One even called me back and harrassed me with putting, again, the blame on me. Still in the process for full refund. I am very upset. Had never ordered anything like this on line and I fell on the trap. Asked for and address to return product and would not provide one.
I got an advertisement on my mail about the product SkinNoir, for a free trial product, stating that I would be charged only $4.95 for shipping and handling. I understood that a sample of the product would be sent to me and that I would have the option to order any additional product. I did not read any other instructions, ordered the product, which by the way, before checking out other offers appeared for eyes, etc, which I declined, because I was not ready to spend any money.
I received the product, which I started using and so far it has not caused any allegies (which usually happens to me) but I needed to wait and try it for longer period of time.
Suddenly, I see a charge for $89.95 on my bank account. I inmediatelly called SkinNoir to dispute this amount. Oh boy! I got all the blame of not reading the instructions, that I authorized the charge, that it was a trial which it does not mean it was a free product, that the $4.95 was charged ahead as a shipping charge and that after 14 days I would be charged for the product itself, etc. I told them I did not remember seeing anything about being charged that amount of money, which I would have never authorized, not even tried the product, because I WOULD NEVER buy a product for that amount of money.
I went back into the website and of course, in very small letters it gives an explanation that I think is very misleading. It does not mention a further charge of $89.95 nor that the product is a final sale, to which the representative said, that a try out product means it cannot be returned...really!! I asked if I could return the product and get a full return to which they said it was a final sale, that the product was already openned and used to which I said I had to be crazy to think I could pay $89.95 to try out a product.
The first representative offered me a 35% refund at first, then a 50% when I said I would write a letter to the Better Business Bureau and CEO of Skin Noir. They credited the 50% and cancelled any further charges or products. However, after reading on this website that they are a ripp off, I got very upset and called back. After I insisted on returning the product and getting full refund, the rep continued to give me a hard time. I said no thank you, that I would write letters to them, my bank and the BBB and hanged up. The representative offered that speak to a supervisor with I refused, I was done talking. They were horrible, and the same representative called me back to harrass me and put the blame on me, again and to offer an extra 25% credit. I refused because it was more clear to me that this was a total scam, ripp off and pursposely false advertisement. We work hard for our money and I want a full credit. Still in the process of getting it.
I saw this advertised on TV.Decided to try the skin anti-aging product.When time to send the order, the eye serum was added to the trial order and their system would not let me cancel the eye serum. Nowhere did it say a 2- week trial offer.I ordered this on 09-21-2016 and received it on 09-27-2016. On 10-06-2016, I was billed for$175.90. Called the company to ask about this. Was told then that this was a 2-wk trial offer. I told the representative that I received this on 09-27-2016 ! She told me that the time started from the day merchandise was ordered So I only used it for 1 wk and then was billed for this. I received no paperwork with this msde ! Was told that I could not get my money refunded.I told the Rep. that this is scamming the public. What can I do?
Company offers free products then charges you 85.95 and 89.95 to your credit card. There is nowhere on there opening page that shows you must cancel in 14 days. Product was delivered at 14 days, not allowing you to cancel. Calling customer service will get you the run around and they will want you CC company to call them on a conference call. Very deceptive practice not to let senior citizens know in LARGE print that you must cancel in 14 days. Product also was an irritant to the areas applied.
They will offer you a FREE sample of Skin Noir anti-aging cream for only $4.95 to cover shipping and handling. Then an offer comes up for the Eye Noir product for only $5.95 and 99 cents shipping. However, if you don't contact them within 14 days, your credit card is charged for the exhorbitant price of $85.95 and $89.95 for these two products. They are not worth the original cost and I saw no improvement in two weeks. Called them to cancel only to discover the 14 days is based on the day they charge your card and ship the product, not the day you receive it. I called three days late (14 days after I received the product) and they refuse to cancel. After arguing, they offered me a 35% discount. I took it, but I'm still going to argue this charge, by going up the company chain. I don't expect to get anywhere.
My advice, buy a reputable cream from a reputable drug store. Do not fall for this scam.
I was told product was free except for shipping. Then a couple of weeks after I received first product. My bank account was hit for two charges of $90. Don't bother sending them an email. Because if you don't call and get a cancellation number then they will continue to send the product.
Ordered the $4.95 free trial plus shipping . They state you have 14 days . After receiving the product nine days later an $89.95 charge was placed on credit card.Called customer service and they would offer no refund!!! This is a scam. My wife never even had a chance to use the product.
