 1 November 2016, I contacted HH Gregg to report a problem with my dishwasher purchased on 12/8/2014 with a 3 year extended warranty. I was told by the Associate that I would hear from someone within 3-5 days.
On 9 November 2016, after no call/response, I again contacted HHGregg and Warrantech and I was told that they (Warrantech) were still reviewing my case. It would take another 1-3 days.
On 16 November 2016 after no call/no response, I sent an email to HHGregg Customer support. I received a response from Ryan (?) at HHGregg who said that somone would contact me shortly. That evening, HHGregg Customer service contacted me to say that they were still waiting for a response from Warrantech.
Today is 21 November, and to date, I have recieved no resolution. Warrantech/HHGregg cannot be allowed to operate like this and steal money from Customers without an ounce of Professionalism or Integrity!!
Purchased a 5 year extended warranty on a dishwasher through hhgregg. The first company they dispatched my repair to was a company not in existence. Waited weeks for another repair company they came out diagnosed the problem, ordered the parts and returned a week later. Installed the parts but the machine wasn't repaired. The repairman walked off the job and said he would not try to repair anymore. I've made numerous attempts to talk to a manager at hhgregg (Gregg was his name) he called a couple of times but wasn't able to provide me with any resolution. When I called the warranty company they refuse to let me speak to a manager. I called Gregg back and he was out and asked to speak to his manager, he was "busy" so I left a message and 2 days go by and no phone calls. They will not return my calls or make good on the warranty.
I purchased a portable ac comm cool 12k heating system on August 12,2012 and it worked up until July 2016 which I have a five year warrenty on it.. I called HHGREGG to let them know it was not working any more and I would like to know what I can do to get a replaced.. It took them over a month or longer to respond back to me and then I am told I can not get a refund only store credit in the amount of $277.49. I paid cash for this unit and I do not feel they should have the right to hold my money.. I do not shop at HHGREGG and there is nothing I wont to buy from them.. My name is Edwina Kemp not last name sikes, thats my boyfreinds last name and the money goes to him and not me.. I need help to try to resolve this matter because they should not have the right to issue store credit when I paid cash.... I will never buy anything from them again..
Hhgregg's customer service is beyond horrible! Specially if you have to deal with Benito Henriquez, the Sales Manager. On 10/09/2016 my wife and I purchased a Samsung fridge, microwave, washer and dryer at hhgregg Aventura. This will be the first and last time that I buy at any hhgregg. I should of went to Best Buy, like I always did in the past, but unfortunately I decided to give hhgregg a try. What a mistake! I entirely regret giving over $3500 to this company.
The items were delivered in the evening of 10/12. At first sight everything seemed fine, but upon further inspection and after actually trying the washer machine that same night we found out that the machine was very loud (louder than our previous 10 year old machine), it vibrated tremendously and the plastic chrome finish on the door had stains/marks that wouldn't come off. The model number is WF42H5200AW.
Additionally, these is not even the machine we wanted. We wanted machine model number WF45K6200AW, but they didn't have the dryer that goes with it in stock because of a shipping issue that Samsung is experiencing, they said. Out of all the washers and dryers that we were interested in they only had the ones we bought available. So we settled for those, our mistake.
On 10/14 we drove to the Aventura store to speak to someone about this issue and look for a solution, since they offer a 30 day guarantee. To our surprise, they simply told us that we needed to call Samsung and have them take care of it. We left the store and called Samsung immediately. The customer service representative at Samsung told us that they couldn't do anything and that I had to go to the store, because the retailer offers a 30 day guarantee and that Samsung's warranty begins after the 30 days are over. I turned around and went back to the store to talk to one of the managers, Angel, who kindly called Samsung from the store and passed them on to me and later explained that we need to call Samsung and let them document the problem and that after doing that step he would exchange the machine or even give us a more expensive machine at the same price and to go back to the store after calling Samsung and after the technician's visit, in case Samsung decided to send a technician. We scheduled a call with Samsung for that same night and went home.
After calling Samsung that night we went over some troubleshooting and I was provided with an E-mail to send pictures and videos of the issues. I emailed them the videos that same night and I received a call from them on 10/18 to schedule a tech visit. The tech came on 10/20 and said that there was nothing wrong with the machine. He took the top off and tightened a few screws, that for some reason were lose (where is Samsung's Quality Control?), and that got rid off the squeaking noise for now, but there's still lots of banging noise and vibration that a new machine shouldn't make, but according to him that is very normal. I also had to tell him to write down the fact that the marks on the door won't come off, as he tried and couldn't take them off.
