Economy Rental Car systematically rips off tourists.
Note that if you rent a car in Costa Rica, you will be obligated to pay for mandatory 3rd party insurance. That should run $10-15 per day, in addition to whatever amount you were quoted in your booking.
Economy uses threat, intimidations and our right lies to boost that amount to $23 per day by telling you that you need 100% coveage. They realize that you are stuck in a foreign country and have no other options.
When they told us at the counter how much is was, we asked to see a schedule of their insurance rates. They said it was only available on-line and they could not show us anything at the desk. We specifically said over and over that we only wanted the basic insurance, nothing extra. The agent told us the basic insurance was $23 per day.
When we got to our hotel and checked the prices on line, we learned that the basic insurance was only $15 per day. We went back and complained and they said that there was nothing they could do because we already signed the contract. (which we obviously had to do to get the car and get to the hotel). If we did not agree to pay $23 rather than $15, we could not keep the car and would be stranded.
At the counter, we saw them using the same tactics of threats and intimidation with every customer at the desk. "Pay the amount we say or be stranded without a car". I saw one agent yelling at a customer, That if he didn't pay the extra $8, he would only get a small car, not the SUV he booked. (there is no such requirement on their website.)
We have a dispute filed with our credit card company. But, our suggestion is to avoid the aggrevation and surprises. Stick with the major car rental companies who are more reputable and enjoy your vaction rather than dealing with the scams by Economy Rental Car.
I have used EconomyCarRentals.com to make a booking for a car in Europe. I received the conformation and the rental voucher within a few minutes and my credit card was charged for the deposit amount. Unfortunately, upon my arrival to the rental company counter in the European city, I was informed that no car was reserved under my name or under the e-Voucher on hands. I was really surprised due to the fact that I have been referred to that company by my relatives and the company was highly recommended by him.
I handed in the conformation paper to the rental car company agent and asked the agent to write on it why the reservation was not confirmed. They informed me that EconomyCarRentals.com did not send in the confirmation and that this is not the first time they have experienced this. Then, I was advised to call EconomyCarRentals.com’s customer services. I called the customer services from the rental company desk and spoke to an agent name Joanna who advised me to rent any car from any company and send in the invoice to EconomyCarRentals.com and they will reimburse me for it.
This is the first time I have used EconomyCarRentals.com for my car reservation. I hesitated at first, however, due to strong recommendation form my relative, I did make the reservation using EconomyCarRentals.com.
When I finished my vacation, I contacted EconomyCarRentals.com’s customer services via e-mail and they welcomed me and said that they will investigate and let me know the outcomes. It has been now 4 month since this and I am trying to get an answer to my e-mails with no success. It seems that their philosophy about customer services is centered around “customer complains deserve to be ignored”.
EconomyCarRentals.Com Reviews
Economy Rental Car systematically rips off tourists.
Note that if you rent a car in Costa Rica, you will be obligated to pay for mandatory 3rd party insurance. That should run $10-15 per day, in addition to whatever amount you were quoted in your booking.
Economy uses threat, intimidations and our right lies to boost that amount to $23 per day by telling you that you need 100% coveage. They realize that you are stuck in a foreign country and have no other options.
When they told us at the counter how much is was, we asked to see a schedule of their insurance rates. They said it was only available on-line and they could not show us anything at the desk. We specifically said over and over that we only wanted the basic insurance, nothing extra. The agent told us the basic insurance was $23 per day.
When we got to our hotel and checked the prices on line, we learned that the basic insurance was only $15 per day. We went back and complained and they said that there was nothing they could do because we already signed the contract. (which we obviously had to do to get the car and get to the hotel). If we did not agree to pay $23 rather than $15, we could not keep the car and would be stranded.
At the counter, we saw them using the same tactics of threats and intimidation with every customer at the desk. "Pay the amount we say or be stranded without a car". I saw one agent yelling at a customer, That if he didn't pay the extra $8, he would only get a small car, not the SUV he booked. (there is no such requirement on their website.)
We have a dispute filed with our credit card company. But, our suggestion is to avoid the aggrevation and surprises. Stick with the major car rental companies who are more reputable and enjoy your vaction rather than dealing with the scams by Economy Rental Car.
I have used EconomyCarRentals.com to make a booking for a car in Europe. I received the conformation and the rental voucher within a few minutes and my credit card was charged for the deposit amount. Unfortunately, upon my arrival to the rental company counter in the European city, I was informed that no car was reserved under my name or under the e-Voucher on hands. I was really surprised due to the fact that I have been referred to that company by my relatives and the company was highly recommended by him.
I handed in the conformation paper to the rental car company agent and asked the agent to write on it why the reservation was not confirmed. They informed me that EconomyCarRentals.com did not send in the confirmation and that this is not the first time they have experienced this. Then, I was advised to call EconomyCarRentals.com’s customer services. I called the customer services from the rental company desk and spoke to an agent name Joanna who advised me to rent any car from any company and send in the invoice to EconomyCarRentals.com and they will reimburse me for it.
This is the first time I have used EconomyCarRentals.com for my car reservation. I hesitated at first, however, due to strong recommendation form my relative, I did make the reservation using EconomyCarRentals.com.
When I finished my vacation, I contacted EconomyCarRentals.com’s customer services via e-mail and they welcomed me and said that they will investigate and let me know the outcomes. It has been now 4 month since this and I am trying to get an answer to my e-mails with no success. It seems that their philosophy about customer services is centered around “customer complains deserve to be ignored”.