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Extra Space Storage Inc.


Country United States
State Utah
City Salt Lake City
Address 2795 E Cottonwood Pkwy
Phone 801-562-5556
Website www.extraspace.com

Extra Space Storage Inc. Reviews

  • Jun 1, 2022

Tanisha stores credit card and debit card information from customers. She than uses customer information (phone number) to send links for customers to click on, in which these links stores bugs on your cellular phone. These links will also arrive in your email but may not always be the same.

Tanisha has attempted on several occasions to phish for information out of customers by constantly sending malicious links to their cellular phones and emails. These links are highly dangerous and should not be clicked on at all. This has become a pattern for many customers Tanisha believes to be of great financial status.

Many customers have been targeted by this employee and some are victims of theft and fraud by this employee. Tanisha will request your debit card and or credit card over the phone. If you deny giving the card information she will tell you that your unit is not guarantee and it is on a first come first serve basis.

Extra Space Employee Tanisha is consistent and manipulative when requesting credit card info. I highly recommended when using this company to be mindful of the fraud that awaits you. DO NOT provide your primary phone numbers or emails. It would be safe to create a fake email with characters that cannot be mistakenly typed in.

If she is desperate enough and which I am sure she is, she'll attempt to do it again, that is of course if they don't fire her or she don't quit. Tanisha got caught! It was a matter of time before someone would catch up with her scams. She deserves a thorough investigation conducted on her, than she needs to be fired. She's ripping all of us off.

  • Jun 3, 2021

Extra Space Storage is a PUBLICALLY traded company under stock ticker EXR. The Federal alegations against Extra Space Storage alleges that it is a habitual offender of Chapter 105A of the General Laws of the State of Massachusetts.

The company failed to propery serve the Plaintiff with an auction notice. Sold the Plaintiff's property and refused to hand over the balance of the auction funds as required by MA law. The company also refuses to hand over legal documents, photos, keys and mail delivered to it by the winning bidder also in violation of MA law. It is believed the company wrongly disposed the Plaintiffs personal items delivered to it by the winning bidder which is against its own rules and MA law. It is also believed that the company has harmed hundreds to thousands of other individuals across the United States in this manner for finanicial gain and to boost its stock price.

It appears Extra Space Storage is making extra money by violating hundreds to thousands of its clients' rights in holding these illegal auctions. The company settled a prior class action lawsuit for $5 Million which also contained allegations pertaining to their auctions of storage units. The company has NOT learned its lesson and it is primed for another class action lawsuit.

The following is the allegations against Extra Space Storage. If you have been harmed in a similar manner by this company, send your facts, storage unit and address to the following email and it will be presented to the Federal judge during a hearing to determine punitive damages against Extra Space Storage. This will not affect any lawsuit you seek to file against Extra Space Storage. It will only be presented as "A matter of fact" to what this company has been doing.

[email protected]

NATURE OF ACTION

1. The Plaintiff alleges that the Defendant violated Chapter 105A of the General Laws of the State of Massachusetts when on March 12, 2021, without notice via ELECTRONIC MAIL or VERIFIED MAIL or HAND DELIVERY to the Plaintiff, the Defendant auctioned the Plaintiff’s personal items located in a storage unit numbered 350 located at 245 Washington Street, Auburn, MA. And thereafter converted Plaintiff’s personal items and monies to the Defendant’s own use. And after repeated requests by the Plaintiff, Defendant intentionally and maliciously continues to refuse to deliver to the Plaintiff his remaining personal items in its possession after the auction which were personally handed to the Defendant by the winning bidder and the balance of the auction funds.

THE PARTIES

2. Plaintiff is a resident of the State of Florida and resides at 5701 Collins avenue, Miami Beach, Fl.

3. Defendant is a foreign corporation headquartered in Utah at 2795 East Cottonwood Parkway, Ste 400, Salt Lake City, Utah and operates self-storage facilities throughout the State of Massachusetts.

JURISDICTION AND VENUE

4. This Court has subject matter jurisdiction under 28 U.S.C. 1332.

5. Venue is proper in this Court under 28 U.S.C 1391.

MATERIAL FACTS

6. On September 29, 2020, The Plaintiff rented storage unit from the Defendant numbered 350 and located at 245 Washington Street, Auburn, MA (“Unit 350”).

