Purchased the trailer new December 2015 from a local dealer. They have made many repairs to the trailer out of pocket. The slide out failed 2 times and distroyed the carpet 2 times. Two times it would not stay in so I secured it and returned to the dealer. 2016 Took the trailer to Florida and came back in March, slide out failed to stay closed, everything was soaked on the way home, 1st time for this. Local dealer fixed it. July 2016 headed out to Newfoundland, made it to Kingston Ontario when a rear tire failed, I installed a spare and a new tire from Canadian Tire. 2nd tire Failed in Quebec, changed to a spare and purchased a 2nd new tire from Canadian Tire. Almost made it to Fundy National park when yup tire #3 let go, put on a spare and made it to the park. Found that the other 3 tires were comming apart, as the tread was not in line and some delts had broken, all were the same cargo make even the new ones from Canadian Tire.
At this point no one had tires in stock to fit the trailer. I was referred to Princess Auto, They came to the rescue !!!
Sold me 4 tires on rims at a huge discount, allowed me to pull the trailer into the back parking lot so I could change all of the tires. They kept comming out with water and asking if they could help, from the manager to the floor people. At this point I was able to change out the tires in about 3 hours not bad as I had been able to change the other 3 on the highway in about a half hour each. Thank you PRINCESS AUTO !!!
as we were about to return home. The only difference between this trip on the others was that I added water to the holding tank as we were not booking places to stay at as we were taking our time. At this point I have spent around $1,000.00 for tires. We had no further issues and returned home after our tour. I took the trailer to the dealer and advised him what had gone on. They contaced Gulf Stream and advised them that the tires had failed and that the trailer had 3500LB AXLES and not the 5000LB axles as the stickers had stated, also the tire size was also smaller with a lower weight capicity. Gulf Streamed that the axles were fine, they wanted me to empty the trailer and have it weighed and they would print up new stickers for the trailer. I called them and got the same story.
The trailer weighed 6871LB, we added 2 12 volt batteries, 2 spare tires and mounts to the rear bumper, and a awinging cover to the slide out and 2 30LB propane tanks. As per the registeration, stickers on the trailer outside & inside and ownership, site info & documentation. The axles were to be 5000LB and the tires 225 series with a capacity over 2000lb each. However the 3500LB axles have a capicity of 7000LB. Add the trailer weight add the options and we exceeded the capicity.
As we were able to return home with no further issues nothing more was done. 2016 we took the trailer to Phoenix empty except clothes. trailer remain in AZ until we brought it home April 2018, okay we tried to make it home but only made it to Mt Plesant texas. Before leaving we checked the bearings, tires and everything looked good. I felt a pull from the trailer and saw smoke So I pushed on the brake only to have the trailer alarm come up on my dash with a electrical problem. The trailer brakes were not working so I only had the truck to slow the trailer down and stop it.
Luckley no onther vehicles were involved. I found a V dealer on the internet 15 miles away and got the trailer there. We stayed in the trailer for the night until the shop could take a look at it. The rear axle had failed and created a flat spot on the top of the bearing, this is also were the brake lines were attached and burned due to the heat build up from the axle. The entire hub was melted and in pices. The dealer found that 3 out of the 4 springs were broken, bowed flat or bent backwards.
I contacted USA NHTSA whom checked for recalls, none were found so they registered the occurance as it failed on a Highway. I contacted Transport Canada whom also have set up a file #2018-0885 and have also requested pictures of the original tires, original axles, and damaged springs. The only reason BOTH Transportation departments are looking at this is because the trailer was exported and imported lith false documents. They have advised Gulf Stream of the investagation by both parties.
I am looking at another $2500.00 USD repair to this trailer. I also am going to reregistar the trailer listing the correct axles. The repair shop is installing 4400LB axles as per the axle manufacture, whom advised that the 3500LB axles were not designed for this trailer. I would like the 5000LB axles but the additional work involved (cutting off the mounts, welding on new ones and cost of the larger axles makes it imposible for me at this time.
YES I am interested in being involved in a class action against them.
