Front Gate Tickets sold tickets on their website for Dreamstate 2022. In April of 2022, Tier 1 and Tier 2 ticket sales were closed, forcing customers to buy Tier 3 tickets at a higher cost. Now that the event is coming closer and they have opened up Tier 1 and Tier 2 at the original lower cost to sell more tickets.
Customers were forced to buy tickets at a higher cost early on, and now the company will not reconcile with angry buyers. They ripped us off.
I purchased tickets for Sea Hear Now 2020/2021 for $474.78 on 3/9/20, which was later rescheduled for Sept 18-19 2021, and yet never received my tickets/wristbands. The status on their site showed “ITEM RETURNED", yet I never received a refund. I tried to reach them multiple times to obtain the wristbands so that I could resell them, including on July 27 2021, Aug 9 2021, and Aug 16 2021, but for every request, I only received an automated response stating "Due to higher than normal email volume, we have fallen a bit behind on responding to emails.".
I also attempted to call them several times, unsuccessfully. The automated responses mentioned visiting the box office within 72 hours of the event, but that was NOT an option for me, as I had a family wedding to attend in California the same weekend. I needed the wrist bands in hand well in advance of the show in order to resell them, and tried to resolve this issue with them several times for 6 weeks ahead of the event, with no luck.
Finally reached a human AFTER the event, and they told me I was out of luck and that no refund would be provided.
I am giving Front Gate tickets one star only because I can't give them no stars. I purchased my 2017 ACL (2) tickets months ahead of time and due to the recent Las Vegas tragedy, decided I did not want to go, but my daughter still wanted to go. I went to their webpage, as instructed, and put in a request to cancel only ONE of the wristbands with a full refund. After not hearing from them, I called, was on hold for 14 minutes and then was told I had to go into my account and update my credit card information in order for them to do the refund....and to call back. I did just that but when I called back, I got the recording that they were no longer taking calls due to "high call volume." (How do you have a high call volume if you're not taking calls?) I emailed a total of 6 more times over the next 3 days and finally was told that my order was cancelled with a full refund. I did not ask for a full refund and for my full order to be cancelled, only ONE of the wristbands and 1/2 of my money. Here it is time for ACL weekend one to start, and I haven't gotten a call back yet (repeated emails asking for a asap callback), my daughter has on a cancelled wristband and in route to the festival as I type. If anyone has been to ACL, they know the process of just getting in is an ordeal, and now she will have to make her way to the customer service area and get a new wristband, if she can even get one! Customer service reflects heavily on a company, and after spending four days just trying to get one wristband cancelled and refunded, to find out both have been cancelled and refunded, and now the day/time of the festival to start and still no resolution. ACL needs to rethink who they use to sell their tickets to an event of this proportion. I have been going to ACL for 11 years, and I will not be back due to this incident that can't take 5 minutes to resolve.
Their ticket process is - well for want of a better description - a complete ripoff (literally).
I attended the Outside Lands festival this year - planning to buy tickets for Sunday Only. FrontGates phone app tacked on an extra day - Friday - which didn't appear anywhere until after I clicked the "Purchase" button.
FrontGate was the ticketing agency for Outside Lands, but if you plan on going, do NOT use them! They tacked on that unrelated Friday (we bought VIP tickets for Sunday only as stated above). You can say it was my mistake if you'd like, but either way both FrontGate and Outside Lands we're completely uncooperative in trying to rectify the error.
I called Front Gate immediately after the false purchase went through, but the ticket agency sent me to Outside Lands saying they had a "strict no refund policy". Outside lands referred me back to Front Gate saying they handled all ticket issues. After emails, phone calls, and bouncing back and forth, I was sent a final email saying "Why don't you give your tickets to a friend". Just one problem, I live in Ventura and didn't know anyone going up to the festival on a Friday.
So I referred the matter to my credit card company (Visa) which also denied my dispute saying that it wasn't for an "incorrect amount" but only for a "correct amount" that appeared on the receipt (however improperly).