We went, once again, to the store after the technician left, as that was what we were told to do by the hhgregg manager Angel. Unfortunately Angel wasn't there and we had to speak to Benito M. Henriquez, the Sales Manager, who happens to be the same person that was there when we bought the machine on 10/09. From the beginning he had a terrible attitude, typical of a really bad manager who doesn't care about customer service and doesn't have a clue what customer care means. He clearly didn't care about our issue and instead of trying to understand the problem he seemed extremely careless and even sarcastic at times. We really felt we were bothering him. It was like talking to a robot and not a logical human being. He had zero empathy and even rolled his eyes when we mentioned that a brand new machine shouldn't make such noises and have marks on the door. After that, I felt helpless and started to raise my voice because he kept saying to call Samsung and have them take care of it and that if we wanted to return the machine we had to pay a 20% restocking fee and that we needed to give them the box, to which I replied that I don't even know how the box looks because it was delivered without one, I never saw a box. I want to assume it was left in the delivery truck.
This is by far the worst customer service we have ever experienced at any kind of retail store. Benito Henriquez was completely careless. He had the nerve to give us the run around in our face without showing a bit of empathy. Now I understand why this store is always empty. In my opinion, Benito Henriquez is extremely skillful at saving the company a few dollars by being rude and shameless, but, horrible at doing his true job, which should not only be selling, but keeping customers happy and retaining them. His careless attitude and lack of leadership is also clearly reflected in the store's atmosphere and other sales reps.
If he would of showed some common sense and care I wouldn't be writing this review. I highly doubt that someone at hhgregg cares about this review, but I surely hope that someone can find this helpful and spend their hard earned money somewhere else.
HHGregg sold me a brand new model mattress about 8 days ago. Originally promised me deliver in 10-14 days but would call as it became available. Received phone call after 3 days that it could be delivered earliest being 3 days away. I accepted the date, took off work and waited for the night before for my call. I received a call, spoke with someone who said the bed was in the truck ready to be delivered the following day. Unfortunately no one showed or called. I had to call and speak with an extremely incompetent manager names Yuron who doesn't know his a** from a hole in the ground.
Yuron told me 2-3 days until delivery as the item is guaranteed to be delivered with 8-10 days from ordering. The next day I reached out to inquire about a delivery date and a salesperson informed me it was "back ordered" 4-6 weeks. This is a brand new model!!! How is it back ordered???? Sears can have it to me in 3 days. Guess where I am buying from? Oh and not to mention HH Gregg didn't want to accomodate me for my day off work (-$240) or try to make it right in any other way. Overall a disaster and I will never go back.
I purchased a dining room table in 2015. They shipped the wrong table. I called the store and was told I was a liar, that I did purchase this table. I drove 45 minutes to the store to show pictures I took while in the store. I had to wait 3 days for the table we purchased to come. When I arrived the table was missing its leaf. As it turns out the leaf was left on the loading dock then lost. When we received our third table there was a bit of flaking of the clear coat. Wanting nothing more to do with HHGregg I didn't complain.
It's been a year, the clear coat of he table is chipped in areas we've never sat. I've been calling the warranty department, customer service, spoke with the escalation department however following up, honesty and taking the initiative has not occurred. I've called the warranty department 10 times, customer service now 15, the escalation desk 3 times and have waiting on hold in excess of 2 hours. (yes, I can show my phone records) The longest I was put on hold was 22 minutes.
So here I am, I was told the warranty (5 year warranty) will not cover the table top which means by wife, our 2 year and 1 year old continue to eat dinner on a card table in the living room. Don't trust HHGregg, they have no compassion, they are not empowered and would rather blame the consumer than help. I asked to speak to the CEO or VP and was told they don't accept calls from customers.
Call hhgregg on 2/01/2016 for a service call on my icemaker(whirlpool) puchased 2013, May with the 5 yr service protection plan which is Warrentech. #8028195 they refured me to All Starr for the Service it self. Well not part no service yet and it is now March 4, 2014. Nobody can even give me a call to let me know what is going on. I have made every single call myself for one month straight. This is not right. Someone is not doing their JOB! I am just so upset. Pkease help. Warren tech #877-456-9643, ALL sTAR 847-676-46oo i paid for 5 years of coverage and I am not getting it. Whirlpool is made in Ohio what is the deal????
I have purchased appliances at HH Gregg for several houses that I sell. Most recent was a purchase for my primary home in mid April of this year. A Frigidaire appliance package was recommended to us which included: refridgerator, dishwasher, stove, and microwave. In addition, a Whirlpool washer and dryer. A $5500 purchase. These were all mid to top of the line appliances. Since April, our refrigerator has required 3 major parts and repairs, they still cannot fix the dishwasher, and now the washing machine in leaking water out of the gasket in the front load window/door.
It is impossible to get a real person on the phone at HH Gregg. When you do, they are rude. I said to the customer service person (Vera), "you know that 50% of the appliances you sold us that day are defective". She replied that "it was not their fault" but the manufacturers, however, isn't it about carrying a quality product then standing by the product?
To purchase an extended warranty is incredibly expensive for all those appliances but I see no way around it.