I was sold a Travel Trailer made by Gulfstream in 2013. It is an Innsbruck 2012 Travel trailer, that was brand new. After two years of owner ship I noticed considerable tire wear on two tires. After investingating and trying to determine the cause I noticed that the Gross vehicle weight and tires listed on the sticker on the side of the travel trailer did not match what was on the trailer. I contacted the manufacture which is gulfstream. I have been in contact if you can call it that for going on two + months.
First they asked for pictures of the VIN and tires, I sent them right away. Week goes by so I ask what is happening and I am told it was sent to management and she was waiting to hear back, but noted it looked like a discrepancy. Week passes again with no return email, so I email again asking what management had to say? Then they come back and tell me that the sticker on the travel trailer is not correct and they will be sending me a new sticker to reflect the tire size that is actually on it.
Again weeks pass and nothing. I have to email again what is going on? Then they tell me I should have gotten a letter, ok, send me the letter along with new sticker. Again, nothing, weeks. I again email and am told well they were shutdown for the holliday week. Again weeks pass, again I email Diane whom is doing all the responding.
Now again I 'm told that the sticker has been ordered, agian weeks pass and nothing. Again I have to contact them and ask what is going on? this time after more investigation the Vice President is involved and not answered her. So again I wait and nothing.
Pretty apparent that unless you keep emailing they wont respond at all on their own and when I email them all I get is the run around. So I advised in my last email that I was going to start reporting them and that is what I am doing.
I'll do this report, I'll also contact the Attorney General in Indiana and file a complaint, I will also file a report with the National Transportation and Saftey association.
Pretty obvious to me that the sticker isn't what was wrong and they don't want to pay for their mistake and send me the correct size tires.
I will never buy another one of thier products and if you do, be aware if you have any problems, they won't help you, even when it is their fault. I wonder if I was in some accident while pulling the trailer and it was determined I was over the rated limit and had incorrect tires. I wonder who the insurance company will go after?
Gulf Stream Coach Reviews
Purchased the trailer new December 2015 from a local dealer. They have made many repairs to the trailer out of pocket. The slide out failed 2 times and distroyed the carpet 2 times. Two times it would not stay in so I secured it and returned to the dealer. 2016 Took the trailer to Florida and came back in March, slide out failed to stay closed, everything was soaked on the way home, 1st time for this. Local dealer fixed it. July 2016 headed out to Newfoundland, made it to Kingston Ontario when a rear tire failed, I installed a spare and a new tire from Canadian Tire. 2nd tire Failed in Quebec, changed to a spare and purchased a 2nd new tire from Canadian Tire. Almost made it to Fundy National park when yup tire #3 let go, put on a spare and made it to the park. Found that the other 3 tires were comming apart, as the tread was not in line and some delts had broken, all were the same cargo make even the new ones from Canadian Tire.
At this point no one had tires in stock to fit the trailer. I was referred to Princess Auto, They came to the rescue !!!
Sold me 4 tires on rims at a huge discount, allowed me to pull the trailer into the back parking lot so I could change all of the tires. They kept comming out with water and asking if they could help, from the manager to the floor people. At this point I was able to change out the tires in about 3 hours not bad as I had been able to change the other 3 on the highway in about a half hour each. Thank you PRINCESS AUTO !!!
as we were about to return home. The only difference between this trip on the others was that I added water to the holding tank as we were not booking places to stay at as we were taking our time. At this point I have spent around $1,000.00 for tires. We had no further issues and returned home after our tour. I took the trailer to the dealer and advised him what had gone on. They contaced Gulf Stream and advised them that the tires had failed and that the trailer had 3500LB AXLES and not the 5000LB axles as the stickers had stated, also the tire size was also smaller with a lower weight capicity. Gulf Streamed that the axles were fine, they wanted me to empty the trailer and have it weighed and they would print up new stickers for the trailer. I called them and got the same story.
