I was signed up for an annual membership that was supposed to go month-to-month after the year was completed. When I tried to leave the club to join another, I was told I was still under contract, which i wasn't.
Fairmount continued repeatedly to charge my credit card for months after I left the club. I tried to call numerous time to speak with Brian, the manager and my calls were ignored. I finally closed my credit card account and disputed the charges with my credit card company.
Thanksfully they were able to resove the dispute in my favor because as stated, I was no longe under a contract. I was reimbursed all charges from my credit card company! Now I am receiving LATE Payment notification mail from Fairmount and from a collections company. This will have no effect on my credit, as its excellent, but I felt the need to return that "favor" with this report.
Fairmount, your Customer Service and billing practices are horrible.
Fairmount Athletic Club Reviews
I was signed up for an annual membership that was supposed to go month-to-month after the year was completed. When I tried to leave the club to join another, I was told I was still under contract, which i wasn't.
Fairmount continued repeatedly to charge my credit card for months after I left the club. I tried to call numerous time to speak with Brian, the manager and my calls were ignored. I finally closed my credit card account and disputed the charges with my credit card company.
Thanksfully they were able to resove the dispute in my favor because as stated, I was no longe under a contract. I was reimbursed all charges from my credit card company! Now I am receiving LATE Payment notification mail from Fairmount and from a collections company. This will have no effect on my credit, as its excellent, but I felt the need to return that "favor" with this report.
Fairmount, your Customer Service and billing practices are horrible.