Don't buy your appliances there. When you purchase your appliances at a bix box store (like Lowes or Home Depot) you are not getting the same quality appliance you purchase when you go to an appliance store which is why we went to HH Gregg. I am so dissapointed with their products and their customer service.
I bought a tv and 3 year service contract from hh gregg a year ago. A power surge, explictly covered in my contract, occurred which damaged my tv.
It is now 3 weeks later and the only action taken is that a repairman showed up yesterday with the wrong part, told me he'd order another one, and left. The warranty division is unresponsive and hh gregg customer service refers me to the repair company who refers me back to the warranty division.
I will never visit an hh gregg store again and I advise any potential customers to consider this a cautionary tale.
HHGregg Reviews
I purchased a Whirlpool Refrigerator 4 door in July of 2016 paid $449.99 for a 5 year warrenty, now, 10-4 -17 /.whole thing just quit runing, food all spoiled lug to dumpster called Whirlpool they are kind enoough to pay for this first and last servicde call after that we are just out man that sold us the warranty did not tell us that this was NOT a Whirlpool Warrant, ripped off by a business now out of business Now out the $449.99 ans about $300 in food .
On 4-27-16,i purchased a stive and refrigerstir and a service plan for both. when refrig arrived it was badly dented so I refused, refund of 1473.10 has not yet been credited ti my account, everytime I call the say guve us 5 to 7 days butnow I cant call. invoice number is B236-034848
Had purchased over 5,000 dollars of merchandise,had bought new beds x2 and the frames where adjustable (head and feet go up and down.The girl that helped us was great and wrote our order forms that included these frames.So I went back about 1 week later to order my Beds and Furniture that they have and was given someone else to help me cause they told me the first girl had found another job and quit.So this girl writes up the order forms and I'm talking about how night the bed frames will be to have and she told me that they are separate. So I told her that the first girl said it is sold as it was,and she told me that she was mistaken and give us the wrong info.What this second girl didn't know was we knew the first girl and knew she would get things done.This was the reason I was buying the beds was for the frames.Since then I got the run around by management and said if I wanted them I would have to buy them.They pass the buck and due to the girl leaving that they couldn't find her form she filled out.So they would have to do another.I don't think this was right and want my frames.
I recently purchaed a refrigerator from HHGregg in West Palm Beach Florida, due to them having a closing sale, they make it appear that your getting brand new merchandise at a discount. The refrigerator was on there salesfloor with a retail price of $1299.99 and a 20% off for a price of $1039.99. I was told at the time the refrigerator was a selling floor model a would be as is. I carefully looked it over and couldn't see any damage and even took pictures. Also the refrigerator was plugged in and on/running when I looked at it. Today when they tried to deliver it first I noticed meny dent on the sides and back and the 3 prong wall outlet plu was broken. The third ground plug was missing and one of the other two plugs was broken. The refrigerator couldn't even be plugged in safely. I called the store and spoke with the sales representative I worked with. He said that even tough the third prong was missing the refrigerator would work fine. I explained to him that also one of the upper prongs was broken. the rep told me even though the sale was final to refuse delivery and he would credit me back the full amount tomorrow. We will see. Thank goodness I used a credit card so if there are any problem I can dispute the charge. Apparently HHGregg is loading there closing stores with defective or returned merchandise, selling it a new or display models and making it appear you are getting a brand new appliance that has never been used except for disply purposes. Be forewarned before shopping at HHGregg going out of business locations. After researching the refrigerator I purchased I also found it for the same price or cheaper brand new.
On 10/29/16 I purchased a special order Whirlpool Freezer from HH Gregg and was informed that the freezer would take 2-3 weeks for delivery, but that I should have the freezer by Thanksgiving.
11/19/16 Delivery Attempt #1
I understand that this order was a special order, however, I was initially told that the order would be delivered on November 19, 2016. On November 19, 2016 I contacted the St. Clairsville, Ohio because no one had contacted me regarding the delivery the night before. The store (I spoke with one of the Michaels - both managers are named Michael at this store) stated that the delivery was actually set up for November 26, 2016. At first I thought maybe I had written down the wrong date, however, I know that the freezer was supposed to be in before Thanksgiving.
