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Flagship One, Inc.


Country United States
State New York
City East Rockaway
Address 21 Ryder Pl
Phone (516) 766-2223
Website http://www.fs1inc.com/

Flagship One, Inc. Reviews

Most Useful Comment
  • May 31, 2017

We ordered an engine computer to fit a 2003 Dodge Caravan on May 5th 2017. It took 10 days to get the unit. It was purchased as a plug and play per the vin number we provided. Upon recieving the part it was delivered to a shop we have dealt with for over 40 years. The unit would not work. We called Flagship One and were directed to Sarah in customer service. It took 3 days of calling to get her on the phone, not one return call from here after about 11 messages. She contacted the shop directly and informed the shop owner the problem was not the computer but in the vehicle. We tried for 3 more days to contact Sarah because an outside diagnostic repair company was called and they said the computer needed to be flashed. The shop could not wait for the 3 days because they had put their customer in a rental vehicle. We authorized the shop to get the computer flashed since we could not get Flagship to call back and help. The car started immediatly upon flashing and the customer took his vehicle. 2 days later we finally got ahold of Sarah and she said they could not help us. The cost of the computer was 202.49 and the cost to flash was 150.00. Sarah refused any kind of compensation even though we had sent up documentation for the extra work. This company has terrible customer service and am surprised they are still allowed to sell on Ebay. Check out some of the complaints on line.

Mark as Useful [2 votes]
  • Sep 4, 2018

flagshifty one or scamshaft two

ditto for me on the vehicle computer purchase. Ordered a PCM for my 97 jeep. First excuse was the part they had was not for the vin# Flagshifty said they had another PCM plug-an-play ready to go. After 4 days with no UPS movement I emailed them. Response for second delay was that they would get one off the shelf, test it, and send it out. I expressed my dissatisfaction with the fact after 5 days NO product was in the mail. This is a huge red flag for me. Next excuse was the one they tested was bad - BUT they could get another out in 3 days. Cancelled the order, bought one locally. Cannot afford to wait for them to get their crap together. Opened a case with PayPAl for a refund. Flagshifty emailed They would issue a refund AFTER I cancelled to case with PayPal. PayPal told me NEVER cancel a case UNTIL your satisfied. Knew that. A reputable firm would never have asked a buyer to do that. Waiting for refund. Researched flagship one further and seems the PCMs and veh. computer sales are always the same MO. Nothing but excuses. PayPal needs to allow - feedback for cancelled sales.

  • Sep 4, 2018

shifty company for PCM sales

waiting on a refund decision from PayPal that I opened a case with against them for no-delivery of item. Excuses excuses.

  • Jan 20, 2022

I ordered a computer (order # 869927) Nov. 16, 2021 and my installing technitions found it faulty and useless. I faxed them the RMA warrenty forms (warrenty serial# 430637) and waited weeks for instuctions then out of frustration I mailed the computer back to them ($30 my cost) on Dec. 24 (tracking #cx669320221ca) and heard from Joven ([email protected]) onDec 28 telling me to return the computer to them which I already did.

Since then nocontavt, I sent a email to Joven. Novella and Admin. asking to refund my money or ship me a working computer but absolutely no answer since last year. I would like enough respect for anyone at Flagship One to contact me as I was good enough to send them $300. I am into this $387 and have no computer!

  • Nov 9, 2020

I purchased a computer for my 2000 Ford Expedition and when I received it, I installed it and it and the vehicle will not start with it (it does start with the original one I was replacing but doesn’t run right with the original one because I think I got it wet when pressure washing the motor area of my vehicle). I called Flagship One and they told me that they have to get an approval for me to send it back. I have called 6 times since I paid for it online and cannot get them to email me a shipping back label although this thing is faulty.

This company is so unresponsive even when the computer that they send you is dead. This is absolutely unbelievable. I have done my part by paying them and waiting a long time to receive it even though they said it would come much earlier than it did. They are nothing but low life liars that own and run this company. It is ridiculous that a company is this low life to not send me another one and the free shipping back, and then send me one that actually works. They DO NOT WANT TO TAKE ANY RESPONSIBILTY IF THEY SEND YOU A BAD COMPUTER. No integrity whatsoever!

You read all of these bad reviews that are very strongly stated and warning everyone not to buy from this company. BELIVE IT! If they send you one that doesn’t work, you are out the money you spent. This company cannot get anymore aweful than they are. The phone people sound very fine but their corporate are low life scum with “0” integrity. You won’t likely get any money back or like in my case I just want a computer that works. THIS IS UNBELIEVABLE, but you will be forced to believe when they do it to you like they have the numerous people in these reviews!