The trailer weighed 6871LB, we added 2 12 volt batteries, 2 spare tires and mounts to the rear bumper, and a awinging cover to the slide out and 2 30LB propane tanks. As per the registeration, stickers on the trailer outside & inside and ownership, site info & documentation. The axles were to be 5000LB and the tires 225 series with a capacity over 2000lb each. However the 3500LB axles have a capicity of 7000LB. Add the trailer weight add the options and we exceeded the capicity.
As we were able to return home with no further issues nothing more was done. 2016 we took the trailer to Phoenix empty except clothes. trailer remain in AZ until we brought it home April 2018, okay we tried to make it home but only made it to Mt Plesant texas. Before leaving we checked the bearings, tires and everything looked good. I felt a pull from the trailer and saw smoke So I pushed on the brake only to have the trailer alarm come up on my dash with a electrical problem. The trailer brakes were not working so I only had the truck to slow the trailer down and stop it.
Luckley no onther vehicles were involved. I found a V dealer on the internet 15 miles away and got the trailer there. We stayed in the trailer for the night until the shop could take a look at it. The rear axle had failed and created a flat spot on the top of the bearing, this is also were the brake lines were attached and burned due to the heat build up from the axle. The entire hub was melted and in pices. The dealer found that 3 out of the 4 springs were broken, bowed flat or bent backwards.
I contacted USA NHTSA whom checked for recalls, none were found so they registered the occurance as it failed on a Highway. I contacted Transport Canada whom also have set up a file #2018-0885 and have also requested pictures of the original tires, original axles, and damaged springs. The only reason BOTH Transportation departments are looking at this is because the trailer was exported and imported lith false documents. They have advised Gulf Stream of the investagation by both parties.
I am looking at another $2500.00 USD repair to this trailer. I also am going to reregistar the trailer listing the correct axles. The repair shop is installing 4400LB axles as per the axle manufacture, whom advised that the 3500LB axles were not designed for this trailer. I would like the 5000LB axles but the additional work involved (cutting off the mounts, welding on new ones and cost of the larger axles makes it imposible for me at this time.
YES I am interested in being involved in a class action against them.
John McClean [email protected]
I was sold a Travel Trailer made by Gulfstream in 2013. It is an Innsbruck 2012 Travel trailer, that was brand new. After two years of owner ship I noticed considerable tire wear on two tires. After investingating and trying to determine the cause I noticed that the Gross vehicle weight and tires listed on the sticker on the side of the travel trailer did not match what was on the trailer. I contacted the manufacture which is gulfstream. I have been in contact if you can call it that for going on two + months.
First they asked for pictures of the VIN and tires, I sent them right away. Week goes by so I ask what is happening and I am told it was sent to management and she was waiting to hear back, but noted it looked like a discrepancy. Week passes again with no return email, so I email again asking what management had to say? Then they come back and tell me that the sticker on the travel trailer is not correct and they will be sending me a new sticker to reflect the tire size that is actually on it.
Again weeks pass and nothing. I have to email again what is going on? Then they tell me I should have gotten a letter, ok, send me the letter along with new sticker. Again, nothing, weeks. I again email and am told well they were shutdown for the holliday week. Again weeks pass, again I email Diane whom is doing all the responding.
Now again I 'm told that the sticker has been ordered, agian weeks pass and nothing. Again I have to contact them and ask what is going on? this time after more investigation the Vice President is involved and not answered her. So again I wait and nothing.
Pretty apparent that unless you keep emailing they wont respond at all on their own and when I email them all I get is the run around. So I advised in my last email that I was going to start reporting them and that is what I am doing.
I'll do this report, I'll also contact the Attorney General in Indiana and file a complaint, I will also file a report with the National Transportation and Saftey association.
Pretty obvious to me that the sticker isn't what was wrong and they don't want to pay for their mistake and send me the correct size tires.
I will never buy another one of thier products and if you do, be aware if you have any problems, they won't help you, even when it is their fault. I wonder if I was in some accident while pulling the trailer and it was determined I was over the rated limit and had incorrect tires. I wonder who the insurance company will go after?
I have done everything I can as a consumer.