11/26/16 Delivery Attempt #2
So on November 25, 2016 I recieved first a confirmation of delivery call and later a time window call stating that my freezer would be delivered between 8am and 11am on November 26, 2016. On the 26th I got up early and made sure that the delivery men would have a clear path from the garage door into the basement where they would be setting the freezer up. At approximately 10:30am I received a phone call from the delivery center telling me that my freezer had come in, but it was the wrong model AND the wrong color! The gentleman from the delivery center stated that the store had made a mistake when ordering my freezer. Well since all of the correct information is on my order paperwork, I do not really believe that! I asked when I could expect the correct freezer to come in. The gentleman that I was speaking to had no idea when my freezer would be in and stated that I would have to talk to the store. When I contacted the store, I spoke to Brandon the general manager of the store, he initially told me that he didn't think that it would take that long for my order to be delivered due to the fact that there were a few of the same make and model available in the warehouse. Then at a later point in our conversation he told me that he was not sure when I could expect my freezer and that he would have to check with the manufacturer and assured me that he would call me back. A couple of hours later, he called us back and spoke to my husband and stated that the manufacturer was closed for the weekend and that he would have to wait until Monday (November 28, 2016) but that he would call me back on Monday after he found out the details of the delivery timing from the manufacturer (Whirlpool). Monday came and went and I NEVER recieved a phone call back from Brandon. Due to my work schedule I did not get a chance to call the store back until Friday, December 2, 2016 (however the store has both my cell number and my home phone number both of which have voicemail where he could have left me a message). When I called the store yet again on December 2, 2016 to determine what was going on with my order, I got the other Michael that is a manager on the phone. He informed me that I should never have been told that the wrong merchandise came in because in all likelihood, it probably came in damaged not incorrect. He checked the computer and told me that the delivery was scheduled out for December 10, 2016. Now I have multiple issues with this delivery being scheduled for this date including 1. That my husband will be out of town and unable to supervise (and honestly I am a bit scared of how they will set up the freezer unsupervised by someone who knows what needs done after all the issues that I have had up to this point)! 2. Due to the fact that my husband will not be there the water line will need to be connected to the freezer by the delivery personnel. I was informed at the time of my purchase that the delivery men will not touch the plastic water lines, however Michael (from my phone call on December 2, 2016) he assured me that they will hook this line up to my freezer they just won't run the line across the hosue to get to the location of the freezer (which is fine because this line is already installed)! Due to the discrepancy in what I was told by the two different people in the store I am a little nervous about this! And finally, 3. I have several other obligations that day and the delivery needs to be completed in the morning, again I was told this would be no problem, however, I am understandably dubious about this! Now Michael was nice enough to discount our purchase by $100 after hearing about everything that we have gone through with this order, which was very nice of him.
All of the gentlemen that I have dealt with on the phone have been very nice, however, it gets very old when no one will ever return a phone call when they say they are going to. It is also fairly ridiculous that no one can answer questions for you when you call. I am sorry but I feel that this whole delivery situation is UNREASONABLE!!!!! I was told 2-3 weeks for delivery and this is going on 6 weeks for delivery IF it gets delivered on December 10th
12/10/16 Delivery Attempt #3
And the story continues! My freezer was once again supposed to be delivered on December 10, 2016. I had the confirmation phone call and the second phone call giving me the time frame of 8:45am until 11:45am on Saturday December 10, 2016. And once again I go through the motions of getting up extra early on a Saturday morning so that I do not miss the phone call that comes 40 minutes before the delivery confirming that I am home and that they have the correct directions to my home. As I am waiting on this delivery, the delivery center calls and I believe that the mans name was Steve that I spoke to, well he proceeds to inform me that for some reason unknown to him, the Kentucky delivery center did not deliver MY FREEZER to the delivery center, therefore, I cannot have my freezer delivered on 12/10/2016. I am fairly irritated at this point and straight out asked Steve if my freezer would EVER be delivered? He informs me that he will take $80 off of the price of the freezer for my inconvenience and he will put me down for delivery on Monday, 12/12/2016. Needless to say I have just been getting more amnd more frustrated about this whole situation, so I decided to contact your corporate headquarters. I called twice, during midmorning EST (well within the 8-4:30 hours) and got an automated system which proceeded to tell me that you had a higher than normal call volume and that I should call back at a later time and the system then proceeded to hang up on me.
12/12/16 Delivery Attempt #4
No confirmations calls were recieved.
12/13/16 Delivery Attempt #5
Well of course, come Monday 12/12/2016, I have no expectation of a delivery because I never recieved any phone calls either on Sunday, 12/11/16 or on Monday morning 12/12/2016. So at lunch time on 12/12/2016 I attempt to contact the HH Gregg store in St. Clairsville, Ohio once again! When I call the phone is answered by Cameron, and I ask to speak to a manager. Cameron informed me that the manager is unable to come to the phone. I was not in a pleasant mood regarding this situation so I sarcasticly asked Cameron if the manager was unable to come to the phone because he was out of the building or because he was with a customer. Cameron politely answered neither, that the manager was "in the back room." Now I don't know if the man was in a meeting, eating his lunch doing stock or something else, all that I know is that he could not deal with my situation.