I think DR. Phil's wife and Christie Brinkley should be sued and put out of business.
Skinnoir scammed me out of money and refuses to provide me with contact information for any counsel, management, or physical address for this xompany. I placed an order for a trial and cancelled. The same day that I cancelled this company charged me $89.95 which was not authorized. I contacted a rep via the only means of contact through a toll free number. Several reps were irate and states that I wouldn't be refunded. I continuously tried to speak to a supervisor and was repeatedly yelled at and told that none was available. I was fin ally put on hold for 20 mins to speak to a supervisor. She was rude and also stated that I wouldn't be reimbursed. Do not buy from this company. You will regret it.
Ordered a trial sample for $10.00. Noticed 2 charges on credit card statement in September for $85.95 and $89.95. Called to cancel Slin Noir, never orderd product (only sample) was told they had the authoroization to charge if not cancelled within 14 days. They would NOT refund the charge and only "offered" a 35% refund. THEN to my surprise another 2 charges showed up in October one for $94.90 and another for $91.90. Called again to find out why the new charge was completed and demanded a refund. Not only did they NOT refund the last 2 charges they had NO record of the call last week to cancel. They are a rip off, no new product was received. They will not cancel account. I had to cancel my credit card to stop the charges. They are stealing money. This has to be stopped. Ronda, Eagle, Idaho.
Offer 14 day free trial. deducted 89.95 0ut of account withoutnotification. When talking to lady they would not refund even though they made deduction at 2 am and I called them at 9 am. Called my banck and filed a dispute on the charges. This is a total scam. The anti aging cream does not work.
We received one .50 FL OZ of SkinNoir skin care. We had 14 days to cancel our membership or we would be charged $89.00 per month. We called to cancel, but they would not give us a confirmation number on the phone. We were then billed $89.00 on the same debit card that we paid the shipping for the free trial. I called again to find out why and they said that we never called to cancel, I asked again for a comfirmation that we are trying to cancel again and they refused. I had to cancel my debt card and have another one issued. I only want a refund of my $89.00.
Paid for free shipping to use a free trial offer for EyeNoir-SkinNoir. Now, without my authorization, I've received another shipment and a charge has appeared on my bank statement for $79 ! I'm sending this product back with request for a full refund. I hope no-one else is in this same boat.
This company offered a trial for 4.95 plus shipping and handling, this is how they get your credit card number. I tried the product and it broke me out so I didn,t use anymore. No foul no harm. The next thing I kmow I recieve a package from these people I didn,t order. I look on my bill to find a number and I notice several charges on my bill.
I call the number and they explain that I did not cancel in 14 days so I was automaticly charged. I never agreed to this or authorized them to charge my card. I wanted to return the package I was told if I send it back I still would not get my money back. After several minutes of complaining and speaking to a supervisor I was offered 70% of my money back.
I was charged 85.95 on one date and 89.95 on the very next day. I am sure that I will receive another charge for the package I received. I demanded a refund I was told I could not receive one. I said your product broke me out, are you telling me I can't return the unused portion of a product that I was not satisfied with? I was informed I could not.
What a rip off this is America I can't return something and get a refund? Can this people get away with this kind of thing? 175.90 plus whatever the charge is for the package that I can't return unused for a 4.95 trial you have to be kid me!!
My husband saw the Eye Noir and Skin Noir advertisement on the internet and decided to order what he thought was the "Trial Size" for me to try out. I remember him saying "Try these out but don't enjoy them too much because I didn't sign up for the monthly delivery of them, not at $90 a month."So I tried them out and they seemed ok but not really spectacular, just ok. We get the credit card statement and there are 2 charges on for $85.95 and one for $89.95.
I called the first number for Eye Noir and the woman on the other end of the phone asked for my name and address and said that she was having technical difficulties and was going to connect me to another person. The second person was also having technical difficulties but some how managed to find my name. I asked about the larger charges and I was told that my husband had ordered the "Trial Products" at $4.95 and $5.95 plus shipping and when he didn't cancel after 2 weeks he was charged the full retail price. I asked how he was suppose to cancel the trail products and she said by calling them and cancelling, but since he didn't we would be charged. I said that he wasn't aware of this and she said that if I wanted to go to their website, she would show me wher it is on their website and that it is a legal and binding contract and we would be expected to pay.