  • Nov 9, 2020

I ordered a new ecm for a 2013 Equinox, took forever to arrive and once it did, I had to pry two on the pins back in place to even hook it up, once connected and following procedures to program existing key, engine would not start. Put the old one back on and still started just fine. Contacted company to speak to someone on tech dept and was told they don't talk on the phone, I had to submit a support ticket and it would be answered within 72 hours. A week later I contacted them again, same answer, and no response. After getting rather ugly with them thru chat they said they would send a replacement, but only after I sent the one I had back, I waited over a week for a return label.

I told them at this point that I expected a new one to be sent as soon as they had confrimation of the item being in transit, was told they could do that. Sent another message asking for new tracking number and was told they never got that message and since I had previously asked for a possible refund, they put the new one back in their stock and had already started the process for a refund. WTH. So thinking they would process a refund knowing the item was in transit to them already, I inquired about that, and now being told that it could be a week after they receive the ecm and have a chance to test it.

I have now also filed to dispute the charges and am waiting to hear back on that. Their customer service sucks, they only care about putting money to line their pockets. DO NOT order from this place.

  • Aug 31, 2020

I recieved a defective part from them and they refused to refund my money back. This was after numerous phone calls and e-mails back and forth between us. I did recieve a return authorization from FS! and later on sent them copies of my tracking number and confirmation of reciept by them of the defective part.. They still will not refund my $337.49 . I sent them copies of the e-mails they had sent, an the ones I had sent to them to try and remedy the possible fix for this defective part.

I had to incur a lot of expense to try to have a mechanic try to figure out why this part did not work. The part originally arrived after 17 days when their website said all orders shipped within 3 days. I spent hours on hold with them and ended up getting cutoff a few times. I was told that the account manager would return my call , never did. I was lied to in about every way a business could to a customer.

Absolutely the WORST internet business I've ever worked with .In one of the later e-mails they told me they would return the part to me, never did. By the way, this all happened when they advertise LIFETIME WARRANTY. I was going to put a review on their website but it appears that they blocked my user account name.

  • Aug 15, 2020

I purchased a computer for a Chevy van from Flagship one inc. we are staying in a RV Park so it is not a permanent residence. Flagship sent the computer through USPS not being aware of new shipping policies from COVID-19. The USPS will not deliver to the office at the park and will not deliver to temporary residents so package was returned. Flagship was made aware of the postal issue and claimed a new one would be sent out through Fed Ex or UPS who deliver here daily regardless of COVID-19. It has been more than a month now after being promised a 10 day delivery.

They route calls through a Indian call center and do not answer any calls themselves. They do not follow through. They refuse to send the computer by action even though it was again promised. And they refuse to refund money. I have a open BBB complaint filed and will address the consumer affairs next if I do not receive my computer or a refund. At this point it is theft of funds as they failed to be aware of shipping issues with the service they used and have refused a refund.

  • Jul 1, 2020

They always say an account manager will call you back. That is a joke. Save yourself a headache, spend a little more money and order from a real company. My opinion, this company is a scam. Still haven't received my product or heard back from the account manager.

  • Jun 14, 2020

I bought a pcm/ecu/ecm off of flagship one inc they scammed me out of $194 for a 2006 lincoln zephyr pcm i got it arrived on time but when i programmed my key's no crank no start i hear a little hum and buzz from the fuel pump and nothing happens seams like it was either programmed wrong or they take people's money and than run out too some salvage yard and pick up a used pcm and sand it down and paint it and put a warranty on it witch they probably wont honor it i might just have too take these crooks too court

  • Aug 21, 2019

I ordered and received a remanufactured engine control computer for a 2001 Jeep Liberty. The Jeep was running but not properly with the existing computer. The air conditioner and the cold engine controls were not working. I installed the replacement computer and the Jeep would not start.

I reinstalled the original computer and the engine started. Flagship One then replaced their computer but it was also defective. The Jeep will not start with the Flagship One computer but it starts with the original computer. Flagship One is calling the replacement a warranty claim and says that my warranty is now exhausted.