I was a bit unhappy that I could not talk to anyone that could help me, so I decided to contact HH Gregg corporate headquarters to lodge a complaint about this ongoing issue and hope to get my freezer finally delivered. Well the first time, I attempted to call, the automated system hung up on me. The second time that I attempted to call, Dominique answered the phone after I had been ON HOLD FOR 38 MINUTES starting at approximately 12:30pm, I proceeded to tell Dominique that I have been trying to get my freezer delivered from my order placed on 10/29/2016. Dominique asked me for my order phone number and looked my order up. She then asked if she could place me on hold for a few minutes while she "investigated the situation a bit", the next thing I knew the phone was ringing and Brandon the store manager answered the phone. He had no idea what this call was about and I had no idea I was going to be transferred back to the store that was giving me no satisfaction and is part of the reason that I had called the corporate headquarters in the first place! Brandon did attempt to assist me, he has no idea why my freezer was not delivered today because it is sitting at the delivery center, supposedly. He told me that he does not have any idea why I thought it was being delivered today, because it is in the computer for 12/19/2016!!! I was extremely irritated to hear this and imparted this to Brandon, because 1. Steve from the delivery center told me it would be delivered on Monday, 12/12/2016 and 2. Before I talked to Steve, Robin left me a message (that I still have on my phone) that it would be delivered on 12/13/2016!!! Now I am being told that I will have to wait until 12/19/2016!!! Brandon informed me that he has no idea why I need to wait that long. During my conversation with Brandon he managed to move it up to 12/15/2016, however, I fail to understand why you cannot deliver it today or tomorrow when I was promised both days by two different employees! During the course of this phone call, Brandon graciously offered me my ice maker for free! I thanked him.
12/15/16 Delivery Attempt #6
And here we are AGAIN!!! My freezer was scheduled for delivery today, I recieved both automated phone calls confirming my delivery last night. Unfortunately, this morning I also received a phone call from Vern in the Delivery Center in Pittsburgh, PA telling me that my freezer had once again NOT BEEN DELIVERED FROM THE WAREHOUSE IN KENTUCKY! He informed me that it has been sitting in the warehouse for over a week now and for some reason unknown to him, they just are not sending it up to the Delivery Center!!! He stated that he is unsure of WHY they are not delivering it up to the Delivery Center and that he has been emailing everyone he can think of in order to get it brought up, but so far has been unsuccessful! He stated that he will again attempt to contact them to try and get my freezer up here for a Saturday delivery! That would be Saturday, December 17, 2016. We are now approaching the EIGHT WEEKS since my freezer was ordered and I was originally scheduled for an 11/19/2016 delivery date and was told there would be no reason that it should not be in before THANKSGIVING!!!!!!!!! Now its almost Christmas and still I have no freezer! After talking to Vern I waited until the store opened at 9:30am and called them. I spoke with Brandon again. He told me that he does not understand why my freezer has not been brought up either. Well to be honest neither do I! He informed me that he would attempt to contact Peeber (sp???) to see what the soonest was that they could get me my freezer!
12/17/16 Delivery Attempt #7
. . . . . We shall see if this time has as disappointing of an outcome as the last 6 attempts! And of course no freezer!!!
12/18/16
Well on Friday 12/16/2016, I recieved my two confirmation phone calls. I was assigned a delivery window of 8:45am through 11:45am. On Saturday 12/17/2016, I woke up early so that I would be ready by the time that the freezer arrived. I waited until 11:30 am when I recieved a phone call that my freezer was once again not on the delivery truck from the warehouse in Kentucky. Vern from the delivery center in Pittsburgh informed me that he is very frustrated because he has sent multiple emails to the warehouse regarding my freezer but they are falling on deaf ears! Well Vern transferred me to the St. Clairsville, OH store. Mike, one of the managers, answered the phone. He was very apologetic, however, he too has no clue why they are not delivering my freezer. One of my biggest complaints with this particular delivery attempt is the fact that they just figured out that my freezer was not on the truck at the same time that my delivery window was ending. Mike informed me that the weather had held up all the trucks, and while I understand that, I do feel that they should have called the people they had set up for delivery in the morning (while they were waiting on these trucks that didn't get to the delivery center until almost 9:30am), to let them know that the windows were shifting. However, since the problem was an unexpected ice storm, I do understand the delay. Mike gave me another $100 credit on my freezer. This makes a total of $379.99 that I have recieved off of the purchase price of my freezer. He informed me that he was going to contact his District Manager regarding this situation. My opinion is that this should have been done after my 3rd failed delivery attempt. Mike was hoping that the District Manager would be able to get someone to actually load my freezer on the turck and bring it up from Kentucky.