After a little more of this back and forth conversation, I told her I wanted to cancel and future shipments and that I wanted to return the product. She said that she had already cancelled my contract but that I couldn't return the products. She did offer a discount of 30% on what I had already received. But I didn't want 30% I wanted to know why it seemed that my husband had paid $4.95 for a trial size only to find out that this was the only size and then to be charged $85.95 on top of the first charge. She said that he agreed to this charge and that it was a full and legal contract on their website.
At this point my husband took the phone and started to raise his voice at the woman, told her that we weren't going to pay these bogus charges and that he was going to call the credit card company to dispute the charges and that they had questionable business practices. She remained calm and said that it was all legal and that we would be paying the charges and that we should have the credit card company call them so that she could play back the recorded conversation. He handed the phone back to me and she very calmly said "Thank you for calling, I look forward to talking to your credit card company and have a nice day."
Anyway, the next call was to the credit card company and they took care of the charges. And they seemed to be familiar with the company and the complaints over these type of charges. The credit card company did tell me that I should have requested a cancellation number, but I didn't so they will have to get in touch with the company. And they cancelled the card and issued a new one just in case the Eye Noir company tries to charge anything else to it.
I did go to their website and the only place that had the cancellation policy was by clicking on "Rush my trial" and then by going to the bottom of the web page and clicking on "Terms and Conditions" then scrolling down to #8 where it states that you have to call within 2 weeks to cancel. But they do not provide the phone number under #8. No, you have to click on Contact Us also at the bottom of the web page to get their phone number.
Responded to ad for trial size of 2 products for $4.95. Charged 4 amounts $.99/$4.95/$89.95/$85.95. An overcharge of $175.90. Dispute under way and unknown if future charges will be made. email confirmation from add had only "customer service" as name, no company, address or phone. no company information on reg E description on trainsactions.
It's the same song and dance I am reading above. I will contact my bank in the morning to see if they can help me but I seriously doubt it. I paid $89.95 and $85.95 for two bottles of cheap lotion!
Scam! SkinNoir supposed to send you a trial offer. You get the product and there is absolutely nothing in the box. Nothing telling you that you are on a recurring program.
Until you see your bank statement and it has two charges if you ordered two products and they are 89.95 a piece!
Go to the website that is in small print on the product and there is a 24 hour number. I speak to a representative that tells me that when I gave them my credit card number it states that if you don't cancel in 14 days you will be billed for the recurring product. I stated that I did not see that, and I don't want the product. Was told that I won't get my money back, I asked to speak to a supervisor and she said that they will be in at 8:00, I asked where it was that I was speaking to and it was Alabama. I said that I do not want the product and am sending back and she said that they won't accept it.
This ad was a pop up ad, it was interesting and it caught my attention. The ad said the best ever wrinkle product . Pictures of before and after were shown and they were very convincing. I fell for the free trial offer, while scrolling down I did not see terms and conditions part, I evidently just put in my credit card information. My credit card company called right away and said they flagged suspected fraudulent charges, did I authorize these charges and I said no! I authorized a one time charge of a trial offer only, they advised me to call the company and cancel any charges pending, I did not have phone # to do that. I figured the bank would not let any charges go through from this company. I received more of these worthless products today in the mail and found out they charged my account$186.80. I was and still devastated. I called the company, which I got the phone number from my bank rep. I asked to return the shipment back to them, they refused and after arguing with them they finally cancelled this unauthorized order and refunded me 35% of the $186.80 they charged. This is a way of life for these scam artists. Ain't America great?
Yesterday I filed a complaint against Eye Noir - Skin Noir about their sneaky practice of sending free trial samples of their products (charging S/H so they have your card info), then automatically sending monthly shipments at $89.95 each if you don't opt out within 14 days. That info was not readily apparent on the trial websites, so like many others, I got caught into purchasing these shipments. After finally finding their customer service email, I sent them two requests to cancel future shipments. So far no reply. I then reexamined the packaging and found another Web site. In order to cancel, I had to call a customer service rep. The poor guy did his best to keep me as a customer, offering to send the next shipment free of charge. When that didn't work, he then upped the enticement to free product and 50% off future shipments, then after my saying "no thank you", he offered a whopping 75% off of new shipments plus the next month free. Unfortunately, I don't feel the skin care comes even close to producing the results the company claims. I especially did not appreciate having to talk to a live person to cancel, knowing that their job is to talk the customer into staying. Altogether, a time consuming and financial mistake.