  • May 12, 2019

ripoff scam company

I bought 1 for my car 2005 ford focus $227.49 I got it quickly but not working apparently not flashed security light flashing security working just fine talk to service department then account manager she told me they was having some problems to return it so I sent it back in to be flashed cost almost $12.00 to return it well supposed to be return quickly well account manager said my vin number was incorrect well it's not I checked it multiple time's to be sure then later on I sent pictures of my car title proving it was correct well account manager no longer reply to me email or phone and service department either after almost 2 weeks later the service lady said it was fixed be sending it out next day or so well next week rolls on I call service manager answer let me know unit will be arriving that day well it did but it still not working same as before I guess I been scammed so don't buy from this place ripoff ! Now got to come up whith more money to get another one from a more reliable place to fix my car please go some where else more reliable place get one

  • Jun 28, 2018

WE PURCHASED ECM FROM THEM IN GOOD FAITH. 1ST ECM DID NOT REPAIR PROBLEM. 2ND ECM REPAIRED PROBLEM BUT CREATED OTHER PROBLEMS. AT THAT TIME UPON RETURN & THEIR CHECK OUT OF RETURNED DEFECTIVE ECM. THEY DECIDED THAT THEY COULD NOT REPAIR. BY THAT TIME THE GRACE PERIOD FOR REFUND HAD ALREADY PASSED. THEY REFUSED REFUND. IN STORE CREDIT ONLY. WHY WOULD WE WANT IN STORE CREDIT IN THE FIRST PLACE?? VERY UNPROFESSIONABLE ON PHONE. GRACE PERIOD PASSED AS OF RESULT OF SHIPPING AND CHECK OUT TIME.

  • Mar 12, 2018

My car was originally diagnosed by a shop, they said I needed a new CCRM Box. So I went on the internet & found your company. I called & spoke to one of your sales guys that helped me with the part I needed for my VIN No. & he emailed me an invoice (see attached #1). It took longer to arrive than what I was told. On Aug 16, 2017, I had to contact your company to see if I was going to get a tracking no. & check status as to how much longer (see attached #2). When the part finally arrived it was installed & then my AC stopped blowing cold air out. I had the AC checked & I ended up needed a new AC compressor & kit of $900. But when the mechanic hooked up the new AC with the new CCRM box, it would not work the new AC. So the mechanic put my old CCRM box in & the new AC blew cold air. Therefore making your CCRM box defective.

This is where it went downhill with you company & customer service. On Aug. 31, 2017, shortly after receiving your part & it was bad, I emailed your company that I was disappointed & I wanted a full refund, no restocking fee & no return shipping fee. No one ever contacted me (see attached #3). I contacted your company several times trying to get help to refund or exchange, leaving several messages. I have attached my cell phone log of calls, over 10 times, besides trying to call from my work phone as well (see attached #4). On Sept. 15, 2017, “Sara” emailed me claiming she couldn’t find me in the system (see attached #5). On Oct. 3, 2017, I received an email asking for my feedback. REALLY??!! I responded back to the email (see attached #6). On Oct. 5, 2017, “Sara” emailed me again, saying she didn’t see my return yet & asked me for my tracking no. I responded that it hasn’t been returned yet because no one is helping me with my request (see attached no. 7).

On Oct. 30, 2017, I received a random email from Sara that has a return address (see attached #8). On Nov. 8, 2017, I shipped your part back with a tracking # & it was received on Nov. 10, 2017. Still, no one contacted me to fix my issue. I called again on Nov. 17, 2017, and 2 times on Nov. 22, 2017, to be on hold for 10 minutes while I was at work. I called again on Nov. 28, 2017, always leaving voicemails! On Nov. 28, 2017, I called & asked to speak to a manager. They said there was no manager in the dept. I needed for the rest of the day. I was told I was given a store credit & I said that was unacceptable. She said I will get a callback tomorrow. On Nov. 29, 2017, I received an email stating I have been issued a credit. WHAT!!?? (see attached #9)

Finally, on Nov. 30, 2017, I got a call from “Sara”. She argued with me & kept saying I didn’t return the part within 30 days. I said because no one at your company would EVER help me! She argued with me over & over about my AC not working & I told her I bought a NEW AC compressor kit & your part won’t run it. I asked for a manager & she said she is a manager. So you are telling me, this whole time I have been dealing with a manager…? I don’t think so. I said I want to speak to someone about you & she said there is no one…I hung up because I was not going to continue arguing with this employee & be treated this way as a customer. On Nov. 30, 2017, I received a random email with an attached questionnaire to fill out to start a return/refund? (see attached #10). At this point I am furious. I go to the BBB to look up complaints, to find out there are 110 complaints with my same problem! Along with 42 negative reviews. I had to file a complaint with the BBB for help to get my full refund back! Stay away from this scamming company!