12/19/16
At approximately 4:15pm this afternoon, I contacted the St. Clairsville, OH store to try to find out if Mike had been successful in contacting his District Manager and if so what had been decided. I also wanted to clarify when our next delivery attempt would be. Mike informed me that he had indeed talked to his District Manager; and, the District Manager had contacted the warehouse. Unfortunately, the District Manager also stated that he cannot do anything to expedite the shipping of my freezer at this point in time. During our phone call I expressed a lot of frustration to Mike, during this conversation I asked him if he has any idea why I had been singled out like this. He informed me that it is not a matter of them singling me out, but instead that the warehouse does this to everyone with a special order. I also asked him why no one including the District Manager could make them do their job and he informed me that the employees, managers and everyone is very frustrated with the whole situation, as they are the ones who get stuck dealing with people like me on a regular basis. I informed him about my previous unsuccessful attempt to contact the Corporate Headquarters Customer Service and was unceremoniously transferred back to the store without me or the store personnel being notified. Mike believes that this was done because they don't know what to do to fix this issue either. I made a comment to Mike that I am seriously thinking of contacting an attorney regarding this situation, and he informed me that IF I tell him I am contacting an attorney he is no longer ALLOWED to talk to me. This was done in a vaguely threatening manner, because it made me feel like I would never be able to get my freezer if I could not talk to this man. I also asked Mike about someone getting a truck and going down to pick up my freezer and he said that is unequivocally not an option!!! I asked about substituting another freezer in the place of the one that I have ordered and Mike stated that they have no other freezers in stock that have ice makers in them, which was part of the reason for us ordering this particular model of freezer! I asked about the address to the Warehouse in Kentuck so that I could have my husband pick up the freezer, and was told that Mike does not know the address and could not get the address.
12/20/16 11:14am
I contacted an online customer service with Corporate Headquarters and spoke with a Cheryl S. who informed me that my freezer is NOT in Kentucky and that she has no idea about why anyone would tell me that it is. She is showing a -1 in inventory in the Kentucky warehouse for that specific product. I wanted to print out the chat but when Cheryl ended the chat (before she answered all of my questions, because I do not believe that anyone in this company has any answeres) and once that is done the chat window will not allow you to print it !
My amount of frustration continues to rise as this entire situation continues. In my opinion it does not matter if the freezer came in damaged or the wrong color or model NONE of this has been my fault or my responsibility. This is the holidays and while I was fully prepared to muddle through Thanksgiving without my large freezer, I was not prepared to make it almost all the way through to Christmas without it!!! I am trying to get things ready for the holidays and not being able to purchase things in advance is a hassle, it is also a hassle to have to stop by the store every other day for dinner makings because I do not have the room in my freezer to purchase my groceries less frequently, as I normally do. Some one needs to explain to these employees that these are their jobs and that unhappy customers find somewhere else to shop which leads to unemployed workers! I believe that you need to go through your warehoouses and fire anyone who is behind these delivery issues. As I said, after this mess began I looked online and this is a COMMON PROBLEM with your company, maybe if these people knew that they cannot continue to collect their paychecks for not doing anything, they would understand what is expected of them!
I am so beyond irritated with this whole situation and now when I look online, I see that this seems to be par for the course for HH Gregg customer service and delivery! I will be expecting you all to go out of business any time now because all these people that you are irritating are going to shop elsewhere in the future and your sales will begin dwindling! Shame on you all for treating your customers like this. You should have the courage to go out of business before you irritate every one under the sun!!! This entire experience with HH Gregg has taken me from very excited to get my new freezer to absolutely disgusted!
The one question I would like HH Gregg to answer for me is: WHY IS THERE NO ONE EMPLOYED WITH YOU ALL THAT CAN MAKE A DELIVERY HAPPEN??? It seems that there is not heirarchy in the company at all, if even the District Managers cannot get things to happen.
For sometime I have been tracking HHGREG ads specically regarding things they advertise on sale and do not have.
I have found 15 examples of items listed on special but when you try to buy them they are out of stock but do have the models that are way more expensive. Not just in one store either, i have people shop them in 4 of their markets and it is, indeed, a bait and switch operation.
I reviewed this with a person who stated they were the VP of Customer Service. This person did not have a clue! It does not surprise me that their business is declining with people like that at the helm.
Be Aware of their deceptive sales tactics!!!!
I am filing a complaint with the State Attorney General's office in Ohio in an effort to get them to stop, in my opinion, their illegal sales tactics. Having 35 years in the same business i can spot bait and switch a mile away and this company is one!
On 1 November 2016, I contacted HH Gregg to report a problem with my dishwasher purchased on 12/8/2014 with a 3 year extended warranty. I was told by the Associate that I would hear from someone within 3-5 days.
On 9 November 2016, after no call/response, I again contacted HHGregg and Warrantech and I was told that they (Warrantech) were still reviewing my case. It would take another 1-3 days.
On 16 November 2016 after no call/no response, I sent an email to HHGregg Customer support. I received a response from Ryan (?) at HHGregg who said that somone would contact me shortly. That evening, HHGregg Customer service contacted me to say that they were still waiting for a response from Warrantech.
Today is 21 November, and to date, I have recieved no resolution. Warrantech/HHGregg cannot be allowed to operate like this and steal money from Customers without an ounce of Professionalism or Integrity!!