7. On February 2, 2021, the Plaintiff received an email from the Defendant that contained the names of Wiley Settle, Site Manager, and Regina Clement, Assistant Site Manager. In that email, there contained a computer screenshot of the Plaintiff’s account and which showed the Plaintiff owed an outstanding balance on Unit 350 of $409.40 and was Past due 36 days (“Default Email”). The email also showed a charge of $85 for a “Pre-Foreclosure Fee” without an auction notice.

8. That the Defendant’s Default Email contained the Plaintiff’s CORRECT email address of [email protected] and his mailing address of 5701 Collins Avenue, Unit 1104, Miami Beach, Fl 33140.

9. That on February 9, 2021, the Plaintiff received a second email from the defendant that contained the names of Wiley Settle, Site Manager, and Regina Clement, Assistant Site Manager. In that email, the Defendant NEVER informed the Plaintiff that Unit 350 was scheduled to be auctioned off on March 12, 2021.

10. That the Defendant did FAIL to serve the Plaintiff with NOTICE of the March 12, 2021 auction via ELECTRONIC SERVICE as required by Chapter 105A of the General Laws of the State of Massachusetts.

11. That the Defendant did FAIL to serve the Plaintiff with NOTICE of the March 12, 2021 auction via VERIFIED MAIL as required by Chapter 105A of the General Laws of the State of Massachusetts.

12. That the Defendant did FAIL to serve the Plaintiff with NOTICE of the March 12, 2021 auction via HAND DELIVERY as required by Chapter 105A of the General Laws of the State of Massachusetts.

13. That the Defendant did FAIL to serve the Plaintiff NOTICE of the March 12, 2021 auction via ELECTRONIC MAIL or VERIFIED MAIL or HAND DELIVERY after 14 days of the Plaintiff’s payment default as required by Chapter 105A of the General Laws of the State of Massachusetts.

14. That the Defendant did FAIL to serve the Plaintiff NOTICE of the March 12, 2021 auction via ELECTRONIC MAIL or VERIFIED MAIL or HAND DELIVERY that (1) contained notice of a lien against Unit 350, (2) a statement that the contents of Unit 350 were subject to the operator lien, (3) a general description of the contents of Unit 350, (4) a statement of the Defendant’s claim, indicating the charges due on the date of the notice, the amount of any additional charges which shall become due before the date of the sale, and the date such additional charges shall become due, (5) a demand for payment of the charges due with specific time, not less than 14 days after receipt of the NOTICE (“14 Day NOTICE”), (6) a statement that unless the claim is paid within the time stated, the contents of Unit 350 would be advertised for sale and sold at auction at a specific time and place, and (7) the name address, and telephone number of the Defendant, or its designated agent, whom the Plaintiff may contact to respond to the notice as required by Chapter 105A of the General Laws of the State of Massachusetts.

15. That upon information and belief, the Defendant did FAIL to ADVERTISE the March 12, 2021 auction of Unit 350 for 2-weeks after the expiration of the 14 Day Notice to the Plaintiff as required by Chapter 105A of the General Laws of the State of Massachusetts.

16. That upon information and belief, the Defendant did FAIL to advertise the March 12, 2021 auction (1) in a newspaper of general circulation, (2) in a periodical that circulates weekly or more frequently in the county where the self-service storage facility is located, (3) or by advertising the sale in any other commercially reasonable manner; provided, however, that the manner of advertisement shall be deemed commercially reasonable if at least 3 independent bidders attend the sale at the time and place advertised, and (4) by failing to include a description of the property in Unit 350, the name of the Plaintiff, and the time and place of the sale.

17. That upon information and belief, the Defendant did FAIL to hold the March 12, 2021 auction 15 days after the first week of advertising the auction as required by Chapter 105A of the General Laws of the State of Massachusetts.

18. That upon information and belief, the Defendant did sell Unit 350 on March 12, 2021 for more money than the outstanding balance Plaintiff owed the Defendant of $409.40 and Defendant has INTENTIONALLY and MALICIOUSLY refused to deliver the balance of funds from that sale to the Plaintiff. And Thus, the Defendant is guilty of conversion pursuant to Chapter 105A of the General Laws of the State of Massachusetts.