So now I'm out nearly $800 dollars (yes - that's eight hundred dollars) for a day I couldn't attend and tickets I couldn't give away or sell pending resolution of the dispute.
So I give FrontGate an F- for both customer service and technology. By the way, there is no way to contact Outside Lands directly to dispute the charges or make any corrections. If anything goes wrong - you're just SOL.
This is my first time attending EDC in Las Vegas. I purchased tickets the first day they were available for sale (9/21/15) for the event on 6/17-6/19/2016. Front Gate Tickets agreed to ship tickets at the beginning of May upon purchase of festival tickets. This is a binding express contract and they have violated this by not shipping my tickets as of 6/14/16. I have spent several hours trying to figure out what the reason for delay and how to remedy my situation.
It is now 6/14/16 and I have been in contact with Front Gate Tickets and they informed me that because they failed to uphold their end of the contract they entered upon accepting payment from me, which I will now have to wait in line at the box office to get my tickets, in effect, further wasting my time. I find this completely unacceptable and have communicated to Front Gate Tickets that I would like compensation for my time and effort to no avail. I have spoken with several friends and acquaintances about this and they too are having issues with Front Gate Tickets. It is clear that Front Gate Tickets does not care for their customers and does not uphold their end of the deal.
When Front Gate Tickets accepted my payment, they agreed to ship my tickets, which in turn were not shipped. They are a lousy excuse for a business and should be shut down.
I had no other choice than to use this third party service to purchase tickets to a particular concert. When purchasing the tickets, the company required that I provide a phone number, but included a statement that they would not sell the information. I am very selective about providing my phone number, and decided to trust in their statement. However, within 2 days of providing the information, I have begun to receive multiple calls daily from various telemarketing firms. I've held this phone number for nearly 10 years, am on the Do-Not-Call registry, and have never received calls from telemarketers in the past.
Front Gate Tickets Reviews
Front Gate Tickets sold tickets on their website for Dreamstate 2022. In April of 2022, Tier 1 and Tier 2 ticket sales were closed, forcing customers to buy Tier 3 tickets at a higher cost. Now that the event is coming closer and they have opened up Tier 1 and Tier 2 at the original lower cost to sell more tickets.
Customers were forced to buy tickets at a higher cost early on, and now the company will not reconcile with angry buyers. They ripped us off.
I purchased tickets for Sea Hear Now 2020/2021 for $474.78 on 3/9/20, which was later rescheduled for Sept 18-19 2021, and yet never received my tickets/wristbands. The status on their site showed “ITEM RETURNED", yet I never received a refund. I tried to reach them multiple times to obtain the wristbands so that I could resell them, including on July 27 2021, Aug 9 2021, and Aug 16 2021, but for every request, I only received an automated response stating "Due to higher than normal email volume, we have fallen a bit behind on responding to emails.".
I also attempted to call them several times, unsuccessfully. The automated responses mentioned visiting the box office within 72 hours of the event, but that was NOT an option for me, as I had a family wedding to attend in California the same weekend. I needed the wrist bands in hand well in advance of the show in order to resell them, and tried to resolve this issue with them several times for 6 weeks ahead of the event, with no luck.
Finally reached a human AFTER the event, and they told me I was out of luck and that no refund would be provided.