Purchased a 5 year extended warranty on a dishwasher through hhgregg. The first company they dispatched my repair to was a company not in existence. Waited weeks for another repair company they came out diagnosed the problem, ordered the parts and returned a week later. Installed the parts but the machine wasn't repaired. The repairman walked off the job and said he would not try to repair anymore. I've made numerous attempts to talk to a manager at hhgregg (Gregg was his name) he called a couple of times but wasn't able to provide me with any resolution. When I called the warranty company they refuse to let me speak to a manager. I called Gregg back and he was out and asked to speak to his manager, he was "busy" so I left a message and 2 days go by and no phone calls. They will not return my calls or make good on the warranty.
I purchased a portable ac comm cool 12k heating system on August 12,2012 and it worked up until July 2016 which I have a five year warrenty on it.. I called HHGREGG to let them know it was not working any more and I would like to know what I can do to get a replaced.. It took them over a month or longer to respond back to me and then I am told I can not get a refund only store credit in the amount of $277.49. I paid cash for this unit and I do not feel they should have the right to hold my money.. I do not shop at HHGREGG and there is nothing I wont to buy from them.. My name is Edwina Kemp not last name sikes, thats my boyfreinds last name and the money goes to him and not me.. I need help to try to resolve this matter because they should not have the right to issue store credit when I paid cash.... I will never buy anything from them again..
Hhgregg's customer service is beyond horrible! Specially if you have to deal with Benito Henriquez, the Sales Manager. On 10/09/2016 my wife and I purchased a Samsung fridge, microwave, washer and dryer at hhgregg Aventura. This will be the first and last time that I buy at any hhgregg. I should of went to Best Buy, like I always did in the past, but unfortunately I decided to give hhgregg a try. What a mistake! I entirely regret giving over $3500 to this company.
The items were delivered in the evening of 10/12. At first sight everything seemed fine, but upon further inspection and after actually trying the washer machine that same night we found out that the machine was very loud (louder than our previous 10 year old machine), it vibrated tremendously and the plastic chrome finish on the door had stains/marks that wouldn't come off. The model number is WF42H5200AW.
Additionally, these is not even the machine we wanted. We wanted machine model number WF45K6200AW, but they didn't have the dryer that goes with it in stock because of a shipping issue that Samsung is experiencing, they said. Out of all the washers and dryers that we were interested in they only had the ones we bought available. So we settled for those, our mistake.
On 10/14 we drove to the Aventura store to speak to someone about this issue and look for a solution, since they offer a 30 day guarantee. To our surprise, they simply told us that we needed to call Samsung and have them take care of it. We left the store and called Samsung immediately. The customer service representative at Samsung told us that they couldn't do anything and that I had to go to the store, because the retailer offers a 30 day guarantee and that Samsung's warranty begins after the 30 days are over. I turned around and went back to the store to talk to one of the managers, Angel, who kindly called Samsung from the store and passed them on to me and later explained that we need to call Samsung and let them document the problem and that after doing that step he would exchange the machine or even give us a more expensive machine at the same price and to go back to the store after calling Samsung and after the technician's visit, in case Samsung decided to send a technician. We scheduled a call with Samsung for that same night and went home.
After calling Samsung that night we went over some troubleshooting and I was provided with an E-mail to send pictures and videos of the issues. I emailed them the videos that same night and I received a call from them on 10/18 to schedule a tech visit. The tech came on 10/20 and said that there was nothing wrong with the machine. He took the top off and tightened a few screws, that for some reason were lose (where is Samsung's Quality Control?), and that got rid off the squeaking noise for now, but there's still lots of banging noise and vibration that a new machine shouldn't make, but according to him that is very normal. I also had to tell him to write down the fact that the marks on the door won't come off, as he tried and couldn't take them off.
We went, once again, to the store after the technician left, as that was what we were told to do by the hhgregg manager Angel. Unfortunately Angel wasn't there and we had to speak to Benito M. Henriquez, the Sales Manager, who happens to be the same person that was there when we bought the machine on 10/09. From the beginning he had a terrible attitude, typical of a really bad manager who doesn't care about customer service and doesn't have a clue what customer care means. He clearly didn't care about our issue and instead of trying to understand the problem he seemed extremely careless and even sarcastic at times. We really felt we were bothering him. It was like talking to a robot and not a logical human being. He had zero empathy and even rolled his eyes when we mentioned that a brand new machine shouldn't make such noises and have marks on the door. After that, I felt helpless and started to raise my voice because he kept saying to call Samsung and have them take care of it and that if we wanted to return the machine we had to pay a 20% restocking fee and that we needed to give them the box, to which I replied that I don't even know how the box looks because it was delivered without one, I never saw a box. I want to assume it was left in the delivery truck.