Email. message: Skinnoir.net. Ordered 14 day trial for $4.95. 15th day was charged $89.95 for monthly membership. Their website has 2 terms & conditions. The T&C at bottom of page says you may cancel and get full refund. This is for monthly membership. They would NOT HONOR their own policies. Matter still in limbo. Bank and California State Attorney General involved.
You order a trial for 4.95 and 5.95 and then in 14 days they charge your card 89.95 and 85.95 without your permission. I ordered on 8/6/16 and was charged on 8/20/16. I immediately called my bank to file a dispute, cancelled my card and immediately called Customer Service at the company. There was no documentation in the shipment indicating this, and I didn't see any area in the order indicating this. I spoke with Angela at Skinnoir, her identification number is 1458367, she informed me I had 15 days to cancel.
I was within that timeframe. I wanted to cancel and return my trial. She refused. I demanded to speak with a manager, Madison was the manager. She informed me I had 14 days and that was yesterday. Two different people, two different days. I informed them I was recording the call, disputed it with my bank and did not want their product. She said she couldn't do anything as I have disputed already. Don't order any product that charges you for shipping because they continue to charge you.
I order the trial sizes of SKINNoir and EYENoir . I paid for the shipping and handleing of each product. Then 14 days later I was charged $89.95 each for them.
I was unaware of this charge. I called them and they said they would only give me back 30% of my money. So I paid about $175. for two little sample bottles of this stuff. I really feel ripped off.
I signed up to receive the free trial of skin noir and eye skin noir for the shipping price of approximately $11. Please be forewarned, that if you do not call to cancel within 14 days, they will bill you $180, on the 15 th day. When I called to dispute the charge, the customer service rep, never asked why I was calling, but immedicately went on the defensive and said "If you don't cancel within 14 days, you are responsible for the payment." Most companies allow for 30 days, and give you the sample product to try and then ship you another product. Not, Skin Noir, they will charge you $180 for the same sample that you already paid shipping on. The customer service rep decided to give me 50% back, but I was still charged $89 for a product that I would have never paid that much for! This is a very deceptive and confusing website. And, clearly by the way the customer service immediately went on the defense, this company is used to dealing with unhappy customers. My advice, if you really want the product, buy it from Amazon, not the skin noir website!
As others have similarly reported, too have been ripped off by the Skin Noir and Eye Noir vendor in SanTa Barbara, CA.
Once you engage with them in any transaction and provide them with your credit card number, they will swear that you agreed to pay for automatic shipments and charges to your card every month thereafter until you scream and threaten them with legal action. If you are lucky, they will only rip you off for four or five hundred dollars before you can get them to stop. As others have said, they can not give you proof of your agreeing to allow them to make automatic monthly charges to your credit card. I never do that with any company and know I did not agree to this with this company.
I sent for tial samples of two facial products from an online ad that I had seen numerous times in different locations on the internet. I received my products and I thought that was the end of it until I received my credit card statement and it showed the charges for my trial products and an additional $89.95 for more products. When I called customer service they told me that I had not read the fine print and because I did not call within 14 days of receiving my products to cancel my trial I was now being charged the full price for the product and would continue to be charged this each month. I asked to cancel the order and the customer service rep immediately offered me a discount of 50% and then 75% once I refused the 50%. I asked to cancel it all at which time the rep gave me my cancellation confirmation numbers, but told me I was still responsible for the $89.95 charge. I told him I was going to dispute the charge and he told me to have a nice evening and hung up.
I ordered the EYENoir trial size for $5.95 and the SKIN NOir for $4.95 with $.99 shipping.My account was charged on 6/23/16. Those products arrived. About 2 weeks later 7/7/2016 my account was charged for products I did not order in the amount of $89.95 and $85.95. I notified my credit card company on 7/27/2016 when I went to pay my bill and noticed the charges.
I ordered an eye cream from EyeNoir for $5.95. I received what I paid for BUT then two weeks later, my bank account was hit for two charges: $85.95 and $89.95. Unbelievable. Their advertising was false.
I called the phone number that my bank provided and demanded a refund, told the representative that this huge withdrawal literally took food out of my childrens' mouths. $205.00 for eye cream! I am livid that this happened.
The representative gave a 30% discount and offered to cancel my account. What? My account? I never created an account. I merely paid $5.95 for eye cream. This is my first and last burn with on-line shopping.
