Your voice has a chance to be heard now! scamion.com - we bring changes together.

report scam

Grand Hall USA, Inc.


Country United States
State Texas
City Garland
Address 3838 West Miller Road
Phone 214 349 1097
Website http://www.grandhall.eu

Grand Hall USA, Inc. Reviews

  • Dec 30, 2016

Upon calling the plumber who installed our Eternal tankless water heater, he told us that we are out of luck, inspite the fact that the product was still under the warrantee period. He indicated that Grand Hall (the parent company) moved to Canada where they are still operating and will not ship replacement parts to the US due to numdrous defects in their products.

I have spoken to several other plumbers who have said similar things and know that there are numerous victims of defective products and Grand Hall should be sued with a Class Action for skipping the country to avoid warrantee work and fixing their products.

  • Nov 17, 2015

The Eternal GU 195 natural gas water heater manufactured by Grand Hall which we purchased in and installed in August of 2012 has broken down well within the warrantee time frame in 2015.

The E27/E11 error codes that everyone is experiencing means the mixing valve needs to be replaced.

Grand Hall has thrown away all their parts according to the plumbing industry.

Grand Hall and its company Eternal Water Heaters does not answer their phone and has not provided any warrantee resolutions. We, the consumer, are left with the only option of replacing our new water heater.

We were told Grand Hall closed Eternal Water Heaters, threw away the parts and moved their company to Asia to avoid the law. They are currently avoiding warrantee obligations according to their authorized service companies.

After several attempts at getting it fixed by authorized service companies, not to mention flood damages, we would like the replacement cost to be covered under warrantee.

Write a Review about Grand Hall USA, Inc.