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Fotolia


Country Netherlands
City Amsterdam
Phone 1 (888) 674-2299
Website https://www.fotolia.com/

Fotolia Reviews

  • Dec 28, 2016

I wanted to purchase 6 files for 112 credits and after I purchased the credits, I receive notices that I had still more credits to use in 3 days, so I downloaded a few more random photos to zero out the credits, but then it showed up again that I still had another 100 that needed to be downloaded in 3 days. I decided to see what was wrong and via email I receive 4 invoices instead of one. My purchase of 100 dollars was bumped to 520 dollars in less than an hour!

Only after hours of investigation and finally being able to talk to a customer service representative is that I found out that Fotolia has a small box in the fine print that needs to be unchecked when you sign up their agreement. or they will keep recharging your card continuously unless you uncheck that when you sign up to their services. The trick though it is impossible to find a box to uncheck unless you call them, and by that time they already charged you 5 times the amount you were asking for.

A completre SCAM!

  • Jan 23, 2016

I have used fotolia just for an one-time purchase of couple of stock photos.

They put me automaticly on auto-renewal options and saved my credit card details, as i wished to have it or if there is any added value to customer doing so.

Eventhough i realized that, i couldn't turn auto-renewal off even before 1 day prior to renewal period - ah yes terms&conditions says it is possible until last 3 days.

Basicly this company made a good math to make sure confusing customer so well so they keep on charging you. I see no real reason first forcing a customer to auto renew account and buy credits every month, which are actually expire at the end of the months - so very good online business selling nothing. On top of that, what can be reasoning not allowing customers to stop auto-renewal 3 days before! It is not a real product you put on logistic etc - complete none sense just a scam.

Please never let this bad business to ripp you off - follow up with them because they know what they do will not be appreciated by Dutch Better Business Bureau - Consuwijzer

Tell them you are filling a file for this malpractice and they will immediatelly back off.

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