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Glasses USA


Country United States
State Florida
City New York City
Address P.O. Box 74447
Phone 8502342151
Website GlassesUSA.com

Glasses USA Reviews

  • Jun 23, 2018

I am having issues getting a refund for my glasses purchased from GlassesUSA. I had returned my initial pair of glasses because I did not like the fit. When I got the second pair, they were damages to the frames and lenses. I filed a second RMA, but I was not getting any response from GlassesUSA. I followed up with an email but still was getting no response. I ended up purchasing glasses from another vendor. I finally was able to connect with a service representative via chat. They said that due to policy, I could only exchange my second pair or get store credit. I explained my situation and how their company had not responded so I had to go elsewhere. They said based on that they would be putting through a request for refund. Once my request was received by their refund department, they rejected it restating their return policy. Twice now I've explained that their non-responsiveness had led me to another vendor, and both times they simply restated their return policy.

  • Apr 26, 2018

Thank goodness it doesn't happen very often in life, but you occasionally run across one of those companies that should not exist because they have a horrible company culture and do not get anything right! Glasses USA is one of those companies. They seem to endeavor to find a problem with your order so that they can stop it from going to production.

There is a very noticeable amount of infighting between the internal departments, calling each other incompetent idiots in front of customers. In my two experiences with the company (each with an order for two pairs of glasses); they charge your credit card immediately, but lose the order and took nine weeks to fulfill one order and eight weeks to fill the other.

The final order, they sent two pairs of sunglasses when one was supposed to be normal glasses with transition lenses; and it was silver instead of gold. (I have never owned a pair of silver glasses in my life.) And if you need warranty service, it took over five phone calls and eleven emails over eight weeks to get their attention! So am I supposed to send the glasses that need replacing and let them lose them and forget all about it? That would be foolish, wouldn't it?

My advice, run, don't walk, away from Glasses USA! And they have existed for ten years now? Horrible company that does not deserve to exist because they do not care whatsoever about their customers!

  • Apr 25, 2018

Thank goodness it doesn't happen very often in life, but you occasionally run across one of those companies that should not exist because they have a horrible company culture and do not get anything right! glasses usa is one of those companies. They seem to endeavor to find a problem with your order so that they can stop it from going to production. There is a very noticeable amount of infighting between the internal departments, calling each other incompetent idiots in front of customers. In my two experiences with the company Each with an order for two pairs of glasses); they charge your credit card immediately, but lose the order and took nine weeks to fulfill one order and eight weeks to fill the other. The final order, they sent two pairs of sunglasses when one was supposed to be normal glasses with transition lenses; and it was silver instead of gold. I have never owned a pair of silver glasses in my life.) and if you need warranty service, it took over five phone calls and eleven emails over eight weeks to get their attention! so am i supposed to send the glasses that need replacing and let them lose them and forget all about it? That would be foolish, wouldn't it? My advice, run, don't walk, away from glasses usa! and they have existed for ten years now? Horrible company that does not deserve to exist because they do not care whatsoever about their customers!

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