I arrived in Dubai where she was due to transit. When she went to board the plane in Dubai, the cabin crew checked her passport and boarding pass as per protocol but did not return the passport after inspecting it. As they informed me i have to put a padlock on her bag. During this process the passport was still not returned and she had noticed as soon as she left their sight to get to flight.
She immediately requested for her passport back but they had no clue where the passport is so they state it has been returned. Which wasn't to me so to who was it returned to? The matter was treated as travelling with inadequate documentation matter hence Akosua was returned back to Sydney.
It has been confirmed by another party in ACCRA which was her destination that a crew member of emirates had given it to another traveller by accident and they had only noticed they had it in their bag in Accra and for that matter has returned it to the Accra immigration.
I contacted them after and all they had to say was the ticket has been used up when the date of return was suppose to be on the 5th of march 2019
First of all we need her passport back as is a breach of privacy as explained in your privacy policy.
Secondly we need her ticket refunded for her to book another flight ASAP...
Last year at the end of August, I flre from Los Angeles to Cairo, Egypt, with Emirates airlines, with a stop in Dubai. On the way in, no problem. The problems began on the way back to Los Angeles.
Even though I waa over one hour earlier at the airport in Cairo, the airline refused to allow me to board the plane. There was plenty of time for me to go through security and board the plane.
Instead, I was told that I could board the next plane to Dubai, on a waiting list, but, I had to pay over $640, even though I had already paid for the entire ticket. Since I was on the waiting list, I decide to take another airline, Egypt Air, to fly to Dubai, since I did not want to loose my connecting flight to Los Angeles, in Dubai.
When I arrived in Dubai, I attempted to board the plane to Los Angeles, which, again, I had already paid, but I was denied boarding, unless I paid in additional $660.00. I had paid already over $640 out of my pocket, and now they wanted an additional $640.00. I missed the flight. I had to contact my wife, to send me the money. I was able to board the next day plane.
Emirates Airlines do this to a lot of passengers. They know they got us by our balls, since we are so far away from home.
A lot of Americans get victimized this way by this crooked airline. I wish Congress began an investigation into the business practice of this airline. I doubt that they are abiding with whatever international treaties that apply to airlines.
Such a crooked airline should not be allowed to fly in the USA. If the US government were able to close the American skys to them, that would be to the greatest benefit of the American traveler.
I had booked a ticket to go to India in December 2015. Early November 2015 I had to cancel it. Reason being that some people got to know I am gay and my life was in danger.
I lost >$300. Normally I would not have minded. I understand cancellation charges. This when I'm a grad student who survives (barely) paycheck to paycheck.
However, I wrote to Emirates asking this: we live in a very complex world now. We have the refugee crisis. Gay people are in danger when they return to homophobic regimes like India, Russia, and Uganda. So should Emirates not have a more complex cancellation policy? As an international airline is it not their moral and ethical responsibility?
In response, an extremely rude representative called Salwa Gasser responded saying: "We regret the circumstances surrounding your travel arrangement..." but ""after reviewing your ticket 1762194074938, our records indicate that under the terms and conditions your ticket does not allow for any waivers."
No acknowledgement about my circumstances, or the questions I raised. So I asked a more specific question: Are you trying to say a refugee "fighting for his life, a gay man who faces a significant threat, and a rich businessman are all to be treated the same -- that is your idea of fair treatment?" and he said, "We do believe that we have treated this matter with due care. We follow a consistent policy ensuring that Emirates is fair to everyone."
Just wow. I ask my q***r friends out there: Is this what we call fair? What I call this is disguised #homophobia
Emirates Reviews
To whom it may concern
I need this actioned as a matter of urgency.
On 25/12/2018, I purchased ticket from Sydney.
I arrived in Dubai where she was due to transit. When she went to board the plane in Dubai, the cabin crew checked her passport and boarding pass as per protocol but did not return the passport after inspecting it. As they informed me i have to put a padlock on her bag. During this process the passport was still not returned and she had noticed as soon as she left their sight to get to flight.
She immediately requested for her passport back but they had no clue where the passport is so they state it has been returned. Which wasn't to me so to who was it returned to? The matter was treated as travelling with inadequate documentation matter hence Akosua was returned back to Sydney.
It has been confirmed by another party in ACCRA which was her destination that a crew member of emirates had given it to another traveller by accident and they had only noticed they had it in their bag in Accra and for that matter has returned it to the Accra immigration.
I contacted them after and all they had to say was the ticket has been used up when the date of return was suppose to be on the 5th of march 2019
First of all we need her passport back as is a breach of privacy as explained in your privacy policy.
Secondly we need her ticket refunded for her to book another flight ASAP...
Last year at the end of August, I flre from Los Angeles to Cairo, Egypt, with Emirates airlines, with a stop in Dubai. On the way in, no problem. The problems began on the way back to Los Angeles.
Even though I waa over one hour earlier at the airport in Cairo, the airline refused to allow me to board the plane. There was plenty of time for me to go through security and board the plane.
Instead, I was told that I could board the next plane to Dubai, on a waiting list, but, I had to pay over $640, even though I had already paid for the entire ticket. Since I was on the waiting list, I decide to take another airline, Egypt Air, to fly to Dubai, since I did not want to loose my connecting flight to Los Angeles, in Dubai.
When I arrived in Dubai, I attempted to board the plane to Los Angeles, which, again, I had already paid, but I was denied boarding, unless I paid in additional $660.00. I had paid already over $640 out of my pocket, and now they wanted an additional $640.00. I missed the flight. I had to contact my wife, to send me the money. I was able to board the next day plane.
Emirates Airlines do this to a lot of passengers. They know they got us by our balls, since we are so far away from home.
A lot of Americans get victimized this way by this crooked airline. I wish Congress began an investigation into the business practice of this airline. I doubt that they are abiding with whatever international treaties that apply to airlines.
Such a crooked airline should not be allowed to fly in the USA. If the US government were able to close the American skys to them, that would be to the greatest benefit of the American traveler.
I had booked a ticket to go to India in December 2015. Early November 2015 I had to cancel it. Reason being that some people got to know I am gay and my life was in danger.
I lost >$300. Normally I would not have minded. I understand cancellation charges. This when I'm a grad student who survives (barely) paycheck to paycheck.
However, I wrote to Emirates asking this: we live in a very complex world now. We have the refugee crisis. Gay people are in danger when they return to homophobic regimes like India, Russia, and Uganda. So should Emirates not have a more complex cancellation policy? As an international airline is it not their moral and ethical responsibility?
In response, an extremely rude representative called Salwa Gasser responded saying: "We regret the circumstances surrounding your travel arrangement..." but ""after reviewing your ticket 1762194074938, our records indicate that under the terms and conditions your ticket does not allow for any waivers."
No acknowledgement about my circumstances, or the questions I raised. So I asked a more specific question: Are you trying to say a refugee "fighting for his life, a gay man who faces a significant threat, and a rich businessman are all to be treated the same -- that is your idea of fair treatment?" and he said, "We do believe that we have treated this matter with due care. We follow a consistent policy ensuring that Emirates is fair to everyone."
Just wow. I ask my q***r friends out there: Is this what we call fair? What I call this is disguised #homophobia