  • Feb 3, 2018

I odered an item from this company never recieved a tracking number had to call for it and then the item was never shippped. called back to see what the problem was and was told it was shippped. checked with post office cause i never seen any updates on the shipping. they told me it was never shipped. called back for a refund for days and they keep saying its shipped but nothing goes out .i get is the runnaround. all i want is my money for an item that has never shipped...but doent seem as if that will happen

  • Feb 2, 2018

This company did not stand behind their product. Our customer had to purchase a factory unit in place of the defective unit from Flagship. All we requested was a refund for the defective unit. They did not refund or offer a credit for their defective product. The "Lifetime Warranty" claim is just a hook gimmick to pull the customer in making the purchase. If it doesn't work....well....good luck. This is how this experience went. All experiences aren't equal and we respect that. However, a customer should be put in front for an established business. Business ethics and customer service were quite shameful from Flagship. It takes so much time to develop customer relationship and residual business. Sad to say that Flagship One has lost all future orders from us and their reputation.

  • Jan 17, 2018

I odered with expedited shipping because I am without a car and have 25 miles each way to work. They guaranteed me a time frame that would work so I made my purchase. After they got my money I received an email stating that there was a processing delay. Now 2 weeks in still no part and I have been lied to so many times by Sara and Yerika that I cannot believe ANYTHING they say anymore.

Stay away from this company if you want to keep your money and your sanity!

  • Oct 28, 2017

This is a letter I filed with the BBB of Greater New York about a year ago.

On the 26th October, our business purchased a plug and play ECM from Flagship One, this was for a 1998 Jeep Grand Cherokee 4.0 liter the VIN # given to Flagship One 's sales rep was 1J4GZ58S7WC136781, (Clearly a 1998 Jeep Grand Cherokee 4.0, 4 X 4) (. The initial problem with the vehicle was that the vehicle would lose the "Crank" signal from the EMC, not only that, we found that the ECM had been purchased from a salvage yard. The ECM came to us purporting to be a plug and play, we installed the part into the car, the vehicle ran terrible. We re-pulled the codes and found that the codes present we that the ECM could not find injector for cylinder 7 & 8. I called the customers service representative at Flagship One and explained that the VIN number embedded into the ECM was incorrect from the one I gave them, it was 1J4GZ88Z6WC131781, (Clearly a Jeep Grand Cherokee 5.9 , 4 X 4) they apologized and had me send the ECM up at our expense so they would correct the programming. They sent the ECM back by ground not overnight as they said they would and we installed. Much to our dismay they sent the ECM back with the same VIN and programming for the 5.9 V8. I scrambled to find another supplier for an ECM and found one. When I received it truly was plug and play. But here’s the deal, I gave Flagship one the correct VIN number which codes out as a 4.0 liter 6 cylinder, they in error coded the ECM sold to us as a 5.9 V8 how fundamental is that? Our customer was out of his vehicle from 10/26/2016 till 11/22/2016 due to their improper coding.

I called them over 7 times the 1st time to order the ECM, the 2nd time to tell them they programmed it wrong and gave them the VIN again, the 3rd time to tell them again they programmed it with the wrong ECM. The 4th, 5th 6th times to find out where my credit was since I had resent the ECM back and I wanted a refund on the part and on the out of pocket charges for shipping twice back the ECM's. When I called this morning 12/09/2016 I was told that they would either program another ECM with the correct VIN # (my customers picked up his vehicle on 11/22/2016 REPAIRED) or they would refund my shop the amount we paid LESS THEIR FEES) I told them that that was totally unacceptable. Now this morning I might add they kept me on hold knowing who I was for over 20 minutes, how do I know that, well when I called I only asked for a supervisor, they asked me for my shops phone number to identify my account. Their business it totally unprofessional not only in their phone practices and customer service but they lied on calls 4, 5, 6, I was told each and every time that they were reviewing the transaction and that I could expect a phone call by the end of the day. Today's call I talked to Samantha, the same rep I talked to they last time.

Needless to say I am very dis-satisfied and will not do business with them, I will also consider it my duty and not only that my responsibility to warn people about their poor warranty and customer service practices. I this morning disputed the charges with American Express. I will flag facebook and google and twitter & YELP with warnings. If I help save one person from what our business went through not to mention our customer, it would be worth my time.

