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GoBank


Country United States
State California
City Pasadena
Address P.O. Box 5100
Phone 8882881843
Website http://www.gobank.com

GoBank Reviews

  • Sep 7, 2023

NOTORIOUS GoBank SCAM Offshore Bank Fraud Sponsored By Uber Technologies, Inc Uber Technologies, Inc in San Fransisco, CA sponsored a Visa Debit card to Drivers in 2017 issued by GoBank with Uber & #39;s name on it, a subsidarary of GreenDotBank. They took direct deposits for years for us to buy gas with then closed my account after locking me out of the online services. When I tried contacting them no one answered or either I was put on hold indefinitely by someone barely speaking English. Finally, they told me that I would receive a check in the mail with my balance. This has gone on for years now and I no longer drive for Uber after being unfairly deavctivated. & nbsp; When I was able to access my account it stated that I had $0.00 balance. Where & #39;s all of my money? THIS NEEDS TO STOP because I now see it & #39;s widespread practices even in government agencies who lend your personal information to identity thieves. (See shared website legal info below) & nbsp;

  • Feb 19, 2022

I had $2,257 in my account. Past December they announced me that my account were closed and check were going to be send to me with the whole ammount. This never happened . I called them every week at 1-888-272-4395 snd they promised always to send my check next week.

I cant believe them anymore. This grabbing of my money affected me since I could not pay the rent .They are still doing business.

  • Dec 31, 2020

GoBank (Green Dot Bank) Green Dot Bank, Green Dot Corporation, Go Bank, (888)280-8260 Customer Service Snail Mail GoBank P.O. Box 5100 Pasadena, CA 91117 Phone Numbers If you have a MasterCard GoBank debit card, call us at (888) 288-1843 If you have a Visa GoBank debit card, call us at (888) 280-8260 Are you an Uber Driver? If you have an Uber Visa Debit Card, call us at (888) 272-4395 Returned Item Guaratee low pricerefused by seller cancelled transaction have not credited funds not authorizing deauthorization. Holding Funds over30 days to use funds for unlawful interest generation

  • May 2, 2020

$1,300.00 was taken from my account, I filed a refund request for a refund and sent all info they requested, after approx 3 wks they denied my request stating their was no unauthorize transaction

, They froze my account, when i attempt to sighn on i get an invalid id and password. when i hit" forgot id," it comes back with a different phone # and e-mail address. they denied me access to my account and have treated me like my account never existed

this was a fraudulent taken of my money and they denied it ever happened.I could"nt believe their response i had been doing business with them for 3yrs and never thought a bank would rip me off

  • Apr 26, 2020

Let me share my experience with Go Bank because they have been stealing hundreds of dollars from my checking account. When I first, started with GoBank for the last two years I had no problems, customer service answered the phones and I had no problems with anything everything was good.

Now it's all about stealing, yeah its a game-changer all right. If anyone is interested in collectively SUING the owner Steve Streit, CEO and the owner of Uber, then let's do it!!! THEY ARE THIEVES STEALING FROM CUSTOMERS!!!!

  • Apr 3, 2019

They called my husband and I both at different times and said that my husband was approved for a $6000 loan.

He said that my husband could get the funds from western union but that my husband had to pay $195.00 and then 495.00 to cover the advance taxes with western union and a state to state transfer fee. They said we would get the funds within 10 minutes and they gave us a tracking # but when we tried to get the funds they never arrived because when I typed in the tracking # I got a message that said no such account found. They stole from my husband who is a cancer patient and is suffering already. These are some terrible scammers.

  • Dec 16, 2018

I was online and ran across go bank. I was unaware that a card was open under my.ssi number and there's no way to reach the company..