ACL Weekend One Fiasco
I am giving Front Gate tickets one star only because I can't give them no stars. I purchased my 2017 ACL (2) tickets months ahead of time and due to the recent Las Vegas tragedy, decided I did not want to go, but my daughter still wanted to go. I went to their webpage, as instructed, and put in a request to cancel only ONE of the wristbands with a full refund. After not hearing from them, I called, was on hold for 14 minutes and then was told I had to go into my account and update my credit card information in order for them to do the refund....and to call back. I did just that but when I called back, I got the recording that they were no longer taking calls due to "high call volume." (How do you have a high call volume if you're not taking calls?) I emailed a total of 6 more times over the next 3 days and finally was told that my order was cancelled with a full refund. I did not ask for a full refund and for my full order to be cancelled, only ONE of the wristbands and 1/2 of my money. Here it is time for ACL weekend one to start, and I haven't gotten a call back yet (repeated emails asking for a asap callback), my daughter has on a cancelled wristband and in route to the festival as I type. If anyone has been to ACL, they know the process of just getting in is an ordeal, and now she will have to make her way to the customer service area and get a new wristband, if she can even get one! Customer service reflects heavily on a company, and after spending four days just trying to get one wristband cancelled and refunded, to find out both have been cancelled and refunded, and now the day/time of the festival to start and still no resolution. ACL needs to rethink who they use to sell their tickets to an event of this proportion. I have been going to ACL for 11 years, and I will not be back due to this incident that can't take 5 minutes to resolve.
Their ticket process is - well for want of a better description - a complete ripoff (literally).
I attended the Outside Lands festival this year - planning to buy tickets for Sunday Only. FrontGates phone app tacked on an extra day - Friday - which didn't appear anywhere until after I clicked the "Purchase" button.
FrontGate was the ticketing agency for Outside Lands, but if you plan on going, do NOT use them! They tacked on that unrelated Friday (we bought VIP tickets for Sunday only as stated above). You can say it was my mistake if you'd like, but either way both FrontGate and Outside Lands we're completely uncooperative in trying to rectify the error.
I called Front Gate immediately after the false purchase went through, but the ticket agency sent me to Outside Lands saying they had a "strict no refund policy". Outside lands referred me back to Front Gate saying they handled all ticket issues. After emails, phone calls, and bouncing back and forth, I was sent a final email saying "Why don't you give your tickets to a friend". Just one problem, I live in Ventura and didn't know anyone going up to the festival on a Friday.
So I referred the matter to my credit card company (Visa) which also denied my dispute saying that it wasn't for an "incorrect amount" but only for a "correct amount" that appeared on the receipt (however improperly).
So now I'm out nearly $800 dollars (yes - that's eight hundred dollars) for a day I couldn't attend and tickets I couldn't give away or sell pending resolution of the dispute.
So I give FrontGate an F- for both customer service and technology. By the way, there is no way to contact Outside Lands directly to dispute the charges or make any corrections. If anything goes wrong - you're just SOL.
This is my first time attending EDC in Las Vegas. I purchased tickets the first day they were available for sale (9/21/15) for the event on 6/17-6/19/2016. Front Gate Tickets agreed to ship tickets at the beginning of May upon purchase of festival tickets. This is a binding express contract and they have violated this by not shipping my tickets as of 6/14/16. I have spent several hours trying to figure out what the reason for delay and how to remedy my situation.
It is now 6/14/16 and I have been in contact with Front Gate Tickets and they informed me that because they failed to uphold their end of the contract they entered upon accepting payment from me, which I will now have to wait in line at the box office to get my tickets, in effect, further wasting my time. I find this completely unacceptable and have communicated to Front Gate Tickets that I would like compensation for my time and effort to no avail. I have spoken with several friends and acquaintances about this and they too are having issues with Front Gate Tickets. It is clear that Front Gate Tickets does not care for their customers and does not uphold their end of the deal.
When Front Gate Tickets accepted my payment, they agreed to ship my tickets, which in turn were not shipped. They are a lousy excuse for a business and should be shut down.
I had no other choice than to use this third party service to purchase tickets to a particular concert. When purchasing the tickets, the company required that I provide a phone number, but included a statement that they would not sell the information. I am very selective about providing my phone number, and decided to trust in their statement. However, within 2 days of providing the information, I have begun to receive multiple calls daily from various telemarketing firms. I've held this phone number for nearly 10 years, am on the Do-Not-Call registry, and have never received calls from telemarketers in the past.