  • Sep 5, 2018

reoccurring problem with this group

had to file a dispute due to multiple excuses and no PCM product in return for my money. All the same excuses as above and a few others. Unit on shelf tested bad, so did second one, said they would find another an ship it out in a few days. Cancelled the order. Filed dispute. Big red flag - they informed me they couldn't refund UNTIL I lifted the dispute! NEVER NEVER DO THAT. Once a dispute is closed you are considered satisfied and they are beyond reach. Waiting on results from PayPal Credit. The only way to purchase. They collect and you get paid.

  • Aug 30, 2017

I have purchased an ECM took over two weeks for delivery when promised up to 6 days. they promised "plug and play". but we needed the programmer service guy for extra $155. car run and works. BUT. another computer component from car was disable and no one can do anything but dealer since is not allowed for aftermarket work. I'm afraid what dealer will charge now plus I emailed Flagship to advise and have get any response at all. Need attention on this matter

  • Jun 8, 2017

Purchased a rebuilt PCM (engine computer) for my 97' Jeep Wrangler from this company last April '2017 . My Jeep I recently purchased had a no start condition . I searched the Internet for a rebuilt or used unit and came upon this company by mistake. Just like everybody else that read the bad reviews about this company, I decided to give this company a chance since they are the only ones offering a "Lifetime Warranty". Little do I know that I will be there there next victim. The first PCM fired up but the check engine light was lite up and I cannot erase the code. I needed the Jeep smog checked for transfer of ownership and this is a major requirement for the Jeep to already having a bad feeling where this would lead to. Anyways after all the questions and technical explanations on how I diagnosed and figured that there PCM sent me was indeed defective, she agreed to send me a replacement unit. To save timpass the tough Calif.emissions test. I e-mailed Flagship One and their rep would even ask me how I figured that out and would not believe me at first. I'm a retired ASE certified shop owner for many years and she does not know it and played around with her as I wase I told her if she can send me a replacement unit asap because the first one took forever like more than 2 weeks because they did not have the unit and was rebuilding one from there core stock. She would not agree to my proposal because according to her it was against company policy to do so. I had no choice but to play there game although I still gave them a second chance but at this point in time I felt that this would be a start of something I will surely regret. The second unit came after again another 2 weeks and lo and behold all my gauges are dead. The PCM controls all the input signals to the gauges/instrument clusters. Again spoke to Cari the rep if that was her real name and went thru the same BS and there lousy excuses. After several arguments and blah..blah..blahhs.. she agreed that it was there fault and will send me another unit as usual. Again another 2 weeks of waiting and guess what they sent me the 3rd and exact same unit and the same problem, all my gauges are inoperable. Now I am pissed and e-mailed Miss Cari again and demanded a refund instead, guess what she told me, and I quote " Sir you are out of warranty".. Our One-Time exchange "Lifetime Warrany" expired because we already sent you three units to date. I said Say what. ?? How can a Lifetime Warranty expire when all three units you sent me where all defective? She insisted that she will stick to there company policy...ha..ha.. What a big joke..you guys are a bunch of criminals that ought to be sent to jail let alone "Burn in Hell". I have placed a formal complaint about them with the BBB and will file the same with NY Dept. of Consumer Affairs so hopefully they will be cited and penalized for all the fraud they have committed. These company Flagship One are committing outright fraud and deception and in major violation of of the professional business and ethics code of the State. Beware people you have been warned! Apexxman

  • Apr 8, 2017

I bought a replacement ECM computer for our Cadillac CTS on the company's website on November 22, 2016 for nearly $400. I contacted the company by phone prior to placing the order to confirm that I would be able to return the part of it does not fit nor work and was assured I would. The unit was advertised as 'Plug&Work' by the company. The computer arrived about 3 wks after it was ordered and paid for. I took it to the local Cadillac dealership for installation. The car would not start because the computer would not communicate with the car. The part was not doing what it was supposed to do. The car was still dead. When contacted by phone and email, the company representative wanted to know exactly what was wrong. Since I was not sure, they expressed interest in talking with the dealership mechanic. Even when provided with the phone number, Flagship One never called my mechanic to figure out the problem. I contacted the company with complaints and informed them I would like to return the computer, since it was not working. I was told that they would need to have the computer for testing within couple of days to execute the warranty.

Per company's policy, they only give clients 30 days since the purchace date to request the refund. When I informed my account manager, that it took them 3 wks to deliver the product, she gave me a verbal 2 week extention period to return the computer to their facility for testing (reportedly, after consulting her superviser). I was informed I had to pay my own return shippimg, since I was requesting the refund. The part was shipped by USPS with a tracking number and was delivered within a couple of days. I informed the company that the faulty part had been delivered to their address. The response was that they would have it tested and let me know the result, and that they did not khow how long it would take.