19. That on March 26, 2021, the winning bidder of Unit 350 named Jen, contacted the Plaintiff by text message and informed him that she delivered the plaintiff’s legal documents, mail, keys and irreplaceable photos of his dead mother to the Defendant’s office located at 245 Washington Street, Auburn, MA. Although the Defendant’s own website instructs all auction bidders that such property is to be returned to the Plaintiff, the Defendant has INTENTIONALLY and MALICIOUSLY refused to deliver the property to the Plaintiff after multiple requests to do so. Upon information and belief, the defendant disposed of the Plaintiffs personal property delivered to it by Jen and has irreparably harmed him as the photos of his dead mother are irreplaceable and no other copies exist. And Thus, the Defendant is guilty of conversion pursuant to Chapter 105A(4)(12) of the General Laws of the State of Massachusetts.

20. That the Plaintiff fell on hard times due to the COVID-19 epidemic and was unable to timely pay the $409.40 outstanding bill and had communicated with the Defendant for an extension of time. Defendant gave the Plaintiff until February 21, 2021 to pay the $409.40 bill BUT when the Plaintiff contacted the Defendant a second time for an additional extension, he was told his personal items in Unit 350 were sold on March 12, 2021. The Plaintiff regularly checked his Unit 350 account via the Defendant’s website by utilizing a username and passcode provided by the Defendant to determine if Unit 350 was scheduled for auction. NOT once did the Defendant’s website have any NOTICE posted to the Plaintiff that an auction was scheduled for March 12, 2021.

21. That the Defendant is an INTENTIONAL and HABITUAL OFFENDER in violating Chapter 105A of the General Laws of the State of Massachusetts. The Defendant INTENTIONALLY and MALICIOUSLY engages in business practices that are designed to generate a multitude of unit auction sales by (1) FAILS to serve all its clients with a NOTICE via ELECTRONIC MAIL or VERIFIED MAIL or HAND DELIVERY for the purpose of having the mail late, misplaced, undelivered or over-looked by the clients to prevent the clients from stopping the sales, (2) FAILS to post any NOTICE of an auction in the clients’ account on the Defendant’s website to CONCEAL that the clients’ units are scheduled to be auctioned to prevent the clients from stopping the sales, and (3) FAILS to disclose that a unit is scheduled to be auctioned off during its email communications with its clients for the purpose of CONCEALING the auctions from its clients to prevent them from stopping the sales. The Defendant then sells the clients’ personal items in each unit in an auction, charges the clients for the auctions and upon information and belief converts all the money from those auctions to its own use which includes monies belonging to its clients and disposes any remaining property a winning bidder returns to the Defendant as it has done in the Plaintiff’s case.

22. That the Defendant’s conduct is OUTRAGEOUS and DESPICABLE. The Defendant has complete disregard for the personal property and mental well-being of many individuals who have lost their homes and jobs. Many going through divorces. Those devastated by COVID-19. And many who are at their lowest emotional and financial level to only find their personal belongings being placed under the care of the Defendant who engages in illegal activity to deprive these individuals of their personal items for the Defendant’s own financial gain. To have the Defendant come along and victimize the Plaintiff and so many other individuals who unlike the Plaintiff can’t defend themselves is beyond comprehension and demands for appropriate and harsh action against the Defendant due to the fact the Defendant has proven it will continue with its illegal auctions because it is financially benefiting from it.

23. The Defendant continues to violate Chapter 105A of the General Laws of the State of Massachusettsbecause it knows if its clients are late on paying their unit fees most likely those clients will be unable to afford a lawyer to sue the Defendant. And many lack the knowledge, courage and emotional strength to file a Pro Se action against the Defendant. And for those who have sued the Defendant, the Defendant settles. For example, under the class action Gomes vs. Extra Space Storage, Action No. 2:13-cv-929 U.S. District Court, NJ, the defendant paid over FIVE MILLION DOLLARS ($5,000,000.00) to settle a class action lawsuit that contained similar allegations pertaining to violations in conducting its auctions. HOWEVER, the Defendant is continuing to violate the law because the damages it pays out in Court settlements/awards is outweighed by the financial gain it receives from its illegal auctions. The only way the Defendant will stop its illegal auctions and adhere to governing laws is by penalizing the Defendant to an extent that reduces the financial benefit the Defendant receives from its illegal conduct. In other words, the penalty must outweigh the financial benefit that the Defendant’s illegal conduct generates.