  • Jul 3, 2018

I have used GoBank to make online purchases in the past, and recently have had several refunds that should of posted to my account. The costumer service reps. Have lied repeatedly about the process, and for two months, have refused to credit my account after several merchants sent back my money to them. They will tell you to call the merchant and file a dispute. Even after you do all that, you still will not receive your money back. Beware...do not use this fraudulent company...the costumer service line will not even let you speak to a person. If your lucky enough to get through, you will get someone from the Philippines who does not speak English. Horrible company

  • May 30, 2018

Sent them 226. 00 dollors for faith money but i had to load it on a walmart gobank card , now they said since i live in texas they needed 400.00 money then they would release my money .but when i told them i didnot have it they got very upset , daniel carver said he was the bank presadent of gobank

  • May 3, 2018

1. Around November of 2017, I filed a dispute (not fraud) and they froze my acct, and sent me another one. I couldnt get to my money which is direct deposited 100%. Wound up getting evicted and homeless. Still am as of May of 2018. 2. March 2, 2018, I lost my card and reported it. I informed them how I get my mail (gave them four options and told them I would pay any costs they incurr). They refused. Apparently they only have one way, the slowest way and the only way to guarintee the card gets returned every time. I couldnt renew my AAA, Amazon Business Prime and couldnt buy food or gas for 2 weeks. 3. During this time, I sent a total of 140.00 to a friend so I could at least have some money. We never saw the money (around March 7th). They said the money was claimed, and it was, but never deposited into PayPal. I showed them screen shots of the activity log. Eventually they credited me 70.00 (half). To this day I still have no card, have to wait a week to get money (by sending it to myself via online bill pay), am still homeless and have not seen the remaining 70.00 they owe me. Funny they will mail a check to my PO Box but not my card. All this time I could've earned cash awards for purchases simply for driving for Uber

  • Apr 7, 2018

I had a account with GoBank because I worked for Uber and I was trying to deposit a check from my dad for my birthday and GoBank closed my acct before I had access to it

  • Mar 12, 2018

I work for Uber and deposit my earnings into this Uber debit card. I have noticed money missing periodically in different amounts every so often and noticed one Saturday after midnight a my account was negative -$180. Luckily my money was in my Vault so the amount that was supposed to be deducted( $180) was not available to be accessed! I was on the phone and took sometime to get to a live representative because I could not sleep and when I did get to a rep, they looked into it and informed me I was not in the negative. Mysteriously, I looked at my phone and the negative amount had disappeared!

Two days ago, I went to take out money from and ATM and I was in the negative for $10. I desperately needed gas and had to take out $50 which I only got $40 because of an unknown $10 deduction. I called customer support and they informed me that they will open an investigation ticket and I would get an email verification. I never got a verification. The very next day I had $30 in my Vault, which is supposed to be in, and low and behold, I was missing $10 and it stated $20 was there. At the beginning of utilizing this card, I was not keeping up with my funds and suspected that money was going missing and now and I know for sure and who knows how much has been stolen from me over 1.5 years!

  • Oct 31, 2017

Moved money into my go bank money caultn2 years ago. Never have been able to move it back to available balance and no one in customer service has been able to help. After 2 years.

  • Oct 10, 2017

I opened an account with GoBank about 4 or 5 months ago and had been using mobile check deposit regularly and one day they sent me an email saying they had closed my account due to unusual mobile check deposits. They closed the account then the checks cleared and now I'm out over $300.

  • Sep 1, 2017

After the 2 weeks, the funds were posted to my account, and avalible, when I went to withdraw some of the money , I was not able to do so, , I called go bank and was informed that there was a block on my account , so I would not be able to access any of my funds, when I asked go bank why there was a block on my account , go bank informed me that they needed more time to review my account and then they would contact me, , it has been over 2 months and I have still not gotten any answers from go bank about. My account, I have tried a number of times trying to contact go bank , but I am not able to talk to a live person , all I hear is an automated message . I am never given the option of speaking to a live representative at all, so now 2months later the block is still on my account and I have not gotten any answers.

  • Jul 14, 2017

I bought a gown back in February from a company called Dressilyme. I paid to have it customized and it was not customized, in fact, it was damaged as well once I received it.

