My Insurance company authorized me a rental vehicle from Enterprise up to $30 a day, with me paying the taxes. I initally signed the contract declining all added insurances and added cost, but the sales man talk me into Damage waiver for two days to see if I like the handling off the vehicle. It made sense, since im going from a sports car to a SUV from enterprise. The initial renting of the SUV was 6/3/16. My car repairs were stalled I ended up keeping the car until 6/21/2016. I called enterprise and spoke to a rep on 6/14/2016, and informed her that I was going out of town from 6/15/2016 to 6/20/2016 and told her I didnt need the vehicle while I was gone because it was going to be parked. She said no problem that they will charge only the taxes for the vehicle, I said ok. On 6/21/2016 I returned the vehicle to the dealer that was repairing my vehicle because they had a agreement with my inurance company and enterprise to return the vehicle. I ask the Geico represntative what i owe he said only my collateral for my vehicle. The next day 6/22/2016 Enterprise called regarding their vehicle, I told the yopung lady I dropped it off yesterday, she said Ok. I received a phone call on 6/24/2016 from eneterprise regarding a balance. I said what balance, because $107.24 was a pending charge for enterprise. She said she will take it up with her manager. I never heard back from Enterprise. On 6/28/2016 I checked my bank balances I seen a unauthorized transaction from Enterprise for $396.88 taken out 6/28/2016, I was furious. I called enterprise right at 8 am when they open, asking to speak to a manager. The individual on the other end identified himself as a manager, I told him the story and he said he would call me back once the store slowed down. Again this is at 8 am on the dot, they open at 8 am. I called back two hours later about 10 am and the same manager answered saying he was still busy and hadnt reviewed my account. I was more furious and tried to talk out my frustrations he said it was a charge and he felt it was authorized. I said no it wasnt and how can they go from a $107 charge and add a additional $ 396? Im still waiting on a explanation. I called my bank and told them the charge was unauthorized and now Im here still waiting for a explanation for Enterprise.
Enterprise Reviews
My Insurance company authorized me a rental vehicle from Enterprise up to $30 a day, with me paying the taxes. I initally signed the contract declining all added insurances and added cost, but the sales man talk me into Damage waiver for two days to see if I like the handling off the vehicle. It made sense, since im going from a sports car to a SUV from enterprise. The initial renting of the SUV was 6/3/16. My car repairs were stalled I ended up keeping the car until 6/21/2016. I called enterprise and spoke to a rep on 6/14/2016, and informed her that I was going out of town from 6/15/2016 to 6/20/2016 and told her I didnt need the vehicle while I was gone because it was going to be parked. She said no problem that they will charge only the taxes for the vehicle, I said ok. On 6/21/2016 I returned the vehicle to the dealer that was repairing my vehicle because they had a agreement with my inurance company and enterprise to return the vehicle. I ask the Geico represntative what i owe he said only my collateral for my vehicle. The next day 6/22/2016 Enterprise called regarding their vehicle, I told the yopung lady I dropped it off yesterday, she said Ok. I received a phone call on 6/24/2016 from eneterprise regarding a balance. I said what balance, because $107.24 was a pending charge for enterprise. She said she will take it up with her manager. I never heard back from Enterprise. On 6/28/2016 I checked my bank balances I seen a unauthorized transaction from Enterprise for $396.88 taken out 6/28/2016, I was furious. I called enterprise right at 8 am when they open, asking to speak to a manager. The individual on the other end identified himself as a manager, I told him the story and he said he would call me back once the store slowed down. Again this is at 8 am on the dot, they open at 8 am. I called back two hours later about 10 am and the same manager answered saying he was still busy and hadnt reviewed my account. I was more furious and tried to talk out my frustrations he said it was a charge and he felt it was authorized. I said no it wasnt and how can they go from a $107 charge and add a additional $ 396? Im still waiting on a explanation. I called my bank and told them the charge was unauthorized and now Im here still waiting for a explanation for Enterprise.