EyeNoir Skin Serum Reviews
One even called me back and harrassed me with putting, again, the blame on me. Still in the process for full refund. I am very upset. Had never ordered anything like this on line and I fell on the trap. Asked for and address to return product and would not provide one.
I got an advertisement on my mail about the product SkinNoir, for a free trial product, stating that I would be charged only $4.95 for shipping and handling. I understood that a sample of the product would be sent to me and that I would have the option to order any additional product. I did not read any other instructions, ordered the product, which by the way, before checking out other offers appeared for eyes, etc, which I declined, because I was not ready to spend any money.
I received the product, which I started using and so far it has not caused any allegies (which usually happens to me) but I needed to wait and try it for longer period of time.
Suddenly, I see a charge for $89.95 on my bank account. I inmediatelly called SkinNoir to dispute this amount. Oh boy! I got all the blame of not reading the instructions, that I authorized the charge, that it was a trial which it does not mean it was a free product, that the $4.95 was charged ahead as a shipping charge and that after 14 days I would be charged for the product itself, etc. I told them I did not remember seeing anything about being charged that amount of money, which I would have never authorized, not even tried the product, because I WOULD NEVER buy a product for that amount of money.
I went back into the website and of course, in very small letters it gives an explanation that I think is very misleading. It does not mention a further charge of $89.95 nor that the product is a final sale, to which the representative said, that a try out product means it cannot be returned...really!! I asked if I could return the product and get a full return to which they said it was a final sale, that the product was already openned and used to which I said I had to be crazy to think I could pay $89.95 to try out a product.
The first representative offered me a 35% refund at first, then a 50% when I said I would write a letter to the Better Business Bureau and CEO of Skin Noir. They credited the 50% and cancelled any further charges or products. However, after reading on this website that they are a ripp off, I got very upset and called back. After I insisted on returning the product and getting full refund, the rep continued to give me a hard time. I said no thank you, that I would write letters to them, my bank and the BBB and hanged up. The representative offered that speak to a supervisor with I refused, I was done talking. They were horrible, and the same representative called me back to harrass me and put the blame on me, again and to offer an extra 25% credit. I refused because it was more clear to me that this was a total scam, ripp off and pursposely false advertisement. We work hard for our money and I want a full credit. Still in the process of getting it.
I saw this advertised on TV.Decided to try the skin anti-aging product.When time to send the order, the eye serum was added to the trial order and their system would not let me cancel the eye serum. Nowhere did it say a 2- week trial offer.I ordered this on 09-21-2016 and received it on 09-27-2016. On 10-06-2016, I was billed for$175.90. Called the company to ask about this. Was told then that this was a 2-wk trial offer. I told the representative that I received this on 09-27-2016 ! She told me that the time started from the day merchandise was ordered So I only used it for 1 wk and then was billed for this. I received no paperwork with this msde ! Was told that I could not get my money refunded.I told the Rep. that this is scamming the public. What can I do?
Company offers free products then charges you 85.95 and 89.95 to your credit card. There is nowhere on there opening page that shows you must cancel in 14 days. Product was delivered at 14 days, not allowing you to cancel. Calling customer service will get you the run around and they will want you CC company to call them on a conference call. Very deceptive practice not to let senior citizens know in LARGE print that you must cancel in 14 days. Product also was an irritant to the areas applied.
They will offer you a FREE sample of Skin Noir anti-aging cream for only $4.95 to cover shipping and handling. Then an offer comes up for the Eye Noir product for only $5.95 and 99 cents shipping. However, if you don't contact them within 14 days, your credit card is charged for the exhorbitant price of $85.95 and $89.95 for these two products. They are not worth the original cost and I saw no improvement in two weeks. Called them to cancel only to discover the 14 days is based on the day they charge your card and ship the product, not the day you receive it. I called three days late (14 days after I received the product) and they refuse to cancel. After arguing, they offered me a 35% discount. I took it, but I'm still going to argue this charge, by going up the company chain. I don't expect to get anywhere.
My advice, buy a reputable cream from a reputable drug store. Do not fall for this scam.
I was told product was free except for shipping. Then a couple of weeks after I received first product. My bank account was hit for two charges of $90. Don't bother sending them an email. Because if you don't call and get a cancellation number then they will continue to send the product.
Ordered one eye care and on face cream and was billed for two orders.
Ordered the $4.95 free trial plus shipping . They state you have 14 days . After receiving the product nine days later an $89.95 charge was placed on credit card.Called customer service and they would offer no refund!!! This is a scam. My wife never even had a chance to use the product.