FIRST CLAIM FOR RELIEF

VIOLATION OF CHAPTER 105A OF THE

GENERAL LAWS OF THE STATE OF MASSACHUSETTS

24. Defendant with intent and malice did fail to provide NOTICE to the Plaintiff of the March 12, 2021 auction of Unit 350 via ELECTRONIC MAIL or VERIFIED MAIL or HAND DELIVERY in violation of Chapter 105A(4)(2) of the General Laws of the State of Massachusetts.

25. Upon information and belief, Defendant did FAIL to schedule and advertise the auction of Unit 350 in violation of Chapter 105A(4)(1-4) of the General Laws of the State of Massachusetts.

26. Upon information and belief, Defendant did FAIL to provide proper NOTICE and did FAIL to conduct the auction of Unit 350 in a commercially reasonable manner in violation of Chapter 105A(4)(3-4) of the General Laws of the State of Massachusetts.

SECOND CLAIM FOR RELIEF

CONVERSION - CHAPTER 105A(4)(12) OF THE

GENERAL LAWS OF THE STATE OF MASSACHUSETTS

27. The Defendant did wrongly convert the Plaintiff’s personal items located in Unit 350 to its own personal use and sold said items which damaged the Plaintiff in the amount of EIGHT THOUSAND DOLLARS ($8,000.00).

28. Upon infomation and belief, Defendant sold the contents of Unit 350 for more money than the Plaintiff owed the Defendant and Defendant has intentionally and maliciously refused Plaintiff’s repeated requests to release the balance of the auction funds to the Plaintiff in violation of Chapter 105A(4)(10) of the General Laws of the State of Massachusetts.

29. The Defendant did intentionally and maliciously refuse to release the Plaintiff’s legal documents, mail, keys and irreplaceable photos to the Plaintiff delivered to the Defendant by the winning auction bidder, Jen, in violation of Chapter 105A(4)(10) of the General Laws of the State of Massachusetts.

30. Upon information and belief, the Defendant did dispose of the Plaintiff’s legal documents, mail, keys and personal photos which included irreplaceable photos of his dead mother which were delivered to the Defendant by the winning auction bidder, Jen.

WHEREFORE, Plaintiff respectfully requests a judgement against the Defendant and in favor of the Plaintiff for compensatory damages of EIGHT THOUSAND DOLLARS ($8,000.00) for his personal property, punitive damages of ONE MILLION DOLLARS ($1,000,000.00), Court costs, Injunctive relief as to Plaintiffs legal documents, mail, keys and photos held by the Defendant, and for such other and further relief as this Court deems just and proper.

  • Jan 26, 2021

On Dec 9, 2020, my storage unit was vandalized, along with 27 other units. The manager, Nick Merrill, is involved. First, the website claims hi tech surveillance and 24 HR security..This is completely false. Second, the unit doors are never locked and kept open; as per employee statement. Third, Nick Merrill lied to detectives and gave a statement of 10 units vandalized! Fourth, Nick claims two men on foot vandalized all 28 units , including heavy safes in two hours...This is Impossible! Fifth, Extra Space Storage has made no attempt to contact me or to pay restitution. Sixth, the organization is nothing more than a shell. Seventh, Nick Merrill knew that I had a safe and other extreme valuables..How does he know! A Class action LawSuit must be taken against this unethical organization and place these individuals behind bars..

  • Oct 29, 2018

10/25/2018 Don't rent from here ever Very disappointed with how this operation is run. I moved my inventory to this location just under a month ago. I expressly told them that I would be using the storage for business. There were and still are many items that I have in stock that are not properly inventoried and I have been spending more time there than even I had wanted. None the less, I had not been told that there would be limits as to the time I was allowed to be there when I signed up, decided to spend 100s of dollars to rent a truck, take 5 days off of work to facilitate the move. The first time It was suggested to me (remember i just moved under a month ago) that maybe I shouldn't spend so much time there., to which I thought they were kidding because if anyone wanted to get out of there it was me but this is work. The second time, I had been taking photos to list some items and a staff member, in his infinite wisdom, proceeded to give me suggestions on how I could achieve my goals by perhaps lessing my time at the facility. This condescending approach to customers and their affairs is right about at my limit for what I feel to be tolerable. I was there a lot,, I had a lot to do and most if not all had to be done on site.