I did not hear from the company for 3 months. My email inquiring about my refund status was ignored. I finely got a response after mentioning a possible complaint to the Better Business bureau. The response was that the returned part was fried and I was not eligible to get any refunds. I emailed back stating I was very disappointed in doing the business with the company and still wanted my refund, or my part returned to me since I had paid them nearly $400 for it. No response from them. This morning I wrote a negative review on the company's Facebook page. Buy this evening, their review page was not available. It appears my review was deleted or blocked, alongside many other previous negative reviews. I have also written a negative review on BBB, which will be reviewed by the BBB and the business owner within the next 10 business days before posting.

I am going to file a complaint with BBB also. This kind of poor business practices, false advertising of lifetime warranty and deceptive trade practices should not be tolerated and needs to be investigated. This business can not be trusted and I am surprised it was allowed to operate in such a way in along time. The Internet is full of similar stories regarding this company. You can find positive reviews too. And they might be true. But the company offers an immediate $25 store credit to the clients, who leaves them a positive review on Yelp, Better Business bureau or Google. So I am not sure how trustworthy these positive reviews are. To say the least, I am very disapointed. And I can not believe business can be conducted this was in the modern America. I trusted the company but I have doubts now that the computer they had sent me was in a working condition to begin with. I had no way to check their words. And I have no confirmation, except their statement, that I returned the damaged unit. I think they should not be allowed to continue to do business the same way. To say the least, they should stop false advertising of their lifetime warranty. All their sales should be listed as final, without a possibility of return or refund. At least, that would be a true statement. I hope something can be done. There are a lot of unhappy Flagship One, Inc clients out there.

  • Nov 2, 2016

spoke to Sita, and she told me they had a ABS module?pump assy that was remanufactured with a lifetime warranty in stock and would ship the same day. My original unit for a 2001 GMC sierra was faulty setting a code for encoder motor that would not clear and the encoider motor was good and wiring all checked out. Called three days later to get a tracking number, left on hold for 45 minutes finally transferred to Nicole the Mgr. who informed me the one they had in stock had some problem and trhey were rebuilding another one for me and it would ship in two days. I recieved a USED part NOT remanufactured

(the screws had never been removed from where the module mounts to the pump motor) so how did they remanufacture it?

Spent four hours iunstalling and bleeding the system only to find out now the ABS does not work and has different codes, pump motor relay circut failure (tested part and came up faulty). Called customrer service and after another 30 minute on hold session they agreed to send a retunr shipper label. Sent part back to them, the flat out refuse to issue a refund!

Alsdo in the meanwhile I ordered a new part through GM installedit and it worked perfect no codes no problems. Nicole at Flagship one said she will send me another part but no refund. DO NOT deal with this company or you will be sorry, aggrevated and and frustrated.

  • Oct 8, 2016

Flagship One Inc. is not a reputable company.

The email sent from Flagship One as follows:

This message is in reference to the engine computer you purchased for your 2001 Ford Ranger. The part we had in stock tested bad in the final stages of testing. My programmer has trashed the unit, and start on a replacement. I do apologize, it will take us a couple day to get this unit ready for shipment. Sorry for any inconvenience this may have caused you, we are working diligently to get your unit to you. If you have any concerns feel free to contact us at 516-766-2223.

Best, Marla (516)766-2223

Flagship One

After receiving this email I called to ask for a refund and Marla said that she will charge me a restocking fee. How can you charge your customer a restocking fee for a computer that you do not have in stock. Then she went on to call me names and said that she will not refund my money and that she had up to two weeks to find another one.

Apparently I did some research on this company and found that this is common practice. I called the company requesting a refund and Marla was very rude calling names and saying that she will not refund my money. I told Marla under the circumstances that you do not have a computer to ship out at this time so please refund my money and she said no that she had up to two weeks to find another computer. Then she said that she would charge me a restocking fee for a computer that is not in stock and there was nothing I could do about it. Everything on the internet about them is true. There are 100s of complaints about this company on Google complaining about there business practices. How can you expect to stay in business, complaints on the internet will haunt your company for years to come. I will also be filing a complaint with the BBB and Consumer Affairs. All this could have been avoided if they would have just agreed to refund money for a computer they do not have in stock or not available. I will dedicate my extra time to letting the consumer know about your company business practices.

- RONALD CASTILLO, Friday, October 7, 2016 at 1:04:21 PM

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