I contacted the company and they refused to reimburse so I went through GoBank as the dress never came through as purchased. I purchased it to be sized to me and certainly not damaged.

I paid $158.60 but GoBank claims they are not able to refund me merchant purchases. Funny as they have before. I've been fighting for my money since February. I want all of my money back.

  • Jan 28, 2017

Gobank had a glitch in their system and took $300 from me and are not responding or returning the money. I was paid on Wednesday of this past week, when my paycheck was deposited, I moved an amount to the "vault" which is their equivalent of a savings account. When I did this, the money disappeared. I contacted go bank, and offered proof of everything and was told they would take 24 hours and review my account. I had not heard anything after 24 hours so I called again. I was told that my employer must have reversed my paycheck and that's why my $300 was gone. I called my employer and they denied this, it also clearly says on my account ledger that $300 was moved to the vault, it was just never credited. I am now at 72 hours and have not heard back and am no longer getting responses to my messages or calls. I am furious as $300 is a very large amount for them just to take out of someone's account with no explanation. It CLEARLY shows where the money was moved and not credited.

  • Aug 20, 2016

I was fed up with all the fees and everything that comes with a normal bank institution so I saw GoBank while cashing my pay check one day. I looked at the information on the starter kit and was like, this sounds promising! Because who doesn't need a debit card to pay for things online, right!?!?

I signed up, got my card in the mail a few weeks later and thought I was set! Boy, was I ever wrong! I did my first mobile deposit on Saturday July 30, 2016. My funds were not released as of Monday August 1, 2016, even though the automated system told me they would be available that day. I called in and spoke with a GoGuide and he stated that it would be released by the end of the day. I checked my balance 2 or 3 times a day and still nothing.

I sent email after email. I received 2 phone calls about the issue and got "it's being reviewed" or "their was an issue with the system" excuses. So I waited and waited. I sent a few more emails but I was trying to be patient.

Wednesday August 17, 2016, I get a call while I am at work stating that they had rejected my mobile deposit on Tuesday August 9, 2016 and I could take my check and cash it at any location I could cash payrolls checks and receive my money. Keep in mind, they called me on either August 10th or 11th to tell me they were reviewing it still and/or having issues.

I go to cash it at my Wal-Mart and low and behold - it would not go through. I wasn't embarrassed. I was pissed! So I call the check approval place that Wal-Mart uses and they stated that it was pre-approved weeks ago so I could not cash it anywhere. Now I am really heated because I have 4 freaking kids to feed, clothe, etc. But I stay cool.

I come into work today (Friday August 19, 2016) and speak with my payroll department. Guess what I found out???? GoBank cashed my freaking check on Monday August 1, 2016!!!!!! They never released my money to me AND told me they hadn't cashed it. I have information from my employers bank as proof it has been cashed out!

This place stole my money, lied to me about said money, and expect me just to let it go!?!?!? I worked hard for that money! I spent time away from my kids to earn that money! I want it back now!!!

  • Jun 22, 2016

I work as an Uber driver and Uber offers the use of "instantpay" to their drivers on the partner app, which is gobank. I had been using daily pay and decided to switch to the instant pay feature on the uber website to avoid any fees. The first three days I was able to retrieve my funds from uber and load them onto the gobank card with no problem. Day four was a Sunday, I ubered until 2 am Monday morning at which time I tried to retrieve my earnings gs for that day from uber and transferred them to the gobank card and it did not highlight the transfer button for me to make the transfer but it gave me a message that all earnings not transferred as of Sunday midnight would be automatically transferred by gobank to my card. The amount was 104.00 and some change. On Monday morning my Uber account showed a payment was made to me of the 104.00, but it never showed up in my gobank account. It is now Tuesday, I have sent emails to uber about the missing transfer and have gotten no response. I have looked all over the gobank site and cannot find a way to dispute there is a problem with a payment transfer.

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