I was frustrated at this point, feeling I was doing the best I could.At the same time, I didn't get into running my own business to be micromanaged by pretentious, invasive staff making me feel bad about doing exactly what I had told them upon signing, I would be doing. This isn't my first storage unit, and I have never had this issue before. The only reason I ever move is because eventually the rent gets raised above what I want to pay. This is the best part, i payed 7 days early, in cash, only to get an email saying thank you for your payment of $0 followed by today, when no less than an hour after getting there my manager, oh no im sorry, I work for myself, The employee so keen on knowing what is and isn't necessary for my business comes up to me to advise me that I have 72 hours to vacate. WHAT!!! I ask why, Im told that the decision has been made by the district manager, patty and tells me they will refund my payment. I ask him again why and this is what I was told:

1: I spend to much time there (unreasonable amount of time is the supposed violation. who decides what unreasonable is unknown as it is not detailed in the lease or anywhere else for that matter, they also said I was Loitering which I found hysterical as the sole reason of my being there is to get work done, I took smoke breaks every few hours maybe that was it.)

2: I come after I know the office is closed when I know noone is there

3: when moving from an extraspace up the street I "stole" a cart and left it at there facility.

#1 I think I have already addressed

#2 If I make a sale or need to post a package in the morning ill come anytime between 6-10 like the access hours my lease specified allows me. The Idea that I care at all what their schedule is, is beyond me. I am far to busy with my own crap to worry about what there offices hours are. Furthermore It to me suggests they think im doing something inappropriate after there offices hours which with an onsite livei-n manager who patrols the facility during all hours, would be of concern. The fact is, he never got around to explaining that part after I continuously asked what was wrong with being there during the posted access times

#3 the most inconsequential but my favorite, I had asked the manager when I had rented my truck, if dollys got switched would that be an issue. I was told no, it would not. I will fully admit that at the end of it all, there may have been a +1 at this location at the end of it all a matter that I would have happily resolved had it been brought to my attention (I dont know how many dollys there should be) Instead I get a head shake as if I just farted in church shame shame shame WOW Great customer service. To wrap it up, as far as I can tell extraspac's lease dose allow for operator to terminate at will for any reason WITH A 15 DAY WRITTEN NOTICE. a 72 hour notice to vacate is a made up policy and illegal in CA. The only applicable 72 hour notice would be for a timeframe in which you would need to Pay, or correct a violation of your lease, such as "you have 72 hours to remove the 20 gallon drums of gasoline from your unit as it violates your leasing agreement to not store flammables or face eviction." When I spoke with the District manager, Patty, she had no interest in hearing what I had to say and was more concerned on how and when I was leaving. when I asked how, after 2 comments from staff about how much time I spend there, that they just jump to eviction. (I took the comments as requests as I had seen nothing in the lease about a limit in terms of time spent there) She said they had no obligation to give me any warning. GREAT POLICY. This company does not have your interests at the top or even in there list.

  • Oct 21, 2018

RATS! AND ANTS!

We have been storing all of our belongings at Extra Space Storage Valrico, FL SR-60 while our new home is being built. Our belongings have been in this 10x12 indoor climate controlled unit since June 2018. About a month ago we noticed ants all over some of our boxes. I brought this to the attention of the site manager and all she did was apologize and spray some ant spray around our unit. We returned to our unit on 10/13 and found RATS AND ANTS in our unit. I have a video of a live rat running around. Once again I notified the property manager. She came to my unit with a broom. She was absolutely terrified of this rat. I had to get a bucket out of my storage unit and catch this rat and put it down the sewer drain at her request. As I'm pulling boxes out of my unit I'm approached again by the manager and asked to catch a 2nd rat down the hall. After I caught that rat, I gave her the bucket this time and let her dispose of it so I could continue to assess the damage to my belongings.