I think DR. Phil's wife and Christie Brinkley should be sued and put out of business.
Skinnoir scammed me out of money and refuses to provide me with contact information for any counsel, management, or physical address for this xompany. I placed an order for a trial and cancelled. The same day that I cancelled this company charged me $89.95 which was not authorized. I contacted a rep via the only means of contact through a toll free number. Several reps were irate and states that I wouldn't be refunded. I continuously tried to speak to a supervisor and was repeatedly yelled at and told that none was available. I was fin ally put on hold for 20 mins to speak to a supervisor. She was rude and also stated that I wouldn't be reimbursed. Do not buy from this company. You will regret it.
Ordered a trial sample for $10.00. Noticed 2 charges on credit card statement in September for $85.95 and $89.95. Called to cancel Slin Noir, never orderd product (only sample) was told they had the authoroization to charge if not cancelled within 14 days. They would NOT refund the charge and only "offered" a 35% refund. THEN to my surprise another 2 charges showed up in October one for $94.90 and another for $91.90. Called again to find out why the new charge was completed and demanded a refund. Not only did they NOT refund the last 2 charges they had NO record of the call last week to cancel. They are a rip off, no new product was received. They will not cancel account. I had to cancel my credit card to stop the charges. They are stealing money. This has to be stopped. Ronda, Eagle, Idaho.
Offer 14 day free trial. deducted 89.95 0ut of account withoutnotification. When talking to lady they would not refund even though they made deduction at 2 am and I called them at 9 am. Called my banck and filed a dispute on the charges. This is a total scam. The anti aging cream does not work.
We received one .50 FL OZ of SkinNoir skin care. We had 14 days to cancel our membership or we would be charged $89.00 per month. We called to cancel, but they would not give us a confirmation number on the phone. We were then billed $89.00 on the same debit card that we paid the shipping for the free trial. I called again to find out why and they said that we never called to cancel, I asked again for a comfirmation that we are trying to cancel again and they refused. I had to cancel my debt card and have another one issued. I only want a refund of my $89.00.
Paid for free shipping to use a free trial offer for EyeNoir-SkinNoir. Now, without my authorization, I've received another shipment and a charge has appeared on my bank statement for $79 ! I'm sending this product back with request for a full refund. I hope no-one else is in this same boat.
This company offered a trial for 4.95 plus shipping and handling, this is how they get your credit card number. I tried the product and it broke me out so I didn,t use anymore. No foul no harm. The next thing I kmow I recieve a package from these people I didn,t order. I look on my bill to find a number and I notice several charges on my bill.
I call the number and they explain that I did not cancel in 14 days so I was automaticly charged. I never agreed to this or authorized them to charge my card. I wanted to return the package I was told if I send it back I still would not get my money back. After several minutes of complaining and speaking to a supervisor I was offered 70% of my money back.
I was charged 85.95 on one date and 89.95 on the very next day. I am sure that I will receive another charge for the package I received. I demanded a refund I was told I could not receive one. I said your product broke me out, are you telling me I can't return the unused portion of a product that I was not satisfied with? I was informed I could not.
What a rip off this is America I can't return something and get a refund? Can this people get away with this kind of thing? 175.90 plus whatever the charge is for the package that I can't return unused for a 4.95 trial you have to be kid me!!
My husband saw the Eye Noir and Skin Noir advertisement on the internet and decided to order what he thought was the "Trial Size" for me to try out. I remember him saying "Try these out but don't enjoy them too much because I didn't sign up for the monthly delivery of them, not at $90 a month."So I tried them out and they seemed ok but not really spectacular, just ok. We get the credit card statement and there are 2 charges on for $85.95 and one for $89.95.
I called the first number for Eye Noir and the woman on the other end of the phone asked for my name and address and said that she was having technical difficulties and was going to connect me to another person. The second person was also having technical difficulties but some how managed to find my name. I asked about the larger charges and I was told that my husband had ordered the "Trial Products" at $4.95 and $5.95 plus shipping and when he didn't cancel after 2 weeks he was charged the full retail price. I asked how he was suppose to cancel the trail products and she said by calling them and cancelling, but since he didn't we would be charged. I said that he wasn't aware of this and she said that if I wanted to go to their website, she would show me wher it is on their website and that it is a legal and binding contract and we would be expected to pay.
