I purchased a Herno ICONICO puffer jacket approximately two years ago and the collar tore after the first season and the sweater fabric over the collar is tattered and worn. I paid almost $800 for the jacket. I expected much more from the company and am very disappointed.
I reached out to the company and they offered to patch the hole in the collar which is not to my satisfaction as I do not want to wear an $800 jacket with the patch.
I am hoping you can work with the company for a resolution as they did not respond to my complaint with the Better Business Burear. At this point, I would never recommend this product to anyone else.
Sincerely,
Carole Andreotti
The consumer provided the following when submitting the Complaint to BBB
Herno USA, Inc. Reviews
I purchased a Herno ICONICO puffer jacket approximately two years ago and the collar tore after the first season and the sweater fabric over the collar is tattered and worn. I paid almost $800 for the jacket. I expected much more from the company and am very disappointed.
I reached out to the company and they offered to patch the hole in the collar which is not to my satisfaction as I do not want to wear an $800 jacket with the patch.
I am hoping you can work with the company for a resolution as they did not respond to my complaint with the Better Business Burear. At this point, I would never recommend this product to anyone else.
Sincerely,
Carole Andreotti
The consumer provided the following when submitting the Complaint to BBB