She was there with me when I opened two boxes. Both covered with rat feces and rat urine. One or the boxes covered in ants. I took pictures of all of this. There is rat feces over most of our boxes in this unit. To make use whole, she offered a $50 discount on our bill and 2 new boxes to replace the boxes covered in ants and filled with rat feces. We have been trying to get a district manager to call us back for exactly 7 days. We have called everyday and we keep getting told: please wait 24 business hours, the manager is on vacation etc. We also confirmed the insurance they sell does not protect your belongings at all. It only protects the facility. Not sure what kind of sense that makes. A young lady named Shannon, whom I guess is some sort of supervisor or area manager, told my wife she saw nothing wrong with a customer (me) being asked to catch rats and dispose of them. This is perfectly okay with Extra Space Storage.

So before you decide to choose extra space for your storage needs just know the following: non climate control units are cheaper and appear to be more safe than the indoor climate controlled units. You will have rats and ants crawling through and destroying your belongings. Extra space does not care anything about customer service or your belongings. The insurance they will try to sell you will not cover your belongings yet only cover the facility. If you have a corporate complaint you will spend upwards of a week trying to get a call back. Once all of your belongings are destroyed with rat feces and rat urine they will make it all better by giving you a $50 credit and two free boxes. Follow the link below to see all of the pictures and videos I took at this facility. There is literally rat feces at every corner of the inside of this facility.

  • Sep 20, 2017

Extra Space Storage's business model is deliberately opaque - they offer good sign-on rates, but then raise the price at semi-random intervals with no explanation or justification. While this was mentioned to me when I joined, I failed to realize how often the price would rise, or that there appears to be no ceiling. I had my things in storage there for three years total, during which time I was working abroad, and I watched as the price steadily crept up to double what it was when I joined.

While it might be a good deal if you're only planning to stay a few months, for longer rentals, it's an absolute rip-off. Whereas most businesses reward their customers for sticking around, Extra Space punishes you. Wish I'd had the chance to move my things out sooner; I've used other storage facilities before but none ever changed the price so regularly. Caveat emptor!

  • Aug 31, 2017

This Company allowed someone to access my now deceased brothers storage units and stole over 50,000 dollars in home furnishings. I called them after his death with complete cooperation with and paid the storage and gave them all the required paper work they requested. Less than 3 weeks late they allowed someone access the 2 units , cut the locks and steal the property. The manager Brandon was clearly involved and refused to give any information about the matter as He allowed this person access. We contacted Memphis Police department and filed a report.We also paid for insurance of the contents and Brandon refused to give us the paperwork to file a claim on the paid insurance.We are now in the process of filing a lawsuit against both Brandon and Extra Space storage for complete negligence and breach of contract.. Consumers beware these people are beyond Frauds.

  • Dec 23, 2015

When I signed up, the clerk told me that i needed to give a few days notice to vacate in order for the payment to be pro-rated. Well, not quite. Turns out you need to give such notice PRIOR to Extra Space's pulling the payment from your account. She never mentioned anything about that little complication. Once they are paid for the month, it's all over. As a result, i paid over $300 for one week of storage.

  • Aug 24, 2015

Unfortunately I've had to use ExtraSpace storage services for about 4 years and I'm very very disappointed on how they handled my situation with the Sandy storm. I was temporarily homeless but working part-time so I invested in their services to store every single thing in my life that was important to me in their facility in hopes that I could regain my stability and remove my belongings once I was settled. My clothes, expensive electronics equipment and even my VHS family recordings and cassette recordings from up to 35 years were stored in their facility. I was a outstanding customer and I paid every month without fail or lateness. When I first used their facility, I paid extra for insurance just in case God forbid that anything happens to my things just to find out that because of some bullshit loophole in their insurance policy and what I was paying, they are not responsible for my things in their facility if it involves a water? Furthermore, this was never explained to me once I even used their services to begin with! So when the Sandy storm hit, not only did they not reimburse me for anything that I lost, they were shut down for 2 months and I had no access to my belongings to even desperately see what I could salvage and they continued to CHARGE ME RENT! I lost everything, even the clothes on my back and you would think that this multi-million dollar company would even reach out to me to lend a helping hand to someone that was homeless and lost everything that I owned in their facility. In using your services for the past 4 years, I've paid well over $5000 dollars for them to protect my precious things and in a once in a lifetime unfortunate event, these guys couldn't reach out to even try to reimburse something, anything? Wow, these guys are the worst! I guess anything goes nowadays to get money!

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