After a little more of this back and forth conversation, I told her I wanted to cancel and future shipments and that I wanted to return the product. She said that she had already cancelled my contract but that I couldn't return the products. She did offer a discount of 30% on what I had already received. But I didn't want 30% I wanted to know why it seemed that my husband had paid $4.95 for a trial size only to find out that this was the only size and then to be charged $85.95 on top of the first charge. She said that he agreed to this charge and that it was a full and legal contract on their website.
At this point my husband took the phone and started to raise his voice at the woman, told her that we weren't going to pay these bogus charges and that he was going to call the credit card company to dispute the charges and that they had questionable business practices. She remained calm and said that it was all legal and that we would be paying the charges and that we should have the credit card company call them so that she could play back the recorded conversation. He handed the phone back to me and she very calmly said "Thank you for calling, I look forward to talking to your credit card company and have a nice day."
Anyway, the next call was to the credit card company and they took care of the charges. And they seemed to be familiar with the company and the complaints over these type of charges. The credit card company did tell me that I should have requested a cancellation number, but I didn't so they will have to get in touch with the company. And they cancelled the card and issued a new one just in case the Eye Noir company tries to charge anything else to it.
I did go to their website and the only place that had the cancellation policy was by clicking on "Rush my trial" and then by going to the bottom of the web page and clicking on "Terms and Conditions" then scrolling down to #8 where it states that you have to call within 2 weeks to cancel. But they do not provide the phone number under #8. No, you have to click on Contact Us also at the bottom of the web page to get their phone number.
Responded to ad for trial size of 2 products for $4.95. Charged 4 amounts $.99/$4.95/$89.95/$85.95. An overcharge of $175.90. Dispute under way and unknown if future charges will be made. email confirmation from add had only "customer service" as name, no company, address or phone. no company information on reg E description on trainsactions.
Same scam what can we do!
It's the same song and dance I am reading above. I will contact my bank in the morning to see if they can help me but I seriously doubt it. I paid $89.95 and $85.95 for two bottles of cheap lotion!
Scam! SkinNoir supposed to send you a trial offer. You get the product and there is absolutely nothing in the box. Nothing telling you that you are on a recurring program.
Until you see your bank statement and it has two charges if you ordered two products and they are 89.95 a piece!
Go to the website that is in small print on the product and there is a 24 hour number. I speak to a representative that tells me that when I gave them my credit card number it states that if you don't cancel in 14 days you will be billed for the recurring product. I stated that I did not see that, and I don't want the product. Was told that I won't get my money back, I asked to speak to a supervisor and she said that they will be in at 8:00, I asked where it was that I was speaking to and it was Alabama. I said that I do not want the product and am sending back and she said that they won't accept it.
I will contact my bank and BBB as well.
This ad was a pop up ad, it was interesting and it caught my attention. The ad said the best ever wrinkle product . Pictures of before and after were shown and they were very convincing. I fell for the free trial offer, while scrolling down I did not see terms and conditions part, I evidently just put in my credit card information. My credit card company called right away and said they flagged suspected fraudulent charges, did I authorize these charges and I said no! I authorized a one time charge of a trial offer only, they advised me to call the company and cancel any charges pending, I did not have phone # to do that. I figured the bank would not let any charges go through from this company. I received more of these worthless products today in the mail and found out they charged my account$186.80. I was and still devastated. I called the company, which I got the phone number from my bank rep. I asked to return the shipment back to them, they refused and after arguing with them they finally cancelled this unauthorized order and refunded me 35% of the $186.80 they charged. This is a way of life for these scam artists. Ain't America great?
Yesterday I filed a complaint against Eye Noir - Skin Noir about their sneaky practice of sending free trial samples of their products (charging S/H so they have your card info), then automatically sending monthly shipments at $89.95 each if you don't opt out within 14 days. That info was not readily apparent on the trial websites, so like many others, I got caught into purchasing these shipments. After finally finding their customer service email, I sent them two requests to cancel future shipments. So far no reply. I then reexamined the packaging and found another Web site. In order to cancel, I had to call a customer service rep. The poor guy did his best to keep me as a customer, offering to send the next shipment free of charge. When that didn't work, he then upped the enticement to free product and 50% off future shipments, then after my saying "no thank you", he offered a whopping 75% off of new shipments plus the next month free. Unfortunately, I don't feel the skin care comes even close to producing the results the company claims. I especially did not appreciate having to talk to a live person to cancel, knowing that their job is to talk the customer into staying. Altogether, a time consuming and financial mistake.
