We went in to sign our son up for a monthly gym membership over a year agoi We were told if we signed a year contract that we would get a better rate. We asked at that time if there were any "strings" attached. We were told that it is a 12 month contract, that we would get something in the mail letting us know when that year was up and after that we were under no obligation to continue. We signed the contract, after 14 months we noticed that they were still taking $38.00 a month out of our bank account. I called to clear it up and the person on the phone said that I would have to come in and sign a new form stating that I did not want to continue on a month to month basis. They would NOT offer a refund of the unused and unauthorized bank withdrawl. This was NOT what we were told to begin with. This type of deceptive business practice should be (may be) criminal. The sales person should have mentioned this important fact when they signed us up. I have notes from the initial contact and contract signing. They hurry you through the entire process and move on to the next victim.
Unethical to say the least. Small town and plenty of competition, I'm sure their membership is dwindling, however, I will not be charged for something we are not receiving. I would hope that anyone seeking a gym membership would consider the many others in our area who do not have to deceive their members to make a profit. I wonder how many others are being vicitmized.
We have gone down and filled out the appropriate forms that they require to stop the auto deduct from our bank. If they continue to withdraw monies from our account we will have to take legal action....And I was worried about mainstream bank scams, just had to do business with this company...RIP OFF !!
Excell Fitness Reviews
We went in to sign our son up for a monthly gym membership over a year agoi We were told if we signed a year contract that we would get a better rate. We asked at that time if there were any "strings" attached. We were told that it is a 12 month contract, that we would get something in the mail letting us know when that year was up and after that we were under no obligation to continue. We signed the contract, after 14 months we noticed that they were still taking $38.00 a month out of our bank account. I called to clear it up and the person on the phone said that I would have to come in and sign a new form stating that I did not want to continue on a month to month basis. They would NOT offer a refund of the unused and unauthorized bank withdrawl. This was NOT what we were told to begin with. This type of deceptive business practice should be (may be) criminal. The sales person should have mentioned this important fact when they signed us up. I have notes from the initial contact and contract signing. They hurry you through the entire process and move on to the next victim.
Unethical to say the least. Small town and plenty of competition, I'm sure their membership is dwindling, however, I will not be charged for something we are not receiving. I would hope that anyone seeking a gym membership would consider the many others in our area who do not have to deceive their members to make a profit. I wonder how many others are being vicitmized.
We have gone down and filled out the appropriate forms that they require to stop the auto deduct from our bank. If they continue to withdraw monies from our account we will have to take legal action....And I was worried about mainstream bank scams, just had to do business with this company...RIP OFF !!