These guys will show up and double their bid and slide up the bid rate!
Julio and Gilbert arrived and before even stepping foot inside my house they estimated that the move would double from 6hrs to 12hrs. Our verbally agreed rate was $140/hr for a 3 man crew. But then they called us on Friday and asked us to shift our relocation date from Monday to Sunday at a rate of $130. We agreed.
When I asked them to just move me as contracted for the 6hr estimate he could only guarantee that the rate would be $10 higher than we agreed upon and he would not be able to do the work in the time estimated.
When I expressed concern over the principal of doubling my rate within minutes of being here Gilbert said that "you can just go find another mover then." Tim asked us to move our schedule to accommodate them from a Monday to a Sunday and Tim knows that he has you "over the barrel" come moving morning.
My options were agree to a higher rate than negotiated for possibly 2x the amount of time or as Gilbert said, I could "find another mover." When things began to go south I couldn't get in touch with Tim the owner and by the time that I did the moving crew already left.
Tim's only response was "these guys have been with me for 12 years and I have never had a problem." No apology, no effort to make this right.
Do yourself a favor and keep looking as these guys are not only unethical, they are incompetent. And simply put, they can honestly care less if they get your business or not as right now is a busy season and they will do just fine in spite of their horrible service.
Heart of Texas Moving and Storage Reviews
These guys will show up and double their bid and slide up the bid rate!
Julio and Gilbert arrived and before even stepping foot inside my house they estimated that the move would double from 6hrs to 12hrs. Our verbally agreed rate was $140/hr for a 3 man crew. But then they called us on Friday and asked us to shift our relocation date from Monday to Sunday at a rate of $130. We agreed.
When I asked them to just move me as contracted for the 6hr estimate he could only guarantee that the rate would be $10 higher than we agreed upon and he would not be able to do the work in the time estimated.
When I expressed concern over the principal of doubling my rate within minutes of being here Gilbert said that "you can just go find another mover then." Tim asked us to move our schedule to accommodate them from a Monday to a Sunday and Tim knows that he has you "over the barrel" come moving morning.
My options were agree to a higher rate than negotiated for possibly 2x the amount of time or as Gilbert said, I could "find another mover." When things began to go south I couldn't get in touch with Tim the owner and by the time that I did the moving crew already left.
Tim's only response was "these guys have been with me for 12 years and I have never had a problem." No apology, no effort to make this right.
Do yourself a favor and keep looking as these guys are not only unethical, they are incompetent. And simply put, they can honestly care less if they get your business or not as right now is a busy season and they will do just fine in spite of their horrible service.