Email. message: Skinnoir.net. Ordered 14 day trial for $4.95. 15th day was charged $89.95 for monthly membership. Their website has 2 terms & conditions. The T&C at bottom of page says you may cancel and get full refund. This is for monthly membership. They would NOT HONOR their own policies. Matter still in limbo. Bank and California State Attorney General involved.
You order a trial for 4.95 and 5.95 and then in 14 days they charge your card 89.95 and 85.95 without your permission. I ordered on 8/6/16 and was charged on 8/20/16. I immediately called my bank to file a dispute, cancelled my card and immediately called Customer Service at the company. There was no documentation in the shipment indicating this, and I didn't see any area in the order indicating this. I spoke with Angela at Skinnoir, her identification number is 1458367, she informed me I had 15 days to cancel.
I was within that timeframe. I wanted to cancel and return my trial. She refused. I demanded to speak with a manager, Madison was the manager. She informed me I had 14 days and that was yesterday. Two different people, two different days. I informed them I was recording the call, disputed it with my bank and did not want their product. She said she couldn't do anything as I have disputed already. Don't order any product that charges you for shipping because they continue to charge you.
I order the trial sizes of SKINNoir and EYENoir . I paid for the shipping and handleing of each product. Then 14 days later I was charged $89.95 each for them.
I was unaware of this charge. I called them and they said they would only give me back 30% of my money. So I paid about $175. for two little sample bottles of this stuff. I really feel ripped off.
I signed up to receive the free trial of skin noir and eye skin noir for the shipping price of approximately $11. Please be forewarned, that if you do not call to cancel within 14 days, they will bill you $180, on the 15 th day. When I called to dispute the charge, the customer service rep, never asked why I was calling, but immedicately went on the defensive and said "If you don't cancel within 14 days, you are responsible for the payment." Most companies allow for 30 days, and give you the sample product to try and then ship you another product. Not, Skin Noir, they will charge you $180 for the same sample that you already paid shipping on. The customer service rep decided to give me 50% back, but I was still charged $89 for a product that I would have never paid that much for! This is a very deceptive and confusing website. And, clearly by the way the customer service immediately went on the defense, this company is used to dealing with unhappy customers. My advice, if you really want the product, buy it from Amazon, not the skin noir website!
As others have similarly reported, too have been ripped off by the Skin Noir and Eye Noir vendor in SanTa Barbara, CA.
Once you engage with them in any transaction and provide them with your credit card number, they will swear that you agreed to pay for automatic shipments and charges to your card every month thereafter until you scream and threaten them with legal action. If you are lucky, they will only rip you off for four or five hundred dollars before you can get them to stop. As others have said, they can not give you proof of your agreeing to allow them to make automatic monthly charges to your credit card. I never do that with any company and know I did not agree to this with this company.
I sent for tial samples of two facial products from an online ad that I had seen numerous times in different locations on the internet. I received my products and I thought that was the end of it until I received my credit card statement and it showed the charges for my trial products and an additional $89.95 for more products. When I called customer service they told me that I had not read the fine print and because I did not call within 14 days of receiving my products to cancel my trial I was now being charged the full price for the product and would continue to be charged this each month. I asked to cancel the order and the customer service rep immediately offered me a discount of 50% and then 75% once I refused the 50%. I asked to cancel it all at which time the rep gave me my cancellation confirmation numbers, but told me I was still responsible for the $89.95 charge. I told him I was going to dispute the charge and he told me to have a nice evening and hung up.
I ordered the EYENoir trial size for $5.95 and the SKIN NOir for $4.95 with $.99 shipping.My account was charged on 6/23/16. Those products arrived. About 2 weeks later 7/7/2016 my account was charged for products I did not order in the amount of $89.95 and $85.95. I notified my credit card company on 7/27/2016 when I went to pay my bill and noticed the charges.
I ordered an eye cream from EyeNoir for $5.95. I received what I paid for BUT then two weeks later, my bank account was hit for two charges: $85.95 and $89.95. Unbelievable. Their advertising was false.
I called the phone number that my bank provided and demanded a refund, told the representative that this huge withdrawal literally took food out of my childrens' mouths. $205.00 for eye cream! I am livid that this happened.
The representative gave a 30% discount and offered to cancel my account. What? My account? I never created an account. I merely paid $5.95 for eye cream. This is my first and last burn with on-line shopping.