This is by far the worst customer service we have ever experienced at any kind of retail store. Benito Henriquez was completely careless. He had the nerve to give us the run around in our face without showing a bit of empathy. Now I understand why this store is always empty. In my opinion, Benito Henriquez is extremely skillful at saving the company a few dollars by being rude and shameless, but, horrible at doing his true job, which should not only be selling, but keeping customers happy and retaining them. His careless attitude and lack of leadership is also clearly reflected in the store's atmosphere and other sales reps.
If he would of showed some common sense and care I wouldn't be writing this review. I highly doubt that someone at hhgregg cares about this review, but I surely hope that someone can find this helpful and spend their hard earned money somewhere else.
HHGregg sold me a brand new model mattress about 8 days ago. Originally promised me deliver in 10-14 days but would call as it became available. Received phone call after 3 days that it could be delivered earliest being 3 days away. I accepted the date, took off work and waited for the night before for my call. I received a call, spoke with someone who said the bed was in the truck ready to be delivered the following day. Unfortunately no one showed or called. I had to call and speak with an extremely incompetent manager names Yuron who doesn't know his a** from a hole in the ground.
Yuron told me 2-3 days until delivery as the item is guaranteed to be delivered with 8-10 days from ordering. The next day I reached out to inquire about a delivery date and a salesperson informed me it was "back ordered" 4-6 weeks. This is a brand new model!!! How is it back ordered???? Sears can have it to me in 3 days. Guess where I am buying from? Oh and not to mention HH Gregg didn't want to accomodate me for my day off work (-$240) or try to make it right in any other way. Overall a disaster and I will never go back.
Stay away from this company...
I purchased a dining room table in 2015. They shipped the wrong table. I called the store and was told I was a liar, that I did purchase this table. I drove 45 minutes to the store to show pictures I took while in the store. I had to wait 3 days for the table we purchased to come. When I arrived the table was missing its leaf. As it turns out the leaf was left on the loading dock then lost. When we received our third table there was a bit of flaking of the clear coat. Wanting nothing more to do with HHGregg I didn't complain.
It's been a year, the clear coat of he table is chipped in areas we've never sat. I've been calling the warranty department, customer service, spoke with the escalation department however following up, honesty and taking the initiative has not occurred. I've called the warranty department 10 times, customer service now 15, the escalation desk 3 times and have waiting on hold in excess of 2 hours. (yes, I can show my phone records) The longest I was put on hold was 22 minutes.
So here I am, I was told the warranty (5 year warranty) will not cover the table top which means by wife, our 2 year and 1 year old continue to eat dinner on a card table in the living room. Don't trust HHGregg, they have no compassion, they are not empowered and would rather blame the consumer than help. I asked to speak to the CEO or VP and was told they don't accept calls from customers.
Call hhgregg on 2/01/2016 for a service call on my icemaker(whirlpool) puchased 2013, May with the 5 yr service protection plan which is Warrentech. #8028195 they refured me to All Starr for the Service it self. Well not part no service yet and it is now March 4, 2014. Nobody can even give me a call to let me know what is going on. I have made every single call myself for one month straight. This is not right. Someone is not doing their JOB! I am just so upset. Pkease help. Warren tech #877-456-9643, ALL sTAR 847-676-46oo i paid for 5 years of coverage and I am not getting it. Whirlpool is made in Ohio what is the deal????
I have purchased appliances at HH Gregg for several houses that I sell. Most recent was a purchase for my primary home in mid April of this year. A Frigidaire appliance package was recommended to us which included: refridgerator, dishwasher, stove, and microwave. In addition, a Whirlpool washer and dryer. A $5500 purchase. These were all mid to top of the line appliances. Since April, our refrigerator has required 3 major parts and repairs, they still cannot fix the dishwasher, and now the washing machine in leaking water out of the gasket in the front load window/door.
It is impossible to get a real person on the phone at HH Gregg. When you do, they are rude. I said to the customer service person (Vera), "you know that 50% of the appliances you sold us that day are defective". She replied that "it was not their fault" but the manufacturers, however, isn't it about carrying a quality product then standing by the product?
To purchase an extended warranty is incredibly expensive for all those appliances but I see no way around it.
Don't buy your appliances there. When you purchase your appliances at a bix box store (like Lowes or Home Depot) you are not getting the same quality appliance you purchase when you go to an appliance store which is why we went to HH Gregg. I am so dissapointed with their products and their customer service.
I bought a tv and 3 year service contract from hh gregg a year ago. A power surge, explictly covered in my contract, occurred which damaged my tv.
It is now 3 weeks later and the only action taken is that a repairman showed up yesterday with the wrong part, told me he'd order another one, and left. The warranty division is unresponsive and hh gregg customer service refers me to the repair company who refers me back to the warranty division.
I will never visit an hh gregg store again and I advise any potential customers to consider this a cautionary tale.